Category: Tenders

(Tender No.- RBI/Dehradun/Dehradun/2/20-21/ET/536) Please, refer to the e-Tender notice published on the Bank’s website and MSTC portal on February 17, 2021 for Management & Housekeeping (including Catering) at Bank’s Holiday Home, Mussoorie, Uttarakhand. In this connection, the existing technical criteria as given at Para 8A(v) of Section II (Part I), of the captioned e-Tender is revised as below: – Existing technical evaluation criteria (v) Quality Related Marks (Marks will be awarded for a,b,c separately or a+c or b+c or a+b but not a+b+c) Maximum 20 marks (Consolidated Marks) ISO 9001 – 2008 10 ISO 9001 – 2015 10 OHSAS 18001 10 Revised technical evaluation criteria for Para 8A(v) of Section II (Part I), of the captioned e-Tender (v) Quality Related Marks (Marks will be awarded for a & b separately, and a+b, if prospective tenderers have both certifications) Maximum 20 marks (Consolidated Marks) (a) ISO 9001 – 2015 10 (b) OHSAS 18001:2007 or ISO 45001:2018 10 Regional Director Reserve Bank of India Dehradun

Sealed tenders are invited under two-bid system from established and reputed catering agencies (with sufficient experience of running canteens) to run the Staff Canteen at RBI, Chennai. Interested companies / firms having good reputation shall download the tender forms from the Bank’s website www.rbi.org.in (under “Tenders” column) The filled in tender form should be submitted latest by 02.00 pm on March 18, 2021 (Thursday) at 2nd floor, HRMD, RBI, Fort Glacis, 16, Rajaji Salai, Chennai-600 001. Any rectification regarding above tender will be published only on our website. i.e. www.rbi.org.in.

The companies/ firms/ partnership/ sole proprietors with minimum three years of experience in undertaking work of similar nature and which are currently providing similar services to the Government Departments/ Public/ reputed Private Sector institutions with a contract value of more than 20 lakhs (minimum) per year consecutively for the past two years in at least one institution are eligible to tender for the work.

IMPORTANT DATES:

Sl. No	Description	Date	Time
1.	Date of publication of notice inviting tender in newspapers and RBI website	February 25, 2021	10.00 AM
2.	Last date of submission of all (Part – I and Part – II) documents	March 18, 2021	02.00 PM
3.	Opening of Technical Bids	March 19, 2021	03.00 PM
4.	Opening of Financial Bids	Will be intimated to the firms who are found eligible in Part I.

The Tender shall be submitted as per the following instructions:

Part – I shall be super-scribed as “Technical bid” and shall contain the following:

1. Annex I – part I (Technical Bid / Application form) duly filled and signed by the tenderer.

2. Annex II- Details of bankers.

3. Demand Draft of ₹ 40,000/- (Rupees Forty Thousand only) drawn in favor of Reserve Bank of India, Chennai towards Earnest Money Deposit (EMD).

4. Any other document(s) as required /specified by the tender document.

Part II shall be super-scribed as “Price bid” and should contain only the tenderer’s quoted rates in the enclosed format (Annexure III) on the letterhead of the tenderer. Part II of a tenderer will be opened only if Reserve Bank of India, Chennai is satisfied with the Technical Bid (Part I) and Site visits.

(Separate covers for Part I and Part II may both be placed in another sealed cover super-scribed “Tender inviting from Catering agencies for providing Canteen facility at Reserve Bank of India, Chennai” and shall be dropped latest by 02.00 pm on March 18, 2021 at 2nd floor, HMRD, Reserve Bank of India, Fort Glacis, 16, Rajaji Salai, Chennai- 600 001. Telegraphed / faxed / e-mail / online submission of tenders will not be accepted. The full name, postal address, e-mail address and telefax / telephone number of the tenderer shall be written on the bottom left corner of the sealed envelope. Insertions, post scripts, additions and alterations shall not be valid unless confirmed by the tenderer’s signature. The forms received after the said date and time will not be entertained. All copies of the tenders should be complete in all respects with all attachments, enclosures and annexures. All clarifications and communication with respect to the tender will be through e-mail only (oldrchennai@rbi.org.in).

