SBI YONO crossed 70.5 million downloads and a registered user base of 37.09 million, BFSI News, ET BFSI

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Country’s largest lender, State Bank of India‘s flagship digital offering YONO (You Only Need One) has crossed 70.5 million downloads, with a registered user base of 37.09 million and averages daily logins of around 10 million.

The bank laid out the details in its annual report and said it has been operating its analytical potential through AI/ML to increment efficiency, procuring new business and for risk management.
Post retail it added the service for its corporate customers too with five applications viz Corporate Internet Banking, Cash Management Product, Supply Chain Financing Unit, e-Trade and e-Forex. Currently, SBI is functioning to avail an entire digital trade finance solution to business clients on YONO platform.

The bank said, a digital journey has also been initiated for Forex rate booking and document upload facility to enhance customer convenience, which will help the bank increase income from Forex business.

The bank had also launched YONO offering in the UK, Mauritius, Maldives, Bangladesh, Sri Lanka and Canada. As of March 31, 2021, over 40,000 overseas customers have been onboarded on the YONO platform. SBI anticipation to inaugurate YONO in the countries such as Singapore, Bahrain, South Africa, and the USA by the end of FY2022.

The bank said it will continue accelerate its digital agenda as the scope and reach of YONO will be expanded further.



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Amit Saxena, SBI, BFSI News, ET BFSI

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Q. How is SBI using digital transformation as a means to address many challenges that is emanating during the pandemic. If you could share some light on digital architecture and things you are doing from last one year?

Amit Saxena: The last one year has been quite challenging. We thought this year we will be able to do things differently than last year. Given the pandemic situation we are into, having said that it has not stopped SBI moving from one stage of transformation to another transformation. We have done a lot of transformation with respect to digital banking platform YONO itself. We have introduced Video KYC, we are trying to launch end to end loan processing through a digital platform where we should be able to give it to all our customers so that they do not have to visit our branches.

We are going to start it with smaller amounts of loans, but we are planning to expand to all loans. We already have most of the loans. Like for example I you have a loan from another bank. What we call as the existing to the bank customer you can transfer that loan YONO platform. That is very good journey, it is still not end to end, very good journey it’s still not end to end but it would help you because we will generate there is some of the loan processing thing which still needs to be done through the system itself right so would we would generate you a sequence number and using that sequence number you cans peak to somebody will call you, you do not need to go anywhere and then you have to upload some of your documents and then it will be done because that’s the integration with the CRM system. Having said that that is only one part of the journey where we are trying to give customer convenience itself but at the same time what we are looking at we are looking at how our architecture is a revamp itself, so we have worked on most of our bigger systems architecture.

We are really looking at doing some of the architecture transformation now. Architecture transformation is not something which is easily said than done itself so you would see that a lot of things which we are trying to do so, one thing which we are very focused about which is the standardization and rationalization. So, what happens into our system, IT system just for the sake of our viewers that you would see that lot of there are lot of different system which are trying to integrate with each other and usually large banks like us we have to get some of those things into a manner that most of the system should be able to interact through a single interface and we should avoid a multiple interface system itself. So that kind of standardization we have done last year wherein now most of the system are interacting through an enterprise service bus and they are interacting in a manner in a seamless manner. So that helps bank with respect to that now the number of KPIs which we are having that is reduced.

The number of security related things gets centralized and most of the system is now able to know that which APIs they should be using. That is a kind of architectural event we have done. But that is the first step because once we are trying to do an architecture event, the second thing comes in how you are going to handle the scalability and just to let you know the last year the volumes have increased almost double itself. What you are having right that’s not going to stop they are going to double by this year also so what we have to see is that how we are going to scale our system. So, we have an approach with respect to when we are building such system and because we run some of the largest transaction processing system in the country itself. We do a scalability with the free hand than of waiting upon so, we are planning now the scalability by Q4 of this year then of trying to do so.



