Fintech records $4.6 b of investments in the first three quarters of 2021

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In the first three quarters of 2021, investments worth $4.6 billion were recorded in India’s fintech space, compared to $1.6 billion in 2020.

According to a PwC India report titled, ‘Start-up Perspectives – Q3CY21’, investments worth $2.4 billion for 53 closed deals were recorded in Q3CY21 alone across various stages of investment. Going forward, analysts expect exits in the fintech sector to increase, both in terms of IPOs and acquisitions.

“M&A activity is likely to grow considerably as corporates look to expand their capabilities and offerings and fintechs look to scale up. Cross-border activity is also likely to be robust as fintechs look to become global or regional leaders,” noted Amit Nawka, Mohit Chopra, Vinisha Lulla Sujay, Kushal Jain and Raghav Aggarwal, analysts with PwC India, in the firm’s latest report.

The analysts also predicted that there could be more ‘Big Tech’ partnerships in fintech space as a critical means of expanding service offerings and leveraging their vast incumbent customer base. Recently, Amazon has invested in wealth management start-up, Smallcase, and Google has entered into a partnership with Equitas Small Finance Bank for fixed deposit offerings.

Top investments

Top fintech investments ($100+ million rounds) of Q3CY21 include Pine Labs’ $600 million, BharatPe’s $370 million, OfBusiness’s $207 and $160 million, Digit Insurance’s $217 million, Khatabook’s $100 million, and consumer internet group Prosus’s payment arm PayU’s acquisition of the Indian payment gateway service provider BillDesk for $4.7 billion.

Sequoia Capital, Tiger Global, Softbank, Falcon Edge, IIFL VC and 3one4 Capital were some of the active investors in late-/growth-stage investments ($30+ million rounds), and Blume Ventures, Elevation Capital and Matrix Partners India were most prominent in early-stage (<$30 million rounds) fintech deal activity.

Overall, the Indian start-up ecosystem reported an investment totalling $10.9 billion across 347 deals in Q3 of CY21. This is the first-time investments in a quarter have crossed the $10 billion mark.

Further, 89 per cent of funding activity in CY21 (value terms) was driven by growth- and late-stage companies. However, these represented 39 per cent of the total deal activity (count terms). In the first three quarters of CY 21, 29 Indian start-ups attained unicorn status, majorly across the SaaS, fintech and edtech sectors.

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Banks, NBFCs, FinTechs hire as economic revival strengthens, BFSI News, ET BFSI

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Banks and non-banking finance companies are stepping up on hiring plans in anticipation of growth in the economy and improve their digital footprint. Some banks intend to step up hiring by 30-35% over the last year.

HDFC Bank ramp-up

Private lender HDFC Bank, which aims to reach 200,000 villages in the next 24 months, has plans to hire more than 2,500 people in the next six months,

The bank aims to double its presence in the next 18-24 months through a combination of branch network , business correspondents, business facilitators, CSC (common service centres) partners, virtual relationship management and digital outreach platforms.

HDFC Bank will hire 500 relationship managers to expand the coverage of its Micro, Small and Medium Enterprises (MSME) vertical to 575 districts or more by the end of this fiscal. Out of these 500 recruits, half will be for the small and medium sub-vertical, which already has a headcount of 975. This hiring will take the private bank’s MSME vertical headcount to 2,500. India’s largest private sector lender has an employee strength of around 1.23 lakh as of June end.

NBFCs hiring

Shriram Group is hiring 5,000 across its many companies. ICICI Home Finance is looking to onboard 600 employees by December while Kotak Mahindra Bank, too, has resumed hiring closer to pre-Covid levels.

The Shriram Group is recruiting mainly in the south and north India, across tier 3-4 cities. Shriram City Union Finance is expanding its gold loan business,

while Shriram Housing Finance is expanding primarily in Andhra Pradesh and Telangana.

Credit Suisse has plans to hire over 1,000 staff in India this year for a technology innovation office. Deutsche Bank is hiring 1,000 people in India, including 300 graduates and 700 lateral hires.

FinTech hiring

From banking to FinTech, companies are looking to hire with the biggest demand for data analysts, who can handle data using technology and glean relevant information from it.

The FinTech firms are also beefing up marketing and sales teams and are looking beyond commerce and engineering backgrounds with a background in data analysis, artificial intelligence and exceptional soft skills. They are looking to pay higher salaries who have Big Data, advanced analytics and financial skills.