Incomplete forms or forms without proper documentary evidence etc. (as desired above) will be summarily rejected by the Bank.

Process of L1 Selection:

1. In the first stage, sealed covers (comprising of both, Part I: Technical Bid and Part II: Price Bid) will be received up to 02.00 pm on March 18, 2021 (Thursday) and Technical bid will be opened on next day i.e., on March 19, 2021 (Friday) at 03.00 pm in the presence of the authorized representatives of the tenderers, who choose to be present.

2. Subsequently, the date for opening of Financial Bid (Part II) of only those tenderers, who have been shortlisted and qualified based on scrutiny of Technical Bids and site visits by the Bank will be intimated to the eligible vendors via e-mail.

3. The scrutiny of technical documents, site visits, vendors experience, quality check and feedback on food and services, market reputation, market feedback, intelligence report, adverse complaint from the previous employers, financial health of the vendor shall be the factors considered in selection of the successful bidders in technical bid (part I).

4. A committee shall be formed by the Bank to assess the hygiene and cleanliness, quality and quantity of the food by conducting site visits. Based on the recommendations of the committee and considering the above parameters (refer point No.3), only the qualified vendors shall be selected for next stage i.e., opening of part II (price bid/financial bid).

5. The Part II – price bid shall be opened on the intimated date (via e-mail) in the presence of authorized representatives of the qualified tenderers, who choose to be present.

6. Selection/Ranking of the bidders and declaration of L1 will be based on the Weightage Methodology. The least bidder (L1) in the total weighted price shall be declared as L1. (Refer Annexure IV for further details and a case study on Weightage methodology used for selection of L1). The weightage for various items have been arrived at after deliberations with the present vendor. However, please note that they are only indicative. The bank does not commit to quantities of any items mentioned.

Sl. No.	Item Type	Item(s)	Weightage (%)
1	A	Breakfast	40
2	B	South Indian meals	35
3	C	Special /Variety Rice	15
4	E	Beverages	10

7. Selection of final successful vendor shall be done based on the marks obtained by the vendors in the technical bid and financial bid (Refer Annexure IV for further details). The successful vendor shall execute a bilingual agreement (Hindi and English) on stamp paper (stamp duty shall be borne by the vendor). If the selected vendor fails to sign the formal agreement immediately on award of contract or fails to undertake the work on the due date (to be conveyed later) the letter of intent can be cancelled and EMD made by him/her shall be forfeited.

Please refer to the tender notice event No. RBI/Chandigarh/Issue/15/20-21/ET/498 for the subject published on the Bank’s website www.rbi.org.in on February 02, 2021, inviting “e-Tender for transportation of Coins Bags for the period April 01, 2021 to March 31, 2022 at Reserve Bank of India, Chandigarh”. 2. In this connection, it is hereby informed that the last date for submission of bids has been extended up to 15:00 Hrs on March 02, 2021. The bids will be opened at 16.00 Hrs on March 02, 2021. All other terms and conditions mentioned in the tender remain unchanged. Date: 24.02.2021

