PhonePe ties with Flipkart to digitise Cash-on-Delivery payments, BFSI News, ET BFSI

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PhonePe, digital payments platform today partnered with Flipkart to launch contactless Scan and Pay for Flipkart’s pay-on-delivery orders.

PhonePe’s dynamic QR code solution will enable customers who earlier opted for cash on delivery to pay digitally through any UPI app at the time of delivery. This will help reduce personal contact while ensuring safety, and drive contactless payments for customers who are traditionally more comfortable with cash on delivery.

Ankit Gaur, Director of Business, PhonePe said, “Digital payments adoption has become widespread over the past few years thanks to UPI. However, there still continues to be a preference for cash on delivery among some customers at the time of delivery. Digitising these cash-based payments would give a major boost to not just e-commerce but also contribute to the larger goal of Digital India. Our partnership with Flipkart to enable contactless and safe payments for its Pay on Delivery customers is a big step in that direction. Our solution not just offers a seamless and contactless payment experience to customers but also helps to reduce cash handling costs for e-commerce and logistics companies.”

Ranjith Boyanapalli, Head – Fintech and Payments Group at Flipkart said, “As the lines between e-commerce marketplace and digital payments continue to converge, it becomes imperative to solve for customers’ evolving needs and attitudes. While the pandemic has urged several consumers to make a shift to online shopping, some trust deficit during checkout remains in pockets. With ‘pay-on-delivery’ technology, we want to ensure that customers have peace of mind with their payments and at the same time can shop within the safety of their homes.”



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Reliance Nippon Life declares ₹306.88 crore bonus to policyholders

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Private life insurer Reliance Nippon Life Insurance on Monday announced a total bonus of ₹306.88 crore for its participating policyholders in 2020-21.

This bonus issuance will benefit over 6,85,000 participating policyholders, a company release said. All participating policies in force as of March 31, 2021, have been credited with the bonus declared, it added.

For policies with reversionary bonuses, this will increase the guaranteed benefits on death and maturity, the company said.

Also read: Edelweiss Group divests stake in Edelweiss Gallagher Insurance Brokers

The bonus is paid out of the profits generated by the company’s participating policyholders’ funds for the year FY2020-21. It registered a profit after tax of ₹50 crore in the year-ended March 31, 2021.

Reliance Nippon Life Insurance is a joint venture between Reliance Capital and Nippon Life Insurance, Japan.

As of March 31, 2021, its total assets under management (AUM) stood at ₹24,383 crore and the total sum assured at ₹78,847 crore. The claims settlement ratio was 98.48 per cent.

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PhonePe and Flipkart partner to digitise cash-on-delivery payments

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Digital payments platform PhonePe has partnered with Flipkart to launch contactless ‘Scan and Pay’ feature for the e-commerce major’s pay-on-delivery orders.

“PhonePe’s dynamic QR code solution will enable customers who earlier opted for cash on delivery to pay digitally through any UPI app at the time of delivery,” it said in a statement on Tuesday, adding that this would help reduce personal contact while ensuring safety, and drive contactless payments for customers who are traditionally more comfortable with cash on delivery.

Ankit Gaur, Director of Business, PhonePe said, “Digital payments adoption has become widespread over the past few years thanks to UPI. However, there still continues to be a preference for cash on delivery among some customers at the time of delivery. Digitising these cash-based payments would give a major boost to not just e-commerce but also contribute to the larger goal of Digital India.”

Also read: Flipkart launches Shopsy to help entrepreneurs

With this facility, customers will just need to scan the PhonePe QR code to make contactless payments from home for deliveries from Flipkart.

“While the pandemic has urged several consumers to make a shift to online shopping, some trust deficit during checkout remains in pockets. With ‘pay-on-delivery’ technology, we want to ensure that customers have peace of mind with their payments and at the same time can shop within the safety of their homes,” said Ranjith Boyanapalli, Head – Fintech and Payments Group, Flipkart.

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Bank loans to industrial sector shrink during Modi rule, BFSI News, ET BFSI

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The share of banks in loans to the industrial sector dropped massively during 2014-2021 even as credit to the retail sector, including home loans, saw a boom.

