RBI Central Board reviews bank grievance redress systems

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The Central Board of the Reserve Bank of India on Friday took stock of a nationwide survey among bank customers regarding banks’ grievance redress system and the functioning of ombudsman schemes.

To improve the efficacy of the internal grievance redress mechanism of banks and to provide better customer service, a comprehensive framework has been put in place comprising certain measures, according to RBI.

The measures include enhanced disclosures on customer complaints by the banks and the Reserve Bank, recovering the cost of complaints’ redress from banks when maintainable complaints are higher than their peer-group averages. intensive review of grievance redress mechanism, and supervisory/regulatory actions against banks that fail to improve their redress mechanism in a time bound manner.

Integrated ombudsman

The Banking Ombudsman Scheme (BOS), launched in 1995, has served as a flagship alternate grievance redress mechanism for the redress of customer complaints against banks received by the Reserve Bank.

Subsequently, the ombudsman scheme for NBFCs and the ombudsman scheme for digital transactions were launched in 2018 and 2019, respectively.

An in-house committee, set up to review the ombudsman framework and suggest measures to improve its efficacy, recommended convergence of the three ombudsman schemes into an integrated “Reserve Bank of India Ombudsman Scheme”, expanding the ambit of this scheme to all regulated entities presently not covered under the existing schemes to provide a single window for grievance redress.

Centralised processing

The committee also recommended setting up of a centralised receipt and processing centre for receipt and initial processing of complaints under the ‘One Nation – One Jurisdiction’ approach, reducing the turnaround time (TAT) for the redress of complaints, and introducing delegation by appointing a deputy ombudsman.

The Board, in its meeting, reviewed the current domestic and global economic situation and challenges. It deliberated on possible measures for addressing the emerging challenges.

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RBI imposes Rs 56 lakh penalty on The Nainital Bank, BFSI News, ET BFSI

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The Reserve Bank of India (RBI) on Friday said it has imposed a penalty of Rs 56 lakh on The Nainital Bank, Uttarakhand, for non-compliance with certain norms related to classification of non-performing assets and frauds. The apex bank had conducted a Statutory Inspection for Supervisory Evaluation (ISE) of the lender with reference to its financial position as on March 31, 2019 and found non-compliance with certain directions.

There was a divergence between bank’s reported NPAs and NPAs assessed during the inspection on account of failure to classify certain borrower accounts as NPA. There was also a failure to disclose material divergences relating to asset classification and provisioning identified by the RBI, despite exceeding the defined threshold, in the Notes to Accounts, the RBI said in a statement.

There was also a failure on the part of the bank to report frauds as per the RBI directions.

The RBI, however, said the action against The Nainital Bank is based on the deficiencies in regulatory compliance and is not intended to pronounce upon the validity of any transaction or agreement entered into by the bank with its customers. PTI NKD RAM



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RBI slaps ₹56-lakh penalty on Nainital Bank

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The Reserve Bank of India (RBI) has imposed a monetary penalty of ₹56 lakh on The Nainital Bank Ltd (NBL), Uttarakhand, for non-compliance with its directions relating to divergence in non-performing asset (NPA) accounts as well as asset classification and provisioning, and classification and reporting of frauds.

Bank of Baroda holds 98.57 per cent stake in the nearly century old bank.

“This penalty has been imposed in exercise of powers vested in RBI under the provisions of…the Banking Regulation Act, 1949,” the central bank said in a statement.

Regulatory non-compliance

It emphasised that this action is based on the deficiencies in regulatory compliance and is not intended to pronounce upon the validity of any transaction or agreement entered into by the bank with its customers.

RBI had conducted the statutory Inspection for Supervisory Evaluation (ISE) of the bank with reference to its financial position as on March 31, 2019.

Also see: RBI imposed a monetary penalty of ₹1 crore on Paytm Payments

The examination of the risk assessment report, inspection report and all related correspondence pertaining to the inspection, revealed, inter alia, non-compliance with the above-mentioned directions to the extent of (i) divergence between bank’s reported NPAs and NPAs assessed by the inspection on account of failure to classify certain borrower accounts as NPA, and (ii) failure to disclose material divergences relating to asset classification and provisioning identified by RBI, despite exceeding the defined threshold, in the notes to accounts, the central bank said.

Further, the report found failure to report frauds as per RBI directions.

Also see: RBI slaps penalty on SBI, StanChart

In furtherance to the same, RBI said a notice was issued to the bank advising it to show cause as to why penalty should not be imposed on it for non-compliance with its directions, as stated therein.

“After considering the bank’s reply to the notice, oral submissions made during the personal hearing and additional submissions made by the bank, RBI came to the conclusion that the charge of non-compliance with the aforesaid RBI directions was substantiated and warranted imposition of monetary penalty on the bank, to the extent of non-compliance with the aforesaid directions,” per the statement.

