Ujjivan SFB partners with LoanTap

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Ujjivan Small Finance Bank has partnered with digital lender LoanTap to provide personal loans to salaried professionals.

“This is part of Ujjivan SFB’s API banking initiative, through which over 150 APIs are available offering fast and secure tie-ups for digital lending and digital liabilities, payments to fintechs,” it said in a statement on Tuesday.

This collaboration aims to extend the bank’s services to its customers via LoanTap’s fast and convenient platform, it further said.

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Axis Bank aims to fuel digital transformation with AWS, BFSI News, ET BFSI

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India’s third-largest private sector bank, Axis Bank, has selected Amazon Web Services (AWS) to accelerate its digital transformation program and meet the growing demand for its digital banking services.

As part of a multi-year agreement, Axis Bank will draw on the breadth and depth of AWS services, including containers, database, and compute, to build a portfolio of new digital financial services to bring advanced banking experiences to customers, including online accounts that can be opened in under six minutes and instant digital payments, helping the bank increase customer satisfaction by 35% and lower costs by 24%, as claimed by the bank.

Axis Bank has so far deployed over 25 mission-critical applications on AWS, including a Buy Now Pay Later product and a new loan management system to support it, Account Aggregator, Video-Know Your Customer (V-KYC), and WhatsApp Banking. Axis Bank also plans to migrate 70% of its on-premises data center infrastructure in the next 24 months to further reduce costs.

“Cloud is transforming the financial industry and we are delighted to help Axis Bank build and grow a suite of digital banking services that evolve with technology changes, introduce new payment modes, and support evolving consumer and business needs in India,” said Puneet Chandok, President, Commercial Business, AWS India and South Asia, AISPL.

Axis Bank said it believes building a cloud-native, design-centric engineering capability is critical to its success. To achieve this, the bank has dedicated over 800 people to its digital projects, built an in-house engineering and design team of more than 130 people, and established a cloud engineering practice centered on agile software development and DevOps principles.

Subrat Mohanty, Group Executive, Axis Bank said, “We continue to anticipate future trends and make investments ahead of time within our technology stack. We believe AWS will enhance our agility and resilience to manage two key features that define our digital business – rapid scale and high velocity. We aim to transition 70% of our infrastructure and applications on the cloud.”



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Half of India’s working population credit active: Report

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Half of the country’s working population of 400 million people is credit active, having at least one loan or credit card, a report by a credit information company (CIC) said on Tuesday.

Credit institutions are fast approaching a saturation level in new customers as over half of the borrowers are from the existing customer base of a bank, the report by Transunion CIBIL said.

India’s overall working population was estimated to be at 400.7 million as of January 2021, while the retail credit market has 200 million unique individuals who are credit active, it said.

It can be noted that for long, there have been concerns about borrowers ending up in the traps of usurious money lenders who are not regulated and efforts have been mounted to deepen the access to finance.

Over the last decade or so, reverses faced on the corporate lending side made banks prefer retail credit but concerns are being raised over the segment’s resilience after the pandemic.

The data from the CIC said there is an addressable market of 400 million people aged between 18-33 years in rural and semi-urban areas, and pointed out that the credit penetration in this segment is only 8 per cent.

In the new to credit (NTC) universe, there is a higher preference for products including personal loans and consumer durable loans in the segments of under-30 years and ones residing outside tier-I cities, it said.

The composition of women, however, continues to be much lower in the NTC segment, it said, pointing out that the composition of female borrowers was only 15 per cent in auto loans, 31 per cent in home loans, 22 per cent in personal loans and 25 per cent in consumer durable loans.

The CIC’s data also suggests that NTC consumers demonstrate higher loyalty to the credit institution that has provided them their first credit opportunity, the report said.

Borrowers also tend to prioritise payment on the first credit facility over the second in times of financial stress, it said.

“Identifying emerging NTC consumers across segments and enabling access to financial opportunities for them is vital for driving economic resurgence and sustainable financial inclusion in our country,” the CIC’s Managing Director and Chief Executive Rajesh Kumar said.