(e-Tender No: RBI/Chennai/Estate/349/20-21/ET/514, RBI/Chennai/Estate/351/20-21/ET/517 and RBI/Chennai/Estate/354/20-21/ET/520) The Pre-Bid meeting for the captioned work was conducted as per schedule on February 23, 2021- 11:00 AM at ORBIO Conference Room, 2nd Floor, Reserve Bank of India, Chennai. The following staff members of RBI and firms/prospective tenderers were present during the pre-bid meeting: Sl. No. Name and Designation of the RBI Official 1 Smt. Jaya Bharati Kannan, Deputy General Manager (HRMD) 2 Shri. S Krishna Kumar, Assistant General Manager (Estate) 3 Shri. P Chandrasekar, Manager (Estate) 4 Shri. Vinay Rajiv Peddireddy, Manager (HRMD) 5 Shri. Rajesh Bonagiri, Assistant Manager (Estate) 6 Shri. Abilash K, Assistant (Estate) Sl No Name of the Firm/Prospective tenderers Name of the Representative (Shri/Smt) 1 M/s. Neat and Clean Services Squad R Rajalakshmi G. Hemamalini 2 M/s. GAVIKO PVT LTD M Krishna Perumal M MuthuRaj 3 M/s. Firstman Management Services (P) Ltd Prakash V Sakthivel 4 M/s. Nikad India Business Solutions Pvt Ltd R Mathialagan Sandhya G Niranjan Mudaliar 5 M/s. Panorama Enterprises Jagan C 6 M/s. Raaga Trailors and Engineering works R Bala Rajakumar The following queries/proposals were raised in the pre-bid meeting: S. No Query/Proposal Clarifications furnished by the Bank 1. Licence Number Contract Labour to be obtained from either Central/State Labour Commissioner? It can be either Central Labour Commissioner or State Labour Commissioner. However, it should clearly stipulate the work details. 2. Whether MSME certificate holders are eligible for any relaxation / exemption for Earnest Money Deposit (EMD) and Security Deposit (SD)? No, as per extant instructions, the relaxation is applicable to only Micro and Small Enterprises up to the estimation cost of Rs.10 lakh (including all taxes), 3. Is there any minimum value laid down/ decided by the Bank for the Service Charge to be quoted by the firms while bidding? Bidders must keep in mind that while quoting Service Charges they should include all expenditure on providing managerial supervisory/ administrative services to get the work done through their deployed Housekeeping Staff. Bidders offering “zero” or irrational quotes shall be liable for disqualification. Further, in case of abnormally low bids, the Bank may seek written clarifications from the Bidder, for a detailed price analysis of its Bid price in relation to scope, schedule, resource mobilization, allocation of risks and responsibilities, and any other requirements as per the Tender document. 4. Minimum value of each work completed is Monthly/Yearly as mentioned in the qualifying Criteria Only the value of the contract as mentioned in the tender document will be considered. 5. Quantity of cleaning materials to be used. The intending tenderers are allowed to visit MOP and all Colonies after obtaining prior approval and acquaint themselves of the site conditions before submitting the Tender. 6. Whether Sanitiser is included in the Cleaning Material. No, Sanitiser is not inclusive of cleaning materials and Point No: H can be read as ‘Good quality tissue papers, Odonil cubes, Naphthalene balls, Aer pockets, three-fold papers should be kept in the Common washrooms in MOP and Residential Colonies in Section: I- LIST OF APPROVED BRANDS OF CLEANING MATERIALS 7. Reimbursement of bonus to the Labourer. As per tender conditions, we insist on only Minimum Wages, EPF and ESI. All other expenses including bonus paid would be part of Service Charges quoted as mentioned in the Schedule of Quantities. 8. Is it mandatory to take Workmen Compensation Policy, third party / public liability despite having ESI? Yes, it is mandatory as ESI is only a health insurance scheme and doesn’t cover all risks. 9. Changes in the minimum wages, VDA and other statutory requirements. It was clarified that as and when the minimum wages are revised by the Government of India, the agency must notify the Bank and the same will be reimbursed by the Bank. 10. What is the number of Vacant Flats and whether separate amount will be reimbursed to do the job? The number of vacant flats will vary each time and no separate charges would be paid for this work as this is considered as a part of block cleaning work. However, it is being clarified that the “Complete cleaning of vacant flats should be carried out as and when required instead of monthly basis” as mentioned in the tender. 11. Separate Solvency Certificate is needed for each tender? Yes. In case the intending tenderer is willing to participate in all three tenders, they should submit a ‘Solvency Certificate of Rs.297 Lakh for the total estimated value of three contracts in one certificate and same can be uploaded in other two places. 12. Solvency Certificate should clearly mention about the specific tender name Yes, as per the tender conditions, the solvency certificate submitted should clearly stipulate the name of the tender. 13. Format of Experience / Client Certificate. It was clarified that the Experience / Client certificate during last five years (i.e. February 01, 2016 to January 31, 2021) must be submitted in the format prescribed at the Annexure II&III of the tender document Note: Above amendments/clarifications are issued for the information for all intending bidders. Minutes of pre-bid meeting shall form the part of bid document/Agreement. Rest of the terms and conditions and specifications of the bid document shall continue to remain same. Hence, it shall be signed and submitted along with the tender by the tenderers. Submission of Bids shall be construed to be in conformity to the bid document and amendments/clarifications Regional Director RBI Chennai

