Yes Bank partners Amazon Pay for UPI, chooses AWS for payment processing, BFSI News, ET BFSI

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Mumbai: Yes Bank has partnered with Amazon Pay and AWS to offer UPI payment to users. In FY21, Yes Bank recorded a market share of around 40% by volume in the UPI ecosystem and around 30% by volume in the UPI merchant acquiring business thanks to the integration with PhonePe.

The integration with Amazon Pay will enable the US e-commerce giant, which is a late entrant into the payment space, to issue UPI IDs with the @yapl handle. The tie-up will further expand Yes Bank’s presence in UPI with its payment processing platform hosted on AWS.

Based on a multi-bank model, this collaboration allows Yes Bank to acquire merchants through the Amazon Pay platform, adding to its existing merchant network.

The private lender said it has developed a cloud-native UPI processing platform to optimally handle the high traffic of transactions observed during surge periods like festivals or annual sales.

“With this collaboration, we will be able to offer our customers more control, flexibility and choice for a vast range of purchases and peer-to-peer transactions — through UPI-based payments,” said Prashant Kumar, MD & CEO, Yes Bank.

According to Mahendra Nerurkar, CEO and VP, Amazon Pay, the company plans to expand its digital payment network by making it more rewarding for customers. “UPI is one of the most convenient and popular ways to pay in India. With a cloud-native architecture we hope to keep raising the bar on availability, speed and customer experience using UPI through the Amazon app,” said Nerurkar.



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Yes Bank launches new category of accounts for entire family, BFSI News, ET BFSI

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Yes Bank has launched a new category of value-added family savings accounts that comes with healthcare benefits and dedicated relationship managers for multiple accounts across family members.

The Yes Family proposition includes features curated to make everything from shopping & dining together and availing loans more convenient and rewarding. In addition, these accounts have a waiver of fees on ATM withdrawals and digital transactions and reward points on banking transactions that can be transferred within the family, and cashback and lifestyle offer.

Yes Family accounts include three programmes — Yes Prosperity, Yes Premia and Yes First programmes for different customer segments. “Through this proposition, we envisage increasing our monthly retail customer acquisition by 15% till December 2021,” said Prashant Kumar, MD & CEO, Yes Bank. Discounted locker rentals, competitive interest rates on fixed deposits, recurring deposits, home loans and auto loans are among other benefits built into the proposition.

The Yes Prosperity Family account is available to customers who maintain a combined average monthly balance (AMB) of Rs 50,000, Yes Premia Family for customers with an AMB of Rs 2 lakh or a net relationship value (NRV) of Rs 10 lakh at a family level while Yes First Family is available to customers maintaining AMB of Rs 8 lakh or an NRV of Rs 30 lakh at a family level.



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Yes Bank appoints Atul Malik & Rekha Murthy as Non-Executive Directors, BFSI News, ET BFSI

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YES BANK has announced the appointment of Atul Malik and Rekha Murthy as Non-Executive Directors, effective from August 30, 2021. The decision comes pursuant to approval of the Board of Directors, based on the recommendation of the Nomination & Remuneration Committee of the Board.

Malik is a veteran banker with more than 30 years of widespread experience. He is presently serving as a Senior Advisor to TPG for their financial services portfolio. He represents TPG as the Chairman of UBC, one of the largest private sector banks in Sri Lanka.

Previously, Malik was a Senior Advisor to General Atlantic for their financial services portfolio. He has also served as the CEO of Maritime Bank, one of the largest private banks in Vietnam from 2012 to 2015.

Prashant Kumar, Managing Director & CEO, YES BANK, said, “We are pleased to welcome the two new Non-Executive Directors to the Board. Their global experience in driving significant business growth, exhaustive knowledge of the industry, and professional expertise in advising large international enterprises will be invaluable as we continue to strengthen and grow Yes Bank.”

Murthy possesses 30 years of extensive global experience in the Technology sector across India, Asia Pacific and the USA. She has held senior and country leadership roles at leading global companies such as IBM, Harvard Business School Publishing, Wyse Technology, SAP, PeopleSoft, Digital Equipment Corporation and Korn Ferry International, the statement added.

