Stabilising Ujjivan Small Finance Bank first priority for new management, other future plans on slow lane, BFSI News, ET BFSI

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The future strategy of Ujjivan Small Finance Bank detailed in the annual report has just turned irrelevant.

While the bank had listed a slew of digital-centric innovations to increase product suite and improve customer outreach in its latest annual report signed by outgoing chief executive Nitin Chugh, the new management has put stability as its foremost priority, pushing everything else to the backburner for the time being.

The annual report said the bank plans to enhance its payments and ecommerce presence through fintech partners and scale up business segments such as gold loans, farm loans and loans to small and medium enterprises in FY22.

“Forget all that, our first focus is to stabilise the portfolio and the organisation,” a senior executive close to the current management told ET, in what could well be a reflection of the alleged conflict between the previous and current management.

Ujjivan founder and former managing director Samit Ghosh, who has been brought back on the bank’s board as an additional director, declined to comment.

Chugh resigned last month citing personal reasons. It is widely viewed that Ujjivan Financial Services, the holding firm for the bank, was unhappy with Chugh’s handling of asset quality following the pandemic-led stress. The promoter also expressed concerns over high attrition with several senior and middle-level executives leaving the bank.

The bank’s gross non-performing assets jumped to 9.5% at the end of June from merely 1% as of March 31, 2020. Attrition rate was nearly 20%.

Following Chugh’s exit, the group selected Carol Furtado, who was a founding member of Ujjivan Financial Services, as its interim chief executive. Chugh will officially leave the bank on September 30.

“We expect FY22 to be a year of reasonable growth and stabilisation as we retain our sharp focus on improving our earnings, maintaining a healthy portfolio quality with emphasis on digitisation that would enhance our diverse product offerings,” Chugh said in the annual report for FY21.

The bank’s digitalisation process gained steam during his two-year stint.

“Going forward, we aim to strengthen our end-to-end process digitalisation efforts and use the power of digital as a new customer acquisition and service channel,” the bank said in the annual document for shareholders. “We will also leverage the power of analytics for actionable insights for data-driven decision making. We will continue to leverage our full-stack API banking platform to partner with the fintech ecosystem for faster time to market and innovative products and solutions for our customers,” it said.

While the first half of the financial year for Ujjivan went by navigating through the pandemic-led crisis compounded by the second wave, the next three-to-four months would be invested in bringing stability at the board and the management level. Several board members including chairman B Mahapatra Mona Kachhwaha, Ittira Davis and Harish Devarajan had left over the past few months.

The new management would also focus on an imminent reverse merger in the next few months. The bank, which completes five years of operations on January 31, 2022, is allowed by the Reserve Bank of India to reverse merge itself with the holding company.



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Ujjivan Financial Services appoints Sanjeev Barnwal as CEO, effective Friday, BFSI News, ET BFSI

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Ujjivan Financial Services today appointed Sanjeev Barnwal as the company’s chief executive offer, with effect from Friday, the company said in an exchange filing.

Barnwal will continue to serve as the Company Secretary and Key Managerial Personnel, and was unanimously approved by the board’s Nomination and Remuneration Committee.

According to reports, the position at Ujjivan Financial Services was left vacant after Carol Furtado, who was appointed as the CEO on August 13, resigned to be the interim CEO of Ujjivan Small Finance Bank Limited, after Nitin Chugh‘s abrupt exit.

Nitin Chugh resigned from the position of Managing Director and CEO of Ujjivan Small Finance Bank on August 19 on account of personal reasons.

Also read : Nitin Chugh resigns as MD and CEO of Ujjivan SFB for personal reasons

Barnwal has been with the the company for over seven years and has played pivotal roles in key milestones including private equity raise, IPO and listing, banking licence application and processing, among others.

Prior to Ujjivan, Barnwal worked with SMC Capitals Limited as Associate Vice President and Company Secretary.

In April, shareholders of Ujjivan Financial Services had rejected a special resolution to appoint founder Samit Ghosh as managing director and CEO.

