Strengthen systems to monitor availability of cash, RBI to banks, White Label ATM operators

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The Reserve Bank of India has asked banks and White Label ATM Operators (WLAOs) to strengthen their systems to monitor availability of cash in ATMs and ensure timely replenishment to avoid cash-outs, failing which monetary penalty will be imposed on them.

‘Scheme of penalty’

In this regard, RBI has come out with a “Scheme of Penalty for non-replenishment of ATMs”, which will be effective from October 1, 2021. Cash-out (when the customer is not able to withdraw cash due to non-availability of cash in a particular ATM) at any ATM of more than ten hours in a month will attract a flat penalty of ₹10,000 per ATM.

In case of White Label ATMs (WLAs), the penalty would be charged to the bank which is meeting the cash requirement of that particular WLA. The bank may, at its discretion, recover the penalty from the WLA operator.

The scheme has been formulated following a review of downtime of ATMs due to cash-outs. RBI said it was observed that ATM operations affected by cash-outs lead to non-availability of cash and cause avoidable inconvenience to the members of the public. RBI said, Banks have to submit system generated statement on downtime of ATMs due to non-replenishment of cash to the Issue Department of RBI under whose jurisdiction these ATMs are located.

In the case of WLAOs, the banks which are meeting their cash requirement will furnish a separate statement on behalf of WLAOs on cash-out of such ATMs due to non-replenishment of cash.

As the intention of the Scheme is to ensure replenishment of ATMs in time, RBI said appeals would be considered only in cases of genuine reasons beyond the control of bank/ WLAOs such as, imposition of lockdown by the State/ Administrative authorities, strike, etc.

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Sanjiv Chadha, Bank of Baroda, BFSI News, ET BFSI

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The CASA ratio moved up from 39% to nearly 40% over last 12 months. That is one abiding benefit for the bank, not only in terms of margins for this quarter but also going ahead, said Sanjiv Chadha, MD & CEO, Bank of Baroda. Edited excerpts:

Congratulations on a healthy quarter in a tough environment. What has led BoB back to profits with low slippages in the first quarter, as well as lower credit cost on a sequential basis?
There are two major aspects which I think have had CASA improve things. One is on the structural side where we have had very tight discipline both in terms of managing liability franchise and also on the asset side. So, on the liability side, when you have abundant liquidity, it is very impossible that you allow deposit growth to run too far ahead of loan growth which creates pressure on margins. We have tried to be disciplined, make sure that our deposits grow in line with our loan growth.

Because we were choosy there, we have been able to make sure that most of the growth has come from CASA deposits. So, the CASA ratio moved up within a year from 39% to nearly 40% over last 12 months. That is one abiding benefit for the bank, not only in terms of margins for this quarter but also going ahead. Similarly on the asset side, there is a lot of liquidity sloshing around, pressure on margins. We are trying to be disciplined there also.

While both slippages as well as credit cost has been lower sequentially, what is the kind of slippages as well as credit cost that you expect? Where do you see gross net NPAs settle at for the financial year close?
We had guided even before the second wave that we would expect slippages to be below 2% and credit cost to be between 1.5% to 2% and bearing towards the lower end of that scale. We believe that despite the second wave we should be able to deliver on the guidance.

Your overall exposure to NCLT accounts is a little over Rs 48,000 crore and the PCR is 94%. To what extent of this amount do you see resolution? What are the overall recoveries and upgrades you expect for the whole bank and from these NCLT accounts as well?
The NCLT accounts tend to be the very highly provided; upwards of 90%. In terms of you might say anticipating in which quarter would it happen is always very difficult and so we do look forward to the resolutions of NCLT accounts. We are making sure that in terms of our recovery efforts and in terms of our recovery budgeting, we are looking beyond the NCLT accounts also. It is very tough to say what will come in which quarter, but I would believe that there are some accounts which probably will happen within this year and they will contribute significantly to the recoveries.

What is your exposure funded and non-funded to Vodafone Idea, how much you have provided for and what is the provision you expected to make?
Our exposure is relatively small, so it is not something which could significantly impact the improvement in the corporate credit cycle we have knocked off.

Let us talk about return ratios and profits from a two-year perspective. What is the improvement that you can expect on those two fronts and how do you see yourself competing with the modern day players that are coming in and making waves in the space?
The question might have two segments, one in the terms of the improvement in the profitability. I think that is something which is likely to be sustained over the next two years simply because we have built strengths in terms of the business both on the asset and liability side. On the liability side in terms of a CASA ratio, which now pretty much compares with the best in the business. Or on the asset side in terms of retail growth, which again have been better than market. So, we are very positive in terms of the structural story.