He also added that lenders can assess credit risk associated with NTC customers as well with a product of the CIC for improving turnaround time and reducing cost of acquisition.

The ‘CreditVision NTC’ scoring model is based on an algorithm that uses application and enquiry information of the borrower to help better assess their eligibility.

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UK’s fintech firm Tide to invest over ₹1,000 crore in India

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Fintech firm, Tide, the UK’s leading SME-focused neobank, has forayed into the India market, its first international market. As part of its India chapter, Tide announced that it will create over 1,000 jobs and invest more than ₹1,000 crore in India.

These jobs will be across a wide variety of roles, including product development, software development, marketing, risk & compliance and member support. Hiring has already begun and the company will be hiring both freshers and laterals across levels.

Tide already has over 200 highly skilled employees in India, with most based in its Hyderabad technology centre, which was set up in early 2020. Its business headquarters are in Gurugram. Tide is building a robust team in India, creating a pool of talented and experienced colleagues that will help build the business, scale operations and further Tide’s desire to unleash the true potential of Indian SMEs by helping them save time and money in running their businesses.

Also read:How China humbled Britain’s mighty HSBC Bank

“We, at Tide, are committed to serve India with our innovative business banking solutions and support the country’s post-pandemic economic recovery. Through this, Tide looks to contribute to both the countries’ vision in developing a roadmap to a free trade agreement with a target of 100 billion pounds by 2030,” said Gurjodhpal Singh, CEO, Tide India.

Besides providing business accounts and related banking services, Tide will also offer a comprehensive set of administrative solutions including invoicing, digital ledger, taxation, payroll etc. to help SMEs run their businesses easily and efficiently. Besides supporting the organised SME sector, Tide will also focus on serving the unregistered and unorganised sector, helping small businesses digitise and bringing them into the mainstream.

Also read:Investment tech start-ups see surge in funding in 2021

As a first step towards this mission, Tide recently announced its collaboration with its first banking partner, RBL Bank, one of India’s fastest growing private sector banks. RBL Bank will provide the bank account infrastructure for Tide’s India platform where members (SMEs) will have an option to open current and savings accounts.

Congratulating Tide on the achievement, UK Minister for Investment, Gerry Grimstone said, “I am pleased that Tide’s innovative business financial platform, part of the UK’s world leading fintech ecosystem, is embracing the opportunities in India’s dynamic and growing SME market. The UK and India have ambitious plans to deepen our trade and investment partnership and bring benefits to both economies, and this is a great example of what we can do together.”

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RBL Bank appoints Chandan Sinha, Manjeev Singh Puri as directors on its Board

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RBL Bank has appointed Chandan Sinha and Manjeev Singh Puri to its board of directors.

Sinha is a career central banker and industry veteran with over 40 years of experience and Puri is a former senior Indian diplomat and India’s ambassador to several countries with over 38 years of experience.

Also read: Broker’s call: RBL Bank (Buy)

“The new board members will provide continued strategic direction and guidance to help RBL Bank achieve its objectives,” it said in a statement on Tuesday, adding that the bank’s board now has 11 members.

Welcoming the two new members, Prakash Chandra, Chairman of the Board, RBL Bank, said, “The collective experience of our diverse board makes us better placed to capitalise on opportunities and deal with any challenges. We have taken several steps to fortify the franchise and their valuable guidance will empower our growth journey.”

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Axis Bank selects AWS to accelerate digital transformation

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Private sector lender Axis Bank has selected Amazon Web Services (AWS) to accelerate its digital transformation programme.

“As part of a multi-year agreement, Axis Bank will draw on the breadth and depth of AWS services, including containers, database, and compute, to build a portfolio of new digital financial services to bring advanced banking experiences to customers, including online accounts that can be opened in under six minutes and instant digital payments, helping the bank increase customer satisfaction by 35 per cent and lower costs by 24 per cent,” AWS, an Amazon.com company, said in a statement on Tuesday.