Currently, she is engaged with start-ups in an advisory role and as a mentor.

“Ms. Rekha Murthy’s extensive background in technological transformation and change management along with Mr. Atul Malik’s wide-ranging experience as a veteran banker are ideal for accelerating the organization’s transformation – by advancing innovation, developing strategic alliances and elevating customer experience,” added Kumar.



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Chairman, BFSI News, ET BFSI

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The country’s largest lender State Bank of India is working towards launching the next version of its digital lending platform – Yono (You Only Need One App), chairman Dinesh Khara said. Speaking at a banking event organised by industry body IMC, Khara said when the bank initially started Yono, it was thought of as a distribution platform for the retail segment products.

“During the course of the journey, SBI could realise Yono’s potential for international operations, particularly where we have the retail operations. We could visualise its relevance for Yono business also, and now we have started leveraging it for our agriculture segment,” he said.

“Now what we are thinking of is as to how to integrate all these fragmented pieces of Yono and think in terms of something like Yono 2, which is the next version of it. It is something which we are working on and will come out with it and products soon,” Khara said.

As of March 31, 2021, Yono has over 7.96 crore downloads and about 3.71 crore registrations, according to the bank’s annual report for 2020-2021.

The bank has onboarded 40,000 overseas customers on the Yono platform as of end-March 2021, it said. The lender is on course to launch Yono in Singapore, Bahrain, South Africa, and the USA by the end of the financial year 2021-22.

Khara further said that SBI looks at technology from the point of view of having oversight on its operations.

The bank has started leveraging analytics for profiling the customers and to reach out to customers. It is also leveraging analytics for management and mitigation of risks.

Speaking at the event, Yes Bank‘s Managing Director and Chief Executive Officer Prashant Kumar said this is a time where banks need alliances and relationships with technology. It is a time to ride on the core competence of partners to create solutions and collaborations, he said.



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YES Bank shifts to new Santacruz HQ, BFSI News, ET BFSI

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Mumbai: The Yes Bank management and other executives on Tuesday relocated to the bank’s new headquarters at Santacruz in suburban Mumbai, which earlier housed Anil Dhirubhai Ambani Group’s headquarters. The bank has begun the process of vacating 10 floors of its rented premises in Indiabulls Finance Centre and shifting to the new premises, which is now called Yes Bank House.

“We are vacating the premises floor by floor and the complete transition will happen over a period of two months,” said Yes Bank MD & CEO Prashant Kumar. He said every month the bank will bring down its rental costs. Last week, the bank’s board approved the shifting of the registered office within the city.

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Yes Bank to raise Rs 10,000 crore via debt securities, BFSI News, ET BFSI

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Mumbai: The board of directors at private sector lender Yes Bank has approved seeking shareholders’ nod for raising up to Rs 10,000 crore in Indian or foreign currency by issuing debt securities, including but not limited to non-convertible debentures, bonds and medium-term notes.

In the January to March quarter, the crisis-hit lender reported a standalone net loss of Rs 3,788 crore as against a net loss of Rs 3,668 crore in the year-ago period.

On the asset front, the bank’s gross non-performing assets (NPAs) as of March 31 stood at 15.41 per cent of gross advances, marginally down from 16.8 per cent in the year-ago period. However, net NPAs rose to 5.88 per cent from 5.03 per cent.

For the full 2020-21 fiscal, the bank narrowed its net loss to Rs 3,462 crore from a loss of Rs 16,418 crore in the previous year.

At the end of March quarter, the lender had a capital adequacy ratio of 17.5 per cent compared to 19.6 per cent as of December 31 with common equity tier-1 ratio of 11.2 per cent at the end of the last fiscal (FY21) as compared with 13.1 per cent in Q3 FY21.

On March 5 last year, the Reserve Bank of India (RBI) had placed Yes Bank under a moratorium and appointed Prashant Kumar as the new CEO and Managing Director.

According to RBI-backed rescue plan, the State Bank of India acquired up to 49 per cent stake in Yes Bank. HDFC and ICICI Bank infused Rs 1,000 crore each, Axis Bank Rs 600 crore and Kotak Mahindra Bank Rs 500 crore.