As per the data, industrial credit fell to 28.9% by March 2021 from 42.7% at the end of March 2014.

“Over recent years, the share of the industrial sector in total bank credit has declined whereas that of personal loans has grown,” the Reserve Bank of India said in its Financial Stability Report.

The environment for bank credit remains lacklustre in the midst of the pandemic, with credit supply muted by persisting risk aversion and subdued loan demand and within this overall setting, underlying shifts are becoming more evident than before, it said.

Loans to the private corporate sector declined from 37.6% in 2014 to 27.7% at the end of March 2021. During the same period, personal loans grew from 16.2 to 26.3%, in which housing loans grew from 8.5% to 13.8%.

Fiscal 2021

Bank credit growth to the industrial sector decelerated 0.8% year-to-date as of May 21, 2021, due to poor loan offtake from the corporate sector.

Growth in credit to the private corporate sector, however, declined for the sixth successive quarter in the fourth quarter of the last fiscal and its share in total credit stood at 28.3 per cent. RBI said the weighted average lending rate (WALR) on outstanding credit has moderated by 91 basis points during 2020-21, including a decline of 21 basis points in Q4.

Overall credit growth in India slowed down in FY21 to 5.6 per cent from 6.4 per cent in FY20 as the economy was hit hard by Covid. and subsequent lockdowns.

Credit growth to the industrial sector remained in the negative territory during 2020-21, mainly due to the COVID-19 pandemic and resultant lockdowns. Industrial loan growth, on the other hand, remained negative during all quarters of 2020-21.”

The RBI further said working capital loans in the form of cash credit, overdraft and demand loans, which accounted for a third of total credit, contracted during 2020-21, indicating the impact of the coronavirus pandemic.

Shift to bonds

The corporate world focused on deleveraging high-cost loans through fundraising via bond issuances despite interest rates at an all-time low. This has led to muted credit growth for banks.

Corporates raised Rs 2.1 lakh crore in December ended quarter and Rs 3.1 lakh crore in the fourth quarter from the corporate bond markets. In contrast, the corresponding year-ago figures were Rs 1.5 lakh crore and Rs 1.9 lakh crore, respectively.

Bonds were mostly raised by top-rated companies at 150-200 basis points below bank loans. Most of the debt was raised by government companies as they have top-rated status.

For AAA-rated corporate bonds, the yield was 6.85 per cent in May 2020, which fell to 5.38 per cent in April 2021 and to 5.16 per cent in May 2021.



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Paytm launches ‘Postpaid Mini’ – The Hindu BusinessLine

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Digital financial services platform Paytm has launched Postpaid Mini, an extension of its Buy Now, Pay Later service, to drive affordability amongst those new to credit.

The small-ticket instant loans will give flexibility to users to maintain liquidity during the Covid pandemic. This service has been launched in partnership with Aditya Birla Finance Ltd.

With the launch of Postpaid Mini, the company will offer access to loans ranging from ₹250 to ₹1,000, in addition to Paytm Postpaid’s instant credit of up to ₹60,000. This will enable users to pay for their monthly expenses, including mobile and DTH recharges, gas cylinder booking, electricity and water bills, shop on Paytm Mall and more, according to the company.

Fintech will be the silver bullet for growth in 2021

Driving consumption

Bhavesh Gupta, CEO, Paytm Lending, said in a statement: “We want to help new-to-credit citizens start their credit journey and develop financial discipline. Through Postpaid we are also making sincere attempts to help drive consumption in the economy. Our new Postpaid Mini service helps users manage their liquidity by clearing their bills or payments on time.”

Paytm eyes $3-billion IPO

With this service, Paytm Postpaid is offering a period of up to 30 days for repayment of loans at 0 per cent interest. There are no annual fees or activation charges, only a minimal convenience fee.

Through Paytm Postpaid, users can pay at online and offline merchant stores across the country. Paytm Postpaid is currently available in over 550 cities in India.

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Private banks report rise in deposits, muted growth in advances in Q1FY22

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Private sector banks reported a steady increase in deposits in the provisional data for the quarter-ended June 30, 2021, though advances remained subdued amidst localised lockdowns that impacted business activity.

