HDFC Bank signals IT issues may not be fixed by March, BFSI News, ET BFSI

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MUMBAI: HDFC Bank has indicated in its conference call with analysts that the lender might not complete fixing its back-end IT issues during the current fiscal. The bank said that its action plan relating to disaster recovery would take 12-18 months, while its immediate plans would take 10-12 weeks.

The country’s largest private bank had reported its Q3 results on Saturday — the first after the RBI pulled up the lender for repeated problems faced by customers in accessing digital banking. The bank had reported an 18% year-on-year growth in earnings. The bank’s share price rose by over 1% after the results on a day the sensex fell by nearly 1% after its record profit of Rs 8,758 crore.

According to Macquarie research analyst Suresh Ganapathy, the tech resolution will take time and could spill over to end of June. “They want to be very sure everything is in place, ramp up capacity and then call the RBI for due diligence… As of now, inability to give credit cards has not affected account openings … But if this continues beyond June, we can see some impact coming in the near term… Meanwhile, for others like ICICI and Axis, this is an opportunity to ramp up their credit card base,” said Ganapathy.

The RBI has barred the bank from launching digital initiatives and issuing credit cards until it fixes issues with its IT system and ensures that multiple outages of online services do not repeat. According to analysts, though it would take time to fix the issues, the bank was optimistic of getting permission from the RBI for a digital lending platform for auto loans. ICICI Securities said that the bank’s credit card portfolio was up 9% quarter-on-quarter despite the ban on acquiring new customers coming into effect from mid-December.



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Citi elevates Arjun Chowdhry as Head of Global Consumer Banking, India, BFSI News, ET BFSI

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Citi India has elevated Arjun Chowdhry as its consumer banking business head managing the domestic retail banking, wealth management, credit cards, loans and mortgages.

Arjun Chowdhry, Consumer Business Manager (CBM), Global Consumer Banking, Citi India

He will join the Asia Consumer Leadership team to ensure alignment with global and regional priorities attracting the right talent to build world class teams.

Arjun will be reporting to Ashu Khullar, CEO, Citi India and Fabio Fontainha, APAC & EMEA Head of Retail Banking.

The appointment is effective January 8, the local unit of the American banking major said in a statement on Monday.

The bank said, “Chowdhry joined Citi as a management associate and has held diverse roles, starting with consumer operations, moving to wealth management, NRI (non-resident Indian) and deposit products, credit cards, loans and payments.”

Arjun holds a B.Sc. (Hons) degree from St Stephen’s College, Delhi, and a PGDM (MBA) from the Indian Institute of Management (IIM), Bangalore.

The bank said, “Citi follows a segment-led strategy with a clear focus on digitization of the entire banking life cycle, from acquisition through transactions and servicing, resulting in strong growth in new-to-bank clients, volume and wallet share. Citibank India continues to have the leadership in wealth management, being the largest foreign bank in terms of AUM. Citibank India has redefined digital engagement with a revamped Citi Mobile app. Digital is the most preferred channel for Citibank India’s consumer banking customer engagement, with about 75 percent of financially active customers accessing their accounts through the bank’s online portal and mobile app, over 96 percent transactions done via self-service.”



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Yes Bank rolls out Yes MSME offering funding, knowledge partnerships & digital solutions to MSMEs, BFSI News, ET BFSI

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Yes Bank has rolled out Yes MSME, a comprehensive proposition enabling easy access to funding, knowledge partnerships and digital solutions.

The start-up programme offers collateral free loan up to Rs 5 crore, offers comprehensive micro-segmented services, facilitates easy access to capital with lower TAT and minimal documentation among other host of benefits with partnerships and technological opportunities.

The bank said in a release, “The YES MSME proposition focuses on supporting MSMEs in expanding their business, sustaining momentum and accelerating growth through solutions across lending, deposits, insurance, customized and segmented digital solutions for retail, manufacturing, wholesale, trade and service providers. This also includes special current account offerings for the self-employed segment.”
The bank has partnered over 700+ associations to take this ahead.

Nitin Gadkari, Union Minister for MSMEs and Road Transport and Highways, said, “The MSME sector is the backbone of the Indian economy and accounts for 30 per cent of the economy creating 11 crore jobs so far. Investment in the sector is the need of the hour and we are hopeful that concerted efforts by the industry and the Government will help expand it. I congratulate YES BANK for this new addition under their MSME sector initiative and the long-term plan to strengthen the ecosystem.”

Prashant Kumar, MD and CEO, YES BANK, said at the launch, “YES BANK remains committed to supporting the growth of this employment-intensive sector and contribute to the growth of the economy. The Bank’s enhanced value proposition will improve access to finance for MSMEs and support their technology upgrade, among other customer-focused measures. I am confident that our measures will have tangible outcomes and contribute to the collective vision of a self-reliant nation.”