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Yes Bank appoints Indranil Pan as Chief Economist, BFSI News, ET BFSI

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YES BANK announces the appointment of Indranil Pan as Chief Economist. Indranil will lead the Business Economic Banking function, the Bank’s economic intelligence unit, in this critical position. Under his leadership, the function will play a critical role in providing strategic and policy-level inputs based on macroeconomic developments at global and national level.

Indranil has more than 30 years of experience in economic research, client engagement, and advisory services. He has worked for leading Indian banks such as IDFC First Bank Limited and Kotak Mahindra Bank as Group Chief Economist. He has also worked for companies such as Kotak Mahindra Capital Company, CRISIL, Business India Magazine, and Dalal Street Journal.

Indranil holds a Bachelor of Science degree from Presidency College in Calcutta, as well as a Master of Economics degree from Jawaharlal Nehru University in New Delhi. In addition, he has a Post-Graduate Diploma in Development Policy from Mumbai’s Indira Gandhi Institute of Development Research.

Prashant Kumar, MD & CEO, YES BANK said, “We welcome Indranil to lead the Business Economic Banking function as Chief Economist, YES BANK. Last year, we began a transformational journey to enhance our liabilities franchise and asset-side of the company, as well as improve management and governance practises. The Bank will rely on Indranil’s expertise to provide impetus to the function as well as thought leadership in areas of macroeconomics research, client advisory, and policy matters related to global economic developments, currency, interest rates, and commodities going forward in this journey.”



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May look at raising capital on economic recovery, credit offtake: Yes Bank chief

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Optimistic about economic prospects despite the second wave of Covid-19, Prashant Kumar, Managing Director and CEO, Yes Bank, said the bank’s elevated stressed asset pool should be seen as an opportunity to add to the capital post-recovery. In an interview with BusinessLine, he also said the bank may look at capital raise if the economy does well and indicated interest in Citi’s Indian consumer banking operations. Edited excerpts:

Does the bank have any plans to raise capital this fiscal?

As of now, I don’t see any fund requirement. But if there is a lot of improvement in the economy and credit growth occurs, there may be some need. Since all approvals are in place and depending on the situation, we will take a call. We had taken an overarching approval of ₹10,000 crore, but the requirement will not be so much.

How is your credit card business doing? Are you interested in opportunities like Citi’s consumer banking business?

The credit card business is doing very well. We are not very aggressive and cautious in expanding and are being selective in terms of customer acquisition. As a result, our book has increased by 40 per cent, and the spend has increased by 36 per cent.

Citi is running a profit. We will see the opportunity and cost. Their business offers a good potential, not only credit card but wealth and retail as well. Once they come out with the exact EoI, we will examine it.

Did you apply for a license for a new umbrella entity for retail payments?

We did not apply for the NUE. We were interested if we could bring out our expertise in innovation. If one has a significant stake, then you can influence the strategy. We do not want to be a minority partner.

What is the status of the proposal of an asset reconstruction company?

We had applied to RBI, and we wanted an ARC where we would have a controlling stake. The RBI is not comfortable giving a controlling stake to a bank as it would be a moral hazard. Since they have set up a committee to look at the ARC framework, we will wait for the report and then approach the RBI based on the proposal.

Are the elevated stressed assets a concern for the bank?

A stressed asset is an opportunity. No other bank would have a pool of stressed assets of almost ₹45,000 crore, which you can recover and add to your capital. Once we have made the adequate provisions of almost 80 per cent and even the ₹17,000 crore book, which we have technically written off, which means 100 per cent provision. Any recovery would directly add to our profits.

How will the earnings be this fiscal with the accelerated provisioning already made?

There will be no need to make further provision in the existing book as it is adequately provided. There may be some slippage, which will be taken care of by the recovery. For Covid, no more provisioning is required. We have not made any provisions for the second wave as our SMA 1, and SMA 2 book has come down and since we have accelerated provisioning on the existing book.

What is your outlook on the economy given the Covid surge? Will it further impact the bank’s book?

