Zerodha faces investors’ flurry on technical glitch, BFSI News, ET BFSI

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New Delhi: Users of online brokerage Zerodha faced difficulty in trading on Wednesday due to a technical glitch on its trading platform. The brokerage house faced customers’ ire on microblogging site Twitter as they complained that prices and trading froze on its platform during the trading hours.

“Zerodha down, price not updating,” one user tweeted.

Another user mentioned, “Zerodha is not working at the peak time of trading. Prices are stuck.”

“Because of Zerodha, I suffer a loss of Rs 80,000 in ONGC. Zerodha app was stuck. I sold my holding for intraday and stock runs like a wild horse from 65 to 82 within 5 min & came down to 62. I was trying to exit my position but thanks to Zerodha, my stock was sold. Buying price 148,” a user tweeted.

On October 18, investors of several brokerage houses, including Zerodha and Paytm Money, had faced possible difficulty while selling shares due to “an issue” related to Central Depository Services India Limited (CDSL).

Founded in 2010, Zerodha Broking is a financial services company that offers retail as well as institutional broking, currencies and commodities trading, mutual funds, and bonds.

Over 7.5 million clients place millions of orders every day through its platform, contributing more than 15 per cent of all Indian retail trading volumes.



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Paytm Money launches AI-powered ‘Voice Trading’

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Homegrown fintech platform Paytm on Monday announced that its wholly-owned subsidiary Paytm Money has launched ‘Voice Trading’, powered by artificial intelligence, allowing users to place a trade or get information about stocks via single voice command.

“This service has been launched in line with Paytm Money’s efforts to offer next-gen and AI-driven tech to elevate user experience,” the company said in an official release. The voice trading feature enables a single voice command, with the use of neural networks and natural language processing (NLP) to allow instant processing.

Also read: Paytm share allocation likely on November 16 at Rs 2,150 apiece

Varun Sridhar, CEO of Paytm Money said, “At Paytm Money, our focus has always been to elevate user experience and be the first to leverage technology to make investing faster, cheaper and easier. With a mobile-first and interconnected world of devices and the much-awaited launch of 5G, the voice trading feature enables users to skip the usual five to six-step process of trade in a dynamic environment with simple voice commands.”

“We believe that this will improve user experience over time and will bring more convenience to tech-savvy investors. We are doing a lot of R&D on newer technologies and this is one of the first products to be launched,” added Sridhar.

The platform is rolling out the voice trading feature in beta to select users. It will be available to all users over the coming weeks, it said.

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Groww, Upstox, Motilal Oswal to be hit by Sebi’s latest rules on digital gold sale, BFSI News, ET BFSI

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The National Stock Exchange (NSE) has instructed all members, including stockbrokers and wealth managers, to wind down the sale of digital gold on their platforms by September 10.

This came after capital markets regulator, the Securities and Exchange Board of India (Sebi), flagged such sales as a breach of the Securities Contracts (Regulation) Rules (SCRR), 1957.

The move, ahead of the crucial festive season months when Indian consumers typically become active purchasers, has hit the country’s nascent yet burgeoning digital gold industry.

Investors are worried over its future as well as its legitimacy in the eyes of financial sector regulators, Sebi as well as the Reserve Bank of India.

Sebi’s concerns may have stemmed from potential use of client funds by brokers to buy digital gold which it views as a non-broking business, according to a review of documents and discussions with multiple industry sources.

The lack of regulatory oversight on companies that sell and store physical gold corresponding to the virtual assets being allocated to the end-consumer, is also cause for concern.

“…It has, however, come to the notice of SEBI/Exchange that certain members are providing a platform to their clients for buying and selling of digital gold. SEBI vide a letter dated August 3 has informed the Exchange that the said activity is in contravention of Rule 8 (3) (f) of SCRR, and members should refrain from undertaking any such activities,” a circular issued by NSE on August 10 showed.

According to a source, similar notices have been issued by all leading exchanges in India in recent weeks. ET could not independently verify this.

New age fintech brokers such as Upstox, Groww, Paytm Money as well as traditional brokers such as HDFC Securities and Motilal Oswal offer customers an option to “invest” in digital gold.

These companies have been given time till September 10 to discontinue the product as well as inform consumers about the move, as per the circular, which ET has reviewed.

Uptsox, Groww, NSE and Sebi did not respond to ET’s emails. Spokespersons for Paytm Money and HDFC Securities declined to comment.

The sale of digital gold in India, although a new concept, is “nothing but facilitating the purchase and sale of physical gold through a digital medium, and the ability to hold it digitally,” said Kishore Narne, head of commodities and currencies at Motilal Oswal.

