Crypto asset investors in the country should stay calm: CoinSwitch Kuber CEO

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Ashish Singhal, Founder & CEO, CoinSwitch Kuber said on Wednesday that crypto industry is hopeful that the government will involve the industry stakeholders while drafting the bill

“At CoinSwitch Kuber, we shall follow the directions provided by the government. As of now, I urge all crypto asset investors in the country to remain calm, do their own research before arriving at a rushed conclusion. Investors should wait for a government statement on this matter and not rely on secondary sources of information,” Singhal said.

On Wednesday morning, Bitcoin’s price dropped 16.75 per cent on WazirX, Ethereum plunged 12.1 per cent, Shiba Inu dropped over 20 per cent, Dogecoin was down by over 16 per cent, Sandbox by 4 per cent and USDT or Tether by over 14 per cent.

This happened after the Lok Sabha’s summary of bills to be tabled in the winter parliamentary session released in the evening before mentioned that the government is seeking to prohibit private cryptocurrencies in the description of The Cryptocurrency and Regulation of Official Digital Currency Bill, 2021.

Singhal who is also the Co-Chair of the Blockchain and Crypto Assets Council (BACC), a part of the Internet and Mobile Association of India (IAMAI) said the industry has been actively communicating with all stakeholders keeping investor protection at the forefront. “Our discussions over the last few weeks indicate there is broad agreement on ensuring customers are protected, financial system stability is reinforced and India is able to take advantage of the crypto technology revolution,” he said.

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JM Financial’s NBFC arm launches digital investment platform

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JM Financial Products Ltd (JMFPL), the non-banking financial company (NBFC) arm of the JM Financial Group, has launched Bondskart.com, a digital investment platform for debt securities.

Bondskart.com features fixed income investment options across rating categories, yields and instrument types such as plain vanilla bonds, sub-debt or Tier II and perpetual bonds, alongside in-house analytics and a data-driven technology platform, JM Financial said in a statement.

ICICI Bank launches new online platform for exporters and importers

Available on the web as well as on a mobile app, it offers investors the flexibility to sell their debt securities with secure settlements, the company said.

Inside Freecharge’s neo banking gameplan

Vishal Kampani, Managing Director, JMFPL, said that Bondskart.com complements JMFPL’s investment distribution framework to serve all categories of investors.

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Indifi raises ₹140 crore in series D equity, ₹200 crore debt funding

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Indifi Technologies, a digital financial services company, has raised ₹140 crore in a Series D equity financing led by CX Partners and OP Finnfund Global Impact Fund I (the first Finnish global emerging markets impact fund).

The existing investors — CDC Group (the UK’s development finance institution), Omidyar Network, Flourish Ventures, Elevar Equity and Accel — also invested in this round of equity capital raise.

The fintech has also raised debt financing of ₹200 crore — ₹165 crore from Vivriti, Northern Arc, SIDBI and other lenders, besides the United States International Development Finance Corporation guaranteeing ₹35 crore of funding.

Indifi operates an online lending platform for micro, small and medium enterprises (MSMEs), which typically have limited access to credit from financial institutions. Indifi offers tailored loans for businesses in the travel, hotel, e-commerce, restaurant, trading, and retail segments.

Zenwork raises ₹1,200 crore from Spectrum Equity

The funds will be used to acquire more customers, identify additional segments of MSMEs, and for technology and product development.

The latest round brings Indifi’s total equity fund raise to ₹350-plus crore. Indifi is also in talks with a few global funds for participation in the Series D raise.

Tech and digital will be major enablers for our business: Poonawalla Fincorp

Alok Mittal, CEO and Co-founder, Indifi, said in a statement, “We work closely with more than 100 data partners and a few top financial institutions, providing easily accessible loans digitally, and helping businesses grow. For example, our recent collaboration with Facebook digitally enables MSME players to access small-ticket loans.”

Haitong India acted as an exclusive advisor to Indifi Technologies on this transaction. Shardul Amarchand Mangaldas & Co, Quillon Partners and Cyril Amarchand Mangaldas were the legal advisors to Indifi, CX Partners and Finnfund, respectively.

