Indian Overseas Bank appoints E&Y as digital consultant

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Indian Overseas Bank (IOB) has appointed Ernst & Young as digital consultant to achieve the goal of increasing the share of digital services.

IOB said the consultant has been appointed as part of its growth strategy and to transform its banking services into a digitalised form.

The consultant would help the bank stay more focused on leveraging and adopting new technologies while helping in enhancing the quality of service and delivery to its customers. fe bureau

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IRDAI issues clarification on cashless claims in Covid-19 cases

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Insurance Regulatory and Development Authority of India (IRDAI) has clarified that wherever insurers have an arrangement with the hospitals for providing cashless facility, such network hospitals are obligated to provide cashless service for all treatments including treatment for Covid-19.

This clarification comes in the backdrop of some reports that some hospitals are not granting cashless facility for treatment of Covid-19 despite policyholders being entitled for the cashless treatment under their policy.

Finance Minister Nirmala Sitharaman had earlier held talks with the IRDAI Chairman SC Kunthia on the problems some have faced and the need to address it.

The FM had earlier tweeted, “Reports are being received of some hospitals denying cashless insurance. Spoken to Chairman, IRDAI Shri SC Khuntia to act immediately. In March’20 #Covid included as a part of comprehensive health insurance. Cashless available at networked or even temporary hospitals.”

All the Network Providers (hospitals) who have signed Service Level Agreements (SLA) with general and health insurers have to mandatorily provide cashless facility for any treatment to the policyholders including Covid-19 treatment in accordance with agreed provisions of SLA and terms and conditions of policy contract.

Therefore, all policyholders that are entitled to cashless facility at all such network providers (hospital) with whom the insurance company/TPA has entered into an agreement shall avail the benefit of cashless treatment.

In the event of denial of cashless facility at any such hospitals the aggrieved policyholders may send a complaint to the concerned insurance company. The details and email ids of grievance redressal officers of insurance companies can be accessed from the website of the insurers.

Insurance companies have also been directed to ensure smooth availability of cashless facility with all the network providers (hospitals) empaneled with them by actively interacting with the hospitals.

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Need to mitigate pandemic’s impact on economy was the main theme of MPC meet

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The resurgence of Covid-19 infections and the need to mitigate the pandemic’s impact on the economy was the centerpiece of discussions of the six-member monetary policy committee (MPC) at its meeting held between April 5 and 7.

Shashanka Bhide, Senior Advisor, National Council of Applied Economic Research, Delhi, observed that the pace of recovery of output needed to offset the negative impact of the Covid-19 shock to the economy in terms of growth in income, and employment will be substantial and sustained over many years.

“As the rise of Covid infections and resulting local restrictions on the movement of people in March shows, controlling the spread of infections in essential for sustained economic recovery.

“Going forward, success of vaccinations, universal adoption of preventive measures to severely limit the chances of transmission of the virus and investment in health services to assure access to health care will define the course of economic recovery,” he said.

Growth uncertainty

Ashima Goyal, Professor, Indira Gandhi Institute of Development Research, Mumbai, underscored that growth uncertainty has increased with the second wave in Covid-19 in some states.

“The effect on growth could be marginal if complete lockdowns and bans on interstate movement are avoided. The nature of the virus and its ability to mutate imply too much unlocking can create a surge. Large gatherings are especially dangerous,” she said.

Goyal noted that even the above 10 per cent growth most analysts still expect for 2021-22, however, will barely take us to the level we had reached in 2019.

“We have to also make up for lost time; alleviate widespread job loss and income stress. Expected growth is high because of the base effect and does not imply sustained growth at potential. Only when we reach the latter will true recovery have taken place,” she said.

Jayanth R Varma, Professor, Indian Institute of Management, Ahmedabad, said the economic recovery after the pandemic shock of 2020 remains uneven and incomplete, and the renewed jump in infections in certain parts of the country has increased the downside risk to the growth momentum.

“On the other hand, inflation rates have been consistently well above the mid point of the target zone and is forecast to remain elevated for some time. This is a difficult situation, but I believe that the balance of risk and reward is in favour of monetary accommodation,” he added.

Mridul K Saggar, Executive Director, RBI, flagged the sudden resurgence of the Covid-19 infections; emergence of incipient signs that the recovery is beginning to lose some steam; and return of inflation after a short-lived decline to the target; among others.

“The economic recovery can come under risk if this new wave of infections is not flattened soon. This is especially so as monetary and fiscal policies have already used most of their space to considerably limit loss of economic capital, though expansion of policy toolkits can still afford additional comfort.

“While the countrywide dispensation is still quite supportive of production activity, this can change if the virus spread, hitherto contained to few States, might transmit across country,” cautioned Saggar.