However, bucking the trend, HDFC Bank reported a 14.4 per cent growth in its advances to about ₹11,47,500 crore as of June 30, 2021 compared to ₹10,03,300 crore a year ago.

Domestic retail loans as of June 30, 2021 grew by around 10.5 per cent over a year-ago period and remained at a level similar to that as of March 31, 2021; domestic wholesale loans as of June 30, 2021 grew by around 17 per cent y-o-y and around 2 per cent over March 31, 2021, it said in a regulatory filing on Monday.

The bank’s deposits grew 13.2 per cent to about ₹13,46,000 crore as of June 30, 2021 versus ₹11,89,400 crore a year ago.

Also read: Amid worries over demand revival, Axis Bank sees 10 times growth in online shopping fest

Yes Bank and Federal Bank

Meanwhile, Yes Bank reported a 0.4 per cent decline in its loans and advances for the first quarter of the fiscal to ₹1,63,914 crore as against ₹1,64,510 crore as on June 30, 2020. On a sequential basis, loans fell 1.8 per cent.

In contrast, its deposits soared by 39.1 per cent to ₹1,63,295 crore for the quarter-ended June 30, 2021 from ₹1,17,360 crore a year ago.

Meanwhile, Federal Bank reported an 8 per cent growth in gross advances to ₹1,32,770 crore for the first quarter of the fiscal as against ₹1,23,437 crore a year ago.

Its total deposits increased by 9 per cent to ₹1,69,393 crore for the quarter-ended June 30, 2021 from ₹1,54,938 crore a year ago. However, deposits fell by 1.9 per cent on a sequential basis.

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Banks’ exposure to better-rated large borrowers declining, BFSI News, ET BFSI

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New Delhi, The Reserve Bank of India (RBI) has said that exposure of banks to better-rated large borrowers is declining, while signs of stress are being witnessed in the MSME and retail sectors.

Within the domestic financial system, credit flow from banks and capital expenditure of corporates remains muted, said a report by the central bank.

“While banks’ exposures to better rated large borrowers are declining, there are incipient signs of stress in the micro, small and medium enterprises (MSMEs) and retail segments,” said the recently released Financial Stability Report for July 2021.

Further, the demand for consumer credit across banks and non-banking financial companies (NBFCs) has dampened, with some deterioration in the risk profile of retail borrowers becoming evident.

As per the report, macro stress tests indicate that the gross non-performing asset (GNPA) ratio of scheduled commercial banks (SCB) may increase from 7.48 per cent in March 2021 to 9.80 per cent by March 2022 under the baseline scenario.

In case of a severe stress scenario, the GNPA may rise to 11.22 per cent, although SCBs have sufficient capital, both at the aggregate and individual level, even under stress.

Further, the capital to risk-weighted assets ratio (CRAR) of scheduled commercial banks (SCBs) increased to 16.03 per cent and the provisioning coverage ratio (PCR) stood at 68.86 per cent in March 2021.

In his foreword for the report, RBI Governor Shaktikanta Das said that the sustained policy support along with further strengthening of capital buffers by banks and other financial institutions remain vital amid the Covid-19 pandemic.



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Airtel Payments Bank hopeful of break-even in FY22; logs surge in biz volumes amid pandemic, BFSI News, ET BFSI

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New Delhi: Airtel Payments Bank has seen a surge in business volumes in FY21 as lockdown curbs and migrants heading back to villages spurred new accounts as well as transactions, and the company is eyeing a break-even this fiscal, a top official said. Factors like growth in revenues, expanded scale of operations, and higher realisation per user from cross selling of products are expected to drive break-even in the current financial year.

The pandemic and subsequent lockdown curbs fuelled uptake as customers, both in rural interiors and urban cities, sought banking solutions closer home, opting for convenient and secure digital payment options. The bank witnessed a strong traction for its diversified product offerings such digital payments, money transfers, insurance, direct benefit transfer credits, Aadhaar-enabled payment system and collection management services.

A senior company official, who did not wish to be named, said Airtel Payments Bank is “confident” of a break-even this year, having reached the “right level of scale” with its large base of users.

