Tokenised card transactions: RBI extends scope of devices

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The Reserve Bank of India has extended the scope of permitted devices for undertaking tokenised card transactions to include consumer devices such as laptops, desktops, wearables (wrist watches, bands, etc.), and Internet of Things (IoT) devices.

This is in view of uptake in the volume of such transactions during the recent months.

The RBI, in a circular to authorised card networks, said this initiative is expected to make card transactions more safe, secure, and convenient for the users.

Hitherto, the tokenised card transaction facility was available only for mobile phones and tablets of interested cardholders.

Tokenisation means the replacement of actual card details with a unique alternate code called the “token”, which will be unique for a combination of card, token requestor and device.

Authorised networks

In January 2019, the central bank had permitted authorised card payment networks to offer card tokenisation services to any token requestor (that is third-party app provider), subject to the conditions.

There are five authorised card payment networks — American Express Banking Corp, Diners Club International Ltd, MasterCard Asia/ Pacific Pte Ltd, National Payments Corporation of India and Visa Worldwide Pte Ltd — operating in India.

In the January 2019 circular, the RBI said its permission to card networks for tokenisation in card transactions extends to all use cases/channels [for example: near field communication/ magnetic secure transmission-based contactless transactions, in-app payments, QR code-based payments, etc.] or token storage mechanisms (cloud, secure element, trusted execution environment, etc.).

All extant instructions of RBI on safety and security of card transactions, including the mandate for Additional Factor of Authentication (AFA)/PIN entry, are applicable for tokenised card transactions also.

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RBI dashes hopes of big corporates eyeing retail payments space, BFSI News, ET BFSI

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The Reserve Bank of India has put on hold its plan to create National Umbrella Entities (NUE) and end dominance of the National Payments Council of Indias (NPCI) in the retail payments space due to data safety concerns, according to a report.

The recent data security breaches at fintech firms and a ban on foreign card firms has made the central bank rethink the NUE plan, according to the report.

In the race

Lured by the digital payments potential unleashed by the pandemic, six consortiums, including those led by Tata Group and Reliance Industries, had submitted applications to the central bank to set up a national payments infrastructure rivalling NPCI platform.

The other consortiums are led by Paytm, India Post and Fintech startup iserveU.

The bank consortium is led by Axis Bank and ICICI Bank, with 20% each and co-promoting an entity called MoPay. This consortium also has BillDesk, Pine Labs, Amazon and Visa with a 15% stake each.

A consortium led by Reliance Industries and Inbeam Avenue has also submitted its proposal for the entity in which Facebook and Google are set to hold minority stakes.

Tata Group has also applied for the NUE licence through its subsidiary Ferbine Payments. It will own 40% in the entity while Airtel Digital, Mastercard and Nabard will hold 10% each. Flipkart, through its subsidiary

FlipPay, and Naspers-backed PayU will own about 5% each in the Tata entity.

A Paytm led consortium has set up another prospective NUE called Foster Payments. Paytm entities are set to co-promote with Electronic Payment and Services (EPS) and will together pick up 50%. Ola Financial and Policybazaar along with IndusInd Bank may each pick less than 10% non-controlling stake in the NUE.

Non-bank lender Centrum Finance, Suryoday Small Finance Bank, data analytic platform Think360.ai and fintech Zeta are the remaining consortium players that will have partial stakes in the NUE.

Another consortium led by technology provider FSS, payment gateway RazorPay and India Post payments bank have also applied for the licence. The sixth consortium is led by start-up iserveU technology. ET couldn’t determine consortium partners of this NUE aspirant.

NUE licence

An NUE licence can help the entity gain greater autonomy in processing digital payments in India. That will help establish a firm presence in the financial services ecosystem through value-added lending and insurance services.

The RBI had last August issued guidelines for corporates to create for-profit NUEs with an aim to foster competition and “de-risk” India’s burgeoning digital payments ecosystem where much of the settlement burden has fallen on the non-profit NPCI over recent years.

What is NUE?