Sectors that have been impacted by Covid first wave are affected by the second wave also. Those accounts have already been recognised as NPAs. This time, things are much better as this time there is not a complete lockdown but restrictions. Economic activities, trading, taking place. Once we come down from the peak and focus on vaccination, the overall improvement would happen much faster. There is a concern as many people have been infected. It has an impact but the first quarter is a lazy quarter for banks. If we can cross the hurdle in the next 15 to 20 days, the effect would be lower.

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YES Bank CEO, BFSI News, ET BFSI

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Prashant Kumar, MD & CEO, YES Bank said that the “holy grail” of the financial sector was to currently make every customer engagement simple and straight-forward. Speaking at the ETCIO BFSI Conclave as the Keynote Speaker for the theme “Frictionless Future of BFSI”, Kumar spoke at length on the importance of the frictionless world for the BFSI sector, banks scaling out on the frictionless world and the digital strategy YES Bank was pursuing in partnership with FinTechs.

“Digital identity has largely replaced phygital activities in today’s world”
“Over the last decade and a half, when RBI introduced electronic payment mechanisms like RTGS and NEFT, the overall paradigm of extending services to customers changed. Internet banking came into the fore and eventually that is making way for API led transaction processes. The thinking has evolved and is being now likened to customer experience as well,” said Kumar, adding “Making every engagement with the customer as simple and straightforward is the current holy grail for the financial sector. Investment of new technologies and challenges, the digital identity has largely replaced phygital activities in today’s world specifically in financial services delivery.”

The MD & CEO of YES Bank, who was appointed to the top chair in March 2020, recalled “Being in the banking industry for so long, I have seen how the evolution of technology is facilitating in new ways to provide customers a frictionless experience, which I believe will become universal in future,” whilst noting “Mobile banking apps that provide quick access to glanceable information and allow the user to make transfers in a secure manner, biometric data used for authentication, location data from smartphones that can be used to ascertain that the user is identifiable at home or at the office, validations can be built accordingly around it, and some institutions have even started using facial recognition software for authentication.”

“Entry of agile, digital savvy disruptive brands in the market”
Prashant Kumar also noted that the aforesaid developments had led to a scenario of the customer spending lesser time to consumer the same services, with the motto of being quick, clean and precise. “These digital technologies all deliver an easier and simple experience, exploiting ubiquitous customer technology such as smartphones whilst eliminating the need for cumbersome peripherals like card readers. Using technology to provide a frictionless technology in this way will become key for financial institutions to differentiate themselves from the competition now and in the future,” said the MD & CEO of YES Bank, adding “More agile, digital saavy disruptive brands are rapidly entering the market and are using technologies to deliver frictionless experience. What was considering novel a few years ago is commonplace, and anything less deteriorates [the experience].”

“Creating a frictionless experience should not come at the cost of security and compliance”
Speaking on the new and established FinTechs and Neobanks, Prashant Kumar acknowledged that whilst Banks had a lot to learn from new players, it would not be at the compromise of security and compliance. Amplifying his thought further, Kumar noted “Some things that provide a smooth experience for the customer could throw up compliance challenges for the institutions. We can consider some examples such as biometrics and location data on customers which allow the institution to provide the user with a hasslefree experience,” The MD & CEO however added that in tandem with technology being more prevalent, data security and privacy would eventually become subject of increased attention and regulation.

Goal to become digital aggregator of India
“We at YES Bank see this expansion of connectivity as an opportunity to dramatically improve the client experience – this means extending the reach of banking solutions beyond the banks own channels and technologies. Incorporating them in day to day management functions, in this way the friction between corporates and banks are reduced, making impossible to tell where the bank ends and accounts operations begin,” said Kumar, adding “Already today, APIs are used retrieve account balances in real time, processing transactions at high speeds round the clock, provide enhanced information for reconciliation in real time and validating transactions under pre-set rules as in the case of cross border transactions, process vendor and dealer finance transactions, real time thereby facilitating faster churn in ecosystem.”

Elaborating further, Prashant Kumar said “Such innovations are making it possible to conduct transactions instantaneously, improving liquidity decision making and allow treasury to better support overall business strategies and objectives. For example, the use of APIs is allowing clients to initiate payments directly from ERPs, eliminating the need to log into a banking port. APIs are also enabling clients to access bank account information in real time, through their own system, saving time and effort.”

