Chola joins consortium for retail payments NUE

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Chola operates from 1,135 branches across India with assets under management above Rs 75,000 crore.

Cholamandalam Investment and Finance Company (Chola), the financial services arm of over Rs 38,000-crore Murugappa Group, on Tuesday announced that it has joined the consortium — Vishwakarma Payments — that has applied for an new umbrella entity (NUE) licence for retail payments from regulator Reserve Bank of India (RBI).

FSS, Zoho, Zerodha, RazorPay, Ujjivan and Airpay are also part of the Vishwakarma Payments consortium. With aspirations to fuel a less-cash and more-digital micro-payments economy, RBI has set up a framework to authorise pan-India umbrella entities that will focus on retail payment systems.

The interoperable infrastructure will cater to banks and non-banks and enable innovative use-cases to solve the diversity, depth and width of consumers and small businesses in India. The consortium expects to focus on building an agile platform for seamless digital payments. Chola operates from 1,135 branches across India with assets under management above Rs 75,000 crore.

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Interest waiver: PSU banks may have to take Rs 2,000 crore-hit

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Public sector banks may have to bear a burden of Rs 1,800-2,000 crore arising due to a recent Supreme Court judgement on the waiver of compound interest on all loan accounts which opted for moratorium during March-August 2020, sources said.

The judgement covers loans above Rs 2 crore as loans below this got blanket interest on interest waiver in November last year. Compound interest support scheme for loan moratorium cost the government Rs 5,500 crore during 2020-21 and the scheme covered all borrowers including the prompt one who did not avail moratorium.

According to banking sources, initially 60 per cent of borrowers availed moratorium and gradually the percentage came down to 40 per cent and even less as collection improved with ease in lockdown. In case of corporate, this was as low as 25 per cent as far as public sector banks were concerned.

They further said, banks would provide compound interest waiver for the period a borrower had availed moratorium. For example, if a borrower availed moratorium of three months, the waiver would be for that period.

The Reserve Bank of India (RBI) on March 27 last year announced a loan moratorium on payment of instalments of term loans falling due between March 1 and May 31, 2020, due to the pandemic, later the same was extended to August 31.

The apex court order this time is only limited to those who availed moratorium so the liability of the public sector bank should be less than Rs 2,000 crore as per rough calculations, sources added.

Besides, they said, the order does not specify a timeframe for the settlement of compound interest unlike last time so banks can devise a mechanism of adjusting or settling it in staggered manner.

Meanwhile, Indian Banks’ Association (IBA) has written to the government to compensate lenders for interest on interest waiver.

The government would take a call depending on various considerations.

The Supreme Court last month directed that no compound or penal interest shall be charged from borrowers for the six-month loan moratorium period, which was announced last year amid the Covid-19 pandemic, and the amount already charged shall be refunded, credited or adjusted.

The apex court refused to interfere with the Centre and RBI’s decision to not extend the loan moratorium beyond August 31 last year, saying it is a policy decision.

Rejecting pleas for a complete waiver on interest the court opined that such a move would have consequences on the economy. The bench also said that interest waiver would affect depositors. Along with this, the court also rejected pleas for further relief in the matter.

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Digital payments: India pips China, US, others in 2020; leads global tally with this many transactions

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UPI transaction value witnessed a growth of 18.7 per cent month-on-month to Rs 5.05 lakh crore in March 2021 from Rs 4.25 lakh crore in February 2021.

Amid Covid, India was home to the highest number of real-time online transactions in 2020 ahead of countries such as China and the US. 25.5 billion real-time payments transactions were processed in the country followed by 15.7 billion in China, 6 billion in South Korea, 5.2 billion in Thailand, and 2.8 billion in the UK. Among the top 10 countries, the US was ranked ninth with 1.2 billion transactions. The transaction volume share for instant payments India, among real-time transactions, was 15.6 per cent and 22.9 per cent for other electronic payments in 2020, according to a report by the UK-based payments system company ACI Worldwide. Importantly, paper-based payments continued to have a considerable share of 61.4 percent in India.