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Yono by SBI Joins Hands with Shivrai Technologies, to Launch Small Farm Accounting App, Farmizo Khata, BFSI News, ET BFSI

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Business Wire India

Farmizo Khata assisting Farmers of the Future

Shivrai Technologies, Indian AgTech company, recently announced the launch of their B2C Farm accounting mobile application, Farmizo Khata. Joining hands with Yono by SBI, they aim to help farmers across the country to manage their accounts efficiently, thus cutting down on losses. Shivrai also owns their own B2B brand, FarmERP.

Shivrai Technologies recently coined their 25-year mark of incorporation. Known for their formidable solutions in the space of AgriTech, they are all set to dip their foot into the B2C pool. Through this new venture with Yono by SBI, they aim to make their application increasingly accessible.

Farmers incur massive losses due to the lack of knowledge, disorganised book-keeping skills, and inability to manage their expenses in the most profitable manner. To aid this process, Shivrai Technologies partnered with leading digital banking platform, Yono SBI to help smallholder, marginal, and large-holder farmers by way of a free application. This will allow them to focus on their costs incurred, as well as the bookkeeping of total profits that are in line.

This free-of-cost application will not only efficiently manage their accounts but will also give them a platform to analyse and calculate their profits, losses, and expenses, thus enabling them to make wiser purchase, harvest, and production decisions. It is curated in the simplest possible way for smallholder farmers to benefit from it.

Aapki Kheti Ka Hisaab Kitaab- Available on Google Playstore and Appstore, as well as in the form of a digital portal, this accounting software has a simple User Interface and Experience for its audience. Shivrai is offering this software to farmers all across the nation at no cost.

How Does It Work?

Users can create their profile by entering basic information. Post that, the software will guide them to register their plot by entering Plot details and Crop Information. This software will also assist the farmers in Geo-Tagging their crops. In the next step, the farmers would be required to add their expenses incurred on each plot, along with their income details and profit and loss amounts on the software’s dashboard. After doing this, the software would automatically generate the Exact Cost of Production of each crop as per kg and acre. This would include the Auditor cost, the marketing and housekeeping cost, etc. In the end, the software would create a ‘Khata’ with a complete view of all the transactions in a simple ledger.

Sanjay Borkar, CEO and Co-Founder of Shivrai Technologies commented on the launch of the software, “We are very excited to announce the launch of this application. Inconsistent cost sheets, poor calculations of expenses and income, faulty accounts are a pain for farmers, resulting in massive financial setbacks. Farmizo Khata has entered the market with the sole purpose of reducing these financial setbacks for smallholder farmers, in turn increasing their yearly turnovers.,

Under the umbrella of Farmizo, Shivrai also plans on launching applications catering to various sub-verticals within the agricultural industry. In the year 2021, the brand is focusing on the upliftment of smallholder farmers by way of launching various applications personalised for their use. In the coming months, Shivrai is gearing itself to launch its new D2C application. The app that is in the final stages of testing, would be directly selling fresh fruits and vegetables to end-consumers, bypassing all and any third-party retailers or middlemen. In the next two years, the brand has a target to onboard 2 million agricultural stakeholders on their platforms.

Santosh Shinde, COO, and Co-Founder of Shivrai Technologies stated, “We believe Farmizo Khata will pave a way for smallholder farmers giving them the right support they need to make wise financial decisions. This being the 25th year of the inception of our parent company, Shivrai Technologies, we have some exciting projects in the pipeline. Farmizo is one such project that we can’t wait to share with the market.,

Shivrai Technologies is best known for their B2B Farm Business Management Platform, FarmERP. The platform has its presence in over 25 countries today, catering to stakeholders across the entire agricultural value chain. Their comprehensive platform acts as a solution for various agribusinesses and aims to vastly grow in the future with their personalised solutions.



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SBI and NPCI tie-up to push UPI adoption on YONO, BFSI News, ET BFSI

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The State Bank of India (SBI), country’s largest lender and The National Payments Corporation of India (NPCI), umbrella body of retail and digital payments have joined hands to launch a dedicated campaign to focus on deepening the reach of UPI transactions across all sections of the population.

This joint initiative aims at encouraging users of SBI’s banking and lifestyle platform YONO to opt for UPI payments. Apart from this, the campaign will also help in educating them about UPI’s benefits so that there are more and more UPI users in the ecosystem.