As we discussed, the improvement in the corporate credit cycle is likely to sustain over the next two years despite the second wave. We have seen even in this quarter the impact on corporate has been very marginal, therefore we can be fairly confident that the improvement that we have seen should continue going ahead.

The structural improvements in the balance of the bank, the earning power that has accrued to the bank from new businesses, and also the cyclical story should again help us have sustainable improvement and get back to return ratios which are very respectable. Coming back to the second part, in terms of the challenge of fintechs, I think it is an opportunity for banks and it is a great opportunity for us to collaborate with fintechs to create new businesses. Even as we speak, we have a very significant digital initiative which is being rolled out where we are collaborating with a large number of fintechs.

We expect that a large part, particularly on the retail side, should be digitised over the next 12 to 18 months and all of this will happen in collaboration with fintechs who would be our partners. I do not see any competition with fintechs as a zero-sum gain which is at the cost of banks, I think it is a great opportunity for the banks to in fact become much more efficient.



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Banking tech firm Zeta eyes $300 m in revenue by 2025

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With 25 fintechs and 10 banks onboarded, banking SaaS unicorn Zeta is targeting a revenue of $250-$300 million by 2025 followed by an IPO in 2026, co-founder and CEO Bhavin Turakhia told BusinessLine.

Currently present in Vietnam, the Philippines, Brazil, India, Italy, Spain, UK and the US, Zeta plans to hire and appoint presidents for Europe, UK, Latin America and APAC regions this year. The start-up is expanding its sales and marketing team in North America adding 30-35 people and another 40-50 people across regions this year.

Also read: Zeta joins Unicorn club with latest fund raise of $250 m

“Our revenue run rate was around $10 million in 2019. We are looking to grow by 2X in revenue year-on-year. Based on contracts we signed today, will account to $250-300 million revenue in 2025. We are estimating to hit operational profitability in early 2023. And go for an IPO in 2026,” Turakhia said over a Zoom meeting.

‘Full-stack solution’

Zeta differentiates itself to traditional legacy IT companies selling banking software by creating a full-stack solution, Turakhia added.

Zeta’s offerings in the banking space include services like credit card processing, debit card processing, prepaid accounts, loans, core banking solutions, front-end mobile apps, value added services. It has HDFC Bank, Kotak Mahindra Bank, Yes Bank, Axis Bank, and IndusInd Bank as clients in India and has network deals with Visa and Mastercard.

Sudden growth

Founded in 2015, it wasn’t until the pandemic hit in 2020 that the company saw a sudden jump in its client onboarding and a 78 per cent increase in its team size from 450 to 750 at present.

Out of the 25 fintechs and 10 banks it is servicing currently, six banks and 21 fintechs were added in 2020 alone. They added four new regions too.

“The pandemic had accelerated the process of sales as we didn’t have to meet every client in person and meetings would happen over Zoom Calls.It accelerated process of catching up and closing deals faster,” Turakhia said.

Also read: Zeta aims to partner with more banks through the API platform

It is not often that the rather self-sufficient serial entrepreneur Turakhia and his brother Divyank reach out to the market to raise funding. They managed to turn heads after raising $250 million from SoftBank Vision Fund 2 at a valuation of $1.45 billion, a massive surge from a $300 million valuation Zeta earned in 2019 post its first external funding round from Sodexo BRS.

The founders still hold a 70 per cent stake in the start-up.

“We started looking for funding in November last year. By April, we had settled with SoftBank. We were building Zeta as a global scale banking technology company. Getting SoftBank onboard made a lot of sense from a strategy, capital and accelerated growth stand point. We can use their network to make meaningful connections. Also, we signed some really large contracts. Banking landscape is seeing disruption right now and we are at the forefront with a full stack modern banking platform that exist in the market. This caused significant jump in valuation in a short time,” Turakhia added.

Next up, in another two quarters, Zeta will be launching a new credit card offering and a buy-now, pay-later product starting from North America.

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Central Bank of India enters into strategic co-lending partnership with Dhanvarsha Finvest

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Central Bank of India (CBoI) has entered into a strategic co-lending partnership with Dhanvarsha Finvest Ltd (DFL) to offer loans against gold ornaments under priority sector to Micro, Small and Medium Enterprise (MSME) borrowers at competitive rates.

Under this partnership, DFL will originate and process loans against gold ornaments as per jointly formulated credit parameters and eligibility criteria and CBoI will take into its book 80 per cent of the gold loans under mutually agreed terms, as per the public sector bank’s stock exchange filing.

DFL will service the loan account throughout the life cycle of the loan.

The participation by both the entities in this co-lending arrangement will result in greater expansion of portfolio by CBoI and DFL, the Bank said.