The bank said, “The unique endeavour is yet another step for a meaningful push to increase the GDP contribution of the MSME sector – which came under strain in the aftermath of COVID-19 – from the current 30 per cent to 50 per cent, as the Government of India has envisioned.”



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HDFC Bank to implement digital action plan in 10-12 weeks

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The bank said that it opened two million new accounts during the December quarter and the RBI directive to stop issuing new credit cards has not affected the bank’s deposit accretion.

HDFC Bank has envisaged two legs to its action plan for remedying its digital strategy on the Reserve Bank of India’s (RBI) directions. One of these is its cloud strategy, which involves a 12-18-month plan, and the other entails the implementation of other aspects of the plan over 10 to 12 weeks. Once the short-term plan is implemented, the bank expects the RBI to carry out an inspection, the management told analysts on Saturday.

The bank has thought of several action plans from the strengthening of the disaster recovery (DR) mechanism to cloud strategy. Srinivasan Vaidyanathan, chief financial officer, HDFC Bank, said that while the cloud strategy could take up to 18 months to implement, the other components of the action plans could take 10-12 weeks. “But then, from then on the further timeframe is not something that we manage, we will leave it to the regulator to handle in the form of further inspection, where they can inspect and institute the process how they will inspect and look at the action plans on the progress around it,” he added.

The bank said that it opened two million new accounts during the December quarter and the RBI directive to stop issuing new credit cards has not affected the bank’s deposit accretion. More than two-thirds of its credit card accounts come from its existing liability base. Vaidyanathan explained that a credit card becomes meaningful over a two-year period and in the meantime, the bank has to run programmes for activation and engagement. Once the bar on new credit cards is lifted, HDFC Bank expects to be able to crunch these timeframes through what it calls “intervention programmes”.

The lender also sought to assuage investor concerns by saying that its existing card base is generating strong returns. “Spends were up smartly, riding on the wave of enhanced customer engagement programs. Further opening up of markets post-lockdown, enhanced acceptance of electronic payment modes as an ecosystem trend and enhanced marketing spends by most luxury and high street consumption brands,” Vaidyanathan said.

Analysts have expressed satisfaction with the bank’s Q3 results and management commentary. Emkay Global Financial Services said in a post-results report that it expects HDFC Bank to ride the ensuing new growth wave, given its strong franchise and prospects of faster asset quality normalisation. The bank’s shares ended at Rs 1,483.20 on the BSE on Monday, 1.15% higher than their previous close.

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Arun Alagappan resigns as MD of Cholamandalam

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Cholamandalam Investment & Finance Co has announced that Arun Alagappan (43) has resigned from the post of Managing Director and Director.

“He wishes to move ahead to assume larger responsibilities within the group, and the board has accordingly considered and accepted the same today,” the company said in a filing to stock exchanges.

Alagappan will be relieved from the services of the company effective February 14, 2021.

Earlier positions

After serving as an Executive Director of the company from August 19, 2017, he was elevated as the Managing Director of Murugappa Group’s NBFC in November 2019.

Then, the company had said the board had approved his appointment as the Managing Director for five years effective November 15, 2019.

Alagappan has about two decades of experience in the areas of strategy and planning, technology, finance, management and governance.

He had held senior management positions in group companies such as EID Parry India and Tube Investments of India before the Cholamandalam stint.

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‘Top-tier banks well-placed to deal with tech disruptions’

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Digital disruption poses a relatively low risk to India’s top-tier banks’ long-standing market position, according to S&P Global Ratings.

“We believe India’s top-tier private-sector banks and State Bank of India (SBI) are well-placed to deal with tech disruptions, given their dominant market positions and continued investments in technology,” said credit analyst Deepali Seth-Chhabriain a report.

The agency, however, underscored that the banking system’s low profitability and weak asset quality present some difficulties in significantly boosting digitalisation for several state-owned banks and smaller private-sector banks.

The agency said collaborations between traditional banks in India and fintech companies are likely to increase. At the same time, it believes traditional banks require considerable investments to upgrade legacy systems.

Shift to UPI

In the report, ‘Tech Disruption in Retail Banking: Top-Tier India Banks Lead the Change’, the rating agency observed that Covid-19 restrictions have been a boost for India’s major digital payment system, Unified Payment Interface (UPI).

The value of transactions processed via the UPI almost doubled in June to November 2020 from the same period a year ago, said S&P.

In India, mobile payment users are shifting away from e-wallets towards UPI, which dominated the payments market, with 51 per cent share in the total number of transactions in October 2020.

Unlike e-wallets, UPI does not lead to deposits moving out of the banking system. That allows India’s banking system to maintain an edge in the payment system.