A mail sent to the company did not elicit a response.

Meanwhile, the official said the company has build an adequate infrastructure, backed by investments in technology, to serve consumers and hence fixed costs and incremental investments are expected to remain in check.

The current user base of 5.5 crore reflects a large distributed cost base across customers for the company, the official said noting that the losses too have nearly halved in Q4 of FY21, compared to the year ago period.

Losses for full year FY21 were at about Rs 420 crore, while the fourth quarter losses stood at nearly Rs 70 crore. The company logged over 32 per cent growth in revenue at almost Rs 627 crore for FY21 from Rs 474 crore in previous fiscal.

COVID induced movement restrictions and curfews in different parts of the country had made it difficult for those living in villages as also migrants returning to their hometowns, to access conventional bank branches located some distance away to withdraw money.

Airtel Payments Bank – which has one of largest retail networks with over 500,000 neighbourhood banking points – saw marked increase in new accounts opening during the FY21, as transactions too rose, the company official said. At present, one in six villages in the country is being served by Airtel Payments Bank.

The company expects the digital payment momentum to continue, even accelerate in coming times, the official said.

Earlier this year, Airtel Payments Bank announced its customers will get an increased interest rate of six per cent per annum on savings account deposit of over Rs 1 lakh. The move, announced in May this year, followed Airtel Payments Bank becoming the first payments bank to implement an enhanced day-end savings limit of Rs 2 lakh, as per the Reserve Bank of India (RBI) guidelines. The interest rate is at 2.5 per cent per annum for a deposit up to Rs 1 lakh.



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Gold loans — a win-win for banks, customers

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Loans against gold jewellery seem to have become a veritable gold mine for banks, going by the rapid growth in their portfolio in FY21.

This is underscored by the fact that the portfolio of banks swelled 81.6 per cent year-on-year (y-o-y) to ₹60,464 crore as on March 26, 2021, against ₹33,303 crore as on March 27, 2020, as per Reserve Bank of India (RBI) data.

One can liken the growth in banks’ loans against gold jewellery portfolio to gold rush.

The portfolio clocked 33.9 per cent y-o-y growth as on March 27, 2020, over the March 29, 2019, outstanding figure of ₹24,866 crore.

These numbers are based on the Reserve Bank of India’s data on bank credit collected from select 33 scheduled commercial banks (SCBs), which account for about 90 per cent of the total non-food credit deployed by all SCBs.

A Covid-positive

The demand for gold loans surged after the outbreak of the pandemic in March 2020 as the economy reeled under its impact, leading to job losses, salary cuts, and mounting emergency health expenses.

Small businesses used these loans, post the six-month Covid-related moratorium period, to either ensure continued operations or re-start operations that had to be shut down temporarily due to lockdowns.

These loans have helped individuals and small businesses keep their head above water during these stressful times.

Moreover, the RBI, too, played its part by liberalising rules, which saw banks double down on the gold loan portfolio.

To mitigate the economic impact of the pandemic on households, entrepreneurs and small businesses, the central bank, in August 2020, increased the Loan To Value (LTV: loan amount to asset value ratio) for loans against the pledge of gold ornaments and jewellery for non-agricultural purposes from 75 per cent to 90 per cent till March 31, 2021.

Elevated gold price

With a higher LTV and elevated gold price, borrowers could get more loan per gram of gold pledged.

Competitive interest rate was the icing on the cake, with public sector banks such as Bank of Maharashtra and State Bank of India charging 7.35 per cent and 7.50 per cent, respectively.

The aforementioned factors aided banks in making deeper inroads into a business segment, traditionally dominated by gold loan companies such as Muthoot Finance and Manappuram Finance.

For example, in FY21, State Bank of India’s portfolio of general purpose personal loan against pledge of gold ornaments soared 465 per cent year-to-date (y-t-d) to ₹20,987 crore as on March 31, 2021, from ₹3,715 crore in the beginning of the financial year.

Bank of Maharashtra’s retail gold loan portfolio grew about 11 times in FY21 to about ₹1,370 crore.