Axis Bank has deployed over 25 mission-critical applications on AWS, including a Buy Now Pay Later product and a new loan management system to support it, Account Aggregator, Video-Know Your Customer, and WhatsApp banking.

Are Indian banks ready to make the ‘digital-first’ transition?

Axis Bank also plans to migrate 70 per cent of its on-premises data centre infrastructure in the next 24 months to further reduce cost, improve agility, and improve customer experience.

Migration to cloud

Subrat Mohanty, Group Executive, Axis Bank, said, “We believe AWS will enhance our agility and resilience to manage two key features that define our digital business — rapid scale and high velocity. We aim to transition 70 per cent of our infrastructure and applications on the cloud.”

Axis Bank has set up a cloud centre of excellence to accelerate its cloud migration and set the digital foundation for innovating new services. At present, 15 per cent of the bank’s applications are already on the cloud.

Axis Bank Q4 net jumps to ₹2,677 cr

“Cloud is transforming the financial industry and we are delighted to help Axis Bank build and grow a suite of digital banking services that evolve with technology changes, introduce new payment modes, and support evolving consumer and business needs in India,” said Puneet Chandok, President, Commercial Business, AWS India and South Asia, AISPL.

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Huge slowdown in credit offtake a cause of concern for banking industry: SBI DMD

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The the huge slowdown in credit offtake is worrying banking sector with growth in hit due to lack of investments from the private sector and low capital expenditure by corporates, said VS Radhakrishnan, Deputy Managing Director at State Bank of India.

Deposit growth has been close to 10 per cent in May 2021 as customers opt for savings rather than consumption.

Also read: Talcher Fertilizers secures ₹9,560 crore loan from SBI-led consortium for coal gasification

“The slowdown in credit growth has been at around 5.3 per cent in FY21, the lowest in the last three-four years. It is a matter of serious concern. Private sector is seeing a huge slowdown in fresh capex commitment and large corporates have gone in a big way deleveraging themselves,” Radhakrishnan said at a webinar on outlook on the economy due to Covid surge and impact on the banking sector, organised by the Merchants’ Chamber of Commerce & Industry.

Weak consumer sentiment

Consumer sentiment is weak and gearing for medical expenses due to pandemic worries has pushed people avoid spending, and this has hit demand.

“People are in a wait-and-watch-mode. Credit offtake can happen only when investment cycles come back and that can happen only when confidence comes back and private investments will follow when confidence returns,” he said.

However, once the economy bounces back, government starts investing in infrastructure and private sector gets back its confidence to invest, credit offtake will start improving in the next three-to-six months. “Both Central and State governments should try to boost consumption by taking liberal view on the fiscal front. The gradual unwinding of lockdown and a larger vaccination drive will help us recover from the lows of Covid-19,” he said.

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How China humbled Britain’s mighty HSBC Bank

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On a rainy day last November, China Baowu Steel Group, the world’s largest steel maker, gathered its finance department for a training session on the outskirts of Shanghai. One highlight was a presentation featuring a sensitive slide: a “black list” of 60 lenders that the state-owned steel giant had declared off-limits.

Virtually all the lenders branded by China Baowu as too “high risk” to engage with were troubled Chinese banks, large and small. But at the very end of the list, a copy of which was reviewed by Reuters, there was a single foreign lender, one of the largest banks in the world: HSBC Holdings PLC.

The executive making the presentation did not mince words. China Baowu can’t use these banks to obtain the short-term lending instruments known as commercial paper, the executive said, according to a person who attended the meeting. And in case anyone missed the British bank’s presence on the list, the presenter said: “If you look at the bottom, of course you can see HSBC.”

The decision by Baowu to blackball HSBC is part of a clamp down on the global London-based bank by many of China’s gargantuan state-owned enterprises – a campaign described to Reuters in interviews with HSBC bankers, and employees at state companies who have first-hand knowledge of their operations. Controlled by China’s ruling Communist Party, these companies manage the nation’s largest industrial projects and are responsible for $9.8 trillion of revenue annually.