Please refer to the tender notice event No. RBI/Chandigarh/Issue/15/20-21/ET/483 for the subject published on the Bank’s website www.rbi.org.in on February 02, 2021, inviting “e-Tender for supply of Mazdoor (Labourers) for the period April 01, 2021 to March 31, 2022 at Reserve Bank of India, Chandigarh. 2. In this connection, it is hereby informed that the last date for submission of bids has been extended up to 15:00 Hrs on March 02, 2021. The bids will be opened at 16.00 Hrs on March 02, 2021. All other terms and conditions mentioned in the tender remain unchanged. Date: 24.02.2021

Reserve Bank of India, Thiruvananthapuram invites e- tenders for the captioned work from Bank’s empanelled vendors/contractors under the said category of the work. The tendering would be done through the e-Tendering portal of MSTC Ltd (https://www.mstcecommerce.com/eprochome/rbi). All eligible empanelled vendors /contractors must register themselves with MSTC Ltd through the above mentioned website to participate in the tendering process. The Schedule of e-Tender is as follows: a. Name of Work Annual Service Contract for Maintenance of Plumbing works/Sanitary Installation in Main Office Premises, Reserve Bank of India, Thiruvananthapuram b. Estimated Cost of the Work ₹ 8.10 Lakhs c. e-Tender no RBI/Thiruvananthapuram/Estate/398/20-21/ET/604 d. Mode of Tender e-Procurement System (Online: Part I – Techno-Commercial Bid and Part II – Price Bid through (www.mstcecommerce.com/eprochome/rbi)) e. Date of NIT available to parties to download 17:00 Hrs on February 24, 2021 f. Pre-Bid Meeting 11:00 Hrs on March 04, 2021 g. Date of Starting of e-Tender for submission of on line Techno-Commercial Bid and price Bid 17:00 Hrs on March 04, 2021 h. Date of closing of online e-Tender for submission of Techno-Commercial Bid & Price Bid 14:00 Hrs on March 17, 2021 i. Date & time of opening of tender 15:00 Hrs on March 17, 2021 j. Transaction Fee To be charged by MSTC Ltd. Payment of transaction fee will be through MSTC payment gateway/NEFT/RTGS in favour of MSTC LIMITED Amendments / Corrigendum to the tender, if any, issued in future will only be notified on the RBI Website and MSTC Website as given above and will not be published in any newspaper. Regional Director (Kerala and Lakshadweep)

Reserve Bank of India, Thiruvananthapuram invites e- tenders for the captioned work from Bank’s empanelled vendors/contractors under the said category of the work. The tendering would be done through the e-Tendering portal of MSTC Ltd (https://www.mstcecommerce.com/eprochome/rbi). All eligible empanelled vendors /contractors must register themselves with MSTC Ltd through the above mentioned website to participate in the tendering process. The Schedule of e-Tender is as follows: a. Name of Work Annual Service Contract for Maintenance of Plumbing works/Sanitary Installation in Reserve Bank of India Officers/Staff quarters at Belhaven Gardens-Kowdiar, Thamalam, Nanthencode and Plamoodu, Thiruvananthapuram b. Estimated Cost of the Work ₹ 23.87 Lakh c. e-Tender no RBI/Thiruvananthapuram/Estate/397/20-21/ET/603 d. Mode of Tender e-Procurement System (Online: Part I – Techno-Commercial Bid and Part II – Price Bid through (www.mstcecommerce.com/eprochome/rbi)) e. Date of NIT available to parties to download 17:00 Hrs on February 24, 2021 f. Pre-Bid Meeting 11:00 Hrs on March 04, 2021 g. Date of Starting of e-Tender for submission of on line Techno-Commercial Bid and price Bid 17:00 Hrs on March 04, 2021 h. Date of closing of online e-Tender for submission of Techno-Commercial Bid & Price Bid 14:00 Hrs on March 17, 2021 i. Date & time of opening of tender 15:00 Hrs on March 17, 2021 j. Due Date of submission of Earnest Money Deposit(EMD) 13:00 Hrs on March 17, 2021 k. EMD Details ₹ 47,740/- (Forty Seven Thousand, Seven Hundred and Forty Only) in the form of Demand Draft/ Bank Guarantee in favour of Reserve Bank of India, Thiruvananthapuram to be delivered in physical form at Estate Department, Reserve Bank of India, Bakery Junction, Thiruvananthapuram – 695033 Or through NEFT ₹ 47,740/- (Forty Seven Thousand, Seven Hundred and Forty Only) Beneficiary A/c No:8614038 Beneficiary IFSC Code: RBIS0THPA01 Beneficiary Name: ESTPLCOL l. Transaction Fee To be charged by MSTC Ltd. Payment of transaction fee will be through MSTC payment gateway/NEFT/RTGS in favour of MSTC LIMITED Amendments / Corrigendum to the tender, if any, issued in future will only be notified on the RBI Website and MSTC Website as given above and will not be published in any newspaper. Regional Director (Kerala and Lakshadweep)