However, this is expected to change by 2025 as volume shares for instant payments and other electronic payments are likely to grow to 37.1 per cent and 34.6 per cent respectively. Consequently, the share of paper-based transactions would contract to 28.3 per cent. Moreover, the share of real-time payments volume in overall electronic transactions will exceed 50 per cent by 2024. “India’s journey of creating a digital financial infrastructure has been characterized by collaboration between the government, the regulator, banks, and fintechs. This has helped to advance the country’s goal of enabling financial inclusion and also provided rapid payments digitization for citizens,” said Kaushik Roy, VP and head of product management, Asia, ME and Africa, ACI Worldwide in a statement.

Also read: Radhakishan Damani’s Rs 1,000 crore home: DMart founder buys new property at Mumbai’s Malabar Hill

India’s digital payments market led by Paytm, PhonePe, Pine Labs, Razorpay, BharatPe, and others on the B2C and B2B sides has surged during the pandemic even as incentives such as cash backs, rewards, and offers have helped businesses to attract more customers. Moreover, policy frameworks such as Pre-Paid Instruments (PPI), Universal Payment Interface (UPI) by the NPCI apart from Aadhar, and the launch of BHIM-app have driven the financial inclusion and improved the payment acceptance infrastructure in the country in the past few years.

According to another report by the Indian Private Equity and Venture Capital Association (IVCA) and Ernst & Young, digital payments in India is expected to grow at 27 per cent CAGR during the FY20-25 period from Rs 2,153 lakh crore transactions in FY20 to Rs 7,092 lakh crore in FY25. UPI transaction value witnessed a growth of 18.7 per cent month-on-month to Rs 5.05 lakh crore in March 2021 from Rs 4.25 lakh crore in February 2021 while transaction volume rose by 19 per cent to 2,731.68 million from 2,292.90 million during the said period, according to data released by National Payments Corporation of India (NPCI).

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RBI fixes WMA limits at ₹1.20 lakh crore for April-September 21

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The Reserve Bank of India (RBI), in consultation with the Government, has decided that the limits for Ways and Means Advances (WMA) for the first half of the financial year 2021-22 (April 2021 to September 2021) will be ₹1.20 lakh crore.

The central bank provides financial accommodation to the Government to tide over temporary mismatches in the cash flow of its receipts and payments as WMA.

This is intended to provide a cushion to the Government to carry on its essential activities and normal financial operations.

The WMA limit was hiked to ₹2 lakh crore from ₹1.20 lakh crore on April 20, 2020 for the remaining part of the first half of the financial year 2020-21 (April 2020 to September 2020) to tide over the situation arising from the outbreak of the Covid-19 pandemic.

In a statement on Wednesday, RBI said it might trigger fresh floatation of market loans when the Government of India utilises 75 per cent of the WMA limit.

The interest rate on WMA will be the repo rate (currently at 4 per cent). The interest rate on the overdraft will be two per cent above the repo rate.

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As FY21 concludes, rupee loses some of its sheen

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Driven by a rising greenback and possible dollar-purchases by nationalised banks, the rupee suddenly turned weak on Tuesday, slipping to an intra-day low of 73.46 against the dollar. On Wednesday, the rupee pared some of its losses from the previous day but continued trading below the 73 level, ending FY21 with gain of 3.3 per cent against the dollar.

Two days ago, the rupee was the best performer among its emerging markets peers and had been the only currency reflecting a positive return on a year-to-date (YTD) basis. The up-move was supported by strong foreign portfolio investor (FPI) inflows into equity markets as well as a possible pause in the Reserve Bank of India’s dollar-buying spree in the quarter.

A report by IFA Global said the nationalised banks were persistently on the bid, likely on behalf of the Reserve Bank of India. ‘Correcting recent rupee over-valuation, especially against the yuan, and securing a higher USD/INR rate as on financial year-end could possibly have been the twin motives of the central bank. The up-move further triggered the unwinding of short USD/INR carry positions.’ the report said.

