HDFC Bank netbanking outage attracts customer outrage, BFSI News, ET BFSI

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Private lender HDFC Bank’s netbanking and mobile banking platforms suffered an outage on Tuesday, leading to customers of the bank complaining on various social media platforms. The outage comes amidst the lender being under scrutiny of the Reserve Bank of India (RBI) for repeated digital outages, for which the regulator had barred HDFC Bank from the issuance of new credit cards as well as digital business activities.

HDFC Bank in a tweet confirmed the outage, saying “Some customers are facing intermittent issues accessing our NetBanking/MobileBanking App. We are looking into it on priority for resolution,” The lender further added “We apologize for the inconvenience and request you to try again after sometime. Thank you.”

Customers of the bank expressed their anguish with the outage on the lender’s platforms through various social media posts.

The RBI had in December asked HDFC Bank to stop all digital launches, as well as source new credit card customers. The order came in light of numerous outages across the lender’s electronic banking services, for which the regulator had asked the management to examine lapses. Between 2018 and 2020, HDFC Bank suffered three outages across its platforms, with the most recent outage, attributed to a power outage at the lender’s primary data centre, taking place in November 2020.

HDFC Bank in February 2021 had submitted a plan to the RBI to stop its glitches across its technology platforms, according to a report by The Economic Times (ET). The plan included various short term and long term measures – which would take upto three months to implement.



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Government not inclined to bear loan moratorium costs, BFSI News, ET BFSI

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The government is not inclined to bear the burden arising of the recent Supreme Court judgement on a blanket waiver of compound interest or interest on interest on all loan accounts which opted for moratorium during March-August 2020.

“They (banks) are well-poised to handle this and we don’t see any space for government relief,” said a senior government official.

The government has already compensated banks for the interest on interest they had lost on loans outstanding below Rs 2 crore. Analysts estimate the additional cost to reimburse banks for all loans at Rs 7,000-10,000 crore.

“There is no directive from the court ordering the government to bear this cost,” the government official said on the condition of anonymity.

Since there is no deadline to refund the compound interest they have charged, banks can stagger the payment depending on individual account period and other conditions. A final call would be taken shortly, he said.

In its ruling last week, the Supreme Court refused to extend the moratorium beyond August 31, 2020 but directed lenders to waive interest on interest for all borrowers.

According to ICRA estimates, the compounded interest for six months of moratorium across all lenders was around Rs 13,500-14,000 crore, and the relief already extended over loans up to Rs 2 crore had cost the exchequer about Rs 6,500 crore.

A Macquaire research report has put the additional amount at around Rs 10,000 crore.

On account of the stress due to the Covid-19 pandemic, the Reserve Bank of India had announced the loan moratorium scheme to grant temporary relief to borrowers for payment of instalments due between March and August 2020.

The apex court in its judgement observed that the government and the central bank would decide on economic policy based on expert opinion. It further said a waiver of complete interest was not possible as it would affect depositors. The court ruled out an extension of the period of loan moratorium and any specific sector-wise relief.

According to Crisil Ratings, standstill on recognition of non-performing assets (NPAs) had tied the hand of lenders and consequently impacted the credit discipline of borrowers.

“Withdrawal of the same will enable lenders to enforce various legal measures and support their recovery efforts,” it said in a note.



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RBI has major concerns on cryptocurrencies, flagged it to govt: Das

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The Reserve Bank of India has “major concerns” on the cryptocurrencies traded in the market and has conveyed the same to the government, its governor Shaktikanta Das on Thursday said.

Underlining that both the government and the RBI are “committed to financial stability”, Das said there are no differences between the central bank and the Finance Ministry on the matter, and “we should now await the final decision on the matter” from the Centre.

Also read: Economic activity to continue unabated: RBI Governor

The comments come in light of what has been termed as confusing signals from the government on the cryptocurrencies. After announcing its intent to completely ban such currencies, which are very volatile in nature without any underlying principle guiding its values, the government had shown some openness to such currencies like Bitcoin.