Please refer to the captioned RFP issued through MSTC e-commerce portal on February 03, 2021 (Event No. RBI/Central Office/DIT/13/20-21/ET/503) and notification published on the Bank’s website www.rbi.org.in on February 03, 2021 inviting application from eligible vendors for Supply and Installation of Computer Systems at Reserve Bank of India under Rate Contract 2021-22 through e-tender route. The Pre-Bid meeting was held over Webex on February 10, 2021. 2. In this regard, second corrigendum and the updated Response to the Pre-Bid Queries document are issued. The same have been uploaded on MSTC e-commerce web portal. Chief General Manager Department of Information Technology Date: February 23, 2021

As per the schedule, a pre-bid meeting of the captioned tender was organised by HRMD, RBI, Bhubaneswar on February 19, 2021 at 15.00 HRs in Conference Room, 2nd Floor, RBI, Bhubaneswar to clarify the queries of the prospective bidders. 2. The pre-bid meeting was attended by the representatives of the following Firms/vendors: a) Sushil Kumar Mahanty – M/s Herald Manpower & Placement Service b) Hadu Bandhu Behera – M/s FirstMan Management Services Pvt Ltd. 3. The meeting was conducted to brief the bidders about our specific requirements and to sensitize them about how to submit e-tenders on RBI portal of MSTC website. AGM(Admn), HRMD informed that due to typical error in NIT -Hindi document the closing time for submission of e-tender in Hindi version is showing 12.00 AM instead of 12.00 PM. Hence, he advised to read it as 12:00 PM. The Rest of the terms and conditions and specifications of the bid document shall continue to remain same. Further to the discussions held with the tenderers, the clarifications arrived thereof are indicated as under: S.No Queries raised by the firm’s representatives Clarification given by the Bank 1. Whether MSME certificate holders are eligible for any relaxation / exemption for Earnest Money Deposit (EMD) and Security Deposit (SD)? The bidder is required to remit EMD and the successful bidder is required to remit the required amount of Security Deposit as mentioned in the tender document irrespective of their category. 2. Clarification was sought regarding Tender Fees if any. It was clarified that RBI will not charge any tender fee, however, the bidder will have to submit the transaction fee at MSTC portal. 3. Clarification was sought on cleaning material. Bidders must keep in mind that while quoting cleaning material cost they should go through the scope of work provided in the tender document thoroughly. 4. Bank’s role in Employment, Management & Eviction of contractual employees It’s mandatory that contractor should follow all the statutory obligations, all due processes and principal of Natural Justice while dealing with their contractual workmen.