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RBI board reviews economic situation, BFSI News, ET BFSI

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The Central Board of Directors of the RBI on Friday reviewed the current domestic and global economic situation and challenges.

The board also deliberated upon possible measures for addressing the emerging challenges, the Reserve Bank of India (RBI) said in a release.

The 591st meeting of the board was held under the Chairmanship of Governor Shaktikanta Das. His tenure as the Governor has been extended by three years up to December 2024.

“The board also congratulated the Governor on his reappointment,” the central bank said.

According to the release, the board also discussed the working of sub-committees of the central board and activities of a few Central Office Departments, including the nationwide survey among bank customers regarding banks’ grievance redress system and the functioning of the Ombudsman schemes.

Deputy Governors Mahesh Kumar Jain, Michael Debabrata Patra, M Rajeshwar Rao, and T Rabi Sankar attended the meeting. Other directors on the board — N Chandrasekaran, Satish K Marathe, S Gurumurthy and Sachin Chaturvedi — were also present.

Besides, Debasish Panda, Secretary, Department of Financial Services and Ajay Seth, Secretary, Department of Economic Affairs, attended the meeting.

Das was appointed the RBI’s 25th Governor on December 11, 2018 for a period of three years after the abrupt resignation of his predecessor Urjit Patel.

He is the first RBI Governor to get extension after the BJP-led government came to power in 2014.



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Bank Holidays November 2021: Banks to remain shut for up to 17 days; check full list here

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There is also going to be one long weekend in states where banks are closed for Guru Nanak birthday on 19 November 2021.

2021 Bank Holidays in November: Banks will be closed for up to 17 days across the country in November 2021. The banks remain open on the first and third Saturdays every month and close on the second and fourth. There is also going to be one long weekend in states where banks are closed for Guru Nanak’s birthday on 19 November 2021. Except for Bengaluru, all the banks will observe a holiday on Diwali Amavasya (Laxmi Pujan). It may be noted that apart from the weekly offs, banks will not be closed for all 17 days for all states as these are state-specific holidays for different occasions.

Bank holidays in November 2021

1 November 2021: Kannada Rajyostsava/Kut
3 November 2021: Naraka Chaturdashi
4 November 2021: Diwali Amavasaya (Laxmi Pujan)/Deepavali/Kali Puja
5 November 2021: Diwali (Bali Pratipada)/Vikram Samvant New Year Day/Govardhan Pooja
6 November 2021: Bhai Duj/Chitragupt Jayanti/Laxmi Puja/Deepawali/Ningol Chakkouba
10 November 2021: Chhath Puja//Surya Pashti Dala Chhath (Sayan ardhya)
11 November 2021: Chhath Puja
12 November 2021: Wangala Festival
19 November 2021: Guru Nanak Jayanti/Karthika Purnima
22 November 2021: Kanakadasa Jayanthi
23 November 2021: Seng Kutsnem

On 1 November, banks in Karnataka and Manipur Kannada will be closed. Banks in Karnataka will be closed on 3 November. On Deepawali Pujan day, banks will be closed in all states except Karnataka. On Bali Pratipada, banks will be closed in Gujarat, Karnataka, Uttar Pradesh, Uttarakhand, Sikkim and Himachal Pradesh. While on Bhai Duj, banks in Sikkim, Manipur, and Uttar Pradesh will be closed.

Banks in Bihar will observe a holiday on account of Chhath Puja on 10 November and 11 November 2021. While banks in Meghalaya will remain on 12 November 2021. On Guru Nanak Jayanti, banks will be closed in states such as Maharashtra, Delhi, Uttar Pradesh, Jharkhand, Jammu and Kashmir, among others. Bank in Karnataka will remain closed on 22 November and those in Meghalaya will remain closed on 23 November.

Weekend Bank Holidays in November 2021

07 November 2021: Sunday
13 November 2021: Second Saturday
14 November 2021: Sunday
21 November 2021: Sunday
27 November 2021: Fourth Saturday
28 November 2021: Sunday

Even as banks will remain shut on the above-mentioned days, customers can avail online services. Moreover, mobile and internet banking will remain operational. The Reserve Bank of India (RBI) has categorised holidays under three categories — Holiday under Negotiable Instruments Act; Holiday under Negotiable Instruments Act and Real-Time Gross Settlement Holiday; and Banks’ Closing of Accounts. The list of holidays given below has been notified by RBI.

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RBI Governor Shaktikanta Das gets three years extension

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The Government has extended the term for Governor of Reserve Bank of India, Shaktikanta Das by three years. Now, his term will end in 2024.

