Category: Banking & Finance

Q. How is SBI using digital transformation as a means to address many challenges that is emanating during the pandemic. If you could share some light on digital architecture and things you are doing from last one year?

Amit Saxena: The last one year has been quite challenging. We thought this year we will be able to do things differently than last year. Given the pandemic situation we are into, having said that it has not stopped SBI moving from one stage of transformation to another transformation. We have done a lot of transformation with respect to digital banking platform YONO itself. We have introduced Video KYC, we are trying to launch end to end loan processing through a digital platform where we should be able to give it to all our customers so that they do not have to visit our branches.

We are going to start it with smaller amounts of loans, but we are planning to expand to all loans. We already have most of the loans. Like for example I you have a loan from another bank. What we call as the existing to the bank customer you can transfer that loan YONO platform. That is very good journey, it is still not end to end, very good journey it’s still not end to end but it would help you because we will generate there is some of the loan processing thing which still needs to be done through the system itself right so would we would generate you a sequence number and using that sequence number you cans peak to somebody will call you, you do not need to go anywhere and then you have to upload some of your documents and then it will be done because that’s the integration with the CRM system. Having said that that is only one part of the journey where we are trying to give customer convenience itself but at the same time what we are looking at we are looking at how our architecture is a revamp itself, so we have worked on most of our bigger systems architecture.

We are really looking at doing some of the architecture transformation now. Architecture transformation is not something which is easily said than done itself so you would see that a lot of things which we are trying to do so, one thing which we are very focused about which is the standardization and rationalization. So, what happens into our system, IT system just for the sake of our viewers that you would see that lot of there are lot of different system which are trying to integrate with each other and usually large banks like us we have to get some of those things into a manner that most of the system should be able to interact through a single interface and we should avoid a multiple interface system itself. So that kind of standardization we have done last year wherein now most of the system are interacting through an enterprise service bus and they are interacting in a manner in a seamless manner. So that helps bank with respect to that now the number of KPIs which we are having that is reduced.

The number of security related things gets centralized and most of the system is now able to know that which APIs they should be using. That is a kind of architectural event we have done. But that is the first step because once we are trying to do an architecture event, the second thing comes in how you are going to handle the scalability and just to let you know the last year the volumes have increased almost double itself. What you are having right that’s not going to stop they are going to double by this year also so what we have to see is that how we are going to scale our system. So, we have an approach with respect to when we are building such system and because we run some of the largest transaction processing system in the country itself. We do a scalability with the free hand than of waiting upon so, we are planning now the scalability by Q4 of this year then of trying to do so.