“Central bank digital currency is one thing. The cryptocurrencies which are traded in the market are something else. Both RBI and government are committed to financial stability. We have flagged certain concerns around these cryptocurrencies which are being traded in the market. We have flagged certain major concerns to the government,” Das said.

He said the matter is still under the examination of the government, and a decision on this issue will be taken by it sooner than later.

It can be noted that the RBI had first banned such currencies through an order, which was struck down by the Supreme Court last year. The central bank’s concerns stem from the non-fiat nature of such currencies which are touted as the future in some quarters, and in the volatile price movements in them. In the past, the RBI had also come out with an appeal cautioning people not to trade in such currencies.

After the government proposed a complete ban on such currencies in a Bill presented in January, Finance Minister Nirmala Sitharaman had earlier this month said that she is all for encouraging experiments in the field, which was termed as a confusing signal in some quarters.

Das on Thursday said the RBI continues its work on a digital version of a fiat currency, and is currently “assessing the financial stability implications of introducing such a Central Bank Digital Currency (CBDC)”.

“As the underlying technology is still developing, we are exploring ways for a clear, safe and legally certain settlement finality, which is most crucial for a secure and efficient payment system,” he said.

Das added that there are not many “practical instances” of operationalisation of a CBDC globally, and this calls for “utmost precaution” before India goes ahead.

Meanwhile, Das said digital is the future across the banking landscape and “we will have a lot of shifts taking place on this front going ahead”.

From a regulatory perspective, fostering effective regulations will be a priority for the RBI, he said, adding it is an endeavour not to constrain innovations but to promote those without compromising on financial sector stability, cybersecurity and customer protection.

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Shaktikanta Das: No difference of opinion between RBI and government on cryptocurrencies

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RBI had virtually banned cryptos back in 2018. (File image)

Reserve Bank of India (RBI) Governor ShaktiKanta Das on Thursday said that there is no difference of opinion between the central bank and the government on cryptocurrencies in India. Comments from the RBI Governor have come against the backdrop of prevailing uncertainty around the future of cryptocurrencies like bitcoin India. While the RBI has retained its tough stance on alleged cryptocurrencies or crypto-related risks to financial stability and the credit system so far and had, in fact, virtually banned cryptos back in 2018, the government has seemed to be open to experiments around cryptos instead of an outright ban.

“I do not think there is any difference of opinion between the RBI and the Central government on cryptocurrencies,” Shaktikanta Das said at the India Economic Conclave. The Governor also said that both the RBI and the government are committed to financial stability and that RBI has flagged some ‘major concerns’ to the government on cryptocurrencies. However, “it is still under examination, the government will come out with a decision on it.” In February this as well, Das had told CNBC-TV18 that “we have major concerns from the financial stability angle” even as the RBI has been looking to launch a digital currency.

Also read: Bitcoin ban might trigger crypto firms to shift abroad, investors to transact on foreign exchanges: Expert

While the government is likely to introduce the Cryptocurrency and Regulation of Official Digital Currency Bill, 2021 in the ongoing Parliament session to ban all ‘private’ cryptocurrencies, Finance Minister Nirmala Sitharaman’s at the recently held India Today Conclave had said that “while the RBI may take a call on official cryptocurrency but from our side, we are very clear that we are not shutting off all options.” Even as crypto startups had welcomed Sitharaman’s statement, a Reuters report days later, citing a senior government official, said that India will propose a law to ban cryptocurrencies and fine anyone trading in the country or even holding such digital assets.

Amid the confusion over the crypto ban, Aadhaar architect Nandan Nilekani on Monday had backed the use of crypto among people. “We should think of crypto as an asset class and allow people to have some crypto. Crypto as a transaction medium will not work as fast as UPI, which is targeting a billion transactions a day. However, crypto has enormous capital,” Nilekani had said in a Clubhouse session on Monday with Silicon Valley angel investor Balaji Srinivasan and Blume Ventures’ Managing Partner Karthik Reddy.