New Umbrella Entity (NUE) is the beginning of the Reserve Bank of India’s attempt to encourage private players to build digital space for retail payments. It will be a ‘for-profit’ digital platform and be allowed to charge fees for online transactions, unlike the existing system of NCPI. The new entity or entities will be able to earn interest from the float that customers maintain in their online shopping accounts. Currently, digital transactions are processed by the National Payments Corporation of India (NCPI), a non-profit, umbrella organisation backed by more than 50 retail banks. In operation since 2016, its Unified Payments Interface allows users to link their mobile phone numbers to their bank accounts. Reducing the concentration risk of digital transactions and expansion of the payments infrastructure are the key reasons for the initiative.



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FM to meet CEOs of public sector banks on Wednesday

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Finance Minister, Nirmala Sitharaman, will meet heads of public sector banks (PSB) on Wednesday to review the financial performance of the lenders and progress made by them in supporting the pandemic-hit economy, sources said.

The meeting with MD and CEOs of PSBs assumes significance given the importance of the banking sector in generating demand and boosting consumption.

Recently, the finance minister said the government is ready to do everything required to revive and support economic growth hit by the Covid-19 pandemic.

Agenda

The meeting is expected to take stock of the banking sector and its progress on the restructuring 2.0 scheme announced by the Reserve Bank of India (RBI), the sources said, adding that banks may be nudged to push loan growth in productive sectors.

The revamped ₹4.5 lakh crore Emergency Credit Line Guarantee Scheme (ECLGS) would also be reviewed during the meeting, likely to be held in Mumbai, the sources said.

Besides, the finance minister is expected to take stock of the bad loans or non-performing assets (NPAs) situation, and discuss various recovery measures by banks, they said.

Also see: Protect dealers from sudden MNC exits, FADA tells govt

As a result of the government’s strategy of recognition, resolution, recapitalisation and reforms, NPAs have shown a declining trend, from ₹7,39,541 crore on March 31, 2019 to ₹6,78,317 crore on March 31, 2020 and further to ₹6,16,616 crore as of March 31, 2021 (provisional data).

At the same time, comprehensive steps were taken to control and effect recovery in NPAs, which enabled PSBs to recover ₹5,01,479 crore over the last six financial years, the government informed the parliament recently.

Besides, Sitharaman is expected to declare the results of Ease 3.0 Index for 2020-21, they said, adding that PSBs would be rated on various indexes for the year.

Launched in January 2018, Enhanced Access and Service Excellence (Ease) is the common reform agenda for all public sector banks aimed at institutionalising clean and smart banking.

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RBI panel, BFSI News, ET BFSI

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Well governed large urban cooperative banks (UCBs) which meet parameters should be allowed to function along the lines of small finance banks (SFBs) and universal banks, a Reserve Bank of India (RBI)-appointed expert panel has suggested.

The four-tiered structure

A Reserve Bank-appointed committee has suggested a four-tier structure for UCBs depending upon the deposits and prescribed different capital adequacy and regulatory norms for them based on their sizes.

The RBI committee said that UCBs can be split into four categories — Tier-1 with deposits up to Rs 100 crore; Tier-2 with deposits between Rs 100-Rs 1,000 crore, Tier-3 with deposits between Rs 1,000 crore to Rs 10,000 and Tier-4 with deposits of over Rs 10,000 crore.

It suggested that the minimum Capital to Risk-Weighted Assets Ratio (CRAR) for them could vary from 9 per cent to 15 per cent and for Tier-4 UCBs the Basel III prescribed norms.

The panel said tier-3 urban cooperative banks with deposits of Rs 1,000 crore to Rs 10,000 crore must function like SFBs if they meet a capital adequacy ratio of 15%. The loan portfolio of tier-3 urban cooperative banks shall conform to the stipulations made for SFBs, it added.

Tier-4 UCBs with deposits of over Rs 10,000 crore should be allowed to function like universal banks if they meet the 9% capital adequacy ratio requirement, leverage ratio and has a fit and proper board and chief executive. Such UCBs can be given operational freedom for branch expansion and authorized dealer licence on a par with universal banks.

Smaller UCBs with deposits of up to ₹100 crore will be categorized as tier-1 UCBs and those with deposits of ₹100-1,000 crore will be categorized as tier-2 UCBs.

The RBI panel has also prescribed separate ceilings for home loans, loan against gold ornaments and unsecured loans for different categories of UCBs.