“We expect this shift in consumer preferences to remain.

“Rising smartphone penetration, increasing internet connectivity, and the young, tech-savvy demographic segment present vast opportunities in India for existing banks and new players,” said S&P.

The agency noted that the Reserve Bank of India and the government have also been pivotal in laying the foundation and raising the bar for the development of fintech.

New technologies

Many banks in India have been quick to embrace new technologies to cater to a vast and growing, young, tech-savvy customer base, it added.

S&P said some non-bank financial companies (NBFCs) have made considerable traction in having technology-led banking solutions omnipresent in their core business models. In addition, financial institutions use artificial intelligence and machine learning not only in loan underwriting, but also customer on-boarding, cross-selling, servicing, and fraud management.

Although it believes the industry’s competitive dynamics will continue to evolve, new entrants have failed to make their mark so far.

“Payment banks in India have less than 1 per cent of the deposit market share and remain unprofitable; restrictive licences render the model rather unviable. “Big tech companies have also entered the industry, but they have not been able to encroach into the mainstays of the incumbent banks, namely lending and deposits,” said S&P.

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YES Bank finance solution for MSMEs

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YES Bank, on Monday, rolled out ‘YES MSME’, whereby the bank will support micro, small and medium enterprises (MSMEs) through solutions across lending, deposits, insurance, customised and segmented digital solutions for retail, manufacturing, wholesale, trade and service providers.

This also includes special current account offerings for the self-employed segment, the private sector bank said in a statement.

The MSME proposition re-engineers business processes, offering swift access to capital through digital lending and fintech partnerships, and products curated with industry associations that empower the bank’s MSME customers – promoters as well as businesses, it added.

The bank underscored that its start-up programme offers collateral-free funding of up to ₹5 crore, along with consultancy and enterprise resource planning (ERP).

Speaking at the virtual launch of YES MSME, Nitin Gadkari, Union Minister for MSMEs and Road Transport and Highways, said: “Investment in the sector is the need of the hour and we are hopeful that concerted efforts by the industry and the government will help expand it.”

Prashant Kumar, MD and CEO, YES Bank, said the bank’s enhanced value proposition will improve access to finance for MSMEs and support their technology upgrade, among other customer-focussed measures.

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L&T Finance to raise ₹2,999 crore via rights issue

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L&T Finance Holding Ltd (LTFHL), on Monday, said it will raise ₹2,999 crore via a rights issue in the entitlement ratio of 17:74 at ₹65 per equity share.

The rights issue will open on February 1 and close on February 15,. The rights issue price includes a premium of ₹55 per equity share.

As per the company’s regulatory filing, the rights entitlement ratio is 17:74 (17 equity shares for every 74 shares fully paid-up equity shares held by the eligible equity shareholders of the company, as on the record date, January 22).

 

If the shareholding of any of the eligible equity shareholder is 5 or more, such shareholders will be entitled to at least 1 equity share, the company said.

“For example, if an eligible equity shareholder holds 5 equity shares, such equity shareholder will be entitled to one equity share and will also be given a preferential consideration for the allotment of one additional equity share if such eligible equity shareholder has applied for additional equity shares, over and above his/her rights entitlements, subject to availability of equity shares in the rights issue post allocation towards rights entitlements applied for,” as per the filing.

The outstanding equity shares of LTHFL currently is at about 200.81 crore. This will increase to about 246.94 crore equity shares, post rights issue (assuming full subscription), the company said.

 

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Citibank India appoints Arjun Chowdhry as head of consumer business

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Citi on Tuesday announced the appointment of Arjun Chowdhry as Consumer Business Manager (CBM), Global Consumer Banking (India), effective January 8, 2021.

The bank, in a statement, said Chowdhry will manage all of Citi’s consumer businesses including retail banking, wealth management, cards, and mortgages, in India.

As per the statement, digital is the most preferred channel for Citibank India’s consumer banking customer engagement, with about 75 per cent of financially active customers accessing their accounts through the bank’s online portal and mobile app, over 96 per cent transactions done via self-service.

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Vishwavir Ahuja re-appointed as RBL Bank chief

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The board of directors of RBL Bank, on Monday, approved the re-appointment of Vishwavir Ahuja as the Managing Director and CEO of the bank for three years.

The re-appointment is with effect from June 30, 2021, to June 29, 2024, and the same is being recommended to the Reserve Bank of India and shall be subject to their approval, the bank said in a regulatory filing.

Ahuja has been MD & CEO of RBL Bank since June 30, 2010. Prior to joining RBL Bank, he was the MD & CEO of Bank of America, India, from 2001 to 2009.

As per the regulatory filing, under Ahuja’s leadership, the deposits of the bank have grown almost 40 times, while advances have grown more than 45 times since 2011.

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