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Banks closed for 7 days out of 9 from March 27; check full list of holidays during Mar 27-Apr 4

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According to the Reserve Bank of India (RBI), these holidays may differ from state to state and be different in various banks.

All banks in India will remain closed for three days in a row during March 27-29, including the two-day weekend and the Holi festival. Also, bank services will remain suspended on March 31, 2021, on account of the last day of the financial year. And then on 1st, 2nd and 4th April 2021 due to banks’ closing of accounts, Good Friday and Sunday. Hence, people can complete their bank-related work only on two days — March 30 (Tuesday) and April 3 (Saturday). The list of holidays given below has been notified by RBI under the Negotiable Instruments Act.

National Holidays

27 March 2021- Fourth Saturday
28 March 2021- Weekly off (Sunday)
29 March 2021- Holi (second day)
31 March 2021- Financial year 2021 closing
01 April 2021- To enable banks to close their yearly accounts
02 April 2021- Good Friday
04 April 2021- Weekly off (Sunday)

Banks to remain open on Holi and Good Friday in these states

According to the Reserve Bank of India (RBI), these holidays may differ from state to state and be different in various banks. Banks will not be closed on March 29, 2021 (Holi), in states such as Agartala, Aizawl, Bengaluru, Chennai, Guwahati, Jammu, Kochi, Kolkata, Srinagar and Thiruvananthapuram. While Banks in Patna will remain shut on March 30, 2021, on account of Holi, according to RBI. All over India, only states like Aizawl and Shillong will remain functional on April 1, 2021. The holiday on April 2, 2021, will not be observed in banks across Agartala, Ahmedabad, Chandigarh, Guwahati, Jaipur, Jammu. Shimla, and Srinagar.

On March 15-16, bank branches remained closed after the United Forum of Bank Unions (UFBU), an umbrella body of nine unions, called a two-day strike. The protest was called against the proposed privatisation of two state-owned banks. During Union Budget 2021 speech, Finance Minister Nirmala Sitharaman announced the privatisation of two public sector banks (PSBs) as part of a disinvestment plan to generate Rs 1.75 lakh crore. About 10 lakh bank employees and officers of the banks participated in this two-day strike.

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Banks may be hiding much more NPAs than what is revealed, BFSI News, ET BFSI

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Lenders will see bad loans rise by Rs 1.3 lakh crore after the SC lifted the moratorium on classifying overdue loans as non-performing assets, but they may be hiding more skeletons in their books.

The order is positive for lenders as it removes uncertainty on the classification of defaulters. The lifting of the stay on the classification of loans as NPAs will not hurt banks as they have been keeping money aside for this eventuality.

Following the Supreme Court (SC) stay order, banks have not tagged overdue loans as NPAs since August 2020. However, they have been listing such loans as portfolio-level pro-forma NPAs. For example, the actual bad debt for Axis Bank at the end of December 30, 2020, was 4.55% of its total loans while it reported NPAs of 3.44%. For Bank of Baroda the actual NPA was 9.63% but it reported 8.48%. In the case of Canara Bank, the actual NPA was 8.95% and the reported one was 7.46%.

The silver lining is this is just 16% more than the currently recognised NPA level, not any huge rise as modelled by the RBI stress tests.

ICRA estimates

According to ICRA’s estimates, in the absence of the SC’s standstill order, the gross NPAs (GNPAs) of the banks stood at Rs 8.7 lakh crore, or 8.3% of advances. This, as against the reported GNPA of Rs 7.4 lakh crore (7.1%) as on December 31, 2020.

“Hence, in absence of a standstill by the Supreme Court, the GNPAs for the banks would have been higher by Rs 1.3 lakh crore (1.2%) and net NPAs would have been higher by Rs 1 lakh crore (1%)

Economic survey

The Economic Survey 2021 had called for a fresh review of the asset quality of banks once the Covid-19- related regulatory forbearances are withdrawn.