MD Patra, Deputy Governor, RBI, said risks to the recovery have become accentuated since the MPC’s February meeting – new waves of infections and the inexorably slow pace of vaccinations; moderation in several high frequency sentiment indicators; and global risks and spillovers.

“Monetary policy has to remain supportive of the economy until the recovery is more sure footed and its sustainability assured…I would continue to look through the recent elevation in inflation and remain focused on reviving the economy on a path of strong and sustainable growth,” he said.

A big challenge

Shaktikanta Das, Governor, emphasised that rapidly rising cases of Covid is the single biggest challenge to ongoing recovery in the Indian economy. Learnings of last one year should, however, help the country in managing the crisis as it unfolds.

Das observed that the need of the hour is to effectively secure the economic recovery underway so that it becomes broad-based and durable.

“The renewed jump in infections in several parts of the country and the associated localised and regional lockdowns add uncertainty to the growth outlook.

“In such an environment, monetary policy should remain accommodative to support, nurture and consolidate the recovery. We need to continue to sustain the impulses of growth in the new financial year 2021-22,” he said.

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Indian Bank in pact with Chennai Angels for start-up financing

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Indian Bank has signed an agreement with The Chennai Angles for financing start-ups under its loan programme, ‘IND Spring Board.

Start-ups generally find it difficult in getting support for working capital at the time of expansion of their commercial production. Indian Bank has taken an initiative to address this by launching IND Spring Board.

Under this product, the bank will support start-ups by extending credit facilities of up to ₹50 crore for working capital requirements and also fund term loan requirements for acquiring fixed assets for their unit, according to a statement.

To further extend its support to start-ups, Indian Bank, on Thursday, signed an MoU with The Chennai Angels.

The Chennai Angels, an angel investment group based in Chennai, was established with the objective of fostering entrepreneurship with prime focus on nurturing and mentoring new-generation entrepreneurs. The group has already invested in more than 50 start-ups in different sectors.

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SBI MF likely to be listed in Q1 of FY23, says SBI MD, BFSI News, ET BFSI

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A blip or a pause of three months should not affect the long-term story of our economy, says Ashwani Bhatia, MD, State Bank of India.

What is your understanding of the economy and the business impact of the second Covid wave? The first wave was brutal on banks and the economy. How big has been the collateral damage so far?
It is kind of a repeat of what we had last year except for the fact that the spike in the infection curve has been parabolic. That was not expected. Last year, the lockdown came in the last week of March. This time it has come in the third week of April in different locations. We saw an increase in deposits initially and then in the second half the credit pick up happened, housing loans took off, governments gave discounts and reduced the stamp duty. Interest rates are already at a record low, demand was there and people have saved a lot and spent a lot also.

Till the first week of April, we have seen the instalments coming in. So, to that extent, we have not seen any deterioration in the numbers. Last year, we also gave options to customers, especially on the retail side, to postpone their instalments. But all the instalments came and we did not see any stress in particular over there.

Going forward, I would only hope and pray that the same thing repeats in this financial year also. So far, it is holding up. We hope that this does not last more than a quarter and the flattening of the curve starts happening soon. The fact that the government announced vaccination for all above 18 from May 1 is welcome. Money has gone into Bharat and it has gone into Serum Institute. So, some kind of supplier credit has happened. From our side, we can only be hopeful. It is too early to take any call very frankly.

The problem is at the bottom of the pyramid, the lower strata and the MFI space where job losses have happened and migrant labour issues are going to be challenging. Will the second wave impact this end of the society and would the borrowing cycle be even harder because the numbers are so big that the impact is going to be felt very hard?
Quite possible but again, it is very difficult to give a definite direction. If more lockdowns are announced, there could be loss of life and livelihood just like last time. This may be repeated this year also but it is too early to take a call on the numbers or on the delinquencies. The initial estimates are that the lockdown is not as severe as it was last year where there was no traffic on the roads, no toll collection, the aircraft were not running, the trains were not permitted to run and so on. This time, it has been more measured, more calibrated. So the collapse of demand may not be as strong this time around.

Digital may continue to see an uptick, deliveries are happening and to that extent, the services sector that was really impacted may not be that bad. Very frankly, it is just a wait and watch kind of a situation and I do hope that within the next one month, things improve.

Last time, RBI came out with a moratorium to help the borrowers. The government came out with credit guarantee schemes which gave a lot of help to the entire SME and MSME sector. Do you think a similar scheme should be considered again?
I think the jugalbandi that you saw last year will continue into this year also. So let us just go back to what the governor said in his last policy statement. He actually used the word whatever it takes and there are plenty of measures that RBI can always take and the fact that he has announced things like the government securities acquisition programme, the fact that he said OMOs would be in addition to this. He will be accommodative to all those things. RBI will be in readiness to provide all support to the financial sector, to the industry and to the economy.

