In the e-mail, various queries related to the clauses/requirements as per Tender document were raised by the representatives of the participating firms. Details of such queries raised by the representatives and the clarifications thereto are tabulated as follows:
Clarifications to the queries raised by the representatives of the participating firms:
| Sl. No |
Clause in NIT |
Query Raised |
Clarification |
| 1 |
Pg No 18, Point 9 of Section 2
Pg No. 39, Point 6 of Annexure VII (Compliance Matrix)
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a) Are you looking for Back to Back Support from OEM or Vendor Support. OEM Authorization letter is issued by OEM only for vendors who go for B2B support. Please Confirm.
b) Please do clarify whether OEM authorization letter is required pertaining to this particular Tender and are you looking for any backline or B2B support from OEM. Vendor will approach to OEM for authorization letter, if Customer is looking B2B support for Hardware equipment’s.
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The vendor should have OEM (Original Equipment Manufacturer) certification or Authorization or Service provider certificate, to ensure priority support from OEM level to the vendor to minimize the down time. |
| 2 |
Pg No. 27, Point 5 of Section 4 |
a) Request you to confirm whether bidders having Udyog Aadhaar Memorandum under MSME are exempted from paying EMD and Tender Fee.
b) With reference to the corrigendum dated 22.2.21, We request you to consider the MSME certificate in place of EMD .During this pandemic the government of India recommends for waiver of EMD for the MSME vendors.
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MSEs are exempted from submission of EMD only in cases where the estimated cost of procurement (Goods, Services or Work Contracts) is upto Rs. 10 Lakh (including all taxes, duties etc.). In the extant case, the estimated cost of the tender is more than Rs. 10 lakh and therefore submission of EMD is compulsory.
Please refer to the Corrigendum posted on our Bank’s Website and MSTC Portal on Feb 23, 2021.
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| 3 |
Pg No 41 & 42, Annexure VIII |
Request you to provide the details like Start Date and End Date of the Equipments coming out of Warranty. |
The details (indicative) are provided in the Annex to this document. |
| 4 |
Pg No. 51, Annex X |
Please do clarify whether the monthly wages i.e. Rs. 21,790/- (for Highly skilled) & Rs. 20,202/- (for skilled) is basic pay or CTC per month. If it’s Basic Pay then ESI will be not applicable in the below provided calculation. |
Please refer to the T&Cs of Part – II: Financial Bid. The calculation of minimum wages is indicative and is as per extant Central Minimum Wages notification for Area ‘A’ issued by the Ministry of Labour and Employment (Office of the Chief Labour Commissioner (C), Government of India, vide its order File No. 1/20(3)/2020-LS-II dated October 12, 2020).
The quoted rate shall also include the amounts payable towards ESI, EPF, Bonus or any other compensation under various labour laws, as applicable. If any wage component is not applicable for the REs to be posted to the Bank, then the tenderer must submit documentary proof in this regard.
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| 5 |
Pg No. 4, Point (f), SOT |
In RFP, Estimated Cost of tender mention is Rs. 19,00,000/- for 1 year. If we calculate the Resident Engineer cost + Hardware equipment’s (1000+ Hardware assets) it will be double the cost of estimated value. |
The cost estimated is Rs.19,00,000/- for the period from April 1, 2021 to March 31, 2022 on the basis of prevailing market rates. |
| 6 |
Pg No 36, Annexure IV |
Our Customers has limitation and restrictions to provide the “CLIENT’s CERTIFICATE REGARDING PERFORMANCE OF VENDOR “in the prescribed format in tender document due to their internal policies. We request you to consider the “Customer satisfaction letter or performance letter” which customer issued on their letter head. |
Client Certificate, containing all details specified in the format in Annexure IV, of the tender, is required to be submitted. The format has been prescribed to keep uniformity and avoid any ambiguity in the Client Certificate.
For works carried out for Private companies, Copy of TDS has to be submitted for proving the credentials/contract amount.
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| 7 |
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Kindly confirm the Transaction fee amount for this tender, Kindly clarify whether Transaction fee is a tender document fee. |
The transaction fee is being charged by MSTC taking into consideration the Estimated Cost of the Tender floated. Hence, all the participating firms are requested to contact concerned persons of MSTC Portal as mentioned in Page 7 of the Tender Document.
There is no Tender document fee.
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| 8 |
Pg No. 18, Point 4 of Section II |
Minimum Annual turnover of amount equivalent to INR 20 lakhs with net profit in each of the last three years (i.e. 2017-18, 2018-19 and 2019-20) supported by audited or certified statement of accounts for 2017-18 & 2018-19 and 2019-20. (Profitability to be considered for at least 2 years out past 3 years or last 2 years) |
All Terms & Conditions mentioned in the tender document required to be followed by all the participating firms without any condition. |
| 9 |
Pg No 28, Point No. 6 (Annexure VI) of Section IV |
Solvency- Form of Bankers’ Certificate / Solvency Certificate from a Scheduled Bank. (Request you to kindly consider the Positive net worth for last 3 years) |
All Terms & Conditions mentioned in the tender document required to be followed by all the participating firms without any condition. |
| 10 |
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Penalty : To be capped to maximum of 5% of contract value. |
All Terms & Conditions mentioned in the tender document required to be followed by all the participating firms without any condition. |
| 11 |
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Limitations of liability: To be capped to 10% of contact value. |
Since the amount of damage that may be caused to the Bank resulting from or arising out of or in any way connected with or incidental to the operations caused due to the violation of contract document is not foreseeable, it is not possible to cap the damage cost to maximum 10% of Total Contract Value.
Hence, the clause will remain unchanged/ in force and the vendor shall be responsible / liable for violation of any statute, law, rule etc. as applicable to the type of AMC under reference. The vendor shall ensure compliance to all applicable statutes, laws, rules etc. as amended from time to time and keep RBI indemnified against all violation and losses which may arise out of or in any way connected with or incidental to the operations caused due to the violation of contract document.
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