RBI appoints IT firm to audit HDFC Bank’s entire IT infrastructure, BFSI News, ET BFSI

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HDFC Bank in an exchange filing has said that the regulator has appointed an external IT firm to carry out entire audit of the bank’s IT infrastructure.

Previously the bank had notified that with recent events of outages in the bank’s digital channels over the past two years in the bank’s internet banking and payment system on November 21, 2020 was due to power failure in the primary data centre.

The bank in the exchange notification said, “RBI has appointed an external professional IT firm for carrying out a special audit of the entire IT infrastructure of the Bank under Section 30 (1‐B) of the Banking Regulation Act, 1949 (“the Act”), at the cost of the Bank under Section 30 (1‐C) of the Act.”

It added, “The Bank shall accordingly extend its cooperation to the external professional IT firm so appointed by
RBI for conducting the special IT audit as above.”

The RBI had disallowed the bank to onboard new credit card customers and rolling out any new digital initiatives on the back of outages which had impacted customers and payment channels.

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Banks review services policy for WhatsApp, BFSI News, ET BFSI

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Banks, which were looking to integrate WhatsApp as a key channel for customers to transact on, are reviewing their policies in respect of the use of the messaging platform. This comes after general concerns among the public that have arisen over Facebook sharing user data among its group companies.

HDFC Bank, which was earlier offering customers the option to obtain bank account balances through WhatsApp banking, has discontinued the facility. Customers seeking balance inquiry are asked to use the bank’s mobile banking app, net banking or other offline methods. Others — ICICI Bank, IDBI Bank, Kotak Mahindra Bank and IndusInd Bank — continue to allow customers to check their balance.

According to an industry source, earlier the idea was to have deep integration with the bank’s systems and artificial intelligence chatbots so that customers can get their servicing requests and even transactions done in a straight-through manner. The idea was to facilitate the entire banking experience through the social media platform, where customers spend most of their time, without having to log into net banking.

Now there appears to be some caution in using WhatsApp banking as a channel. It is not clear whether HDFC Bank’s change in WhatsApp services is part of its ongoing back office overhaul or review of the WhatsApp policy.

Incidentally, all Whatsapp banking chats come with a label stating that while these are encrypted, the bank may use a service to store, read and respond to messages and calls. According to Rajshekhar Rajaharia, a researcher on internet security who pointed out the policy change, businesses and solution providers will use WhatsApp’s parent company, Facebook, to securely store messages and respond to customers.

While Facebook will not automatically use messages to determine the ads that you see, businesses will be able to use chats they receive for their own marketing purposes, which may include advertising on Facebook.An ICICI Bank spokesperson, responding to a query from TOI, said, “Messages to the ICICI Bank WhatsApp Banking service are secured with end-to-end encryption. This means that WhatsApp or third parties cannot read them. Further, the delivered chats are neither shared with Facebook nor saved in the servers of Facebook. Facebook has meanwhile integrated a Whatsapp button on the homepage of banks. Customers will have the option to chat with the bank clicking on the button. The button is also available on some advertisements.”According to WhatsApp’s privacy policy, “Facebook may use the way you interact with these ads to personalise the ads you see on Facebook.”

Experts say that WhatsApp messages, being encrypted, are more secure than SMSs, which are viewable to telecom companies and government agencies and can also be intercepted by hackers. However, the concerns are not about hacking but privacy with organisations using customer data to sell third-party products.



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HDFC Bank submits plan of action to RBI, hopes to fix outage issue in 3 months, BFSI News, ET BFSI

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New Delhi: The country’s largest private sector lender HDFC Bank has submitted a detailed plan of action to the RBI to address repeated service disruption issues due to outage and hopes to improve its technology platform in three months. Progress is being made on the plan of action provided to the RBI and the bank has taken this positively as it will raise the standard, according to a senior official of HDFC Bank.

The action plan will take 10-12 weeks for implementation, and further timeframe will depend on the RBI’s inspection. Based on the satisfaction level, the regulator will lift the ban, the official said at an analysts meet.

Last month, the Reserve Bank of India (RBI) temporarily barred HDFC Bank from launching new digital banking initiatives and issuing new credit cards after taking a serious view of service outages at the lender over the last two years.

“RBI has issued an order dated December 2, 2020, to HDFC Bank Ltd with regard to certain incidents of outages in the internet banking/ mobile banking/ payment utilities of the bank over the past two years, including the recent outages in the bank’s internet banking and payment system on November 21, 2020, due to a power failure in the primary data centre,” HDFC Bank had said in a regulatory filing.