“We understand Sebi’s concerns as it doesn’t fall under its scope of regulation, they have asked all Sebi-regulated entities to refrain from offering such products, and we are honouring it,” Narne said, adding that customers already holding digital gold would not be impacted by the new rules.

The NSE move comes as a jolt to fintech startups that have been building business models around facilitating purchase and sale of gold virtually in partnership with metal and gold firms – Augmont Gold Ltd, MMTC-PAMP India and Digital Gold India.

The business model involves customers being allowed to buy gold for as low as one rupee, as a digital asset. The gold companies then store an equivalent amount of gold in their lockers – against a virtual certificate of purchase.

These companies, though not under the purview of any financial sector regulator, are said to have a self-regulatory audit and diligence mechanism.

The NSE circular is only applicable to members of the NSE, said Renisha Chainani, Head of Research, Augmont Gold.

“This circular has been issued pursuant to some clarifications put by the regulator, Sebi, on NSE members for offering digital gold. All such partners shall work within the framework and guidelines prescribed by Sebi from time to time,” said Chainani.

MMTC and Digital Gold India did not comment.

Non-broking platforms such as PhonePe and Google Pay among others also offer digital gold to customers and are unlikely to be affected by this development.

India’s digital gold market is worth about Rs 5,000 crore annually, according to industry insiders.

The number of users with over Rs 100 balance in digital gold could be in the range of 5-6 million, said Deepak Abbot, the cofounder of Indiagold, a gold loan fintech.

“This could be an early indication that the regulator is looking to come up with regulations for the industry. Currently, these transactions are not under the purview of either Sebi or RBI,” said Abbot.

A senior stock exchange official told ET that brokers cannot offer such unregulated products through their Sebi-registered entity or platform.

“All the listed products are settlement guaranteed and carry a different risk profile. If an investor loses money due to such digital gold, neither the regulator nor the exchanges can be held responsible,” the executive said. “Hence, our action is limited to the extent that you cannot use Sebi-licensed platforms to sell such products.”

A leading securities lawyer who represents the interests of several brokerages said digital gold typically falls in a regulatory grey zone currently and unless Sebi comes out with a set of regulations, brokers cannot sell the products.

“The problem seems to be that some of the fintech players offer digital gold on the same page right next to where they sell mutual funds or listed shares,” the lawyer said. “However, there is no bar on these fintech firms to create a separate legal entity and set up a different page to sell digital gold.”



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Equity investing: Paytm Money app gaining traction

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Paytm Money, a subsidiary of IPO-bound Paytm, has 2,08,000 equity trading accounts as of March 31, 2021. This has been disclosed in the draft red herring prospectus (DRHP) that the financial services major One 97 Communications (Paytm) filed with SEBI recently for its proposed ₹ 16,600 crore initial public offering (IPO).

This performance of having over two lakh equity trading accounts may be noteworthy as Paytm Money had started providing stock broking services only in 2020, capital market observers said.

Although the total number of users availing Paytm Money’s stock broking services has increased and continues to grow, it is still less than one per cent of Paytm’s monthly active customer base. On an overall basis, there are over 33 crore users in the country who are availing various payment and other financial services offered by Paytm.

Rise in demat accounts

Post the first wave of Covid-19 and pandemic induced lockdown, there has been a sharp rise in the number of new demat account sign-ups in the country. There has been an increase of 70 lakh new demat accounts in 2020-21, taking the overall number of demat accounts as of end March 2021 to 6.2 crore. The rise in new age digital-only platforms in recent years has only brought in new investors and accelerated the opening of demat accounts, reflecting growing participation in equity markets.

Also read: Paytm files for biggest Indian IPO

Several investors in Tier-2 and Tier-3 cities and beyond are now able to access the equity markets directly on the back of technology leap and digital offerings by online broking companies. Also the fact that millennials have taken to equity trading in a big way out of their apps has also helped push this trend, say capital market observers.

As of end March 2020, India had 5.5 crore demat accounts, more than double the level of 2.5 crore accounts in end March 2016.

Paytm Money’s equity investing and trading platform is helping make direct equity investing accessible across India, including the under penetrated segments.

Paytm Money has achieved a combined assets under management (AUM) of ₹ 5,200 crore in mutual funds, gold and stock trading as on March 31,2021, the IPO prospectus showed.

