From Nigeria to India, Gen Z taps apps to invest, BFSI News, ET BFSI

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There’s a new generation of investors in town. They’re young, they get their tips on YouTube, and they’re armed with apps that make the stock markets more accessible than ever before.

US investment app Robinhood has made a splash in the West with its mission to open the markets to “everyday people”, but from Nigeria to India, Gen Z are flocking to homegrown equivalents.

“I don’t really care about my college, to be honest. It’s all market, market and market,” said Delhi student Ishan Srivastava, who started trading last December.

Srivastava uses a handful of Indian trading apps, including Zerodha and Upstox, and often gets his financial advice from YouTube. The ambitious 20-year-old hopes to build a diverse investment portfolio and then retire by 45.

In India in particular, the investment revolution has been aided by a boom in “demat” accounts — easy-to-open electronic accounts for holding financial securities, equity or debt.

But a similar app-led investment craze is also underway 8,000 kilometres (5,000 miles) away, in Nigeria.

– Banks ‘less attractive by the month’ – The country’s economic hub Lagos has long been known for its hustle and celebration of success, but the weakness of the naira currency has put extra pressure on youths to make cash as the cost of living has rocketed.

Nigerians have flocked to local apps such as Trove and Risevest which allow them to invest in US stocks, widely seen as a means of protecting wealth as the naira nightmare continues.

“I had the option of putting the money in the bank, but that is looking less attractive by the month,” said 23-year-old Dahunsi Oyedele.

“Sometimes I put my money in Risevest and get some returns in a week. Imagine getting one or two percent returns on 100,000 naira ($240) each week — that’s small, but it means a lot.”

For a few months after losing his job as a tech journalist due to the pandemic, Oyedele covered his rent by trading cryptocurrencies.

He is far from alone in turning to speculation during the Covid-19 crisis, as a combination of mass joblessness, stay-at-home orders and — for the fortunate — underused savings have encouraged people worldwide to dabble in trading for the first time.

In the US alone more than 10 million new investors entered the markets in the first half of 2021, according to JMP Securities, some of them drawn in by social media hype around “meme stocks” like GameStop.

Worldwide, the new arrivals are largely young. Robinhood’s median US customer age is 31; India’s Upstox says more than 80 percent of its users are 35 or under, a figure matched by Nigeria’s Bamboo (83 percent).

Trading apps have lowered the barriers to entry for youngsters in part by offering fractional trade.

A share in Amazon, for instance, is currently worth more than $3,000 — unaffordable for the average Gen Z or slightly older millennial. But a small fraction of that share might be within reach, particularly on an app that charges zero commission.

– Flirting with danger? – Trading apps may have been hailed as democratising access to the markets, but critics say they could also make it easier for inexperienced young investors to get into hot water.

In the US, the Securities and Exchange Commission is investigating whether apps are irresponsibly encouraging overtrading using excessive email alerts and by making investment feel like a game.

And Britain’s Financial Conduct Authority warned in March that the new cohort of young investors — who skew in the UK towards being women and from minority backgrounds — have more to lose.

Nearly two thirds of the new investors it surveyed said “a significant investment loss would have a fundamental impact on their current or future lifestyle”, the FCA found.

“This newer group of self-investors are more reliant on contemporary media (e.g. YouTube, social media) for tips and news,” the watchdog noted.

“This trend appears to be prompted by the accessibility offered by new investment apps.”

Some young investors have already been burned.

Mumbai-based product designer Ali Attarwala is giving trading a break after a bad experience with cryptocurrencies earlier this year.

“These apps make it easy to buy speculative assets like crypto, but there is still a lot of volatility in these new assets,” the 30-year-old told AFP.

Srivastava has also had ups and downs, but he sees his losses as part of the learning experience.

“When I started, I blew up almost 50 percent of the capital,” he said.

“I don’t treat them as my losses, but like education fees.”



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RBI tightens rules for payment companies outsourcing core activities, BFSI News, ET BFSI

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The Reserve Bank of India has formalised the framework for payment companies outsourcing payment and settlement related activities to third party operators. The central bank’s fresh guidelines come at a time when India’s tech ecosystem has seen several high-profile cyber attacks such as those at Juspay, Upstox and Mobikwik over last year targeting customers’ payments data.

As per the new rules, licensed non-bank Payment System Operators (PSOs), cannot outsource core management functions, including internal audits, and compliance with KYC norms to third-party service providers.

As defined by the central bank, core management functions include management of payment system operations such as netting and settlement, transaction management including reconciliation, reporting and item processing, managing customer data, risk management, information technology and information security management etc.

The central bank also added that the board of payment companies must “carefully evaluate” the need for outsourcing responsibilities.

“The PSO shall carefully evaluate the need for outsourcing its critical processes and activities, as well as selection of service provider(s) based on comprehensive risk assessment,” the central bank said. “The critical processes are those, which if disrupted, shall have the potential to significantly impact the business operations, reputation, profitability and / or customer service.”

The new rules also state that the liability of third-party losses would fall on the relevant board members and senior management of licensed payment operators. “Outsourcing of any activity by the PSO shall not reduce its obligations, and those of its board and senior management, who are ultimately responsible for the outsourced activity,” the central bank said.