Bank of Baroda’s retail gold loan portfolio more than doubled from ₹436 crore as on March 31, 2020, to ₹1,101 crore as on March 31, 2021.

The overall gold loan advances of Federal Bank and CSB Bank shot up 70 per cent y-o-y (to ₹15,816 crore) and 61 per cent y-o-y (₹6,131 crore), respectively, in FY21. However, details of growth in retail gold loans were not readily available.

Immediate liquidity

AS Rajeev, MD and CEO, Bank of Maharashtra (BoM), observed that the full potential of gold loans was not explored by his bank in the past. So, the Bank revamped the gold loan scheme to make it more convenient, competitive and customer-friendly.

“Considering the testing times, when many of the individuals and small businesses were cash starved, gold loan was instrumental in providing immediate liquidity.

“Our (overall) gold loan portfolio rose (about 7 times in FY21) to ₹1,939 crore by March-end 2021, and it stands at more than ₹2,100 crore as on date,” he said. Rajeev added BoM’s portfolio is expected to grow to ₹5,000 crore by the end of this fiscal.

C VR Rajendran, MD and CEO, CSB Bank, in a recent earnings call, emphasised that a major chunk of his bank’s incremental advances in FY21 came from gold loans. About 76 per cent of the advance growth was contributed by growth in gold loans.

“Last time our gold loan growth was so good because NBFCs were not at all active in the field. Once the customer comes out of NBFC and comes to a bank, he will not go back to the NBFC because the value proposition in a bank is better, the rates are very good.

“So, whatever we gained during that period, we will retain. Probably this pandemic will also help us acquire more new clients from the higher interest segment which should be good for us. It is a good value proposition for the borrower; it’s a win-win situation,” said Rajendran.

Zero capital requirement

Given that gold loan is fully secured, has less default risk and zero capital charge, it is an attractive product for lenders.

Banking expert V Viswanathan noted that as gold is an eligible cash collateral, there is zero capital requirement for loans against gold ornaments and jewellery. Further, as these loans are fully secured, they can be recovered (without court intervention) through auction.

He suggested that banks should consider introducing a ‘simple cash flow statement’ for one year to determine the repayment period and affordable Equated Monthly Instalments (EMIs). If inflows are low, they should sanction gold loan with interest repayment only and renew principal annually.

Viswanathan said borrowers can overcome liquidity mismatches via gold loans at low interest rates. There is no need to follow-up for getting loans. Further, there is no pressure to find money to pay as gold covers the loan.

In FY22 so far, growth in loans against gold jewellery relatively slowed down to 33.8 per cent y-o-y as on May 21, 2021, against 86.3 per cent y-o-y as on May 22, 2020.

Given the spectacular growth in the loans against gold jewellery portfolio in FY21, it remains to be seen if bankers continue to have the Midas touch with the portfolio in FY22, too.

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A call to preserve the ‘value’ of MSMEs at any cost

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Swaminathan Gurumurthy, member of the Board of the Reserve Bank of India, is an original thinker who follows the ‘Third Way’ propounded by the likes of Deendayal Upadhyaya and the labour movement leader Dattopant Thengdi when it comes to questions of finance and economics.

Recently, he wrote about how lenders should prevent illiquidity from leading to insolvency for enterprises, particularly in the MSME sector.

From a banker’s perspective, there is no better way to encapsulate what lenders should do under the current conditions for borrowers.

The primary focus

Even though fresh investments and new units ought to be supported, the primary focus now should be on protecting the units already working because the negative demonstration effect of MSMEs collapsing will be disastrous.

Gurmurthy’s construct assumes relevance here. If bankers can internalise this spirit and implement the government’s and RBI’s schemes for MSMEs – tailoring /customising them appropriately – MSMEs can weather the Covid impact.

As one of the world’s few full-service regulators, RBI Governor Shaktikanta has been admirably proactive right from January 2019 in supporting all MSME units facing financial stress through a restructuring scheme (without it resulting in downgradation of the asset as is the norm).

After board-level discussions on November 18, 2018, the first of these instructions were issue on January 1, 2019, valid up to March, 2020.

