RBI issues Master Directions on Prepaid Payment Instruments

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The Reserve Bank of India on Friday issued Master Directions on Prepaid Payment Instruments (PPIs) with fresh classification of the instruments.

“Keeping in view the recent updates to PPI guidelines, it has been decided to issue the Master Directions afresh,” the RBI said.

No entity can set up and operate payment systems for PPIs without prior approval or authorisation of the RBI, it stated.

The master directions classify PPIs in two categories – small PPIs and full KYC PPIs. They were earlier classified as closed systems, semi-closed systems and open system PPIs.

“Small PPIs: Issued by banks and non-banks after obtaining minimum details of the PPI holder. They shall be used only for purchase of goods and services. Funds transfer or cash withdrawal from such PPIs shall not be permitted,” the RBI said.

PPI Classification

Small PPIs can have cash upto ₹10,000 loaded per month, not exceeding ₹1.2 lakh in a year.

Full-KYC PPIs will be issued by banks and non-banks after completing Know Your Customer (KYC) of the PPI holder.

“These PPIs shall be used for the purchase of goods and services, funds transfer or cash withdrawal,” it further said, adding that the amount outstanding shall not exceed ₹2 lakh at any point of time.

The RBI has also said that PPI issuer shall have a board-approved policy for PPI interoperability.

Where PPIs are issued in the form of wallets, interoperability across PPIs should be enabled through UPI. Where PPIs are issued in the form of cards (physical or virtual), the cards should be affiliated to the authorised card networks, it said.

PPI for mass transit systems should remain exempted from interoperability, while Gift PPI issuers (both banks and non-banks) have the option to offer interoperability.

“Interoperability shall be mandatory on the acceptance side as well. QR codes in all modes shall be interoperable by March 31, 2022,” it further said.

The RBI has also said the PPI issuer shall put in place a formal, publicly disclosed customer grievance redressal framework, including designating a nodal officer to handle customer complaints or grievances, the escalation matrix and turn-around-times for complaint resolution.

In the case of PPIs issued by banks and non-banks, customers shall have recourse to the Banking Ombudsman Scheme and Ombudsman Scheme for Digital Transactions respectively for grievance redressal.

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RBI mandate: Wallets, cards to be made interoperable

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The requirement of submitting data on cash withdrawals to the RBI mentioned has been dispensed with.

The Reserve Bank of India (RBI) has mandated that all prepaid payment instruments (PPIs) or wallets that are fully KYC-compliant be made interoperable by March 31, 2022. The central bank announced this through a notification issued late on Wednesday.

“It shall be mandatory for PPI issuers to give the holders of full-KYC PPIs (KYC-compliant PPIs) interoperability through authorised card networks (for PPIs in the form of cards) and UPI (for PPIs in the form of electronic wallets),” the notification said.

Interoperability shall be mandatory on the acceptance side as well and it will be enabled by March 31, 2022. PPIs for mass transit systems (PPI-MTS) shall remain exempted from interoperability, while gift PPI issuers have the option to offer interoperability.

As announced during the last monetary policy review on April 7, the notification increased the maximum amount outstanding in respect of full-KYC PPIs to Rs 2 lakh from Rs 1 lakh.

The notification also laid down the rules for enabling cash withdrawal from full-KYC PPIs issued by non-banks. There will be a maximum limit of Rs 2,000 per transaction with an overall limit of Rs 10,000 per month per PPI. All cash withdrawal transactions performed using a card or wallet shall be authenticated by an additional factor of authentication (AFA) or PIN. Issuers offering withdrawals shall put in place proper customer redressal mechanisms. They will also be required to put in place a suitable cooling period for cash withdrawals upon opening the PPI or loading or re-loading of funds into the PPI to mitigate the risk of fraudulent use.

The cash withdrawal limit from points of sale (PoS) terminals using debit cards and open system prepaid cards issued by banks has also been rationalised to Rs 2,000 per transaction within an overall monthly limit of Rs 10,000 across all locations. Earlier, withdrawals via this mode were capped at Rs 1,000 for tier I and II centres, and Rs 2,000 for other centres. The requirement of submitting data on cash withdrawals to the RBI mentioned has been dispensed with.

Last month, RBI had said interoperability, cash withdrawals and opening the use of RTGS and NEFT to non-banks was aimed at achieving parity between the two sets of entities. Then executive director and now deputy governor T Rabi Sankar had said, “The idea behind allowing cash withdrawals, etc from non-bank PPI issuers is essentially to level the playing field between banks and non-banks, and also achieve the comfort that it reduces the need to hold cash. The fact that a PPI holder has this comfort that I can whenever I want access cash reduces the actual need to hold cash. That, we believe, will give a big fillip to digitisation in the system.”

Industry players have earlier lauded these moves, saying that interoperability might help wallets claw back the space they had lost to banks and other players with the rise of Unified Payments Interface (UPI) and the new KYC requirements. There is also a view that non-banks will thus be able to effectively compete for micro-savings from the under-banked segments.

Shilpa Mankar Ahluwalia, partner – fintech, Shardul Amarchand Mangaldas & Co, said, “RBI has made four key changes that will create a much greater level playing field between bank and non-bank PPI issuers…These quasi bank payment features will enable much wider usage and penetration of PPIs pushing the growth of digital payments.”

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