The bank has been penalised for two major outages, one in November 2018 and the other in December 2019.

Taking a stern view of the repeated outages, RBI Governor Shaktikanta had said the regulator had some concerns about certain deficiencies and it was necessary that the HDFC Bank strengthens its IT systems before expanding further.

“… we cannot have thousands and lakhs of customers who are using digital banking to be in any kind of difficulty for hours together and especially when we are ourselves giving so much emphasis on digital banking. Public confidence in digital banking has to be maintained,” Das had said in December.

HDFC Bank, the largest lender by assets in the private sector, has been classified as a systemically important entity by the RBI in the past. It is also the largest issuer of credit cards and has a significant share in the payment processing segment.

The bank is the largest issuer of credit cards and had 1.49 crore customers as of September 2020 while on the debit cards front, it had 3.38 crore customers.

Earlier, HDFC Bank’s Managing Director and Chief Executive Officer Shashidhar Jagdishan had apologised to customers and promised to work on the deficiencies.



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Aditya Puri backs corporates in banking, says no harm in trying it, BFSI News, ET BFSI

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Former HDFC Bank chief executive Aditya Puri on Tuesday backed the proposal to allow deep-pocketed corporates into banking in India.

Puri, the founder chief executive of what has become the largest private sector lender who retired recently, said the country needs more banks to fuel its economic growth ambitions and capital will have to come from somewhere.

Late last year, an internal working group of RBI had proposed to re-allow corporates into banking, leading to a huge controversy on concerns over potential conflicts of interest.

“Giving (banking licences) to individuals didn’t work, public ownership didn’t work either. There is no harm trying it,” Puri said during an online event.

He named Yes Bank, started by two individuals, and also infra lender IL&FS which faced troubles over governance as cases which did not work and underlined the need to try something new.

In order to become a $5 trillion economy, India needs to have more banks and a corporate with a good set of ethics and a strong brand might just be the right candidate, Puri argued.

Puri, who has taken up an advisory role at a private equity fund and also a corporate directorship since retirement, however, did not favour the idea of having a bad bank to house dud debt and also that of a development finance institution (DFI).

Rather than bad bank, Indian banks can follow the remedial banking unit approach which has been successfully used to resolve bad debt issues in the US by the likes of Citibank and JPMorgan, he said, adding the RBI and the ministry of finance can supervise and oversee functioning of such a platform.

For the DFI, he said mistakes which were committed in the past should be avoided.

Puri further said the banking system has sufficient capital to see through the asset quality reverses and is sitting on excess liquidity of over Rs 6 lakh crore to take care of lending needs of the economy at present.

For the 8.5 per cent in non-performing assets, the system is carrying provisions of 7 per cent, he said and added that from a net NPA perspective, the Indian system is at par with any other in the world.

The challenges facing Indian banking are solvable, he emphasised.

On the future of state-run lenders, Puri said the government’s approach to have five large banks is a welcome one, but warned that there are a few more whose fates continue to be undecided and some choices will have to be made.

Terming it a sad eventuality, he said over the next few years the state-run banks, which currently possess over 65 per cent of the loans, will see a faster depletion in their market share than they have seen in the last two decades.

Puri said over 40 per cent of the payment volumes handled by banks are of third-party service providers like Amazon Pay, Google Pay or PhonePe, and demanded that the banks should be allowed to charge for rendering such services.

He justified the demand saying banks are the entities making upfront investments in the infrastructure and need to be compensated.

After cashbacks, none of the payment platforms are making profits, he added.

On the pandemic, he said the world underestimated India’s capabilities, pointing out that the recovery is faster in the country and it has come out better than most others.



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RBI, BFSI News, ET BFSI

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The Reserve Bank of India (RBI) on Tuesday said state-owned SBI, along with private sector lenders ICICI Bank and HDFC Bank continue to be domestic systemically important banks (D-SIBs) or institutions which are ‘too big to fail’.

SIBs are subjected to higher levels of supervision so as to prevent disruption in financial services in the event of any failure.

The Reserve Bank had issued the framework for dealing with D-SIBs in July 2014.

The D-SIB framework requires the central to disclose the names of banks designated as D-SIBs starting from 2015 and place these lenders in appropriate buckets depending upon their Systemic Importance Scores (SISs).

“SBI, ICICI Bank, and HDFC Bank continue to be identified as Domestic Systemically Important Banks (D-SIBs), under the same bucketing structure as in the 2018 list of D-SIBs,” RBI said in a statement.