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Exchanges on tenterhooks as they await details of proposed cryptocurrencies Bill

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Cryptocurtency exchanges in India are on a wait and watch mode before they plan their next steps as a consequence of the Government’s move to introduce legislation to regulate the crypto industry. While the draft Bill proposes to ban all private cryptocurrencies, the exchanges wait for the details of the proposed law.

Cryptocurrencies prices drop in India after Centre moves bill

Nischal Shetty, Founder, WazirX, said, “While the description of the draft Bill appears to be the same as in January 2021, several noteworthy events have occurred since January. First, the Parliamentary Standing Committee invited a public consultation, and then our Prime Minister himself came forward to call for crypto regulations in India. That being said, let’s respectfully wait to find out more about the draft Bill to be tabled in Parliament.”

Crypto boom in India: Despite regulatory concerns, over 400 start-ups jump onto crypto ecosystem

Wednesday morning, Bitcoin’s price dropped 16.75 per cent on WazirX, Ethereum plunged 12.1 per cent, Shiba Inu dropped over 20 per cent, Dogecoin was down by over 16 per cent, Sandbox by 4 per cent and USDT or Tether by over 14 per cent.

This happened after the Lok Sabha’s summary of Bills to be tabled in the winter parliamentary session released the evening before mentioned that the government is seeking to prohibit private cryptocurrencies in the description of The Cryptocurrency and Regulation of Official Digital Currency Bill, 2021.

Will inputs be included?

Avinash Shekhar, Co-CEO, ZebPay, said, “We’re awaiting further details on the Bill that is going to be presented in the winter session of Parliament. There have been many positive steps taken by the government to learn and understand crypto and its impact on all stakeholders — investors, exchanges, policymakers. So, we’re looking forward to a crypto Bill that takes into consideration all the inputs from those discussions.”

“We welcome the move from the government. A well-assessed and thought-through regulation will pave the way for greater adoption of the technology and will help millions of Indians embrace this new-age asset class. We are looking forward to the next steps on this,” a CoinDCX spokesperson said.

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Axis Bank EVP, BFSI News, ET BFSI

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Axis Bank‘s digital penetration has risen to over 70-73%, but it does not see a future without bank branches soon.

“It will probably take another one generation shift, for us to you know sort of planning a strategy in which there is sort of absolutely no branches. But yes, goes without saying that the intensity of branch expansion has sort of come down dramatically now from what it used to be,” Avinash Raghavendra, EVP and Head of Information Technology of Axis Bank, said at the fireside chat, with Amol Dethe, editor of ETBFSI, during the three-day event – ETBFSI Converge.

A bank branch is more like an engagement hub, where customers can come and if they have some essential queries.

“We have 4,500 plus branches and this presence and the reach actually gives visibility in the customers’ mind which any other medium or advertisement will probably not be able to do perform. Somebody taking a home loan would preferably like to deal with an entity whom they have seen. There is a new age of customers millennial customers who are thinking very differently about it, that is where all the digital property is coming into the picture,” he said.

Digital shift

5,000 sq ft to 5 inch is definitely happening, he said, adding, “If you are talking about an inflexion point in 5-6 years people will rarely visit branches. The new next generation will not like to walk into any of the branches.”

Most of the bank’s fixed deposit openings, over 70% of savings bank account openings are coming from digital channels.

“This shift has happened some years back. I mean as far as doing your fund transfer and doing your transaction kind of a thing that shift has also happened,” he said. Right now, the bank is focusing on some of the servicing issues for a lot of customers who used to come to the branch for as basic as updating Aadhar or change of address.”Avinash Raghavendra, EVP and Head of Information Technology of Axis Bank

The only customers these days who are mostly visiting the branches is someone with a locker service because that is a physical kind of a property.

On apps

Axis Bank app has a ‘Do It Yourself’ kind of a feature that allows for 250 plus transactions. “So that’s a very large number, and given the fact that our digital customer base is 73% plus, these customers are seeing traction when it comes to whatever we enable for them on the mobility side,” he said.

Credit card and debit card usage rules, which now RBI has also sort of mandated, have been incorporated inside the app, he said.

The bank engages with UIUH experts and internally has a UX team that does a lot of work.