The reason for the pull back by state firms isn’t HSBC’s financial soundness, which isn’t in question, but rather Chinese politics. People inside the state enterprises and HSBC say Beijing has grown disenchanted with the bank over sensitive domestic and international legal and political issues, from China’s crackdown in Hong Kong to the US indictment of an executive at Chinese national tech champion Huawei Technologies.

Also read: More mills look to export rice to China

Reuters identified nine state-owned enterprises that have ended or cut back on their business with HSBC as a result of the bank’s falling out of favour with Beijing. Among those who’ve shut out HSBC is Beijing-based China Energy Engineering GroupCo., Ltd., a Fortune Global 500 construction conglomerate, which previously used the bank to provide guarantees for international projects, among other things.

Early in 2020, the construction giant’s senior leadership sent an e-mail internally instructing employees to avoid HSBC completely, said two executives at the company with knowledge of the matter. The reason for the move, one of the executives explained, was the Huawei incident.

HSBC has for more than 150 years been a force in banking in Greater China – its initials stand for The Hongkong and Shanghai Banking Corporation Limited. The bank’s troubles were initially sparked by its role in a high-profile US case against Huawei’s chief financial officer.

Beijing was enraged that the bank had provided information in 2017 about Huawei to the US Department of Justice, which helped bolster the ongoing criminal case. HSBC’s involvement was first made public by a Reuters report in2019

Pressure on HSBC increased during the pro-democracy protests that shook Hong Kong in the second half of 2019, and when China imposed a tough national security law in the city in 2020. During the protests, Chinese social media users lashed out at the bank, alleging one of its employees had criticised the actions of the Hong Kong police in an online post – a controversy that was covered by state media.

The criticism from Beijing has been withering. Citing the Huawei case and what it said was the bank’s lack of support for the national security law, the People’s Daily, the main mouthpiece of the ruling Communist Party, warned last June that HSBC risked losing much of its business and would pay a “painful price” for having gone “to the dark side.”

Also read:Hong Kong’s Apple Daily editorial writer arrested at airport

In another sign of displeasure, Chinese regulators in Shanghai last August fined the bank and three senior HSBC bankers on the mainland, and in a rare move publicised their names. In the middle of last year, Chinese regulators also stopped holding one-on-one meetings with senior HSBC bankers, according to two mainland employees at the lender with direct knowledge of the matter.

Business impact

As painful as the public blaming and shaming has been, much of the financial pressure on the world’s seventh-biggest lender by assets has been applied via China’s state-controlled enterprises. Reuters pieced together the campaign to humble HSBC, whose financial future depends on China, through interviews with more than 20 employees at state-owned companies, over 50 current and former bank employees, and several staff members at competing lenders. All spoke on condition of anonymity.

In response to questions from Reuters, HSBC said it doesn’t comment on clients. “That said, we do not recognise Reuters’ description of our client relationships,” the bank said in a statement. “As China’s economy continues to recover from the pandemic, the strong client relationships we have maintained have seen us win new business and, in many cases, expand the scope of our mandates.” The bank also said it engages “regularlywith Chinese authorities at all levels.”

China Baowu Steel didn’t respond to questions from Reuters, including whether the ban on HSBC was still in place. The other state companies named in this story also didn’t respond to questions from Reuters. Neither did China’s State Council nor the State-owned Assets Supervision and Administration Commission, which oversees large state-owned enterprises.

In interviews with Reuters, bankers at HSBC said the broader campaign against the bank in China curtailed efforts to expand its business: freezing it out of bond issuances, stymying its access to retail customers and locking it out of pitches for syndicated loans – lending done by groups of banks.

Syndicated loans and bond underwriting – two key publicly available indicators of the bank’s performance – both showed declines in 2020, according to Refinitiv data.

In syndicated loans, HSBC’s China market share for loans in which it was a lead lender dropped from sixth to ninth. The value of HSBC’s share of syndicated loans to all Chinese companies, including state-controlled firms, plummeted by about 55 per cent in 2020, to $3.2 billion from $7.2 billion in 2019, Refinitiv data shows.