“A clean-up of bank balance sheets is necessary when the forbearance is discontinued. Note that while the 2016 AQR exacerbated the problems in the banking sector, the lesson from the same is not that an AQR should not be conducted,” the Economic Survey said.

“Given the problem of asymmetric information between the regulator and the banks, which gets accentuated during the forbearance regime, an AQR exercise must be conducted immediately after the forbearance is withdrawn,” the survey said.

Forbearance represents emergency medicine that should be discontinued at the first opportunity when the economy exhibits recovery, the survey stated. In the past, banks exploited the forbearance window for window-dressing their books and misallocated credit, thereby damaging the quality of investment in the economy.

Citing the example of the global financial crisis of 2008, it said that the forbearance which was announced by the RBI helped borrowers tide over temporary hardships. But the continuance of this even after economic recovery led to unintended consequence in the form of banks window dressing their books and misallocating credit. This in turn damaged the quality of investment in the economy as borrowers who benefitted from the forbearance invested in unviable projects.

Giving examples, the report said the recent events at Yes Bank and Lakshmi Vilas Bank corroborate that the asset quality review did not capture evergreening of loans carried out in ways other than formal restructuring.

“Had the review detected evergreening, the increase in reported NPAs should have been in the initial years of the exercise.”

RBI stress tests

Reserve Bank of India, in its financial stability report in January, had said that if the economic scenario were to worsen into a severe stress scenario, the bad loans could rise to 14.8% of the loans. For public sector banks, the rate could go up to 16.2% under a baseline scenario and 17.8% in a severe stress one.

In 2011 too, banks had started accumulating bad loans after a lending binge between 2004 and 2010, but they did not declare these bad loans as bad immediately. Only after an asset quality review in mid-2015, the banks started recognising them as bad and unearthed a big mountain of NPAs.



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Trai urges RBI to direct banks to comply with norms on bulk messages, BFSI News, ET BFSI

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NEW DELHI: The telecom regulator has urged Reserve Bank of India (RBI) to issue directions to banks to comply with Trai’s norms on bulk messages, sources said on Tuesday.

It has also shared with the RBI a list of such banks that have not adhered to Trai’s regulatory requirements, as also relevant data on SMS traffic failures, sources added.

Separately, the Telecom Regulatory Authority of India (Trai) in a statement said that all major banks and big telemarketers sending SMS have failed to fulfil regulatory requirements despite repeated reminders.

Sources privy to the development told PTI that the telecom regulator has approached the Reserve Bank of India to get a direction issued to all banks and financial institutions to comply with stipulated rules aimed at curbing pesky calls and bulk messages. Trai has also written to the Department of Financial Services on the matter.

The regulator informed the RBI that as per the provisions of the Telecom Commercial Communications Customer Preference Regulations, 2018, the telecom operators have activated the content scrubbing from March 17, 2021. However, for the time being, even the traffic which has failed in the content scrubbing is allowed to be delivered, to avoid the inconvenience to the consumers.

Trai has further said that based on the report submitted by the telecom operators, it has been observed that certain banks have still not complied with regulatory requirements.

Noting that telcos are intimating the failure reasons to concerned ‘Principal Entities’, Trai has urged the RBI to direct such banks to fulfil the regulatory requirements immediately, failing which their communication to customers may be disrupted, sources said.

Additionally, the regulator has also reached out to state government departments, chief secretaries, and all major government entities that send out bulk messages on the bulk message issue, sources added.

Meanwhile, Trai said in a statement that it “once again requests all the Entities who are using the telecom resources to send bulk messages to the consumers, to fulfil the regulatory requirements immediately so that there would not be any disruption in the communication to the customers.”

Trai has issued the Telecom Commercial Communications Customer Preference Regulations, 2018 (TCCCPR, 2018) on July 19, 2018, to curb the menace of Unsolicited Commercial Communications (UCC), which put in place a framework for controlling UCC.