Ravindra Pandey, Strategy & Chief Digital Officer, SBI said, “UPI has been witnessing a strong month-on-month growth which is a testament of customers’ willingness to adopt digital payments. In this FY, the YONO platform recorded 5.30 million transactions worth Rs. 2086 crore. UPI is currently one of the most preferred digital payment modes in India with around 207 banks linked to it and SBI was leading the segment with 664.75 million transactions, as of January 2021.”

YONO has observed 34 lakh UPI registrations since its inception in 2017, with over 62.5 lakh transactions worth more than Rs. 2,520 crore at current daily average of nearly 27,000 transactions (in last 30 days).

Praveena Rai, COO, NPCI said, “We are pleased to partner with SBI to strengthen the digital payments ecosystem by promoting UPI awareness among YONO users. Customers just need to know their UPI ID and use it so they can enjoy the convenience of making or receiving payment from their YONO app to any other bank or payment app.”



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SBI digital services affected due to maintenance issues, BFSI News, ET BFSI

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Mumbai, Apr 1 () The country’s largest lender State Bank of India’s customers had to face issues on Thursday due to the unavailability of various digital services on account of upgradation of the bank’s digital banking platforms. The bank informed its customers on Thursday morning that it is upgrading its digital banking platforms, including Yono, Yono lite, internet banking, Unified Payments Interface (UPI).

“We will be undertaking maintenance activities between 2:10 PM to 5:40 PM on April 1, 2021. During the period, INB/YONO/YONO Lite/UPI will be unavailable. We regret the inconvenience caused and request you to bear with us,” the bank said on Twitter.

SBI has the largest network with over 22,000 branches and more than 57,889 ATMs across the country. As of December 31, 2020, it had 85 million internet banking and 19 million mobile banking users. The bank’s number of UPI users stood at 135 million at December-end.

At present, the bank has 35 million registered users of Yono, the digital lending platform.

It can be noted that on March 29, customers of the country’s largest private sector lender HDFC Bank faced problems in accessing its services due to glitches in its digital banking platform.

“Some customers are facing intermittent issues accessing our NetBanking /MobileBanking App. We are looking into it on priority for resolution. We apologize for the inconvenience and request you to try again after sometime. Thank you,” HDFC Bank had said in a tweet.

This is not the first time that the customers of HDFC Bank have faced service outage. In fact, the bank has been penalised by the Reserve bank of India (RBI) for two major outages in the past. HV BAL BAL



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SBI customers face issues with online transactions

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Customers of State Bank of India faced disruption in online transactions on Thursday after the bank undertook maintenance activities. Customers took to social media to report issues with logging into the bank’s flagship mobile app, YONO. Users were also having problems with payments using the Unified Payments Interface (UPI).

‘Maintenance activities’

“We will be undertaking maintenance activities between 2:10 p.m. and 5:40 p.m. on April 1. During this period INB/ YONO, YONO Lite/UPI will be unavailable. We regret the inconvenience caused and request you to bear with us,” SBI said in a tweet. However, it did not account for the outage faced in the first half of the day.

The bank has faced technical glitches with its platforms on previous occasions.

In December last year, YONO encountered a technical glitch. Customers took to Twitter to complain about not being able to open the app/login.

Today’s outage has occurred as SBI’s branches are closed for business since being the first day of the financial year.

“We request our esteemed customers to bear with us as we upgrade our digital banking platforms to provide a better online banking experience,” SBI said. Likewise, the customers of private sector lender HDFC Bank had faced intermittent problems with internet and mobile banking on Tuesday.

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SBI mobile banking faces issues

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Customers of the State Bank of India’s (SBI) were facing issues with online transactions on Thursday morning.

Customers took to social media to report issues with logging into the bank’s flagship mobile app, YONO. Users were also having problems with payments using the Unified Payments Interface (UPI).

SBI on March 31, and on April 1 morning had said that it will be undertaking maintenance activities in the second half, which will be impacting its online services.