In February, the RBI had the constitution of the Expert Committee on Primary (Urban) Co-operative Banks under the chairmanship of N S Vishwanathan, former RBI Deputy Governor.

Mergers of UCBs

The committee emphasised that all-inclusive directions (AID) should be treated on a par with moratorium under Section 45 of the Banking Regulation Act.

If AID is imposed, a bank should not continue thereunder beyond the time permitted to keep a bank under moratorium — three months extendable by a maximum of another three months.

Currently about 50 UCBs are under AID, causing lot of hardship to depositors as deposit withdrawals are capped.

On consolidation of UCBs, the panel said that RBI should be largely neutral to voluntary consolidation except where it is suggested as a supervisory action.

“However, the RBI should not hesitate to use the route of mandatory merger to resolve UCBs that do not meet the prudential requirements after giving them an opportunity to come up with voluntary solutions,” it said.

The minimum capital stipulation provides an embedded size to a UCB.

The committee said that under the Banking Regulation (BR) Act, the RBI can prepare scheme of compulsory amalgamation or reconstruction of UCBs, like banking companies.

This may be resorted to when the required voluntary actions are not forthcoming or leading to desired results.

The panel further said Supervisory Action Framework (SAF) should follow a twin-indicator approach — it should consider only asset quality and capital measured through NNPA and CRAR — instead of triple indicators at present. The objective of the SAF should be to find a time-bound remedy to the financial stress of a bank.

If a UCB remains under more stringent stages of SAF for a prolonged period, it may have an adverse effect on its operations and may further erode its financial position, it said.

The RBI may also consider superseding the board if the bank fails to submit a merger/conversion proposal within the prescribed timeframe and take steps to avoid undue flight of deposits once the news becomes public. A Stage III UCB is one where its capital to risk-weighted assets ratio/CRAR is less than 4.5 per cent and/or net non-performing assets/NNPAs is greater than 12 per cent.

Housing loans

On housing loans, the panel said the maximum limit on housing loans may be prescribed as a percentage of Tier 1 capital, subject to RBI-prescribed monetary ceiling for Tier 1 UCBs (but higher than the present ceiling) and respective board of directors-approved ceiling for Tier 2 UCBs.

For Tier 2 UCBs, the risk weight on housing loans may be prescribed based on size of the loan and loan-to-value (LTV) ratio, in line with SCBs.

The panel has also made recommendations regarding loan against gold ornaments with bullet repayment option.

It also said that umbrella organisation (UO) is expected to play a crucial role in the strengthening of the sector.

For that, it must be a financially strong organisation with adequate capital and a viable business plan. The minimum capital for the UO should be Rs 300 crore with CRAR and regulatory framework akin to the largest segment of NBFCs, the panel said.

Alos, in the long run, the UO may take up the role of a Self-Regulatory Organisation (SRO) for smaller UCBs.

The report said there were two broad sources of constraints because of which the sector has underperformed.

The first set of factors are internal to the sector. Many UCBs are small and do not have either the capability – financial or human resources – and/or possibly inclination to provide technology enabled financial services.

The second set of constraints are external to the banks. These emanate from the rather restrictive regulatory environment under which they have had to operate.

There were suggestions that licensing of new UCBs should be immediately opened up. There are over 1,500 UCBs already. The committee has suggested that the existing UCBs may be allowed to expand their footprint.



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Bandhan Bank to invest in digital capabilities, BFSI News, ET BFSI

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Kolkata, Aug 23 (PTI) MFI-turned-bank Bandhan Bank will invest in improving digital capabilities as a part of Vision 2025, MD and CEO of the private lender Chandra Sekhar Ghosh said on Monday. Speaking at the sixth foundation day programme of the bank, Ghosh said the bank will also leverage machine learning and artificial intelligence.

“As a part of Vision 2025, Bandhan Bank will invest in digital capabilities. There is a need for digital transformation and improving the technology backbone,” he said.

With a present business size of Rs 1.50 lakh crore, Ghosh said the vision envisaged by the bank is having a well-diversified asset portfolio, optimum mix of secured and unsecured assets and geographically diversified.