The additional Common Equity Tier 1 (CET1) requirement for D-SIBs was phased-in from April 1, 2016 and became fully effective from April 1, 2019. The additional CET1 requirement will be in addition to the capital conservation buffer, the central bank said.

The additional CET1 requirement as a percentage of Risk Weighted Assets (RWAs) in case of the State Bank of India (SBI) is 0.6 per cent, while for the other two banks it is 0.2 per cent.

Based on the bucket in which a D-SIB is placed, an additional common equity requirement has to be applied to it.

In case a foreign bank having branch presence in India is a Global Systemically Important Bank (G-SIB), it has to maintain additional CET1 capital surcharge in the country as applicable, proportionate to its RWAs.

SIBs are seen as ‘too big to fail (TBTF)’, creating expectation of government support for them in times of financial distress. These banks also enjoy certain advantages in funding markets.



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HDFC Bank signals IT issues may not be fixed by March, BFSI News, ET BFSI

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HDFC Bank has indicated in its conference call with analysts that the lender might not complete fixing its back-end IT issues during the current fiscal. The bank said that its action plan relating to disaster recovery would take 12-18 months, while its immediate plans would take 10-12 weeks.

The country’s largest private bank had reported its Q3 results on Saturday — the first after the RBI pulled up the lender for repeated problems faced by customers in accessing digital banking.

The bank had reported an 18% year-on-year growth in earnings. The bank’s share price rose by over 1% after the results on a day the sensex fell by nearly 1% after its record profit of Rs 8,758 crore.

According to Macquarie research analyst Suresh Ganapathy, the tech resolution will take time and could spill over to end of June 2021.

“They want to be very sure everything is in place, ramp up capacity and then call the RBI for due diligence … As of now, inability to give credit cards has not affected account openings … But if this continues beyond June, we can see some impact coming in the near term… Meanwhile, for others like ICICI and Axis, this is an opportunity to ramp up their credit card base,” said Ganapathy.

The RBI has barred the bank from launching digital initiatives and issuing credit cards until it fixes issues with its IT system and ensures that multiple outages of online services that happened in the past do not repeat.

According to analysts, though it would take time to fix the issues, the bank was optimistic of getting permission from the RBI for a digital lending platform for auto loans.

According to Siji Philip of Axis Securities, the bank has made a representation to the regulator for digital lending for four-wheelers and two-wheeler loans.

“On the restrictions imposed by the RBI on December 2, the bank has made progress according to the plan provided to the regulator. The bank expects to complete the process in 10–12 weeks, which will then be subject to RBI inspection,” a note by Edelweiss said. It added that the bank aims to introduce a digital platform for auto loans in 90 days.

ICICI Securities said that the bank’s credit card portfolio was up 9% quarter-on-quarter despite the ban on acquiring new customers coming into effect from mid-December.



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HDFC Bank signals IT issues may not be fixed by March, BFSI News, ET BFSI

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MUMBAI: HDFC Bank has indicated in its conference call with analysts that the lender might not complete fixing its back-end IT issues during the current fiscal. The bank said that its action plan relating to disaster recovery would take 12-18 months, while its immediate plans would take 10-12 weeks.

The country’s largest private bank had reported its Q3 results on Saturday — the first after the RBI pulled up the lender for repeated problems faced by customers in accessing digital banking. The bank had reported an 18% year-on-year growth in earnings. The bank’s share price rose by over 1% after the results on a day the sensex fell by nearly 1% after its record profit of Rs 8,758 crore.

According to Macquarie research analyst Suresh Ganapathy, the tech resolution will take time and could spill over to end of June. “They want to be very sure everything is in place, ramp up capacity and then call the RBI for due diligence… As of now, inability to give credit cards has not affected account openings … But if this continues beyond June, we can see some impact coming in the near term… Meanwhile, for others like ICICI and Axis, this is an opportunity to ramp up their credit card base,” said Ganapathy.

The RBI has barred the bank from launching digital initiatives and issuing credit cards until it fixes issues with its IT system and ensures that multiple outages of online services do not repeat. According to analysts, though it would take time to fix the issues, the bank was optimistic of getting permission from the RBI for a digital lending platform for auto loans. ICICI Securities said that the bank’s credit card portfolio was up 9% quarter-on-quarter despite the ban on acquiring new customers coming into effect from mid-December.



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HDFC Bank to implement digital action plan in 10-12 weeks

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The bank said that it opened two million new accounts during the December quarter and the RBI directive to stop issuing new credit cards has not affected the bank’s deposit accretion.