RBI dollar-buying spree

The central bank continued to shore up its forex reserves till early 2021 following which India’s forex reserves touched a record high of $590.185 billion by the end of January, according to Bloomberg data. Later, however, the forex reserves figure stagnated close to the $580-billion levels.

Experts pointed out that the RBI is likely to have stopped buying dollars in the spot market over the last two months and this could have provided a boost to the currency, especially at a time when foreign investors were buying into equities.

Anindya Banerjee, Vice-President at Kotak Securities, confirms that the central bank may have intervened and purchased close to $160 billion between June 2020 and February 2021, via spot, futures, and forwards which he believes could be a record level of intervention. “As long as the intervention was via the spot market, it was effective. However, once the RBI switched to forwards, it caused the forward premium to rise, thereby incentivising carry trade in a huge way,” he added.

Strong inflows from FPIs have also contributed to the rise in rupee over the last few months. Since January, FPIs have infused over $7 billion on a net basis into Indian equity markets although they have been net sellers in the bond market to the tune of over $2 billion.

The way forward

The significant fund flows into Indian equities over the last two months may not continue for long and that could have an impact on the currency.

MS Gopikrishnan, independent market expert, said usually the last quarter of the fiscal year is the best one for rupee from a trade deficit point of view. “We are just crossing that period and also entering a period of uncertainties in FPI flows on the back of higher US rates; these factors can put pressure on the rupee against the dollar. I expect the pair to move towards 74 in the coming weeks,” Gopikrishnan said.

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E-mandate processing: RBI gives banks 6-month breather to comply with framework

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The Reserve Bank of India (RBI) on Wednesday gave Banks and payment aggregators a six-month breather by extending the timeline to comply with the “framework for processing e-mandates on recurring online transactions” till September 30, 2021.

Without this breather, millions of e-mandates set up by customers could have failed from April 1, 2021 as many banks have not upgraded capacities to comply with RBI’s requirements for enabling registering, tracking, modification, and withdrawal of e-mandates.

In fact, Banks had sent out a communication to their customers asking them to make alternative arrangements for recurring transactions for utilities and bill payments, such as registering the biller on the internet or mobile banking.

On non-compliance

While extending the timeline for processing recurring online transactions, the central bank underscored that non-compliance is noted with grave concern and dealt with separately.

“The delay in implementation by some stakeholders has given rise to a situation of possible large-scale customer inconvenience and default. To prevent any inconvenience to the customers, Reserve Bank has decided to extend the timeline.

“Any further delay in ensuring complete adherence to the framework beyond the extended timeline will attract stringent supervisory action,” RBI warned.

The Internet And Mobile Association of India (IAMAI), in a recent letter to the Niti Aayog, observed that the users should bear the cost of non-adherence to the RBI’s e-mandate circulars by the issuer banks, merchants and the non-bank entities, for no fault of theirs, resulting in huge business losses and significant disruptions to services to the consumers.

In August 2019, RBI had issued the framework for processing of e-mandates on recurring online transactions. Initially applicable to cards and wallets, the framework was extended in January 2020 to cover Unified Payments Interface (UPI) transactions.

In the interest of customer convenience and safety in the use of recurring online payments, the framework mandated use of Additional Factor of Authentication (AFA) during registration and first transaction (with relaxation for subsequent transactions up to a limit of ₹2,000, since enhanced to ₹5,000), as well as pre-transaction notification, facility to withdraw the mandate, etc.

Customer protection

The primary objective of the framework was to protect customers from fraudulent transactions and enhance customer convenience.

“Based on a request from Indian Banks’ Association (IBA) for an extension of time till March 31, 2021, to enable the banks to complete the migration, Reserve Bank had advised the stakeholders in December 2020 to migrate to the framework by March 31, 2021.

“Thus, adequate time was given to the stakeholders to comply with the framework,” RBI said in a statement.

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RBI extends timeline for processing of recurring online transactions till Sept 2021, BFSI News, ET BFSI

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The Reserve Bank of India had issued a framework for processing of e-mandates on recurring online transaction with additional factor of authentication.