The market overall slipped just 4 per cent. Standard Chartered PLC, a British arch rival of HSBC with a similarly long presence in the region, saw an increase in total proceeds from its China syndicated loans in 2020, according to the data.

While HSBC handled 174 bond underwriting deals in 2019, that number dropped to 155 issuances in 2020 – even as the total number of bond issuances by the industry jumped 29 per cent. Overall, the value of those bonds managed by HSBC rose from $13.8 billion to $15.4 billion between 2019 and 2020. That 12 per cent increase for the bank was below a 26 per cent rise in total volume for the industry.

Also read: WMCC meet: India, China agree to ensure peace to strengthen relations

HSBC’s experience reveals a core challenge for multinational firms operating in China: The market is crucial to their growth prospects, but Western firms doing business here increasingly risk being mired in the growing tensions between Beijing and the West.

HSBC has little choice but to tough it out. The bank’s mainland and Hong Kong operations accounted for 39 per cent of its annual $50.4 billion in revenue in 2020, while the United Kingdom, its second largest market, brought in 28 per cent. And mainland China offers HSBC the biggest potential for growth globally: Last year, the bank was getting only about 6 per cent of its revenues from the mainland itself, home to the world’s second-largest economy.

While Beijing has moved to bring the bank to heel, it doesn’t appear set on completely disrupting its business. As the biggest foreign lender in China, enjoying long relationships with some of its largest firms, HSBC plays an important role in providing credit, foreign exchange options, and bond- and equity-underwriting services to Chinese businesses abroad.

“HSBC works with more than 1,200 Chinese holding companies and their subsidiaries, both on the mainland and in over 50overseas markets,” the bank said in its statement.

‘life as a banker’

HSBC’s pedigree in the region runs deep. It opened in HongKong in March of 1865. Its Shanghai operations started a month later. In 1984 it was the first foreign recipient of a banking license after mainland China re-opened to the world.

Until a few years ago, HSBC was in favour with China’s rulers. In 2009, it became the first foreign bank in China to under write yuan-denominated bonds issued by financial institutions. In 2015, the bank announced it was adding hundreds of staff to bolster the southern Pearl River Delta region as its gateway to the mainland. And in 2017, it became the first foreign bank in China to launch a majority-owned securities joint venture.

Back in 2016, in an address titled “Life as a banker,” PeterWong, then HSBC’s Asia-Pacific chief executive, spoke of the promising outlook at an event organised by the Hong Kong University Business School.

“Banking has a future and it has an important future,” said Wong, who was born in Hong Kong in 1951, when the city was under British rule. “As long as there’s trade, as long as there’s investment, as long as there is private wealth, there will be banking.”

In the early 1970s, Wong moved from Hong Kong to the United States, earning an MBA from the Kelley School of Business at Indiana University. He played for the college soccer team – an experience that, he said in remarks posted on YouTube in 2015, helped him “learn how to lose, get better and win the game.” After stints at Citibank and Standard Chartered, he joined HSBC, becoming the top Asia executive in 2010.

Like HSBC, Wong adroitly straddled Western finance and Chinese politics. He has been a member of the Chinese People’s Political Consultative Conference, a top political advisory body. In 2018, he was among the Hong Kong business leaders who were asked by major institutions in Beijing – such as the central bank – to submit written analyses of key initiatives such as China’s global “Belt and Road” investment program, according to a former colleague of Wong with direct knowledge of the matter.

“Managing the cultural differences is very difficult,” Wong said in comments posted on the Kelley School website. China, he added, “has just been opened the last 40 years, and so the mentality of China versus that of the Western world is very different.”

Also read: China launches first bullet train in Tibet, close to Indian border

The bank declined a request to interview Wong, who stepped down as Asia chief this month. He will be the non-executive chairman of HSBC Asia Pacific.

The East-West balancing act has grown trickier for HSBC and its peers in Hong Kong. Since the pro-democracy protests erupted in 2019, Beijing has systematically dismantled the liberties enjoyed by residents of the former British colony. Dozens of democracy activists have been arrested. Last week, the authorities in Hong Kong effectively shut down the city’s leading pro-democracy news outlet, Apple Daily, by arresting its leaders and choking off its funds.