The regulations entirely came into force with effect from February 29, 2019.

According to the rules all entries that send one-time password (OTP), transactional messages, service messages or commercial messages are required to fulfil regulatory requirements for sending bulk communication.

“The regulatory provisions not only help in preventing spam but also help in preventing fraudulent messages purporting to originate from banks, financial institutions, or other trusted sources,” Trai said.

Trai said that when telecom operators started filtering out non-compliance messages from the system there was a huge drop in sms sent to people from applications.

“It was observed that some of the principal entities have not fulfilled the requirements as envisaged TCCCPR, 2018 even after two years despite being fully aware of the regulations and the consequences,” Trai said.

The regulator temporarily suspended the scrubbing of SMS for seven days on March 9 to enable principle entities to register the SMS templates to avoid inconvenience faced by the customers.

“Unfortunately, despite repeated communication, all major banks and big telemarketers sending SMS have failed to fulfill regulatory requirements. All are being notified individually also. Trai has called for further reports from telecom service providers,” Trai statement said.



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No interest on interest lockdown loan moratorium, rules SC; refuses to extend relief

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RBI had announced a loan moratorium on March 27 last year.
(Image: REUTERS)

The Supreme Court of India today ruled in favour of waiving compound interest, ie, interest on interest during the six-month moratorium announced by the Reserve Bank of India last year. The apex court said that banks will not charge compound interest or penal interest on any amount during the moratorium period for all borrowers, PTI reported. Along with this, the court has also rejected pleas by various trade associations to extend the loan moratorium that ended in August last year. Banking stocks on Dalal Street surged higher after the Supreme Court’s ruling and Bank Nifty jumped 1.4%.

The Supreme Court further directed banks to credit or adjust the amount already charged by them from borrowers. The court added that it cannot do a judicial review of the Centre’s financial policy decision unless it is malafide, arbitrary. The judgment was delivered by a Bench of Justices comprising Justice Ashok Bhushan, R Subhash Reddy and MR Shah. The bench had reserved the judgement on December 17.

Rejecting pleas for a complete waiver on interest the court opined that such a move would have consequences on the economy. The bench also said that interest waiver would affect depositors. Along with this, the court also rejected pleas for further relief in the matter.

“The Supreme Court judgment is very welcome,” said Mahesh Misra, CEO, IMGC (India Mortgage Guarantee Corporation). “Any other outcome would have created a potential moral hazard and also penalized conscientious borrowers. This creates the right precedent as well,” he added.

The decision to not waive off interest entirely is also being seen as a positive. “The apex court has also taken a very prudent view by not granting a complete waiver of interest which would have severely impacted the banking system,” said Siddharth Srivastava, Partner, Khaitan & Co. He added that interest on interest would have diluted the relief granted by the RBI.

Earlier the central government had told the apex court that waiving interest on all the loans and advances to all categories of borrowers for the moratorium period during the pandemic would result in Rs 6 lakh crore in foregone amount. The court was informed that waiving the amount would wipe out a substantial part of the net worth of banks.

The RBI had on March 27 last year announced a loan moratorium on payment of instalments of term loans falling due between March 1 and May 31, 2020, due to the pandemic, later the same was extended to August 31.

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Post exit from PCA framework, IDBI Bank to focus on improving efficiency ratios, says MD, BFSI News, ET BFSI

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Having emerged from regulatory restrictions recently, IDBI Bank is now looking at growing business in a calibrated way with more focus on profitability and in improving efficiency ratios, its Managing Director and CEO Rakesh Sharma said. On March 10, the Reserve Bank of India (RBI) removed the LIC-controlled bank from its prompt corrective action (PCA) framework, which was imposed in May 2017, after it had breached certain regulatory thresholds, including capital adequacy, asset quality and profitability.

“With restrictions imposed by RBI gone, we will like to go in a calibrated way and grow the business in a more profitable fashion so that my efficiency ratios improve. Our revenue, profitability and other ratios will certainly show improvement,” Sharma told in an interaction.