Digital gold

Users have taken to purchasing digital gold from Paytm Gold in a big way going by the number of investors who had used this service. Since the launch of the digital gold service in 2017, as many as 7.4 crore investors have used the Paytm Gold’s digital gold services, according to the IPO prospectus filed with regulator. Many investors had also opted for the systematic gold withdrawal savings plan.

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Bernstein, BFSI News, ET BFSI

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New Delhi, Paytm is on track to break even in 12-18 months with increased financial discipline and targeted strategic investments, investment research firm Bernstein said in a pre-IPO primer.

According to reports, Paytm is aiming to raise about $3 billion in an initial public offering (IPO) late this year, which could be the country’s largest debut ever.

The startup, backed by investors including Berkshire Hathway, Softbank and Ant Group, plans to list in India in November around Diwali.

Paytm, formally called One 97 Communications, is targeting a valuation of around $25 billion to $30 billion, as per reports.

“Paytm has come a long way from a simple digital wallet business to an integrated payments ecosystem. We believe the next stage of growth will be led by financial services, particularly delivering seamless credit tech products to consumers and merchants.

“With increased financial discipline (rare in the hyper-competitive payments space), Paytm is on track to break even in 12-18 months. We expect Paytm to continue being the largest payments and fintech ecosystem in India,” Bernstein said in its report.

Paytm has realigned its payments strategy around merchant payments leadership. Paytm’s beneficiary UPI market share (a proxy for merchant receipts) is rising month-on-month and was 16 per cent in April, the report said.

“Combine that with its digital wallet, merchant acquiring and online merchant payments, Paytm has a total throughput of $52 billion in FY21, up 33 per cent year on year,” it added.

Paytm’s credit tech vertical is likely to lead the next wave of revenue growth.

“We expect Paytm’s revenue base to double by FY23 to $1 billion with non-payments revenue contributing 33 per cent,” Bernstein said.

Paytm has crossed the proof of concept stage on consumer credit tech and merchant credit tech. Early disbursal numbers have been strong, rising month-on-month with strong bank and NBFC funding partners. Broking business with Paytm Money has also got off to a strong start, the report said.



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Paytm Money opens technology development centre in Pune

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Digital financial services platform Paytm, on Thursday announced that its wholly-owned subsidiary Paytm Money has launched its technology development and innovation centre in Pune.

It also plans to hire over 250 front-end, back-end engineers and data scientists to build new wealth products and services.

A press statement said Paytm Money thrives to simplify investments and wealth creation for retail investors, and the new facility at Pune will focus on driving product innovation, specifically for equity, mutual funds, and digital gold.

Varun Sridhar, CEO – Paytm Money, said in a statement: “We are very excited to launch our Pune tech R&D centre and looking forward to developing new wealth management products and disruptions in Pune. We continue our vision to leverage technology to lower costs for our consumers and provide a solid, innovative and stable platform.”

Also read: Paytm to expand operations in rural areas, smaller towns

He added, “We need solid engineering talent to ensure we meet our ambitions. Pune is famous for its high-quality education and offers a great talent pool along with good infrastructure and great weather. We believe Pune is poised to become an innovation hub for fintech and was a natural choice for Paytm Money’s expansion plans.”

The company has launched a slew of new products and services aimed at empowering seasoned investors as well as new to investment users. It aims to achieve over 10 million users and 75 million yearly transactions in FY21 with the majority of users from small cities and towns.

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Paytm Money opens new Technology Development Centre in Pune

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Homegrown digital financial services platform Paytm on Thursday announced that its wholly-owned subsidiary ‘Paytm Money’ has launched a new Technology Development & Innovation Centre in Pune.

The company is also planning to expand the team and hire over 250 front-end, back-end engineers and data scientists to build new wealth products and services.

The new facility at Pune will focus on driving product innovation for Paytm Money, specifically for equity, mutual funds, and digital gold.

Varun Sridhar, CEO – Paytm Money said “We are very excited to launch our Pune tech R&D centre and looking forward to developing new wealth management products and disruptions in Pune. We continue our vision to leverage technology to lower costs for our consumers and provide a solid, innovative and stable platform. We need solid engineering talent to ensure we meet our ambitions.”

“Pune is famous for its high-quality education and offers a great talent pool along with good infrastructure & great weather. We believe Pune is poised to become an innovation hub for fintech and was a natural choice for Paytm Money’s expansion plans,” added Sridhar.

The company aims to achieve over 10 million users and 75 million yearly transactions in FY’21 with the majority of users from small cities and towns. Its recently launched products include equity broking, IPO, ETF & FNO. Headquartered and operating from Bengaluru, it has a current team of over 300 members.

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