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ETMONEY crosses MF sales of Rs 500cr in a month, BFSI News, ET BFSI

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India’s fastest growing fintech and investments platform ETMONEY has crossed the milestone of Rs 500 crore of mutual fund sales in a month. The overall investments tracked and managed on the ETMONEY platform has grown to over Rs 20,000 crore with investors from over 1,400 cities across India.

ETMONEY has accomplished this growth on the back its customer-centric approach and multiple industry-first initiatives. ETMONEY was the first in the country to offer completely paperless video KYC for mutual fund investments and launched the country’s first Aadhaar-based SIP payment feature. The recent addition of a report card for every mutual fund scheme in India has been of immense help for investors.

On achieving this milestone, ETMONEY founder & CEO Mukesh Kalra said, “This is a major achievement for ETMONEY. Crossing the benchmark figure of Rs 500 crore of gross mutual fund sales in a month is a testament to ETMONEY’s commitment to simplifying personal finance for the masses. And with over 40% of our inflows coming via monthly SIPs and more investors joining the platform every month, we are well on track to cross Rs 10,000 crore of gross sales in FY22.”

“Along with that, we are also super excited about our new range of products and services lined up to solve the next set of challenges in the evolving fintech space” he added.

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HDFC bank issues 400,000 credit cards after embargo, BFSI News, ET BFSI

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After the embargo on HDFC Bank was lifted last month, they have issued over 400,000 credit cards, a report by the Business Standard says.

This signifies the aggressive growth that the private lender has made since then. This record issuance is as of September 21, 2021.

HDFC Bank was looking to get back to its pre-embargo run rate of 300,000 credit cards per month, which they had planned to achieve in the next 2-3 months. After that, they expected to hit 500,000 credit cards per month from February 2022.

“As a leader in the cards space, we promised, we’d be back with a bang. We are now pushing the pedal not only to acquire new customers, but also to enhance offerings of our existing cards,” the Business Standard report quoted Parag Rao, group head – Payments, Consumer Finance, Digital Banking & IT, HDFC Bank, as saying.

The bank expects to achieve growth in the credit cards business on the back of new alliances with a number of industrial sectors.

Pre-embargo, the open market customer acquisition was less than 20 per cent, which may now go up to 22-24 per cent, the bank has indicated. This is because the bank is coming up with several new initiatives in the upcoming months which include co-branded cards with corporate India spanning pharma, travel, FMCG, hospitality, telecom, and fintech.

“Our strategy to re-invent, create and co-create has been crafted based on the analysis of customers’ buying behaviour, the categories they spend on and the spend patterns. The months that we have spent readying and sharpening our strategy are now bearing fruit. We are ready to unveil best in class offerings and experience to our customers, just in time for festive season,” he added.

As of July (latest data), HDFC Bank has 14.76 million credit cards in the market. Its market share in outstanding credit cards dropped by more than 2 per cent due to the restrictions imposed by the regulator.



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Mastercard rolls out buy now, pay later program, BFSI News, ET BFSI

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Mastercard Inc unveiled on Tuesday a buy now, pay later (BNPL) program that will allow consumers to pay for online and in-store purchases through equal and interest-free installments.

The Mastercard Installments program will be available in markets across the United States, the United Kingdom and Australia, the company said.

The company also said it will work on the BNPL program with banks and fintech firms, including Barclays Plc’s U.S. unit, Fifth Third Bancorp, Marqeta Inc, and SoFi Technologies Inc, in the United States, and Qantas Loyalty and Latitude in Australia.

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India beats global average in fintech adoption: FM Nirmala Sitharaman

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The report highlights the need for the participation of women in the fintech space.

India has emerged as a “prime destination” for the digital payment revolution, with fintech adoption rate of 87%, much above the global average of 64%, finance minister Nirmala Sitharaman said on Tuesday.

“No wonder, UPI today comes out as one of the very big brand images for India. We are very happy to support it, strengthen it and further it,” the minister said at the ‘Global FinTech Fest 2021’.

At the same time, there should be no compromise on data privacy and safeguard of client data now that an increasing number of Indians have resorted to the digital mode of payment, she stressed.

The value of digital transactions in India jumped to Rs 6 lakh crore in January-August 2021 from Rs 4 lakh crore in the entire 2020 and Rs 2 lakh crore in 2019, she said.