He said in the fiscal 2021-22, the bank will be targeting to improve net interest margin (NIM) to 3 per cent, return of assets (ROA) at above 0.60-0.70 and cost to income ratio to below 50 per cent.

In the nine months ended December 2020, its NIM stood at 2.79 per cent and cost to income at 54 per cent.

“The depositors will now be seeing the strength of the bank. The bad phase is over and the bank is sufficiently strong,” he said.

Sharma said during the last four years, when the bank was under PCA, the focus was on retail and priority sector lending. Currently, the share of retail loans in the bank’s total advances is 60 per cent and that of corporate loans is 40 per cent.

“Going forward we will not be stopping corporate business. We will start doing corporate business and will continue to do retail business. It will be a retail-focussed bank,” he said.

During FY22, the bank is expecting around 8-10 per cent growth in mid and large corporate loan segments, and 12 per cent growth in retail and priority sector loans, he said.

Besides loan against property (LAP), the bank now wants to develop personal loans and gold loans portfolio, where it has a small exposure at present, Sharma said.

The bank doesn’t see much stress in its loan book going ahead due to the better asset quality.

“Due to Covid, we could see minor stress in accounts. But the type of assets that we have built up in our bank, I don’t foresee any problem,” Sharma said.

Overall slippages in fiscal 2020-21 and the next fiscal will be less than 2 per cent, he added.

In FY22, the bank is targeting a total recovery of Rs 3,500-4,000 crore.

Sharma said the bank is well capitalised and there is no immediate need for raising funds.

As of end-December 2020, the bank’s total capital-to-risk weighted assets ratio (CRAR) stood at 14.77 per cent.



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Seven private banks see big rise in stressed retail loans during pandemic; PSBs escape, BFSI News, ET BFSI

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Seven private banks, including the top ones, saw an increase in their ratio of stressed retail loans rise during March and December 2020 as borrowers battled the pandemic-led slowdown.

The highest rise was of Karur Vysya Bank, which saw its stressed retail assets rato rise 280 bps to 5% in the March-December 2020 period while DCB Bank’s stressed assets grew 180 bps to 3.7% from 1.9%.

The retail stressed asset ratio at HDFC Bank rose 70 bps to 1.4% from 0.7%, IDBI Bank 120 bps to 2.5% from 1.3%, IndusInd Bank 170 bps to 4.2% from 2.5%, IDFC First Bank 50 bps to 2.3% from 1.8%, and at Kotak Mahindra Bank 60 bps to 2.6% from 2%. The stressed advances include gross non-performing assets and restructured standard advances.

On the other hand, most public sector banks saw their stressed retail advances ratio either falling or remaining flat during the period under review.

Among the public sector banks, only Punjab & Sind Bank saw the ratio shoot up 380 bps, higher than the private banks, and Bank of Baroda saw it rising 50 bps.

Private banks typically lend to salaried class and self-employed people, who have been hit hardest during the pandemic.

Unsecured loans

The Reserve Bank of India‘s moratorium on repayment of loans has delayed the stress in the segment where delinquencies have not yet stabilised and higher loan losses are expected to materialise in FY22, India Ratings has said.

“The performance of unsecured asset classes, such as microfinance loans, unsecured business loans and consumer loans, is worsening, given the borrower’s depleted financial cushions and the nature of these loans,” according to a report by India Ratings and Research.

Moratorium aid

The Reserve Bank of India’s moratorium on repayment of loans has delayed the stress in these segments where delinquencies have not yet stabilised and higher loan losses are expected to materialise in FY22, it said.

The report also said the severity of the impact of the pandemic on their income as well as the impact of the moratorium and fiscal measures on their credit behaviour is varied.

“Thus, the effectiveness and inclusiveness of government support schemes to improve the financial position of the end-borrowers is crucial and is a key monitorable,” it said.



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