Former chairman of State Bank of India and present head of Salesforce India, Arundhuti Bhattacharya, said there is a need for the bank to shift data on the cloud from its own premises and the regulatory system should encourage this migration. PTI dc NN NN



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HDFC Bank outlines aggressive play in credit cards to regain lost mkt share in a year, BFSI News, ET BFSI

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Mumbai, Aug 23 (PTI) HDFC Bank on Monday said it aims to regain the two per cent market share in the credit card market it ceded to rivals during a recent ban, within a year by aggressively tapping into its existing depositor base. The bank will also focus on forging new partnerships to sell more cards and will not deviate from its conservative approach on taking credit risks as it goes aggressive in the market, its group head for payments and consumer finance, digital banking and IT, Parag Rao, told reporters.

On August 17, RBI lifted the ban on HDFC Bank which had prevented it from issuing new credit cards from December 2020. However, the restrictions on launching new digital initiatives are yet to be lifted. Its smaller rivals, including ICICI Bank and SBI Card, have utilised the opportunity created by HDFC Bank’s absence to narrow the gap with the market leader in the last eight months.

Going forward, HDFC Bank has set specific milestones for itself, which will include ramping up monthly card issuances to the November 2020 level of 3 lakh in up to three months, and going up further two 5 lakh a month in another two quarters, Rao said.

In the next three-four quarters, HDFC Bank is targeting to regain all the lost market share, he added.

When asked about the restrictions on digital launches, Rao said the bank continues to engage with RBI on compliance with remedial objectives. It has closed the short term milestones, is in the final laps on the medium term ones and work is in progress on the long term ones, Rao said, adding that it is waiting to hear from RBI.

HDFC Bank’s outstanding credit cards has declined to 1.48 crore as of June 2021 from 1.53 crore in November 2020 as a result of the ban. The same for ICICI Bank increased to 1.10 crore from 97 lakh, and SBI Card had its number increase to 1.20 crore in June 2021 from 1.12 crore in November 2020.

Rao said while the bank lost market share by number of active cards, it has been able to retain its share by overall spending courtesy specific initiatives to prod customers.

He said overall spends on the credit card portfolio have increased 60 per cent in the April-June quarter as against the year-ago period while the Earnest Monthly Instalment (EMI) option on high value purchases has seen an 80 per cent increase, and the bank is 1.5 times ahead of competition on spends.

When asked about the credit quality, Rao declined to comment on the specifics on the portfolio but asserted that it will not be softening on its conservative stance on extending credit. The bank will make use of more digital and data analytics products while extending credit, he said.

The bank expects a bulk of the new cards to come from existing customers who have deposits with the bank, Rao said, adding that it has 6 crore customers at present.

Serving the existing customers helps from a quality perspective as the bank has a better understanding of the customers, he said, adding that it already has a significant amount of customers with pre-approved credit cards who have not been contacted in the last eight months.

Moreover, customer insights are also pointing to higher affinity to cards with lower credit limits, he said. The bank will start serving such segments as well.

Apart from its own customers, the bank will depend on partnerships and tie-ups with other players, including fintech players, payment companies and corporates to engage new clients. The partnership with Paytm announced earlier in the day is the first such initiative, he noted.

In a statement, the bank said it has 20 such initiatives planned over the next 6-9 months, which will also include co-branded offerings with companies in the pharma, travel, fast moving consumer goods, hospitality, telecom and fintech space.

As it engages more with partners, the ratio of new to bank customers in the incremental credit card customers will increase to 25 per cent of the overall from the present 20 per cent, Rao said.

“The last few months have been spent in readying ourselves for the future. When the restrictions from the regulator were in place, we utilised the time to chalk out a new strategy. With our new offerings as well as our existing suite of cards, we are confident of meeting the needs of our customers and ‘come back with a bang’,” he said.

The bank scrip closed 0.60 per cent higher at Rs 1,523.50 a piece on the BSE on Monday as against gains of 0.41 per cent on the benchmark.



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Indonesia revamps banking rules to spur digital transformations, BFSI News, ET BFSI

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JAKARTA, – Indonesia has revised banking regulations to push lenders to speed their digital transformations, the financial regulator said on Friday, as digital banking booms in Southeast Asia’s largest economy.

The regulations unveiled on Thursday will take effect at the end of October and set out requirements for digital banks, ranging from data protection for customers to employing executives versed in technology.