First issued in August 2021, the framework was extended in January 2020 and 31st March, 2021 was the last deadline, however noting that the framework has not been fully implemented across the industry the RBI is looking at it as a serious concern.

The RBI said, “This non-compliance is noted with serious concern and will be dealt with separately. The delay in implementation by some stakeholders has given rise to a situation of possible large-scale customer inconvenience and default. To prevent any inconvenience to the customers, Reserve Bank has decided to extend the timeline for the stakeholders to migrate to the framework by six months, i.e., till September 30, 2021. Any further delay in ensuring complete adherence to the framework beyond the extended timeline will attract stringent supervisory action.”

The requirement of additional factor of authentication made digital payments in India safe and secure. Initially the framework mandated use of AFA for transactions above Rs 2,000 which was later enhanced to Rs 5,000.

The primary objective with AFA by RBI was to protect customers from fraudulent transactions and enhance customer convenience. A request from Indian Banks’ Association led to RBI extending the deadline till March 31, 2021 to enable banks to complete the migration and RBI had advised the stakeholders in December 2020 to mitigate to the framework by March 31, 2021.

However the payments industry wasn’t ready for the transition and could have led to customer inconvenience along with a loss of Rs 2,000 crore estimated by the Payments Council of India.



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Make new arrangements for recurring credit, debit card transactions as new norms kick in from April 1

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Starting April 1, customers will have to make alternative arrangements for recurring transactions for utilities and bill payments such as registering the biller on internet or mobile banking.

This is because most banks and payment companies have been unable to meet RBI norms to process e-mandate on cards for recurring transactions.

However, UPI and Rupay AutoPay facilities are unlikely to be disrupted. Sources said that most banks are live on it but it is unclear as to how many merchants are live on it.

Most large banks and payment players have already been informing customers that they would have to make alternative arrangements for auto debit through debit and credit cards.

Apart from payments for utilities like phone and electricity bills, even recurring payments to service providers such as Amazon Prime and Netflix will have to be made directly.

According to bankers, while they have made arrangements to comply with RBI norms, many merchants are yet to adhere to them.

“We are currently building a solution in adherence to the regulatory requirements. Therefore, effective April 1, 2021 any standing instruction for recurring transactions on your Card account will not be approved by American Express,” American Express said in a communication to customers, adding that to avoid any disruption in delivery of goods and services, starting April 1, 2021 customers should make payments directly to the service providers for bills as and when they become due.

Visa declined to comment on the issue when approached by BusinessLine.

“..as per regulatory guidelines, recurring merchant transactions based on Standing Instructions on your ICICI Bank Cards will be disabled effective April 1, 2021. To continue making payments against your regular utility bills, kindly register your biller through iMobile Pay or Internet Banking. For other standing instruction transactions, you may re-register or initiate transactions at regular intervals,” ICICI Bank said in a similar message to customers.

Recently, the Internet And Mobile Association of India (IAMAI) had also warned that millions of e-mandates set up by customers could fail from April 1, 2021.

The RBI had issued two circulars (August 2019 and December 2021) to banks, ‘non-bank prepaid payment instrument issuers’, and ‘authorised card payment networks’ for processing of e-mandates. The deadline to comply with it is March 31, 2021.

Under the new norms, banks will be required to inform customers in advance about recurring payment due and it would be carried following nod from the customer. For recurring payments above ₹5,000, banks are required to send a one-time password to the customer as per the new guidelines.

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Govt’s Rs 12 lakh crore borrowing programme a tightrope walk for RBI, BFSI News, ET BFSI

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The central government’s plan to borrow a massive Rs 12 lakh crore in 2021-22 and additional Rs 80,000 crore in fiscal 2021 from the market has spooked the bond market.

Bond investors are seeking higher yields as with the rise in demand the prices should rise.

They see RBI winding back its accommodative measures as the economy recovers from the pandemic. Traders, therefore, see few incentives to buy bonds.

Borrowing costs

However, RBI, the manager of government borrowing, has to keep costs low for the government and is therefore looking at pumping liquidity to ensure yields are capped.