HDFC Bank has envisaged two legs to its action plan for remedying its digital strategy on the Reserve Bank of India’s (RBI) directions. One of these is its cloud strategy, which involves a 12-18-month plan, and the other entails the implementation of other aspects of the plan over 10 to 12 weeks. Once the short-term plan is implemented, the bank expects the RBI to carry out an inspection, the management told analysts on Saturday.

The bank has thought of several action plans from the strengthening of the disaster recovery (DR) mechanism to cloud strategy. Srinivasan Vaidyanathan, chief financial officer, HDFC Bank, said that while the cloud strategy could take up to 18 months to implement, the other components of the action plans could take 10-12 weeks. “But then, from then on the further timeframe is not something that we manage, we will leave it to the regulator to handle in the form of further inspection, where they can inspect and institute the process how they will inspect and look at the action plans on the progress around it,” he added.

The bank said that it opened two million new accounts during the December quarter and the RBI directive to stop issuing new credit cards has not affected the bank’s deposit accretion. More than two-thirds of its credit card accounts come from its existing liability base. Vaidyanathan explained that a credit card becomes meaningful over a two-year period and in the meantime, the bank has to run programmes for activation and engagement. Once the bar on new credit cards is lifted, HDFC Bank expects to be able to crunch these timeframes through what it calls “intervention programmes”.

The lender also sought to assuage investor concerns by saying that its existing card base is generating strong returns. “Spends were up smartly, riding on the wave of enhanced customer engagement programs. Further opening up of markets post-lockdown, enhanced acceptance of electronic payment modes as an ecosystem trend and enhanced marketing spends by most luxury and high street consumption brands,” Vaidyanathan said.

Analysts have expressed satisfaction with the bank’s Q3 results and management commentary. Emkay Global Financial Services said in a post-results report that it expects HDFC Bank to ride the ensuing new growth wave, given its strong franchise and prospects of faster asset quality normalisation. The bank’s shares ended at Rs 1,483.20 on the BSE on Monday, 1.15% higher than their previous close.

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Analysts bullish on a resilient HDFC Bank, BFSI News, ET BFSI

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Brokerages have raised price targets on India’s largest private sector lender HDFC Bank after the lender reported an 18 per cent rise in its net profit for the December quarter to Rs 8,758.3 crore, beating Street estimates. The lender also reported a 15.1 per cent rise in net interest income, which was also above estimate. Shares of HDFC Bank ended down 0.1 per cent at Rs 1,467 on Friday. ICICI Securities raised the target price to Rs 1,730 from Rs 1,693 and Edelweiss raised it to Rs 1,730 from Rs 1,490. Jefferies raised the target price to Rs 1,800 from Rs 1,730 and IIFL raised it to Rs 1,800 from Rs 1,745. Prabhudas Lilladher has raised it to Rs 1,690 from Rs 1,645 and IDBI Capital has raised it to Rs 1,740 from Rs 1,430. All of them have maintained a buy rating on HDFC Bank.

“Uncertain times put a premium on resilience, which is what HDFC Bank offers — a strong balance sheet and likely higher residual capital than most. This ensures that its best-in-class franchise can support an adequately large balance sheet after this crisis and fulfil its earnings potential,” said Edelweiss in a note. IDBI Capital said HDFC Bank would see the best revival in growth within the sector as the overall economy continues to improve



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HDFC Bank penalises executive for selling shares in ‘inadvertent trade’, BFSI News, ET BFSI

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The country’s largest lender HDFC Bank on Saturday said it has imposed a penalty of Rs 10.20 lakh on its senior executive Jimmy Tata for selling his shares in violation of insider trading regulations.

Tata, the chief credit officer, sold 1,400 shares of the bank held by him in what the lender termed as an “inadvertent trade“.

“The Audit Committee has concluded that this was an inadvertent trade made without intent to violate the Bank’s Share Dealing Code (Bank’s Code) or the SEBI (Prohibition of Insider Trading) Regulations, 2015 (PIT Regulations),” the lender informed the exchanges in a regulatory filing.

The panel has determined that there was a violation of the Bank’s Code and PIT Regulations and imposed a penalty of Rs 10.20 lakh on Tata, it added.

The amount shall be remitted to the Investor Protection & Education Fund (IPEF) in line with the PIT Regulations, it added.

Tata took on the role of chief credit officer last month, after officiating as the bank’s chief risk officer.



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