“We will be undertaking maintenance activities between 2:10 pm and 5:40 pm on 1st April, 2021. During this period INB/ YONO, YONO Lite/UPI will be unavailable. We regret the inconvenience caused and request you to bear with us.”

However, it did not account for the outage faced in the first half.

Down Detector, a website that tracks internet outage, user reports related to issues with the SBI platform spiked at around 11 am. There were over 200 reports at around 12:21 pm.

In response to a customer complaint on Thursday afternoon at 12:10 pm related to SBI servers not working, SBI replied with a message reiterating the notice that it was undertaking maintenance activities.

However, as informed, the maintenance activities were set to begin post 2 pm.

The bank has faced technical glitched with its platforms on previous occasions. In December last year, SBI’s digital banking platform ‘YONO’ encountered a technical glitch. Customers took to Twitter to complain about not being able to open the app/login.

Today’s outage has occurred as SBI’s branches are closed for business since being the first day of the financial year.

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SBI launches second iteration of YONO Super Saving Days, BFSI News, ET BFSI

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State Bank of India (SBI) announced the launch of the second iteration of the YONO Super Saving Days, following the first edition which ran between February 4th to 7th, 2021.

The Super Saving Days, which will run between March 4 and 7, will give an exclusive range of discounts and cashback to the users of SBI’s banking and lifestyle platform, YONO.

In a statement, SBI said it had witnessed a ‘significant’ jump in traction during the first edition of YONO Super Saving Days. For the second edition, the lender said its 36 million customers would have access to offers across the Travel, Hospitality, Health, Apparels & Online shopping.

Retailers SBI has partnered with for the three days including Amazon, Apollo 24|7, EaseMyTrip, OYO, and Raymond. Customers can further avail upto 50% of hotel bookings, flight bookings, Apparels and Health Categories, apart from 7.5% unlimited cashback off Amazon.



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SBI launches YONO Merchant app to tap retail, enterprise players

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State Bank of India (SBI) is planning to deploy low-cost acceptance infrastructure across India over the next two years targeting two crore potential merchants across India in the retail and enterprise segments.

In this regard, India’s largest bank said its subsidiary, SBI Payments, is launching YONO Merchant App to expand the digitisation of merchant payments in the country.

Also read: SBI employees’ body expresses concern over target via digital platform YONO

SBI, in a statement, said the launch of the app is in line with the Reserve Bank of India’s recent announcement of creating a Payments Infrastructure Development Fund (PIDF) to encourage acquirers to deploy Point of Sale (PoS) infrastructure (both physical and digital) in lesser penetrated areas of the country.

Merchants will now be able to turn their near field communication (NFC)-enabled Android smartphones into payment acceptance devices through a simple mobile app, it added.

Following the deployment, merchants will also be able to access details of transactions, generate reports, and upload transactions for processing, among others, through SBI’s mobile application, besides accepting payments on their mobile device.

Dinesh Kumar Khara, Chairman, SBI, observed that the bank’s YONO platform, which was launched three years ago, has 35.8 million registered users.

“YONO Merchant is a brand extension of this platform aiming to improve user experience and bringing convenience to our merchants.

“In the next two to three years, we are aiming to digitise millions of merchants by upgrading their mobile phones into a PoS device accepting all form factors, accessing value-added services such as loyalty, GST invoicing, inventory management, and connecting into an interface to avail other banking products at a click of a button,” Khara said

Giri Kumar Nair, MD & CEO, SBI Payments, said his company is aiming to grow its merchant touch points multi-fold crossing 5-10 million (50 lakh- one crore) within two to three years.

According to the statement, SBI has partnered with Visa, on the ‘Tap to Phone’ feature, which aims to give the necessary boost to scale up acceptance infrastructure across the country.

TR Ramachandran, Group Country Manager, India and South Asia, Visa, said, “Our partnership with SBI is aimed at empowering more merchants with low-cost, innovative, simple and secure ways of accepting digital payments.

“We are confident that with SBI’s presence around the length and breadth of the country, millions of consumers in smaller cities will be able to pay digitally and conveniently at their nearby stores.”

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