To support the programme, the RBI will seek to buy more than Rs 3 lakh crore of debt while capping the benchmark yield at 6%.

However, the benchmark 10-year bond as its yield keeps breaching 6%, a level that’s seen as a line in the sand for the Reserve Bank of India.

The central bank typically raises funds from banks, financial institutions, mutual funds and foreign institutions. It recently allowed retail investors also in the bond market.

Inflation woes

With the rising inflation, RBI, which operates the monetary policy, is mandated to raise rates to tame inflation. This brings in conflict with its role to keep borrowing costs low for the government.

Experts this conflict rising in the coming years as the government has guided that the fiscal deficit will higher for the next few years.

So how is RBI managing?

As long as inflation is low, the RBI steps in and purchases bonds, but when interest rates start rising, it will have to increase liquidity in the system and push down rates.

The central bank is already resorting to measures such as Operation Twist, or simultaneous buying and selling of bonds via open market operations (OMOs).

It has already conducted Rs 3 lakh crore of bond purchases under OMOs this year.

In Operation Twist, the central bank buys longer maturity papers and sells shorter maturity papers to keep liquidity neutral.

However, as corporates raise money at shorter yield, Operation Twist is crowding them out of the market.

The central bank has also undertaken measures such as long-term repo operations and targeted long-term repo operations to infuse liquidity into the system.

The hitch

However, the market is jittery over such a huge borrowing plan and it also sees certain RBI measures veering from the accommodative stance as inflation rises.

Already, the borrowing programme of the central government for this financial year till date has been of around Rs 13.17 lakh crore and those of state governments around Rs 7.17 lakh crore. All these purchases are reflecting losses on investor balance sheets.

The RBI which had cut cash reserve ratio (CRR) by 100 bps in March 2020 for a period of one year, has recently announced a phased restoration of CRR to 4 per cent from March 27, which is being seen as a move towards reversal of accommodative stance.

The RBI’s strategy of pursuing multiple objectives such as exchange rate management to stop the rupee from appreciation, inflation control and liquidity management has led to confusion in the market.

Due to this the yields remain elevated. The spread of 10-year government bond over the repo rate has remained widened as also the spread of 10-year bonds over 1 year T-bills has also widened.

Some relief

The recent rise in international oil prices may reduce upward pressure on the rupee, which may give RBI elbowroom to reduce dollar purchases and step up bond buys to ensure adequate liquidity in the local market, and help the government borrowing programme.

While the market remains unconvinced over RBI’s ability to manage the government’s borrowing programme, in February, RBI governor Shaktikanta Das had exuded confidence that it will able to manage the high quantum of government borrowings at Rs 12 lakh crore for the next fiscal in a “nondisruptive” manner.



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HDFC Bank netbanking outage attracts customer outrage, BFSI News, ET BFSI

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Private lender HDFC Bank’s netbanking and mobile banking platforms suffered an outage on Tuesday, leading to customers of the bank complaining on various social media platforms. The outage comes amidst the lender being under scrutiny of the Reserve Bank of India (RBI) for repeated digital outages, for which the regulator had barred HDFC Bank from the issuance of new credit cards as well as digital business activities.

HDFC Bank in a tweet confirmed the outage, saying “Some customers are facing intermittent issues accessing our NetBanking/MobileBanking App. We are looking into it on priority for resolution,” The lender further added “We apologize for the inconvenience and request you to try again after sometime. Thank you.”

Customers of the bank expressed their anguish with the outage on the lender’s platforms through various social media posts.

The RBI had in December asked HDFC Bank to stop all digital launches, as well as source new credit card customers. The order came in light of numerous outages across the lender’s electronic banking services, for which the regulator had asked the management to examine lapses. Between 2018 and 2020, HDFC Bank suffered three outages across its platforms, with the most recent outage, attributed to a power outage at the lender’s primary data centre, taking place in November 2020.

HDFC Bank in February 2021 had submitted a plan to the RBI to stop its glitches across its technology platforms, according to a report by The Economic Times (ET). The plan included various short term and long term measures – which would take upto three months to implement.



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