HSBC’s troubles, though, began before the unrest.

In December 2018, Huawei’s chief financial officer, Meng Wanzhou, who is also the daughter of the company’s founder, was arrested in Vancouver. She’d been charged by the US Department of Justice, which is still seeking her extradition from Canada,with conspiring to defraud HSBC and other banks by misrepresenting Huawei’s relationship with a company operating in Iran. She denies the charges and is fighting extradition. Huawei declined to comment.

As Reuters reported in February 2019, the US case against the Chinese tech powerhouse was built in part on presentations given by HSBC to American law enforcement.

In the following months, HSBC bankers say, the bank’s enquiries to some state-owned companies about previously agreed plans were met with non-committal responses. Then, some corporate clients transferred deposits held at HSBC to competitors, said three HSBC bankers with direct knowledge. Invitations to HSBC from borrowers to pitch for new business started to dry up, according to one senior executive at the bank and another source at a competing bank who attends pitch meetings.

The senior HSBC executive, as well as a second senior banker in Hong Kong, said they were later told by colleagues in mainland China that in the wake of the Huawei case, the Chinese government had asked state firms to report any business ties they had with HSBC.

Even at some state companies that didn’t enact a blanket ban, some executives acted on their own to avoid HSBC. At Beijing-based Sinohydro Corporation Ltd., a state engineering and construction company, a person who selects which banks handle deals for the firm ruled out doing business with HSBC. One reason, the person said, was “mistrust” due to the Huawei incident.

A senior deals manager with authority to select banks at Shanghai Electric Group Co., Ltd., an energy equipment manufacturing company, decided against including HSBC on loan proposals. After reading about the Huawei case in official media, the deals manager grew concerned that company records could be handed over to US authorities.

The fallout intensified in the second half of 2019 as the protests swamped Hong Kong, where HSBC has about 30,000 employees. That summer, hundreds of thousands of people marched through the city, some chanting insults at the Chinese Communist Party. Demonstrations turned violent. HSBC bankers, including the two senior executives, told Reuters that Chinese regulators and clients began to ask where the bank and its employees stood politically.

One former senior HSBC banker recounted a meeting in Beijing in September 2019 with the chief financial officer of a large state-owned insurer. “That conversation then quickly turned to the Hong Kong protests and what my opinion was about the protests,” said the banker.

As the demonstrations escalated, HSBC Chairman Mark Tucker gave a carefully worded interview that September to Chinese state television. “We strongly condemn violence of any sort, any kind of disruption, to communities where customers, staff and shareholders are based,” he said.

Also read:Falling birthrate — China’s ‘birth pangs’

Tucker didn’t respond to questions from Reuters.

New challenge

The bank was soon facing a new challenge. In the spring of 2020, the National People’s Congress, China’s largely rubber-stamp parliament, prepared to pass a sweeping security law for Hong Kong. Legal experts said it would give Beijing cover to gut Hong Kong’s democracy movement, civil liberties and rule of law. Influential former Hong Kong leader Leung Chun-ying released a blistering attack on the bank on Facebook.

“China and Hong Kong don’t owe HSBC anything,” Leung warned in May last year, shortly before the law’s implementation. “The China business at HSBC can be replaced overnight by banks from China and other countries.”

Foreign companies like HSBC, he added, needed to be reminded which side their “bread is buttered” on.

Leung, who is a vice chairman of the Chinese People’s Political Consultative Conference, called out HSBC for not supporting the national security law. He declined to be interviewed for this story.

A few days later, on June 3, HSBC posted a picture of then Asia chief Wong signing a petition in support of the law on the bank’s WeChat account. On the same day, China’s official Xinhua news agency published a story in which Wong expressed his support for the law. Standard Chartered also publicly backed the law.

Standard Chartered declined to comment for this story.