“Data privacy is one of the things which is very important and it is an issue on which there can be a lot of contentious views. However, basic respect for privacy…as the guiding principle is well appreciated. Safeguard of client data, is something which I think is the backbone to bringing trust,” Sitharaman said.

Digitisation has enabled the government to put money directly into the accounts of the intended beneficiaries through the direct benefit transfer method. This mechanism came as a big relief during the Covid-induced lockdown, she added. “The payment systems have become matured and well-layered and have adopted several schemes that the government wanted to undertake.”

The event saw the release of a report on ‘UN principles for responsible digital payments’, which outlines guiding principles for the government, users and for industry and businesses. The report highlights the need for the participation of women in the fintech space.

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NPCI, YES Bank launch RuPay On-the-Go

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The National Payments Corporation of India (NPCI) has partnered with YES Bank to launch a contactless payments solutions — RuPay On-the-Go.

This was launched on Tuesday in association with fintech infrastructure partner, Neokred, and manufacturing partner- Seshaasai at the Global Fintech Festival 2021.

“RuPay On-the-Go will allow customers to make small and large value transactions from the accessories they wear every day. This innovative wearable payment solution would redefine the contactless payments space by eliminating the need to carry a physical card and enabling instantaneous payments with a simple ‘Tap, pay, go’ mechanism,” said a statement.

RuPay On-the-Go is an interoperable, open-loop solution that customers can use at RuPay contactless-enabled PoS at retail outlets and pay up to Rs 5,000 without the need to input the PIN. For payments above Rs 5,000, customers need to tap, followed by their PIN.

For online transactions, the BHIM YES Pay app provides a virtual RuPay card to customers that can be used for digital and e-commerce transactions, the statement further said.

“The wearable tech space is an integral part of driving contactless payments, and we are working toward building a secure and inclusive payments ecosystem with our partners,” said Praveena Rai, COO, NPCI.

Consumers without an existing YES Bank account can also avail of these wearables.

Anita Pai, COO, YES Bank said, “The RuPay On-the-Go smart accessories, such as keychains with tap-and-pay functionality, will enable customers to make digital payments securely, more easily and in style.”

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Will online fraudsters move away from financial services?, BFSI News, ET BFSI

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Online financial services sector fraud attempts dipped 15 per cent in the sector quarter as fraudsters in India are re-focusing their efforts from financial services to the travel and logistics industries according to a study by credit bureau Transunion Cibil.

Though the rate of suspected online financial services fraud attempts have still risen globally by 18.8% globally during April-June quarter over the same period a year ago, it declined in India by 15.35%, indicating stronger fraud control measures being adopted by the financial services industry, a release by the credit bureau said.

The rate of suspected digital fraud attempts on an aggregate rose 16.5% globally when comparing Q2 2021 to Q2 2020. But in India the percentage of digital fraud attempts decreased by 49.20% during the same time period.

The study notes that gaming and travel and leisure were the two most impacted industries globally for the suspected digital fraud attempt rate, rising 393.0% and 155.9% respectively in the last year. For transactions originating in India this rate rose 53.97% for gaming and 269.72%% for travel and leisure, the release said indicating a shift in industry[focus by fraudsters.

“It is quite common for fraudsters to shift their focus every few months from one industry to another,” said Shai Cohen, senior vice president of Global Fraud Solutions at TransUnion. “Fraudsters tend to seek out industries that may be seeing an immense growth in transactions. This quarter, as countries began to open up more from their COVID-19 lockdowns and travel and other leisure activities became more mainstream, fraudsters clearly made this industry a top target”.

The pandemic accelerated community – online dating and online retail transactions which require logistics and fraudsters have recognized this. “In India post the unlocks, travel and leisure has increasingly become a target as the industry recovers and fraudsters are looking to capitalize as more transactions return to this industry,” added Shai. “As fraudsters continue to target consumers, it’s incumbent on businesses to do all that they can to ensure their customers have an appropriate level of security to trust their transaction is safe all while having a friction-right experience to avoid shopping cart abandonment.”



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Author Eswar Prasad, BFSI News, ET BFSI

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By the end of 2021, the Reserve Bank of India is likely to launch trials for its digital currency, following the example of several other countries, from China to the Bahamas, which last year launched its Sand Dollar.