He is 25th Governor. He was appointed on December 12, 2018 after sudden resignation of then Governor Urjit Patel.

“The Appointments Committee of the Cabinet has approved the reappointment of Shri Shaktikanta Das, lAS Retd. (TN:80) as Governor, Reserve Bank of India for a period of three years beyond 10.12.2021 or until further orders, whichever is earlier,” an order issued by Department of Personal and Training said.

Das is former Revenue Secretary and prior to his appointment in RBI, he was member of 15th Finance Commission and G20 Sherpa of India. He has vast experience in various areas of governance in the last 38 years. Shri Das has held important positions in the Central and State Governments in the areas of Finance, Taxation, Industries, and Infrastructure.

During his long tenure in the Finance Ministry, he was directly associated with the preparation of eight Union Budgets. He has also served as India’s Alternate Governor in the World Bank, Asian Development Bank (ADB), New Development Bank (NDB) and Asian Infrastructure Investment Bank (AIIB). He has represented India in international fora like the IMF, G20, BRICS, SAARC, etc.

Das is a postgraduate from St. Stephen’s College, Delhi University.

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UCO Bank Q2 net zooms 583% to ₹205 crore

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Riding on the back of a higher growth in net interest income and lower provisions, UCO Bank registered nearly 583 per cent rise in net profit at ₹205 crore for the quarter ended September 30, 2021, compared with ₹30 crore in the same period last year.

Net interest income (NII) grew by 15 per cent to ₹1,598 crore during the quarter under review, against ₹1,394 crore same period last year.

Provisions during the quarter came down by nearly 22 per cent to ₹1,019 crore (₹1,301 crore).

UCO Bank sees ‘improved investor appetite’

Out of PCA framework

The bank had recently come out of the Prompt Corrective Action (PCA) measure of Reserve Bank of India following the compliance of norms by maintaining minimum regulatory capital, net NPA, and leverage ratio on an ongoing basis.

RBI takes UCO Bank out of PCA framework

The operating profit increased by 24 per cent at ₹1,334 crore (₹1,076 crore).

Gross non-performing asset (NPA) as a percentage of total advances declined to 8.98 per cent (11.62 per cent); while net NPA came down to 3.37 per cent (3.63 per cent).

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IPO financing costs double as 5 IPOs set to hit market, raise Rs 31,000 crore, BFSI News, ET BFSI

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After the Reserve Bank of India capped the borrowing from NBFCs for IPO subscription to Rs 1 crore per borrower, investors have been hit by doubling interest rates in the last two months.

Funding rates have shot up as many large-sized IPOs are scheduled within a short span of time. Interest rates have risen to 12-13 per cent in the last two months as liquidity has tightened in the system. Liquidity is further seen going down in the next couple of weeks and funding rates may rise further. With five IPOs scheduled to hit the market by November 3 and aiming to raise Rs 31,000 crore, the demand for funds is bound to go up amid a liquidity crunch.

Five IPOs

Five companies are looking to mop up over Rs 31,000 crore cumulatively between October 28 and November 10. Industry players expect Nykaa to be the biggest draw. Its IPO is expected to generate bids between Rs 80,000 crore and Rs 90,000 crore in the HNI category.

NBFCs issue seven-day commercial papers (CPs) to meet this funding requirement. The CPs are issued at 5.5 to 6.5 per cent. Industry players said the huge borrowing requirement had also led to a 100-200 basis points increase in CP rates.

Bajaj Finance, Kotak Securities, IIFL, JM Financial, and Motilal Oswal are among NBFCs that are looking to borrow or have borrowed from the CP market to lend to HNIs to apply for IPOs of Nykaa and others.

Rising costs

With the increase in funding rates, the cost per share has gone up drastically for wealthy investors.

For instance, at 7% for seven days, the cost for one share of Nykaa comes at around Rs 151 for 100 times HNI portion subscription. At 11%, the cost will go up

to Rs 237 per share, and at 13%, it will be Rs 280 per share. This means investors will make money only if the Nykaa lists with a premium of more than Rs 280 per share if one borrows at 13%.

The IPOs of Nykaa and PB Fintech are currently traded at a grey market premium of Rs 670 and Rs 220 apiece, respectively.

Raising funds

While the Nykaa IPO will hit the market on Thursday to raise Rs 5,352 crore, the PB Fintech IPO will open for subscription on Monday, November 1, to raise

Rs 5,710 crore. There is demand for nearly Rs 1 lakh crore from high-net worth investors for these two IPOs against the availability of Rs 50,000-60,000 crore at one time

NBFCs are readying a war chest of close to Rs 2 lakh crore to lend to high net worth individuals (HNIs) for their IPO bets.



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