S. N. Query Clarification and Comments 1. What are the tools being used by RBI for call management and asset management etc.? Kindly refer to Chapter 1 – Scope of Work, Para (5), Maintenance of Records of the tender document. The resident engineer (vendor) should maintain and report (manually or through an application) the inventory register, call register and the vendor register. The calls are received on telephone, email or a ticketing tool. The vendor would be required to maintain a physical/ soft copy of the calls logged along with the time of resolution and time taken to resolve the same. 2. Can we have call dump report of last three months for understanding the types of call and volume? It is an internal document and therefore, cannot be shared. On an average 600 to 700 calls (general/technical) are logged in a month across all three locations mentioned as per Annexure-I 3. Can we hire some engineers from the existing vendor if get chance to provide services at RBI? Kindly refer to Chapter 2 – Eligibility Criteria – para (vi) of the tender document on Qualified Engineers. The details of resident engineers are to be provided as per Appendix-4 and Appendix-5 of the tender document. 4. We have registered with MSTC in 2019, for this tender participation need to register again? The registration with MSTC is a one-time process. The bidder does not need to register himself/herself again. However, the bidder should have an active Digital Signature Certificate (DSC) linked to their profile (old/new). 5. Reference with Appendix -5, Full bio-data of the Resident Engineers (duly signed by the concerned RE) is it required to submit all 13 engineers bio-data in technical bid? Kindly refer to Part I (Technical Bid, Form 01) of the tender document. The details are to be submitted as per Appendix-5 as part of the Technical Bid (Form 1). 6. We are located in Pune provide IT support across India locations for AMC & FMS. Our registered office is in Pune as mentioned in my signature. We don’t have offices across, but we are managing it centrally. We are providing same support to many customers & providing across India support to all locations. Please let me know it is ok with you. Kindly refer to Chapter 2 – Eligibility Criteria- para (v) of the tender document on Service Setup. The tenderer should have a full-fledged service setup/repair centre at Mumbai with adequate technical staff (not less than 05). There is no requirement for the tenderer to be registered in Mumbai. 7. We are ISO 9001: 2015 certified, ISO 20000 is not applicable to us. Please suggest on the same. Kindly refer to Chapter 2 – Eligibility Criteria, Technical Evaluation-para (vii) of the tender document on requirement of ISO Certification. The Tenderer should have ISO 20000 certification. 8. Please brief about what is your expectations for Local presence. Kindly refer to Chapter 2 – Eligibility Criteria paras (v) and (vi) of the tender document on Service Setup and Qualified Engineers. 9. Expectation under Scope of PM activity – Please elaborate. Kindly refer to Chapter 1 – Scope of Work para 2(a) of the tender document on preventive maintenance. The scope of work under Preventive maintenance will be designed in consultation with the vendor’s representative on the lines as specified and recommended by the original manufacturer/best practices. 10. Can we get location wise asset list in excel format? Kindly refer to Annexure-I of the tender document on Details of Computer Hardware and peripherals. 11. Failure rate of assets per month or call dump for at least 3 months Kindly refer to Chapter 3- para 11 (b) of the tender document on Terms and Conditions. 12. Can you consider SHOP ACT (Proprietary Firm) instead of Certificate of Incorporation? Kindly refer to Chapter 2 – Eligibility Criteria (A) Technical Evaluation para (i) of the tender document on composition of tenderers. The tenderer should be a limited company or registered partnership firm, or an LLP governed by the Limited Liability Partnership Act 2008. 13. Can we provide you MSME Certificate for both tender fee and EMD exemption? Tender fee/transaction fee is to be submitted to MSTC to enable the bidder to access the tender and is not conditional upon a firm falling under MSME category.

Kindly refer to Chapter 2 – Eligibility Criteria (A) Technical Evaluation – para (xii) of the tender document on EMD. All Micro and Small enterprises (as defined in the Micro, Small and Medium Enterprises Development Act 2006) are exempted from depositing EMD amount. The eligible firms claiming exemption under Micro and Small Enterprises need to submit certificate of Registration under Ministry of Micro, Small and Medium Enterprises, GOI.

14. We will provide you Certificate from our CA but our company was in Loss for 1 year in last 3 financial years. Kindly refer to Chapter 2 – Eligibility Criteria (A) Technical Evaluation para (iv) of the tender document on Annual Turnover. The tenderer should have minimum yearly turnover of ₹5 crore from FMS/AMC services with net profit in each of the last three years (i.e. 2017-18, 2018-19 and 2019-20) supported by audited statement of accounts. 15. Can you consider only ISO 9001:2015 certificate instead of ISO 20000? Same as query 7