The rise of these central bank digital currencies, or CBDCs, essentially virtual versions of currencies backed by the state, will be a major push towards hastening the demise of cash, says Eswar S Prasad, the Tolani senior professor of trade policy and professor of economics at Cornell University. It’s one of the several revolutionary changes under way that Prasad delves into lucidly in his new book, The Future of Money: How the Digital Revolution is Transforming Currencies and Finance (Harvard University Press and HarperCollins India).

Author Prasad, who previously headed the China division of IMF, spoke to Indulekha Aravind on Zoom about the changes sweeping through the world of finance, and his deadline for the death of cash. Edited excerpts:

As someone who has written about the end of the use of cash, how much of it do you use?
You know, I actually still like cash – its tangibility, the personal connection it creates. Very often, I still tip my Uber drivers and food delivery people with cash. But I think even I am beginning to come to terms with the reality that sooner or later, I’m going to have to have an app on my phone to make payments.

In your book, you say it’s only a matter of time before we stop using cash. What’s driving this?
It’s become clear that it’s possible to provide very low-cost and efficient digital payments, even to people who are relatively poor, who may be unbanked. Countries like China, India and Kenya are leading the way in this. So the technology is there, it is easily scalable and that makes it harder to assume cash is going to remain viable. The other important development is that the new financial technologies, especially those underlying cryptocurrencies, have lit a fire under central banks to start issuing their own digital currencies or at least experimenting with them.

I know that India has announced it may start trials towards the end of this year. So if you have digital versions of central bank money available, in addition to low cost private payment systems, I think cash will organically start disappearing simply because people will find the convenience of digital forms of payment substantially override any of the benefits of cash.

RBI deputy governor T Rabi Sankar had said CBDC is something that is likely to be in the arsenal of every central bank. Would you agree?
From the point of view of a government or a central bank, a CBDC has many advantages. First, it brings a lot of economic activity out of the shadows and into the tax net because any transaction that leaves a digital trail is going to be harder to conceal from the authorities. A digital trail also means there is less likelihood that central bank money will be used for nefarious purposes. In addition, it is likely to deter at least cash-fuelled corruption.

There are also certain broader advantages. There are some countries that experimented with the CBDC which view it as a way to increase financial inclusion, the idea being that if the central bank can provide very low cost digital payments, with no barriers to access, then you can bring many more people into the financial system not just by providing easy access to digital payments, but also by using that perhaps as a portal for basic banking services.

In terms of monetary policy, a central bank might find a CBDC attractive during times of major economic or financial crisis. If the CBDC took the form of each household or each individual having effectively an account with a central bank or a digital wallet, that makes certain monetary policy operations easier. For instance, if I wanted to make cash transfers to the population at a time of a very deep recession, you can do it very easily using a CBDC account.

You’ve talked about the advantages of a CBDC. What are some of the risks?
One of the major risks is that a CBDC ends up disintermediating the banking system. What that means is, if people in a country have access to a central bank account, if that’s the form the CBDC takes, they might prefer that to a commercial bank account, even if that CBDC account pays no interest, because they view it as safer.

This becomes a particular problem when there are concerns about the stability of the banking system — you could have a flight of deposits out of the banking system into CBDC accounts, which could precipitate the exact financial instability a CBDC is trying to avoid. Now, in modern economies, commercial banks still play a very important role in creating money, such as by providing loans.

In a country like India, only about 15 to 20% of money that fuels economic activity is created by the central bank. So if commercial banks start facing threats to their existence, then we have to think very hard about who does the job of money creation or credit allocation equally. The second risk is that a CBDC because it is a digital payment system might end up outcompeting with private payment systems, which would squelch private sector innovation. But there are ways around these risks. With the first risk for instance, one could set up a CBDC account with limits on the amount that can be kept in those accounts.

There’s one final, very significant risk, which is to society as a whole. One can think about digital currencies, both private and central bank issued, as being very efficient and making life better in many ways. But the reality is that anything digital is going to leave a trail. So the sort of privacy and confidentiality that cash gives us is going to be difficult to maintain with a CBDC. Whether we want to live in that world is something we all need to think about not just from economic or technocratic terms, but also at the societal level

What are your thoughts on that — I mean, from a societal point of view?
I worry about that a great deal. We need to give this some serious thought rather than getting caught up in the technological razzle dazzle of digital currencies. If we give away the last vestige of privacy afforded through cash transactions, I worry that that could be a world that provides a lot of possibilities, especially for more authoritarian governments, as part of their surveillance of citizens. Most central banks that are talking about CBDC have tried to portray it as a relatively neutral thing, that it will just be a digital replacement for cash, that it will not bear any interest rate, that you could still maintain some degree of privacy. But again, the technology is here for CBDCs to be turned into some form of smart money.

