Kotak Mahindra Bank says glitch in its accounts due to wrong claims by a PSU bank, BFSI News, ET BFSI

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Kotak Mahindra Bank said that wrongful claims by a public sector bank on debit cards used on its point of sale (PoS) terminals has resulted in excess debits on its customer accounts.

Kotak was responding to a query by ET after twitter users complained of excess debits from their accounts.

“A PSU bank has claimed wrong amounts in the settlement file for card transactions done at merchant establishments managed by the PSU bank’s POS. This has resulted in excess debit from customers’ bank accounts on 8th March. All such excess debits have already been reversed”, Rohit Rao, Chief Communication Officer, Kotak Mahindra Group said without naming the bank.

On Monday evening Kotak account holders took to twitter to complain about the sudden loss from the bank accounts.

“Massive technical glitch in Kotak Bank, it seems. Rs 81,972 debited from my account (I don’t even have that much in all my a/cs put together). Call centre exec says ppl have lost Rs 6 lakh+ or Rs 1 lakh +, so i shouldn’t worry. Wait for 24 hours, she said,” Ravi Joshi a user said.



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HDFC Sec blocks trading in NSE cash for limited period; bourse says ops normal

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Domestic brokerage HDFC Securities blocked trading in NSE’s cash segment for its clients for a limited period due to a “technical glitch”.

NSE, which had suffered a nearly four-hour trading halt last week due to telecom connectivity issues, said all operations across its platforms were “functioning smooth and normal”.

Also read: NSE, BSE say they are operating fine

At 1001 hrs, HDFC Securities tweeted from its official handle, saying, “We have blocked trading in NSE cash due to a technical glitch. We request our customers to place cash orders on BSE. All other segments are working fine.” Within 15 minutes, which saw a quick clarification from the NSE about its operations being normal, the domestic brokerage put out another tweet asking customers to place orders through the NSE cash segment.

NSE’s smaller rival BSE said there are no issues on fresh orders or square-offs at Asia’s oldest bourse.

BSE’s chief executive Ashishkumar Chauhan clarified that the statement was in response to brokers and investors reporting problems on Twitter on a “competing exchange” in the morning.

He added that no one has reported any problems in trading at the BSE either on Monday or any day last week.

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NSE shuts trading due to technical glitch, no decision on resuming yet, BFSI News, ET BFSI

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NEW DELHI: Brokers and dealers on Dalal Street on Wednesday said all trading was stopped on NSE due to some technical glitch, and asked their clients to use BSE for the same.

NSE in a statement said that trading had been halted since 11:40 am due to some problem with its telecom services providers.

“NSE has multiple telecom links with two service providers to ensure redundancy. We have received communication from both the telecom service providers that there are issues with their links due to which there is an impact on NSE system,” NSE said.

It added that the company was working on restoring the system as soon as possible.

India’s largest broker, Zerodha, advised its clients to execute their trading orders through BSE for time being. Upstox, ICICIdirect also followed with similar advisories on social media.

Apparently, the ticker for the exchange was frozen much before trading was stopped. The last update on NSE website shows prices as of 10.08 am.

“NSE has halted all trading (Equity, F&O, Currency) from 11.40 am. NSE had issues with streaming feeds for Nifty, Bank Nifty, and other indices from 10.06 am. I am guessing that they are restarting all the processes for which they had to stop trading to fix the index feeds issue,” said Nithin Kamath, CEO, Zerodha.

He added that all open orders on NSE, including cash, derivatives and currency, have been cancelled by the exchange.

IIFL Securities in a tweet said that the NSE pre-open market will start at 1 pm and the normal market at 1:15 pm. However, a spokesperson for the exchange refuted the news. He added that there no decision has been made in this regard.

Meanwhile, BSE on its official website was running a ticker suggesting all segments at BSE “will operate as usual on Wednesday”.

D-Street Reactions
“I am remembering today the Russian market shutdowns in 1998. Russian authorities would wait for Europe to open, see if markets were Green, if yes, open Russia for trading. Else keep it shut. Today’s, Asia market action is ugly… (sic),” said Shankar Sharma, Founder of First Global, in a tweet.

Ajay Srivastava, CEO, Dimensions Corporate Finance told ET NOW that it was very important for NSE to give time to people to look at their account statement as they do not know which trades went through. So, no one knows what are the positions and where the margins are, he added.

Note: This is a developing story and will be updated.



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