The RBI had first announced the plan during the monetary policy announcement on 5 February 2021 with a view to enable effective management of attendant risks in outsourcing of payment and settlement activities.

“The resilience of the digital payment ecosystem to operational risks needs to be constantly upgraded,” RBI Governor Shaktikanta Das had said during his February MPC address.

“A potential area of operational risk is associated with outsourcing by payment system operators and participants of authorised payments systems,” he added. “To manage the attendant risks in outsourcing and ensure that code of conduct adhered to while outsourcing payment and settlement related service, RBI shall issue guidelines on outsourcing of such services by these entities,” RBI Governor has said.

In addition, the central bank has also asked non-bank PSOs to have clear contractual specifications on responsibilities being outsourced as well as conduct its own due diligence on technology and legal compliances when working with relevant third-party companies.



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Convenience drives millennials to invest in digital gold, BFSI News, ET BFSI

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– By Shashank Singhal

Gold is considered ‘God’s Money’ in India and has been a store of value for over 3000 years. For many investors, allocation to Gold has always been seen as a secure investment option as it may work as an inflation hedge, bears significantly less risk than Indian Stock, diversifies a portfolio, and has high intrinsic value.

Amidst the pandemic when people are hesitant to visit jewellery shops, gold dealers and deal with the downsides of buying gold physically like storage, checking purity, acquiring the gold digitally and online has come as a perfect solution for investors. Digital gold allows the investors to hold physical gold while taking advantage of cutting-edge technology that avoids the hassles of inspecting physical gold for purity and then figuring out a safe storage.

Accounting for roughly 34% of the total population, India has one of the largest millennial populations in the world. Millennials were found investing in the yellow metal more than ever before. Digital gold is gaining traction not only from big cities but also from tier 2 and 3 cities. Terence Lucien, Head of Mutual Funds & Gold, PhonePe said that they have managed to attract customers from 18,500+ pin codes (covering almost 99% of the entire country’s pin codes).

Why are Fintechs tapping it?

As a result of the pandemic, people have learned the value of investing. Gold has traditionally been an important part of every Indian’s investment portfolio. Over the last few years, customers have been increasingly opting for digital gold purchases.

Ashraf Rizvi, Founder & CEO, Digital Swiss Gold & Gilded said, “Gold has and will continue to be part of an Indian investor’s portfolio, and given that gold buying continues throughout the year, digital gold provides convenience that benefits both the customer as well as the provider. Further, the guarantee of purity, safety, and easy reselling of digital gold is driving its demand among customers. As a result, many fintechs are including digital gold in their product portfolio to engage with a new-class of digitally savvy investors.”

Leading stock broker Upstox also offers digital gold as one of its products, Ravi Kumar, Co-founder & CEO at Upstox believes millennial investors have been quite instrumental in spurring investments because of the easy access and safety offered in this mode.

Tier 2 & 3 Cities Driving Growth

There has been an uptick in digital gold demand over the last few months, Terence says, the weight of gold sold by PhonePe in the first few months of 2021 is over 250% of the gold sold during the same period in 2020. He adds “Our customers for Gold belong to various income segments ranging from those who save and accumulate gold by buying small amounts to those with large purchases worth INR 1 lakh per month. Customers now regularly buy gold throughout the year and increase their purchases, during festivals or special occasions such as birthdays, marriages, anniversaries etc. We have seen significant and broad-based adoption of Gold since our launch. Almost 60% of customers who buy Gold on our platform come from Tier 3 cities and beyond.”

Upstox has also witnessed similar trends, Ravi adds, “We have seen 14X growth between December 2020 and May 2021. More than 75% of orders for digital gold are from Tier 2 and Tier 3 towns.”

Partnership Model

Ashraf Rizvi believes that when it comes to digital gold offerings, trust is an important factor, both for the buyer and the provider. Digital Gold providers can partner financial marketplaces and personal finance advisors to offer digital gold as an investment option to their existing client base. FinTech Super Apps is another way for digital gold companies to promote their services.

Ravi from Upstox says while onboarding partners we consider attributes like 24*7 access, transparency, purity of gold and security.

PhonePe has partnered with SafeGold and MMTC-PAMP. Both SafeGold & MMTC-PAMP products (gold coins/bars) are certified for purity by assay certifying agencies. Terence said, “Customers can continue to buy more gold and expand their gold portfolio/savings to fulfil their financial goals, sell it at any time and have their money put into their bank account, and request delivery of gold coins and bars to their doorstep.”

Future Trends

As a commodity gold appeals to both serious investors and traditional buyers. The yellow metal holds sentimental value and is considered to be a lucrative asset in the long run. Terence said, “PhonePe believes that millions of Indians will prefer buying gold digitally due to the high level of trust, convenience, and affordability.”

With respect to partnership trends, Ashraf believes with the overall banking and financial services industry in India undergoing digitisation, personal finance, including gold investment platforms, will also pick-up pace to meet the demands of the new age customer.

Ravi adds that technology has played a significant role in increasing the adoption of this emerging investment instrument and the investment in digital gold will be on an upward trajectory in the coming years.



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