(The image was sourced from Google stock images)



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Carol Furtado to take charge as Ujjivan SFB’s OSD from today

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The board of Ujjivan SFB, in parallel, will evaluate “suitable candidates” for the MD and CEO position, and submit two names to the RBI for approval, the filing said.

The board of directors of Ujjivan Small Finance Bank on Wednesday approved the appointment of Carol Furtado as the officer on special duty (OSD). Furtado, who will be handling day-to-day operations from August 26, will be serving as the OSD until outgoing MD & CEO Nitin Chugh is in office.

Furtado will take charge as the interim CEO, subject to RBI approval, after September 30. She was the CEO of Ujjivan Financial Services, the promoter of Ujjivan SFB. Talking to FE on August 20, Ujjivan founder Samit Ghosh had said Furtado is the top candidate to become the interim CEO of the bank.

In a stock exchange filing on Wednesday, the bank said its board “unanimously” approved the appointment of Furtado as the OSD. The board of Ujjivan SFB, in parallel, will evaluate “suitable candidates” for the MD and CEO position, and submit two names to the RBI for approval, the filing said.

Ghosh, the common director on Ujjivan SFB and Ujjivan Financial Services, said, “Carol has been our go to person during any major crisis. I am sure she will lead us out of this Covid crisis with flying colours. We do not foresee any near-term major issues in the portfolio quality of the bank. With the provision coverage ratio of 75%, the highest in the industry, we are very well positioned.”

Ghosh said the bank is undertaking an “independent” portfolio quality and process audit. “We look towards streamlining the provisioning policy. We are confident of strengthening the organisation and emerge as a stronger Ujjivan.”

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Carol Furtado is Officer on Special Duty at Ujjivan SFB

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The board of Ujjivan Small Finance Bank has appointed Carol Furtado as Officer on Special Duty.

“She will be handling the day-to-day operations of the bank from August 26, and will be serving the bank as OSD until outgoing Managing Director and CEO Nitin Chugh is in office. Post-September 30, 2021, she will take charge as the Interim CEO subject to RBI approval,” Ujjivan SFB said in a statement on Wednesday. The board of Ujjivan SFB, in parallel, will evaluate suitable candidates for the MD and CEO position, and submit two names to RBI for approval, it further said.

‘Portfolio quality’

“We do not foresee any near-term major issues in the portfolio quality of the bank. With the provision coverage ratio of 75 per cent, the highest in the industry, we are very well positioned. The bank is undertaking an independent portfolio quality and process audit. We look towards streamlining the provisioning policy,” said Samit Ghosh, Common Director on Ujjivan SFB and Ujjivan Financial Services.

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Ujjivan SFB tumbled 32% in six days. Here’s what analysts said, BFSI News, ET BFSI

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NEW DELHI: Shares of Ujjivan Small Finance Bank (SFB) tanked 10 per cent in Monday’s trade, in addition to a 19 per cent decline on Friday, to take its losing streak into the sixth straight session. The sharp fall in the stock has occurred ever since Nitin Chugh, who had joined the bank in August 2019 and was elevated to MD & CEO’s position in December 2019, tendered his resignation, citing personal reasons.

Analysts are not convinced that the resignation of Chugh, whose three-year term would have ended in December 2022, was due to personal reasons. But their price targets suggest the stock has mostly factored in the negative event.

Chugh’s exit came in the backdrop of exit of multiple board members and management executives at Ujjivan SFB. That included the CFO’s resignation a month ago.

Emkay Global said the impression from the analyst call was that the resignation of Chugh, an ex-digital banking head at HDFC Bank, was mainly due to the bank’s persistent underperformance on the asset-quality front, delayed recognition of NPAs in MFI and large-scale attrition at the lower-middle level.

Other than the underperformance, some niggling issues with the old management and his incompatible new-age management style in the still MFI-dominated old school bank could also have contributed to the resignation, Emkay said.

“Ujjivan’s current situation is probably an extreme version of challenges that smaller/newer banks have faced when undergoing leadership transition or entry of external talent at senior management level. Rebuilding and motivating the team will be critical so that the bank can recover lost ground and benefit from a possible recovery in asset quality and loan growth over the next 12 months,” Kotak Institutional Equities said.