However, there were no additional rules for digital banks to follow as compared with regular banks, a step the regulator said was intended to speed up digital adoption.

“The pandemic has made digital transformation in the banking sector into an inevitability,” Heru Kristiyana, the top banking supervisor of Indonesia’s Financial Services Authority (OJK), said in a statement.

“The OJK does not dichotomise banks with existing digital services, incumbent banks that have transformed into digital banks, and new, full digital banks. After all, a bank is a bank.”

In a document accompanying the new rules that provided answers to frequently asked questions, the regulator commented on acquisitions of existing banks by tech firms in order to transform them into digital banks.

Such acquisitions will support the regulator’s efforts to drive consolidation in the banking industry, it added.

Investors can also set up a new digital bank from scratch as long as they meet the rules, it said, including a new minimum capital requirement of 10 trillion rupiah ($692.76 million), or more than three times the old figure.

Competition is heating up among Indonesia’s digital banks as stay-at-home orders against the coronavirus pandemic drive more customers to the internet.

Transaction value using banks’ digital channels jumped 53% to 3,411 trillion rupiah ($236 billion) in the year to July, central bank data shows.

The biggest lenders, Bank Central Asia and Bank Rakyat Indonesia, are gearing up to launch digital arms this year, while tech firm Gojek’s Bank Jago and Singapore-based Sea Group‘s SeaBank Indonesia have already launched. ($1=14,435.0000 rupiah) (Reporting by Gayatri Suroyo; Additional reporting by Fanny Potkin; Editing by Clarence Fernandez)



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Bank of Maharashtra waives loan processing fees under special offer, BFSI News, ET BFSI

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State-owned Bank of Maharashtra (BoM) has announced a slew of offers, including concessional interest rates and a 100 per cent waiver on processing fees on retail loans. The bank under ‘Retail Bonanza-Monsoon Dhamaka’ waived the processing fee for its gold, housing and car loan and the offer is valid till September 30, 2021, BoM said in a statement on Friday.

The bank offers housing and car loans with interest rates starting from 6.90 per cent and 7.30 per cent, respectively.

The retail products are backed by several lucrative features like two free EMIs on regular repayment in the home loan; loan facility up to 90 per cent in the car and housing loans; and no pre-payment/pre-closure/part payment charges etc., it said.

Commenting on the special offer, BoM executive director Hemant Tamta said, “We intend to gift our customers an attractive proposition for availing gold, housing and car loans, who will be benefited from lower rates and waiver of processing fee offer”.

The Pune-based lender has also revamped its gold loan scheme, offering loans up to Rs 20 lakh at a 7.10 per cent interest rate, with zero processing fee up to Rs 1 lakh.

The bank has ‘Gold Loan Point‘, a dedicated counter in its select branches to facilitate gold loans within 15 minutes, it said.

Last month, the country’s largest lender State Bank of India (SBI) had announced waiving processing fees on home loans till August-end.



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Neobanks are crucial for SME, MSE and retail customers., BFSI News, ET BFSI

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Today Neo-banks are disrupting the banking system with their customer-centric digital offerings across retail and Small-to-Medium Enterprise (SME) banking, remittances, money transfers, utility payments and personal finance. They focus on applying design thinking approach to a particular banking area and tailor their products, services and processes in a manner that makes banking simpler and convenient. This has provided a differentiated experience to the end user, resulting in higher client adoption rates.

Globally, top neo-banks have captured the attention of investors, which is reflected in their high valuations. Neo-banks are able to attract funding due to their disruptive capabilities and innovative approach to the way financial services are offered. For example:

  • A U.K.-based neo-bank is now the most valuable fintech firm at ~USD30 billion as of 2021 as it raised USD750+ million for product development and expansion.
  • A U.S.-based startup that delivers mobile banking services (like savings account and VISA debit cards) was valued at USD14+ billion in 2020.
  • An e-commerce giant, a multinational technology company and a multinational financial services corporation are separately eyeing a stake in a neo-bank, which is looking to raise ~USD100+ million. If it does manage to raise the amount, its valuation is likely to jump three times to around USD600+ million.