“We do take a lot of feedback from customers in terms of what features they want. What we have seen there is 20% of features that is used by 80% of customers, so these services should be easily made available to the customers. We are also trying to come with as much of personalisation. Like reminder for FD maturity, basically, providing some sort of intelligent nudges, instead of getting them searching got those particular options,” he said.

On the super app, he said, there is very little that we are not offering in the app at the moment. “Super app is mainly for conglomerates who are doing different kinds of thing. As we are going more and more digital it is actually shaping a personal advisory kind of a function,” Raghavendra said.



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Singapore’s DBS suffers second day of online banking disruption, BFSI News, ET BFSI

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SINGAPORE -DBS Group Holdings Ltd, Southeast Asia’s largest bank, is facing disruptions in its online banking services for the second consecutive day on Wednesday after service outages began on Tuesday morning, leading to complaints from customers.

“Services were restored early this morning. Unfortunately yesterday’s digital banking issue has recurred and this has affected our services,” Singapore-based DBS said on its Facebook page on Wednesday.

The disruption in its online services, including a payments app, is the biggest faced by DBS in about a decade.

Singapore is the biggest retail and wealth management market for DBS, which also has operations in places including Hong Kong, Indonesia and India.

DBS did not elaborate on the cause of the disruption.

DBS’ Facebook post attracted more than 2,000 comments, with users saying they were unable to log in onto their digital bank accounts, while some asked for compensation.

“How long is this going to take to get it fully restored and running? This is incredibly frustrating when I need to have access to my funds,” said user Nicole Lou.



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IndusInd Bank clarifies on appointment of BFIL executives by SSFL, BFSI News, ET BFSI

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IndusInd Bank has clarified that Shalabh Saxena and Ashish Damani are currently employed with its wholly owned subsidiary Bharat Financial Inclusion (BFIL) as managing director & CEO, and Chief Financial Officer, respectively, countering that they have been appointed by Spandana Sphoorty Financial Ltd (SFFL). SFFL on Monday had announced the appointment of Saxena as its MD & CEO, and Damani as the President and CFO of the company.

In a clarification, IndusInd Bank said that “Shalabh Saxena and Ashish Damani are currently employed with bank’s wholly owned subsidiary, Bharat Financial Inclusion (BFFL), in the capacity of the Managing Director & Chief Executive Officer and Executive Director & Chief Financial Officer, respectively”.

“Neither, Shalabh Saxena nor Ashish Damani have tendered their resignation from the services of BFIL,” the bank said.

As per the terms of their employment, once the resignation is tendered, it is subject to acceptance by the board of directors of BFIL (board). Upon acceptance by the board, a specified notice period is also required to be served, IndusInd Bank said in a regulatory filing.

“However, as neither of them have tendered their resignations to BFIL, such due process has not been initiated,” it added.

Spandana had announced that Saxena accepted the position of Managing Director & Chief Executive Officer, and Damani as the President & Chief Financial Officer of the company, respectively.

The private sector lender also said that Saxena and Damani are prohibited from accepting employment at a competitor of BFIL (such as SSFL), unless approved in writing by the board of BFIL.

“As resignation from BFIL has not been tendered to the board by Shalabh Saxena and/or Ashish Damani, any purported acceptance by them of employment at SSFL would be in contravention of the terms of their employment with BFIL,” IndusInd Bank said.

Further, it said that they cannot be relieved from the services of BFIL until completion of the review related to certain transactions relating to the micro finance lending arm.

An ongoing review and the continued employment of Saxena and Damani is critical to the closure of such process, the bank said.

Earlier this month, the bank had refuted a whistleblower allegations on loan evergreening at BFIL as inaccurate and baseless, however, it admitted to disbursing 84,000 loans without customers consent in May due to a “technical glitch”.

“The bank strongly denies the allegations of ‘evergreening’. All the loans originated and managed by BFIL, including during the Covid period which saw the first and second waves ravaging the countryside, are fully compliant with the regulatory guidelines,” an official statement from the bank said on November 6.

“BFIL and the bank are in the process of evaluating and undertaking appropriate steps and actions, including strengthening the management of BFIL to continue its usual business operations under the able guidance of its management and the bank,” as per the filing.