Dhanvarsha Finvest is a BSE-listed non-banking finance company providing credit to the MSME sector. It has branches in Maharashtra, Delhi NCR and Madhya Pradesh.

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These transactions on HDFC Bank Net Banking, mobile app won’t be available during this time, BFSI News, ET BFSI

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In an email sent to its customers, HDFC Bank has said that as part of “our ongoing effort to provide you with a seamless, best-in-class digital banking experience, we are undergoing scheduled maintenance.”

According to the email, between August 7, 6 pm and August 8, 10 pm customers will not be able to view/download credit card statements on the Net banking and mobile banking app platforms. On August 11, between 12.30 am and 6.30 am. debit and credit card related services will not be available. HDFC Bank sent this mail to its customers on August 6, 2021 .

Added to this, according to the HDFC Bank website, all accounts, deposits, fund transfers, payment related services and online shopping services from 2.30 am to 5.30 am on August 8 will not be available on the Net banking and mobile banking app platforms. Further, the net banking and mobile banking app platforms will not be available from 4.30 am to 5.15 am on August 8. “Debit card related transactions will not be available on NetBanking and MobileBanking App on 7th Aug’21 from 12:30 AM to 04:30 AM,” stated the HDFC Bank website.



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These transactions on HDFC Bank Net Banking, mobile app won’t be available during this time, BFSI News, ET BFSI

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In an email sent to its customers, HDFC Bank has said that as part of “our ongoing effort to provide you with a seamless, best-in-class digital banking experience, we are undergoing scheduled maintenance.”

According to the email, between August 7, 6 pm and August 8, 10 pm customers will not be able to view/download credit card statements on the Net banking and mobile banking app platforms. On August 11, between 12.30 am and 6.30 am. debit and credit card related services will not be available. HDFC Bank sent this mail to its customers on August 6, 2021 .

Added to this, according to the HDFC Bank website, all accounts, deposits, fund transfers, payment related services and online shopping services from 2.30 am to 5.30 am on August 8 will not be available on the Net banking and mobile banking app platforms. Further, the net banking and mobile banking app platforms will not be available from 4.30 am to 5.15 am on August 8. “Debit card related transactions will not be available on NetBanking and MobileBanking App on 7th Aug’21 from 12:30 AM to 04:30 AM,” stated the HDFC Bank website.



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Indian Overseas Bank profit doubles to Rs 327 cr in Q1, BFSI News, ET BFSI

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New Delhi: State-owned Indian Overseas Bank on Tuesday reported over two-fold jump in its net profit to Rs 327 crore for the quarter ending June as provisions for bad loans declined. The bank had posted a net profit of Rs 121 crore in the year-ago quarter.

Total income during Q1FY22, however, was down at Rs 5,155 crore as against Rs 5,234 crore in Q1FY21, Indian Overseas Bank said in a regulatory filing.

The interest income was down by 5.6 per cent at Rs 4,063 crore during the quarter. The non-interest income rose by 17.2 per cent at Rs 1,092 crore due to increase in other income, the bank said.

The Chennai-headquartered lender said it reduced non-performing assets (NAPs) worth Rs 1,616 crore during the quarter, as against Rs 1,969 crore in June 2020 quarter.

Bank’s gross NPAs (bad loans) fell to 11.48 per cent of the gross advances as of June 30, 2021, against 13.90 per cent in the year-ago period.

In terms of value, the gross NPAs were worth Rs 15,952 crore, down from Rs 18,291 crore. Net NPAs fell to 3.15 per cent (Rs 3,998 crore) from 5.10 per cent (Rs 6,081 crore).

Provisions for bad loans and contingencies for the quarter fell to Rs 868 crore from Rs 969.52 crore a year ago.

“The bank plans to come out of prompt corrective action (PCA) by focussing on recovery, low-cost deposits and less capital consuming advances,” it said.

The provision coverage ratio recorded at 91.56 per cent, it added.

Shares of the bank traded 2.7 per cent down at Rs 23.40 apiece on BSE. PTI KPM MR MR



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Bank of India Q1 net profit falls 15 pc to Rs 720 cr, BFSI News, ET BFSI

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New Delhi: Bank of India on Tuesday reported a 14.7 per cent decline in net profit at Rs 720 crore for the June quarter. The bank had posted a net profit of Rs 843.60 crore in the year-ago period. However, the net profit was up sequentially from Rs 250.19 crore recorded in the three months ended March 2021.

In the first quarter of the current fiscal, the lender’s total income was down at Rs 11,698.13 crore. In the year-ago period, it stood at 11,941.52 crore, according to a regulatory filing.

The bank’s gross Non-Performing Assets (NPAs) fell marginally to 13.51 per cent of the gross advances at the end of June this year from 13.91 per cent in the same period a year ago.