There was some optimism in the last couple of months. Could the second wave challenge that optimism?
Three months in the life of an economy does not really make a difference. At the most, it can be postponed by three months to six months. The commodities cycle still looks pretty strong, pretty robust. A blip or a pause of three months should not affect the long-term story of our economy.

Birla AMC has already filed for an IPO. There is HDFC Life. There is Nippon. There is Birla. When will SBI AMC see the light of the day?
I would think that within a year we should be done with the process. So SBI Mutual Fund will definitely be the next subsidiary of the State Bank Group that will be listed. So maybe around the first quarter of the next financial year.

The digital business which is the YONO business, has reached a critical mass both in terms of size and the fact that it is now nearing its break even while a lot of other fintech firms in the payment business are still losing money. When are you planning to monetise it?
The question of monetising may be some time away or we are not even thinking about it. It still needs to gain critical mass. We think that it will grow very fast this year also. We have been having a CAGR growth of about 35% there. We are in excess of 5 lakh crores plus the PMS that we do is another Rs 7 or 8 lakh crore or so. The total business that is managed is about Rs 13 lakh crore. It has scaled up very well. The profitability numbers are also likely to be decent for the previous financial year and the digital bit. So many changes are happening every other month. A lot of scope exists over there.

State Bank of India is the only large bank which did not raise capital even at the peak of the pandemic news. Do you have sufficient capital buffer to participate in the growth cycle?
We are very comfortable at the moment. You will see our numbers within the next one month. We think that our capital requirements are met by our own internal reserve and profits that we have. As time goes, we will have a look at equity raising but in the next six to seven months, I do not think we’ll be coming to the market. We are quite well and adequately capitalised at the moment.

Citi India has gone on record saying that they want to monetise their consumer businesses, credit business and wealth management businesses. Is there any business there which excites you?
Certainly. So maybe not the whole piece, but if it is available in segments, we may look at some part of it.

Can you be slightly more specific about which end of the business excites you?
There are plenty of things. Number one is their retail franchise itself. The kind of clientele they have is interesting as is credit cards business and even their housing portfolio. We will examine it once the opportunity is shown to us.

ET Now: A lot of other banks are facing breakdown issues including some of the best private sector banks but SBI has done a great deal of technology advancement. How did you adopt that?
Ashwani Bhatia: When SBI Mutual Fund became number one in the market, somebody asked me how could you beat the private sector players and I said why not? Where do we lack in human resources, capability and reach? I would give the same answer here also.

SBI has reinvented itself again and again. We have shown direction everywhere. In the ‘60s and ‘70s, it would have been the small scale industry (SSI) or agriculture, MSME sector wherever. I would think that we would continue to be thought leaders and provide support in whatever form and we will use the best in-house talent to improve our capabilities, our products and our technology.



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Neeraj Dhawan appointed Experian India MD

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Experian India, on Thursday, said it has strengthened its senior leadership team with the appointment of Neeraj Dhawan as the new Managing Director of the Credit Information Company.

Experian is a global information services company specialising in decisioning, data analytics, and a credit information bureau.

Before his appointment as MD of Experian India, Dhawan was Chief Credit Officer at CSB Bank, focussing on retail, SME, and analytics. His past stints include working with companies such as GE Capital, ABN Amro Bank, HDFC Bank, ICICI Bank, and YES Bank, among others, Experian said in a statement.

“It will be my endeavour to grow and strengthen the India business….Given the unprecedented market shifts and varying consumer trends in recent times…Experian is well positioned to enable businesses to navigate new challenges by sharpening their decision-making capabilities and enabling positive actions for the consumers,” said Dhawan.

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Break the chain: IBA asks banks to restrict services in view of surge in Covid-19 cases

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The Indian Banks’ Association has asked banks to follow the Covid-19 pandemic related standard operating procedures (SOPs) it issued last year, whereby they will provide only essential customer services, business hours will be shortened, and employees will be called on rotational basis to break the transmission of the coronavirus in the second wave.

Under the SOPs, banks will continue to provide four essential services — cash deposits and withdrawals, clearing of cheques, remittance and government businesses.

The State Level Bankers’ Committee (SLBC) of each State/ Union Territory will review the situation in its area and decide on additional services that can be provided.

The Association said working hours (business hours) could be restricted from 10 AM to 2 PM. Door-step banking activities should be encouraged.

The SOPs recommended that employees may be called on rotational basis or be allowed to work from home as the case may be depending on the nature of job, staff position and size of the establishment.

Ideally, 50 per cent of the employees may be called for “in person” duty on rotation basis.

The SOPs require strict adherence to social distancing, management of customers, health and sanitation, wearing masks and gloves, in the bank premises.