Meanwhile, Spandana has sought time from Sebi to publish its financial results for quarter ended September 30, 2021, citing the recent management level changes at the company.

It was supposed to publish its financial results before November 14, 2021 — as the listed companies are required to publish the same to the stock exchanges within 45 days from the close of a quarter.

On November 2, Spandana informed that its Founder & Managing Director Padmaja Gangireddy had resigned from the company from immediate effect.

Hyderabad based Spandana Sphoorty is a rural-focussed non-banking financial company and a microfinance lender.

Stock of IndusInd Bank traded at Rs 990.95 apiece on BSE, up by 1.06 per cent from the previous close. Spandana Sphoorty scrip was down by 3.82 per cent at Rs 439.45.



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BSBDA customers need not pay any charges for digital transactions: SBI

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State Bank of India (SBI) on Tuesday emphasised that its Basic Savings Bank Deposit Account (BSBDA) customers do not pay any charges for digital transactions including transactions using Unified Payment Interface (UPI) and RuPay debit cards.

India’s largest bank stressed that it has made all digital transactions free to its customers with effect from January 1, 2020. Further, it has also waived fees on SMS services and on maintenance of minimum balance for all its Savings Bank account holders.

This assertion comes in the wake of Professor Ashish Das, Department of Mathematics, IIT-Bombay, alleging in his technical report that there had been a systematic breach in the Reserve Bank of India (RBI) regulations when the Bank imposed charges on BSBDA customers who transacted digitally.

Das claimed that unlike any other bank in India, SBI charged at the rate of ₹17.70 for every debit transaction beyond four a month since June 1, 2017.

The Professor averred that though SBI has stopped charging now, however, during April 2017 to September 2020, it collected over ₹254 crore towards at least 14 crore UPI/ RuPay transactions by charging ₹17.70 for each of these transactions done by the BSBDA customers under the Pradhan Mantri Jan Dhan Yojana (PMJDY).

Referring to a Central Board of Direct Taxes (CBDT) advisory on August 30, 2020, asking Banks to refund charges collected, if any, on or after January 1, 2020, on digital transactions and not to impose charges on such future transactions, SBI said it has refunded charges of ₹90.20 crores to the customers recovered during January 1 to September 14, 2020, period.

“Bank is only charging beyond four free cash withdrawals in the Business Correspondent (BC) channel, while there are no charges if digital channels are used. The objective is to promote digital transactions towards a ‘less cash’ economy,” SBI said in a statement.

SBI noted that it introduced charges beyond first four withdrawals in BSBD accounts in the BC channel with effect from June 15, 2016, in line with the RBI guidelines with prior intimation to the customers.

The Bank observed that a BSBD customer normally would not need to make more than four withdrawals in a month, and even if required, the same could be done from the branch without any cost.

SBI said it has the large base of over 16 crore BSBD accounts out of which Financial Inclusion (FI) customer base is around 14 crore.

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SBI MD Tiwari, BFSI News, ET BFSI

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Hyperpersonalisation is a journey that all financial instituitions must make because the pandemic-induced digital transformation has led to customers being more inclined towards digital solutions that help customise choices, said Ashwini Kumar Tiwari, managing director of State Bank of India.

Banks no longer offer same products and services and have already progressed from mass banking to a segmented approach. The market is moving towards the power of one, which means that each customer has to be treated separately, and the products and services need to be customized based on their preferences, said Tiwari, at the second edition of ET BFSI Converge.

“Nobody today wants to get 100 messages from multiple banks or from even one bank. It has to be a very relevant message and it should be in line with the preferred channel, time, and type of product which could differ for every customer. This is where the conversation is moving and I’m sure within couple of years, most banks will be there because there is no other way. A customer would simply go where they find their own voice being heard and their own preferences being looked at” he said.

Imagination of bankers, the only limiting factor

N Kamakodi, managing director and chief executive officer of City Union Bank, also feels that in term of mass banking, banks have slowly started moving towards some personalisation, but the degree raises the question that at what point it can be called hyperpersonalisation, since the process is open ended and expectations are neverending.

