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To access to the new version of YONO and YONO Lite with enhanced security features, as per the press release, users will have to update their mobile app and complete the one-time registration process on these apps. The registration process verifies the SIM of the registered mobile number (RMN) with the bank in order to complete the registration.
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State Bank of India (SBI) has launched a ‘SIM Binding’ feature in its digital banking platforms, YONO and YONO Lite, to protect customers from various frauds.
With the new feature, YONO and YONO Lite will work only on those devices which have SIM of mobile numbers registered with the bank, India’s largest bank said in a statement.
To access the new version of YONO and YONO Lite with enhanced security features, users will have to update their mobile app and complete the one-time registration process on these apps, it added.
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The registration process verifies the SIM of the registered mobile number (RMN) with the bank in order to complete the registration.
“YONO and YONO Lite will work with the basic rule of one mobile device, one user, one RMN. However, the customer can use both YONO and YONO Lite in the same mobile device using the SIM of RMN with the bank,” the statement said.
Rana Ashutosh Kumar Singh, DMD (Strategy) & Chief Digital Officer, SBI, said with this new feature, the bank’s aim is to provide enhanced security to its customers and help them with convenient and safe online banking experience.
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Customers of the State Bank of India’s (SBI) were facing issues with online transactions on Thursday morning.
Customers took to social media to report issues with logging into the bank’s flagship mobile app, YONO. Users were also having problems with payments using the Unified Payments Interface (UPI).
SBI on March 31, and on April 1 morning had said that it will be undertaking maintenance activities in the second half, which will be impacting its online services.
“We will be undertaking maintenance activities between 2:10 pm and 5:40 pm on 1st April, 2021. During this period INB/ YONO, YONO Lite/UPI will be unavailable. We regret the inconvenience caused and request you to bear with us.”
However, it did not account for the outage faced in the first half.
Down Detector, a website that tracks internet outage, user reports related to issues with the SBI platform spiked at around 11 am. There were over 200 reports at around 12:21 pm.
In response to a customer complaint on Thursday afternoon at 12:10 pm related to SBI servers not working, SBI replied with a message reiterating the notice that it was undertaking maintenance activities.
However, as informed, the maintenance activities were set to begin post 2 pm.
The bank has faced technical glitched with its platforms on previous occasions. In December last year, SBI’s digital banking platform ‘YONO’ encountered a technical glitch. Customers took to Twitter to complain about not being able to open the app/login.
Today’s outage has occurred as SBI’s branches are closed for business since being the first day of the financial year.
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