IBA advised banks to explore arrangements with hospitals to provide all emergency medical facilities required for the staff in the event of Covid infection and also for staff requiring intensive medical attention.

Banks may also arrange for emergency medical help kits at the district/city level to ensure immediate support for staff members.

Unlike last year, the states are now issuing guidelines for breaking the chain of the Covid-19 pandemic. According to the Association, depending on the gravity of the local situation, banks may have to follow different Covid protocols in different states/districts.

 

IBA said its list is only indicative and banks are encouraged to adopt additional measures for the safety and security of the employees.

The Association had issued the first SOP on March 18, 2020 to enable banks to draw up business continuity plans. Subsequently, it also issued an appeal to all bank customers to avail of limited services at bank branches so that physical visits to banks were avoided as far as possible.

IBA issued the second SOP on April 28, 2020, guiding banks to resume full-fledged services and at the same time to ensure safety of the staff and customers.

 

The United Forum of Bank Unions (UFBU) had appealed to IBA to issue appropriate instructions to bank managements to restrict banking services to essential activities in view of the second wave of the pandemic.

In a letter to the Association’s Chairman, Rajkiran Rai G, UFBU said the pandemic situation has turned into a matter of grave concern.

“Bank branches, with continued footfalls and across-the-counter connect with customers, are potential hubs of infection,” Sanjeev K Bandlish, Convenor, UFBU, said

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HSBC India partners with Google Pay for tokenisation on its credit card portfolio

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HSBC India on Thursday announced that it has collaborated with Google Pay (GPay) and VISA to enable secured tokenisation on its credit cards.

“This new feature will enable HSBC Credit Card customers to link their card to GPay and use it as a payment option to securely and digitally transact using their mobile phones – online and at merchant stores,” it said in a statement, adding that the feature is free but optional for its credit card users.

The move is in line with the bank’s ongoing endeavour towards enhanced security and convenience for its card holders, it further said.

Tokenisation is the process of replacing a card’s sensitive information like card number, expiration date, security code with a device-specific alternate code, or ‘Token’.

“We believe that our partnership with Google Pay through tokenisation will be critical in ensuring that the security of our customers’ credit card details is not compromised. We are the first international Bank in the country to go live with this capability,” said Ramakrishnan S, Head-Wealth and Personal Banking, HSBC India.

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Housing demand structural, here to stay: Deepak Parekh

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Housing Development Finance Corporation (HDFC) Ltd Chairman Deepak Parekh on Thursday said the demand for housing is not pent-up demand but is structural demand and is here to stay.

“In my 44 years of working in the housing sector, I have to say that the strong demand that one has seen for housing in the recent period has certainly surprised on the upside,” he said at the One World One Realty Global Proptech Summit 2021.

The growth in home loans has been aided by low interest rates, softer or stable property prices and continued fiscal benefits on home loans, he further said.

“Technology has enabled developers to virtually showcase their properties and home loan providers, too, have leveraged their digital platforms to continue to serve new and existing customers,” he said.

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According to Parekh, demand for housing is a combination of first time homebuyers, customers moving up the property ladder by shifting to larger homes; acquiring a second home in another location; and the current work from home situation in which proximity to the workplace is perhaps less compelling.

He also noted that the government’s ‘Housing for All’ programme has given a boost to the sector.

Under the Prime Minister’s Awas Yojana, as at March 31, 2021, an estimated 1.13 crore homes have been sanctioned, Parekh said. “This has been a game-changer for the housing sector as the ultimate objective is building a more inclusive and property owning democracy,” he said.

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Meanwhile, noting that infrastructure creation is one way to ensure a sustained recovery, without spiralling inflation, Parekh said that construction and real estate development is going to play a key role in all major global economies.

“And now more than ever before, the role of technology and innovation becomes extremely important,”he said, while pointing out that the construction industry is one of the least digitalised sectors in the world.

Stressing the need for digital infrastructure for the real estate sector, he said prop tech companies can play a big role in accelerating the government’s smart city mission as well as help local level bodies and municipalities in terms of facilitating online approvals of building permits.

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IOB appoints EY as its digital consultant

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Chennai-headquartered Indian Overseas Bank (IOB) has roped in Ernst & Young as its digital consultant to transform its banking services, with an aim to boost digital transactions share.

The bank believes that EY would help it to stay more focussed on leveraging and adopting new technologies and to enhance the service quality and service delivery to its customers.

This initiative would also help the bank accelerate digitalisation in all the areas of banking, including its assets and liability products and services, according to a statement.

“With this new initiative, IOB is poised to attract Millennial customers who are tech-savvy. Bank will now be confident of providing all customers a hassle free and seamless banking experience,” said Partha Pratim Sengupta, MD & CEO of IOB.

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