Wong’s move drew condemnation in London and Washington. Then-US Secretary of State Mike Pompeo chided the bank for its”corporate kowtow.” British Foreign Secretary Dominic Raab said “the people of Hong Kong should not be sacrificed on the altar of bankers’ bonuses.”

The barrage from Beijing didn’t let up. In June, the People’s Daily, the official Communist Party mouthpiece, wrote that “HSBC will eventually lose all its customers.” The next month, a state-backed website accused HSBC of handing “the knife” to the US government in the Huawei case.

When asked by Reuters at the time about these attacks on the bank, one senior executive involved in HSBC’s global strategy dismissed the pressure campaign. “These are not voices of China,” he said. “We’re not going to get direction from newspapers.”

However, wealth managers at HSBC started examining their clients in Hong Kong for ties to the city’s pro-democracy movement, Reuters reported in July last year. Like other bankers in the city, they were looking to avoid any trouble with the sweeping new national security law, under which many forms of political activity can be deemed subversive.

Also read: India forced to ease anti-China policies

Some of China’s largest private companies, meanwhile, began limiting business with HSBC.

In July, online giant Tencent blocked HSBC from placing advertisements on any of its platforms, according to three people at HSBC and one former employee with knowledge of the matter. That deprived HSBC of one of the lender’s primary channels to reach retail customers in China. Tencent has since lifted this restriction on HSBC. Tencent declined to comment.

Regulatory fines

In August, China’s regulators took aim at the bank. Three senior bankers with HSBC’s mainland operations, and the bank itself, were slapped with a combined penalty of 530,000 yuan (more than $80,000) by China’s central bank.

The individuals’ full names and titles were posted on the central bank website in Shanghai, a rare public humiliation. The central bank said each penalty was for making a “credit inquiry without the authorisation of the customer.”

One senior HSBC executive, who has direct knowledge of the matter, said the case arose when a customer in Shanghai complained his personal data was accessed after he closed his account. The Shanghai branch of the regulator told HSBC at the time that it was a minor clerical error and didn’t warrant further action, the executive said.

But the local regulators later told HSBC executives that they’d been overruled by their bosses in Beijing. Inspectors began visiting the Shanghai branch and asking HSBC for one document after the next. Then, senior HSBC executives linked to the retail and wealth management business were summoned for long interviews.

“We disagree with Reuters’ representation of this matter,” the bank said. “Information security is a top priority at HSBCa nd we have taken immediate action to address this isolated incident.” No customer data was compromised, the bank added.

The People’s Bank of China and the China Banking and Insurance Regulatory Commission didn’t respond to questions about the incident.

Two months later came another painful slight. In October,China’s Ministry of Finance issued $6 billion of sovereign bonds. Since 2017, when China resumed sovereign dollar bond issuances after a 13-year hiatus, HSBC always got a piece of the business. Almost all the usual names in Chinese and international banking were part of the deal – but not HSBC.

Also read: Sethusamudram project and the China factor

The Ministry of Finance didn’t respond to a request for comment.

There have been recent rays of hope for HSBC. It was included in the Chinese government’s euro-denominated bond issuance in November. In January, HSBC was the first foreign lender to launch a fintech subsidiary on the mainland, allowing it to distribute financial products outside of physical branches.

In its statement, HSBC said despite the pandemic and low interest rates, its business in mainland China has “shown real resilience.” The bank pointed to an 8 per cent growth in total assets for HSBC China last year.

Still, HSBC bankers say they feel like they remain in Beijing’s bad books.

For example, the bank is waiting to receive a custody license, a potentially lucrative permit which would allow it to hold securities for safekeeping on behalf of mutual funds and private funds domiciled in China. In 2018, HSBC was one of the first lenders to apply for such a license, according to one current and two former bank employees. Several major foreign rivals have all since received custody licenses.

It feels, said one senior HSBC banker, “like we are getting tested for our professional loyalty every day.”

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SBI official, BFSI News, ET BFSI

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Banks need to operate on lower net interest margins for the good of the economy, an official of State Bank of India said on Monday. Speaking at a webinar organised by MCCI, Deputy Managing Director V S Radhakrishnan said lenders must develop the capability to function with NIMs less than the existing 3 -3.5 per cent range.