The brokerage, however, felt this is not an underwriting issue and is a lot more operational in nature. While the medium-term challenge will be to identify the next suitable CEO, such transitions, Kotak said, are rarely smooth.

The stock fell 9.64 per cent to hit a low of Rs 17.80 in Monday’s trade. The scrip is down 31.93 per cent over August 12’s closing of Rs 26.15.

A decision on the appointment of an interim CEO will be taken in the board meeting on August 25, Wednesday. Chugh’s resignation will be effective from September 30.

“The churn in the management team and board of directors is likely to have a knock-on effect on the growth strategy of the bank, as Chugh was spearheading the digital initiatives of the bank. Considering the uncertainty in terms of incoming top management and the future growth outlook, we are putting Ujjivan SFB “under preview,” said Edelweiss Securities.

The bank has on-boarded four directors, including Samit Ghosh and erstwhile CEO/CFO Sudha Suresh, to strengthen the board, oversee the management transition and make an attempt to resurrect the bank.

Ghosh is a common director with the holding company Ujjivan Financial Services.

As MD & CEO, Chugh’s Ujjivan faced 4 major challenges: holding company dilution, opex control, retail deposit build-up, and improving secured loan share. Analysts said the bank was on the path to sorting out three of these four issues.

“On the hold-co dilution issue, the RBI via letter dated July 9 permitted SFBs and holding companies to apply for reverse merger, which signalled that Ujjival Financial Services could be reverse merged with Ujjivan SFB. During Chugh’s tenure, the bank did well on deposits, as CASA ratio consistently increased from 11.6 per cent in December quarter to 20.3 per cent in June quarter. Opex was also controlled, with opex to assets in FY21 seeing a sharp reduction to 6.2 per cent from 8.2 per cent in FY20,” said Centrum Broking.

The brokerage said while the transition towards a secured loan profile was progressing well, with the secured share rising from 21 per cent to 32 per cent on a YoY basis in June quarter, material exposure (nearly 80 per cent of loans) to MFI and secured SME severely affected asset quality.

“Resignation of key managerial personnel could lead to near-term pressure until someone is appointed, though stress formation is partly priced in. We had downgraded FY22E earnings by 76 per cent due to loss in Q1FY22 and likely provisions in FY22. MFI/MSE loan exposure at 80 per cent is affecting USFB, leading to stress build-up and protracted recoveries,” Centrum said while suggesting a target of Rs 31.

Kotak has a target of Rs 24, down from Rs 31 earlier. Emkay finds the stock Rs 17 worth Monday’s low, these targets suggest a limited downside from here on.



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Nitin Chugh resigns as MD and CEO, Ujjivan SFB

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Nitin Chugh, Managing Director and CEO of Ujjivan Small Finance Bank has tendered his resignation, citing personal reasons.

“…we hereby inform you that the bank has received a letter dated August 18, 2021 from Nitin Chugh tendering his resignation from the position of Managing Director and CEO of the bank with effect from close of business hours on September 30, 2021,” Ujjivan SFB said in a stock exchange filing on Thursday.

His tenure as the Director is co-terminus with his tenure as MD and CEO of the bank, it further said, adding that he will cease to be a Director of the bank with effect from the aforesaid date.

Ujjivan SFB had appointed Chugh as MD and CEO from December 1, 2019. He joined the bank in August 2019 as President and worked with then MD and CEO Samit Ghosh for a smooth transition.

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Nitin Chugh resigns as MD and CEO of Ujjivan SFB for personal reasons, BFSI News, ET BFSI

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Nitin Chugh, the Managing Director and Chief Executive Officer of Ujjivan Small Finance Bank, has resigned from his position.

“We hereby inform you that the bank has received a letter dated August 18, 2021 from Mr Nitin Chugh tendering his resignation from the position of Managing Director and CEO of the Bank w.e.f. close of business hours on September 30, 2021,” Ujjivan SFB stated in its BSE filing on August 19.