Restructuring

The special provision encouraging banks to offer restructuring to all eligible unitswas extended soon after the Covid-induced lockdown in April 2020, and now in the wake of the second wave impact, again up to September 30, under the Covid2.0 resolution framework.

Coupled with the Modi government’s Emergency Credit Line Guarantee Scheme, increased from ₹3- lakh crore to ₹4.5-lakh crore last week, the attempt is to ensure that money is available to all eligible units.

The RBI has also been supporting the liquidity requirements of banks by giving three-year money under its Long Term Repo Operations. Consequently, the average daily liquidity in the system is of ₹4 lakh crore.

Enough cheap money to go around, the government stepping in to guarantee loans, the regulator permitting a liberal restructuring of debt – banks cannot ask for more to support MSMEs and negotiate their cash flow problems.

What needs to be done?

So what are the practical steps to be taken up by banks? The following could be a 12-point template for this process. 1) Considering that the only condition stipulated by RBI is that the maximum moratorium as part of the restructuring should not exceed 2 years, a liberal restructuring scheme should be implemented forthwith.

2) The primary skill needed will be the ability to take a call on the intrinsic viability of the business and whether with support, the business will survive.

3) While all efforts are worth taking to keep the business afloat, in the very rare cases where the borrower is seen as unable to carry on activities even with additional support, it is better to take a decision early not to support. One of the fundamental principles of credit is that a ‘no’ today is often better than a ‘yes’ five/six months later.

4) The RBI has advised that the process of restructuring should be implemented and completed within 90 days of application by the borrower.

5) The usual tool kit of restructuring like conversion of erosion of working capital loan into a Working Capital Term Loan, conversion of unpaid interest into a Funded Interest Term Loan, rephasement of unpaid Term Loan instalment, additional need-based working capital loans, a term loan for meeting further cash losses for one year, and reduction in interest rates, along with moratorium on all repayments, should be extended to all requiring this assistance.

4) There may be need to conduct crash courses for loan officers as the average ticket size of the loans requiring recasting will be low and there will be knowledge/skill gaps at those levels. Terms like WCTL/FITL/Dimunition in Fair Value (a key factor in restructuring) and the Right of Recompense may be alien to many officials.

5) There is need to advertise and publicise this restructuring facility. Many borrowers and, sometimes branch officials, may not be aware of the scheme, its import and intent.

6) There will be requirement for hand holding by Chartered Accountants in preparing reasonable projections so that these units do not end up in another cul de sac again. Most often, banks do not receive the detailed workings required to put up restructuring proposals.

7) Often, it is found that date-keeping of the process is not proper. Borrowers need to be aware of their rights too as per RBI directions.

8) The RBI has instructed that “a register/ electronic record should be maintained by the bank wherein the date of receipt, sanction/rejection/disbursement with reasons thereof, etc. should be recorded. Banks should provide acknowledgement for loan applications received under priority sector loans”. This will apply to all restructuring requests, too.

9) It may be a good idea to build in the provision for sanction of a ‘Standby Cashflow Mismatch Credit Facility’ (with suitable margin stipulations) as part of all fresh loans both for working capital and term loans initially itself – akin to a proxy Debt Service Reserve – as most often, after a loan account has started exhibiting signs of stress, no officer wants to recommend/sanction additional finance for fear of being pulled up in accountability studies later on.

10) Declining of any credit facility, whether fresh or for rephasement, should be only with the approval of the next higher authority in banks.

These 12 points could form the basis for a genuine and whole-hearted approach to support MSMEs.

MSMEs represent entrepreneurship at its best and are our Swadeshi Start-ups. Indeed, the Union government has done well in now including retail and wholesale trade as part of MSMEs for priority sector lending. An executive order of the government of India in 2017 had excluded trade from MSMEs.

Clearly, a liquidity problem is bugging most MSME units now. We owe it to our next generation to tune our collective approach to value-preservation and not value-negation of these entrepreneurs. It is worth remembering that today’s MRF started as a toy-balloon manufacturing unit in 1946. That is the promise and the prospect MSMEs hold.

 

 

(The author is a Chief General Manager with a leading Public Sector Bank)

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