“Working on lower NIMs is good for the economy, though high margins are definitely good for the banking system,” he said.

Radhakrishnan, however, said the right eco-system has to be put in place for banks to operate on lower NIMs. “High credit cost is one of the reasons for higher margins,” he said.

He also said lenders need to forge alliances with NBFCs and fintech companies to reach out to unbanked areas.

Radhakrishnan said low credit growth among large corporations is a cause for concern, as most companies are deleveraging balance sheets by accessing equity markets and selling non-core assets.

Asset quality is another worry for the banking sector as the real economy has been hit by the COVID-19 pandemic, he said.

“Rural demand has been affected due to the second wave and consumer sentiment is weak. Many people have lost jobs, too,” the SBI official said.

Radhakrishnan said he hopes that the RBI will continue to maintain its accommodative stance despite the threat of inflation.

“The central and state governments need to boost demand,” he said.

The infrastructure sector can be a big game changer for the economy, and foreign investors should be wooed to invest in this space, Radhakrishnan added. DC RBT RBT



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Interview| Guidance is for 15% growth, will surely achieve it: George Alexander Muthoot

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George Alexander Muthoot, MD, Muthoot Finance

NBFC Muthoot Finance expects the business to improve in the second quarter after a muted first quarter. Managing director George Alexander Muthoot talks to FE’s Rajesh Ravi about the gold loan business and other plans. The Kerala-based company reported a 22.49 % year-on-year increase in its Q4 consolidated net profit to Rs 1,023.76 crore. Excerpts:

What is the outlook for the fiscal given that Q1 started with a lockdown?

It is as bad as last year. May was a washout However, things are starting to improve from the third week of June. But we are very sure that Q2 will be very good. The first quarter’s growth will be muted, but we will be able to make it up in Q2.
What is the guidance for the fiscal?

We have given a minimum guidance of 15% and we are sure that we will be able to achieve that. We have been achieving 15-25% growth in the past few years. The share of non-gold divisions in total AUM came down during Q4 and profits of the non-gold divisions are also seen lower. The non-gold business has been declining in the last four quarters and we have run-down our book in the vehicle and housing finance.Only microfinance has done some business. The gold loan was our savior and share of non-gold businesses in the profit has come down to 6%.AUM of non-gold has come down to 10% from 12 % in the last fiscal. I think non-gold businesses will improve in coming quarters.

What is your average LTV for the previous financial year?

The average LTV for the last fiscal was 68%. Normally, it fluctuates with the price of gold and moves up when the gold price declines. LTV does not affect us very much as people do not abandon their jewellery. There are reports of higher auctions by some NBFCs. We give loans for 12 months and are not worried about defaults. It becomes an NPA only after 15 months. In 12 months, almost 95% of our customers take back their gold. We auctioned only Rs 171 crore of gold in FY21. In FY20, we had auctioned loans worth Rs 500 crore and in FY19 loans worth Rs 1,000 crore. Our book size is Rs 50,000 crore and we have given loans of Rs 1,20,000 crore and we have only auctioned Rs 171 crore of bad loans. Our competitors had to auction because they give the loan for 90 days. In the last fiscal, we auctioned very old loans in our loan book.

How much is your cost of funds and outlook?

In the last 1-1.5 years, the cost of funds have come down by 150 bps. But I think it has bottomed out and inflation will catch up. Our incremental cost of funds is 7.5-8%. We have some legacy high-cost funds in our book.

What is your average ticket size of loans and new client acquisition?

Our average ticket size is `60,000 and we add 2-3 lakh new customers every quarter. Live accounts with us currently are at 60 lakhs.In the last two years, more than two crore customers have done business with us. It is a big churn business and the average tenure of a loan is only four months.

What about your branch expansion in the current fiscal?

We normally open 100-150 branches every year. Last year, we opened 85 branches. We will start growing the non-gold business from the second quarter.

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