The resignation will come into effect from September 30, 2021,, the lender said in a regulatory filing on August 19.
Chugh has confirmed, in his resignation letter, that he is resigning due to personal reasons and “there are no material reasons”, the bank said.

Chugh’s tenure as Director of the bank, which is co-terminus with his tenure as Managing Director and CEO, would also end after his resignation comes into effect. Consequently, he shall also cease to be Key Managerial Personnel of the Bank in terms of Section 203 of the Companies Act, 2013,” the lender said.

The bank said the filing that its board has taken note of Chugh’s resignation letter and has appreciated his valuable contribution to the board and the bank during his association. “The board wishes him the very best in his future endeavours”, it added.



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‘In Q4, we are looking at growing the business, but methodically’

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The micro-finance sector is showing signs of improvement barring some lagging areas and customer sets. However, there is demand for credit, said Nitin Chugh, Managing Director and CEO, Ujjivan Small Finance Bank. In an interview with BusinessLine, he also spoke on the new products the bank is working on and discussed the third quarter results. Excerpts:

How is the micro-finance sector doing now?

In general things have improved, which is coming up in the collection efficiency of 94 per cent to 95 per cent. We had reported in our second quarter results that we have problems in Maharashtra, Punjab, and West Bengal, and haven’t come back to the pre-Covid level. In Assam, while things were improving, we have had a setback in January due to the loan waiver announcement by political parties, and (that) has resulted in 9 per cent drop in collection efficiency (during the month).

Even in customer segments, there is some divergence. Customers with general stores, and dairy were able to come back rather quickly. Those in small-scale manufacturing are taking longer to come back. Customers like housemaids, drivers, restaurant staff and mall workers were impacted for a much longer time.

Also read: Ujjivan SFB reports net loss of ₹279 cr in Q3

How has the restructuring process been?

You can’t expect or even plan for such things. The moratorium got over on August 31, 2020. September was the first month when customers started making payments. We had a collection efficiency of 83 per cent for payments, which improved to 88 per cent in October. But there are customers who are finding it difficult to pay after the moratorium got over. The whole estimation process started from October; we started talking to customers and did a full detailed survey. We spent December holding individual conversations and completing the whole process.

How is credit demand? You have reported strong disbursement in the third quarter.

Credit demand has started to come back as people started going back to their livelihoods.

Disbursement is even stronger in January. Demand is from all across. We did our highest ever in January in the affordable housing business. In MSME also, we did our ever highest in January. In micro-banking, we are back to pre-Covid level and exactly what we were in January 2020. In fact, in December 2020, we did even better than December 2019 in micro-finance. Likewise in vehicle finance. In the fourth quarter, we are looking at growing the business now but doing it methodically with the appetite for risk that we have.

You are working on gold loans…?

We are still learning the business. We are in pilot stage right now. We started in October with five branches, all of them in Bangalore. The first two months were not very remarkable as we were trying to do this more through word of mouth. We will launch it at scale in the next fiscal year. It is an unmet demand of our customers.

Also read: Assam MFI Bill may hit collections in short term

Any other new areas of lending?

In vehicle finance, we are testing MMCV (micro and mini commercial vehicle) loans. We are likely to make an entry into that segment. We were also evaluating the used car segments but with the Budget announcements on voluntary scrapping policy, we need to do some rethink on that. The segment of customers we deal with, they usually buy five- to seven-year-old vehicles and they buy them for a long period of time.

We are also looking to introduce credit cards in the next financial year. We have a substantially large base of retail, non-micro-finance customers. We have a large base with close to a million customers and the demand for these products is coming from them. We will also look at any other relevant product. Also, maybe lockers in a few of our branches.

Are you worried about stress on your books?

Now, we are not. We have taken all provisions upfront in the third quarter. Stress is emerging right now, the NPAs are at a standstill. We already had a cover on our books of 4.1 per cent to 4.2 per cent in the last quarter. It wasn’t that we were not adequately covered, we had taken provisions in the last three quarters also. We took the decision to upfront everything. Let us not live with any uncertainty and not worry about future credit loss, so that we can focus on growth.

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