At certain times, this might be useful for economic policies. For instance, if an economy is in a deep recession and you give people money, some might save that money, and then it doesn’t have the sort of effect you would want it to have on economic demand. So you could set up smart money with expiration dates, saying that you either spend this within the next year and that’s going to help the economy or it expires. That might seem like a good thing, but (then) you have different units of central bank money with different purposes and that’s a potential concern.

You could also think of a government, even a seemingly benevolent one, saying it doesn’t want its money used for certain nefarious purposes, such as buying ammunition. So you can very quickly see how we might end up in a situation where you could have central bank money being used not just for economic, but social objectives. This is a very dystopian future I’m painting. But all of these become real possibilities once you have digital money, which is why I think there needs to be a lot of debate and discussion in society before we move forward with CBDCs, and there needs to be appropriate safeguards in place.

What do you make of India’s approach to fintech and how would you contrast it with China’s?
Fintech has a lot of promise in terms of directly connecting savers and borrowers, broadening financial inclusion, giving the masses easy access to digital payments and also as a portal for basic financial services such as edit, savings products and so on. But technology can cut both ways. Network effects, that is, some companies becoming very big and dominating the market, can bite with a vengeance, especially in any sector that uses technology.

So while technology might make it easier for newer operators and small companies to start innovating, one should also be aware of the risks that you could have of the entire system being captured by a handful of major players. There is an interesting contrast between China and India. In China’s case, the government stepped back and let the private sector provide digital payments, which it did very effectively but it’s come at a cost — competition has been deterred and the two dominant companies – WeChat Pay and Alipay — have become economically and politically quite powerful, which is why the government has recently taken steps to cut them down to size.

India’s approach of the government creating a public infrastructure that all entrants have easy access to, so that the big players are not privileged, is a much better way for a government to proceed. But it also shows that the government really has a role to play. You cannot leave these things entirely to the private sector. So long as the government does not intrude as a direct competitor but provides the technical infrastructure and then create some guardrails, in terms of the use of data and promoting competition and entry, I think that’s a really constructive role the government can play.

Coming to cryptocurrency, how do you view the frenzy around Bitcoin?
Bitcoin, of course, was created with a very interesting objective in mind, which was to allow parties to undertake transactions without the use of a trusted intermediary, such as a central bank. And the fact that Bitcoin came up in 2009, right after the global financial crisis, when trust in central banks and commercial banks was at a real nadir, I think allowed it to gain traction.

Now, the reality is that Bitcoin has proven to be a rather ineffective medium of exchange. Its promise of digital anonymity has proved to be something of a mirage and it also turns out that Bitcoin is very cumbersome and expensive to use. Most importantly, it has very unstable value – it’s as if you took Rs 1000 into a coffee shop and you could buy a small cup of coffee one day and a whole meal another day.

But cryptocurrencies have had a real impact on the financial ecosystem. First, the technology is really a marvel. The benefits of that technology are becoming apparent in some of the newer innovations we are seeing, largely under the rubric of decentralized finance that will allow for a democratization of finance, by giving people much easier access to a broad range of financial products and services, by making it easy for developers to create those products and services. And largely by reducing the cost and increasing the efficiency of those. So I think the legacy of the Bitcoin revolution is going to be with us in different forms, even if cryptocurrencies don’t exist.

Now the irony of Bitcoin and other such private cryptocurrencies is that instead of becoming an effective medium of exchange, they have become speculative assets. People who hold Bitcoin right now seem to hold it in the belief that its value can go only one way, up. To an economist, that seems like one massive speculative bubble because there is no intrinsic value to Bitcoin. Bitcoin adherents will tell you that the reason it has value is because of scarcity, that ultimately there are going to be only 21 million Bitcoins. But to me, scarcity alone doesn’t seem like a durable foundation of value. So we’re going to see some turmoil in the Bitcoin market, as far as investors are concerned.