Net NPAs or bad loans were down at 3.35 per cent in the latest June quarter compared to 3.58 per cent in the year-ago period. Provisions for bad loans and contingencies for the quarter under review were raised to Rs 1,709.12 crore. The same was at Rs 1,512.07 crore in the same period a year ago.

On a consolidated basis, the bank’s net profit was at Rs 735.37 crore in the 2021 June quarter. It was down by 13 per cent from Rs 845.78 crore in the year-ago period.

Shares of the bank was marginally up at Rs 74.60 apiece in afternoon trade on BSE.



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India’s financial sector banks on IDRBT for security, BFSI News, ET BFSI

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With emerging technologies changing the way we bank, cyber security has emerged as a key area of concern. Prof D Janakiram, director of Hyderabad-based Institute for Development and Research in Banking Technology (IDRBT) this year, speaks to Swati Rathor about the threats facing our banking systems and the work IDRBT is doing to beef up their security.

How can banks strengthen security infrastructure?

Banks have to be ahead of the hacker so, we are trying to create a change in the mindset of people managing these entities. For instance, many banks are innovating on AI/ML products by getting data from social media, where it is easy to manipulate data that leads to models being fed with wrong data. Hence, the whole system can be compromised. So, data integrity as well as security becomes a very critical part of the AI/ML system and that is an active research we are pursuing. The second thing we are trying to look at is how to reduce the impact of cyberattacks. For instance, if the digital transactions are on mobile platforms, one can use geo-fencing to reduce the chances of such attacks. Apart from this, cyber drills that we conduct regularly help banks spot vulnerabilities in their systems. We also have a threat intelligence platform that gathers information across banks and multiple sources and shares it with banks.

Which technologies will impact the financial inclusion mandate in future?

Technologies like 5G are likely to provide many opportunities as they will boost the number of internet users. When you add somebody to the financial system, that person would expect more facilities such as access to credit. Now, if you want to make credit accessible, one of the key things is the profile of the person, which means we collect data. Here the usage of the AI/ML models to be able to provide both, risk models as well as prediction models, will become necessary.

What new research areas is IDRBT focusing on?

We are focusing on next-generation digital financial infrastructure. The pandemic has made it imperative that we should have a next-generation video KYC platform. Currently there are many pain points for customers as every bank and financial services entity is trying to do its own video KYC. So, we are looking at a new platform, where, if the customer does a video KYC once, it will be available for other entities to verify. We would like to make this platform a part of the India Stack so that there is a quality enhancement in terms of the digital identity platforms.

But what about new age skills in the banking sector?

IDRBT is focusing on creating a cyber security skilled workforce because it is an extremely critical need. Besides, in the financial sector, skills pertaining to AI/ML and Cloud are also very important and we are working on that along with skilling on the 5G front.



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UPI sets new record in July

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Unified Payments Interface continued to gain in popularity in July and crossed the 300 crore mark in terms of volume and Rs 6 lakh crore in transaction value.

Data released by the National Payments Corporation of India revealed that UPI processed 324 crore transactions worth Rs 6.06 lakh crore in July. This reflected the opening up of the economy and was a sharp jump since June when it had processed 280 crore transactions worth Rs 5.47 lakh crore.

On a daily basis, UPI has been processing 9 to 10 crore transactions recently. As per NPCI’s transaction count for July 29, UPI processed 10.44 crore transactions worth Rs 19,154 crore.

Launched in 2016, UPI processed 100 crore transactions for the first time in October 2019. While the lockdowns due to the Covid-19 pandemic had impacted digital payments and transactions but UPI has been gaining popularity due to its wide acceptance, ease of use as well as norms of social distancing.

NPCI data revealed that other modes of digital payments also continued to gain traction.

Immediate Payments Service (IMPS) clocked 34.97 crore transactions amounting to Rs 3.09 lakh crore in July. This was the first time that IMPS has also breached the Rs 3 lakh crore mark. It had processed 30.37 crore transactions worth Rs 2.84 lakh crore in June.

Aadhar Enabled Payment System (AePS) transactions also rose to 8.88 crore in volume terms and Rs 23,447.11 crore in value in July. It had processed 8.75 crore transactions amounting to Rs 24,667.08 crore in June.

As many as 19.23 crore transactions worth Rs 2,976.39 crore were processed on NETC FASTag in July as compared to 15.78 crore transactions totaling Rs 2,576.28 crore in June.

Reflecting the rapid adoption and deepening of digital payments across the country in recent years, the Reserve Bank of India- Digital Payments Index for March 2021 rose to 270.59 as against 207.84 for March 2020.

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