The MD & CEO of YES Bank echoed “In short, routine tasks will either become automated or made far easier to execute. As a result, the overall client experience will be greatly enhanced. Infact, the innovations on the API front at YES Bank has really helped catalyse an entire new banking industry in the country which is now able to offer these services, riding on the last mile APIs that banks provide them.”

Outlining the goals of YES Bank in the future, Prashant Kumar said “Our goal at YES Bank is to become the digital aggregator of India. A platform approach is the key to this strategy, the means to which a client can access YES Bank. API’s, internet banking, mobile banking, and connected banking are those components that would constitute the omnichannel platforms that we aspire to build and nurture,” noting “In order to support the facets, we are also augmenting internal systems but linking all our legacy systems through APIs.”



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‘We have not sold a single loan to any ARC’

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The turnaround for YES Bank has been much faster as it could usually take at least two to three years, believes Prashant Kumar, Managing Director and CEO, YES Bank. In an interview with BusinessLine, Kumar said the bank is hoping to continue with the growth in advances in the fourth quarter with good demand from retail and MSME segments. Edited excerpts:

How has the bank managed such a robust growth in net interest income?

Some of the recovery has been booked as interest income, which has given a boost to the NII. This robust growth in NII will continue but it will depend on whether you will make recovery for interest. This may not happen in all the cases; normally there is always a haircut.

How is the growth in advances?

We had set a target of ₹10,000 crore of disbursements in the third quarter for retail and MSMEs and we disbursed ₹12,000 crore. Corporate disbursements were at ₹2,000 crore. We are seeing demand from the retail and MSME segments but corporate demand is yet to pick up.

We were earlier lending to large project finance companies on the corporate side but we are not doing that as a strategy now as we don’t have that kind of size of balance sheet. But we will definitely participate in working capital requirement and small requirement of term loans like ₹300 crore on the corporate side but not very large. Aviation, hospitality and real estate have been impacted badly by the pandemic as well as sectors related to entertainment, and shopping malls.

For the fourth quarter, we have not kept a target on advances but would like to do the same as the third quarter.

Also read: This is the peak in terms of NPAs and slippages: YES Bank chief

How have operating expenses come down?

We are avoiding wasteful expenses. Due to the pandemic, we realised people can work from home. In our Mumbai building, we have vacated two floors from 12 floors and will be in a position to vacate another two floors in the coming months. Similarly, in Delhi, we have shifted our premises from Chanakyapuri and are moving to Noida.

So, will the bank go for branch expansion?

In terms of business growth, we need to expand the branch network. Till now, our branches have been concentrated largely in northern and western India. Our presence in southern, eastern and central India is very small. We need to wait for two to three quarters but we are coming out with a strategy of opening branches in the areas where we are not there. Branch expansion will be a part of the strategy but we need to wait and see the real impact of the pandemic.

Also read: YES Bank posts Q3 net of ₹151 crore

What about deposit mobilisation?

Growth on deposits is always a slow process. Earlier, YES Bank’s deposit was at ₹2-lakh crore plus. But at that time, there was a very large deposit book of the government, which has come down. Some States are not placing deposits with private sector banks and we are also not getting deposits from the Central government. The government deposit book was ₹45,000 crore but now it is only at ₹7,000 crore to ₹8,000 crore. On retail and corporate deposit book, we are back on track. Our focus will be to open CASA accounts.

What is happening on the bad bank proposal? Are you looking to sell off any NPAs?

We are waiting for regulatory approvals. We have not sold a single loan to any ARC (asset reconstruction company) and we have no plans. If we are able to set up our own ARC, then we will transfer it to our own ARC. Selling doesn’t make any sense, it brings in hardly 20 per cent. We are able to recover much more.

What are your expectations from the Budget?

Real estate has been impacted by Covid-19 and has been under difficulties in the last three to four years. Addressing this sector is important as a large number of people are also impacted. People are paying EMIs but not getting their flats. This sector, if taken care, will give a boost to infrastructure. Banks would be able to recover their loans and the government will also get huge taxes. Also, hopefully the Budget will continue to provide support to MSMEs. It has a big role in the GDP and needs support in terms of releasing payments, protection, and ease of doing business.

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