The global neo-banking market size is expected to reach USD333.4 billion by 2026, a market growth of 47.1 per cent CAGR over the next five years.Countries like the U.S. and Australia have licensed neo-banks, whereas in India, these are not licensed banks. Neo-banks collaborate with commercial banks to provide better adoptable solutions across business segments with the use of technology like open banking APIs, artificial intelligence, machine learning and data science. This dual combination creates value as the neo-bank handles technology and innovation while the licensed bank handles trust, franchise, risk, underwriting and collections. Low-cost operations of neo-banks result in better offerings and promotes business. However, the key value addition that neo-banks provide is a seamless and integrated customer experience while managing their financing and business banking needs. This is done through providing an integrated platform for automated transaction banking, payments, tax compliance, accounting services, investment needs, etc.

Case Study -1 – Building Current Account Balance with SME Focus

A Neo-bank offers a business banking platform over current accounts that helps SMEs automate and run their finances effectively. This platform seeks to integrate banking into an SME’s business workflow through APIs, instant receipts and payments gateway, real time cashflow monitoring, automated accounting and bookkeeping, payroll management, and vendor management. The platform is estimated to process USD10-15 billions in transactions annually with its multiple bank tie-up.

Case Study -2 – Enhance retail customer experience of traditional bank

While attempting to provide better customer experience, traditional banks face challenges of seamlessly integrating different platforms that run processing, card controls, authentication, rewards, etc. A Neo- bank helps such banks by providing a single integrated, modular, cloud-native, mobile first, banking platform that enables financial institutions to provide next-gen banking experiences to customers, thereby increasing customer engagement, retention and revenue. The customer gets a high degree of personalisation through value-added features like faster account opening, simplified money tracking, smart reporting, low cost international payments and money transfers, better interest rates on loans and deposits, globally accessible debit cards, etc. These measures result in higher adoption rates.

In India, banks and neo-banks have struck a collaborative partnership. While banks remain the money custodian, neo-banks are emerging as the crucial data and technology via medium for empowering the customer. However, this can also be seen as a roadblock for the neo-banks as they might never be allowed to operate independently, and the rising number of emerging fintech companies are making the environment highly competitive. Although neo-banks are scaling up their presence, there is a lack of regulations as the 100 per cent digital bank model has not been permitted in India yet.

In summary, as the regulatory landscape evolves, neo-banks can play an important role to address SME, Midsize Enterprise (MSE) and retail individual customer requirements beyond traditional banking in a seamless and integrated environment.

Written By- Sanjay Doshi (Partner and Head – Financial Services Advisory, KPMG in India) and
Amit Wagh ( Partner and Leader – Financial Services Business Consulting, KPMG in India)

DISCLAIMER: The views expressed are solely of the author and ETBFSI.com does not necessarily subscribe to it. ETBFSI.com shall not be responsible for any damage caused to any person/organisation directly or indirectly.



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NPCI global arm ties up with Mashreq Bank for UPI payments in UAE, BFSI News, ET BFSI

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NPCI‘s global arm NPCI International Payments Ltd (NIPL) has partnered with UAE-based Mashreq Bank to provide its mobile-based real-time payment system UPI in the gulf nation. This strategic partnership will be a significant game-changer in the digital payment ecosystem in the UAE, a release said on Friday.

With this tie-up, more than 2 million (20 lakh) Indians travelling to the UAE are expected to benefit from Unified Payments Interface (UPI) enabled mobile applications to pay for their purchases in a shop or merchant establishment across the country.

Developed by National Payments Corporation of India, UPI facilitates inter-bank transactions.

Mashreq said the tie-up is very timely with growing appetite for mobile-based payments and the bank has witnessed 20 per cent month-on-month growth in pick-up rate.

The implementation of UPI also opens a whole new world of opportunities for enterprises in the UAE and allows them to compete with much larger retailers, it said.

The partnership with Mashreq Bank will enable consumers from India to transact seamlessly using NPCI’s world-renowned UPI platform and deliver a seamless user experience, said Ritesh Shukla, Chief Executive Officer, NIPL.

UPI is one of the most successful real-time payments technology globally that offers secure and simple person to person (P2P) and person to merchant (P2M) transactions.

In 2020, UPI allowed transactions worth USD 457 billion, which is equivalent to approximately 15 per cent of India’s GDP.



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