Would this turmoil reflect in other cryptocurrencies?
There are some who talk about diversifying their holdings of crypto currencies by holding a basket of cryptocurrencies, rather than one. But the evidence indicates that cryptocurrency prices move very closely together. I suspect that if it turns out there are either technological vulnerabilities or a crisis of faith that hits the cryptocurrency investing community, it will quickly spread through the entire cryptocurrency world.

Facebook is planning to launch a digital currency, now called Diem (earlier, Libra). Do you see more MNCs following suit?
It will almost certainly happen. The notion of using your own digital tokens that can work effectively on your platform but can also be extended to other platforms is a temptation that few major corporations are going to be able to resist. There are already Amazon Coins that can be used on the platform and it’s not hard to see that it can be used on other platforms.

But you have concerns…
When Facebook proposed its crypto currency or stable coin, initially called Libra, it professed very noble objectives because the access to digital payments is still very limited in many economies and cross-border payments in particular are fraught with frictions. But the reality is that you would have a major corporation with very substantial financial resources and a worldwide reach that would effectively be managing a currency.

It would hardly be inconceivable that this currency would quickly gain traction and could lead to a situation where Facebook would no longer have its cryptocurrency, backed up by reserves of hard currencies, it would basically become a monetary authority of its own, even though they have indicated they have no plans to do so.

There are also concerns about whether Facebook would sufficiently closely monitor the activity on the payment network so that it could convince regulators that Diem would not be used for illicit money transfers. And it’s not just the financial risk – it would be one more way for FB to get access to our financial and social lives and that is a very disturbing prospect.

My final question — what’s your timeline for the demise of cash?
That depends on how quickly two things happen: the maturing of the technology underlying cryptocurrency so that it can actually provide more efficient payments, and when central banks start rolling out their digital currencies. My sense is that we are going to see very substantial changes in the next three to five years.

Like I said, no central bank is going to eliminate cash but we’ll organically see the use of cash disappearing very fast. Even in economies where cash is very widely used right now, in the next 10 years or so, the use of cash for legitimate financial transactions is going to be at a minimal level.



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Imitating a fintech firm not the right business model: Former RBI Deputy Gov

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Banks should avoid ‘imitating’ fintech companies in their attempt to re-imagine themselves but should look for meaningful co-operation with such companies to enhance their business.

According to SS Mundra, Former Deputy Governor, Reserve Bank of India (RBI), the process of re-imagination of business models for banks has already started. However, increasingly a number of banks have been evolving like fintech companies.

“Banks have to realise that fintech companies are competitive and nimble. So a bank trying to imitate a fintech company in totality is not the right approach to my mind and it is not the right business model. I think what is beneficial for both of them is to have a meaningful co-operation,” he said at the 14th edition of the two-day Banking Colloquium organised by CII, held virtually on Tuesday.

Such co-operation would help them both leverage on their respective strengths, Mundra said. While fintech companies have the strength of being nimble, innovative and fast-footed banks have the advantage of having a good resource base, reach, faith and trust of people and these can be complementary.

Banks should further avoid the temptation of introducing too many products or too many processes at too short an interval as it tends to leave both their staff and customers confused.

Rationalise branches

“There has to be a well-designed and well-decided pace at which such changes are introduced. Otherwise we have seen in some cases it may lead to unforeseen problem or a regulatory displeasure so one has to be conscious,” he pointed out.

At a time when digital has become a way of life, it is very important to take a “hard look” at the traditional branch-led business model, he said, talking about the need to rationalise branches.

“I am not suggesting that branches should go away but there is a need to reimagine the business model. One has to see which are the branches that are loss-making, contributing positively, can be downsized and can be completely done away with, and where you can rely completely on technology and where you can rely on agency arrangement. For every bank, it is important to do a complete holistic assessment of their branch network and how to derive maximum value from this,” he said.

According to Mundra, corporate lending, which once constituted the biggest chunk in banks’ loan book, has shrunk, with corporates deleveraging and finding alternative methods of financing themselves.

It would no longer be profitable for a bank to sell only a product to a corporate, as most corporates are now expecting “solutions” from banking system. “You need to adopt a solution-based approach if you want to do corporate banking,” he said.

One of the sectors which banks could look to ramp up is the MSME portfolio as there is more availability of information, date and GST has changed the entire landscape of the sector, Mundra said. “But here again the gradual movement would have to be from product to solution. In the retail sector, banks should leverage on the co-origination model,” he added.

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