No option for banks, hyperpersonalisation the way forward: SBI MD Tiwari

“The transaction part has already come together with CRM solutions for most banks, the banks are able to see what the customers already have availed and what possibilities could be there. We are already at a stage where digital is letting almost everything happen via mobile banking apps, it is only the imagination of us bankers, which is becoming the limiting factor,” he said.

Top most priority – data privacy and security

Highlighting the importance of APIs, Kaushik Shapria, CEO of Deustche Bank India, talks about how banks need to be connected not only to their customers, but also to the value chain of their customers, which will in turn make the switch more seamless besides providing a better experience and fulfilling needs. However, he also addresses his concerns around too much digitalization and talks about data privacy and data security.

No option for banks, hyperpersonalisation the way forward: SBI MD Tiwari

“In a regulatory environment there are security issues, which are important because banks are also offering trust and comfort of security. This is actually a much hidden but very important service we offer to our clients. Bank should not rush into it blindly because we see too often that under the pretext of ease of working, many of our plans get swindled by fraudsters.”

Ajay Kamwal, MD & CEO of Jana Small Finance Bank, is of a strong opinion that hyperpersonalisation by design will force banks to tie up into alliances with other banks, NBFCs, even large e commerce platforms. The journey will then depend on how well these institutions work with each other while maintaining the regulatory disciplines.

No option for banks, hyperpersonalisation the way forward: SBI MD Tiwari

“For instance, customers don’t like logging into three different banks to find out the balances. So we collaborate and say listen, I will allow my customers to show their other banks balances and vice versa. It’s also possible that his home loan is not from a bank and probably from a housing company. So then I should be able to show his housing company on the bank’s mobile banking app.”

Hyperpersonalisation for India

With regard to hyperpersonalisation in India, two things become most important – the technology reach and the demographics. It is safe to say that depending on the demographics or the location of the customer that is being served, the hyperpersonalisation ability, and the need for it also differs, said Shailendra Singh, VP-Financial services of IBM – India and South Asia.

No option for banks, hyperpersonalisation the way forward: SBI MD Tiwari

“While talking to our connections in the banking world, we keep discussing that in India you have to create systems which not only caters to India, but it also caters to Bharat which are two different ideas. Going forward, my belief is that from a partnership perspective, it will not be limited to the fintechs which has been happening since a few years, but would extend to partnerships between banks, NBFC’s, retailers including Amazon, Netflix and other platforms,” Singh said.

ET BFSI Converge 2021 is an ongoing event, click here to join.



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Equitas Small Finance Bank ties up with HDFC Bank to offer co-branded credit cards, BFSI News, ET BFSI

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Equitas Small Finance Bank on Tuesday announced its partnership with HDFC Bank, for a co-branded credit card. Equitas said that the partnership will draw on HDFC Bank’s strengths in the credit card market and its substantial reach.

“As India’s largest card issuing and acquiring bank we are committed to accelerating the adoption of digitization in the country by engaging with all players in the banking and payments ecosystem,” said Parag Rao, Group Head – Payments, Consumer Finance, Digital Banking & IT, HDFC Bank said. “This first-of-its-kind partnership for HDFC Bank will enable us to extend our best-in-class offerings in the cards segment to Equitas Small Finance Bank’s customers and provide them with a highly rewarding credit card experience.”

HDFC Bank has a dominant share in both card issuing and acquiring business. With over 5.1 crore credit cards, debit cards and prepaid cards, every third rupee spent on cards in India happens on HDFC Bank cards. HDFC Bank also has over 21 lakh acceptance points, making it among the largest facilitators of cashless payments in the country.

The credit card can be availed in two categories. The first category is the ‘Excite Credit Card’ which offers a credit limit from Rs 25,000 to Rs 2 lakh and the second category is the ‘Elegance Credit Card’ which offers credit of over Rs 2 lakh.

“Over the last five years, we have witnessed a transformation sweeping the industry,” said Murali Vaidyanathan, Senior President and Country Head – Branch Banking – Liabilities, Products & Wealth – Equitas Small Finance Bank Limited. “There have been countless success stories of people borrowing small amounts of money while building financial assets and creating a formal financial footprint.”



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