PhonePe on-boards Liberty General Insurance to offer motor insurance

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Liberty General Insurance Ltd on Monday announced that it has partnered with PhonePe to offer motor insurance digitally and provide easy accessibility. In 2020, PhonePe ventured into the distribution of insurance and has become one of India’s fastest-growing digital distributors, with the sale of over 5 lakh policies in five months.

Roopam Asthana, CEO & Whole Time Director, Liberty General Insurance said, “With this partnership, Liberty General Insurance strengthens its tie-up with PhonePe to empower their customers with the best protection cover in today’s digital era. Liberty General Insurance has a comprehensive bouquet of insurance products that distinguishes itself from the existing gamut of motor insurance products in the market.

Gunjan Ghai, VP & Head of Insurance, PhonePe added, “We are delighted to partner with Liberty General Insurance to provide motor insurance products to our 32+ crore users. PhonePe users can choose from multiple motor insurance products on our platform and purchase seamlessly in a few clicks. We are committed to build PhonePe as a one-stop destination for all insurance needs and this partnership is another step in that direction.”

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We remain optimistic on growth, says ICICI Lombard CEO

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With the merger of Bharti AXA’s non-life business complete, ICICI Lombard General Insurance is excited about the business opportunities it has brought. In an interview with BusinessLine, Bhargav Dasgupta, Managing Director and CEO, ICICI Lombard outlines plans for the company post the second wave of the pandemic. Excerpts:

What is the strategy for the second half of the fiscal, especially with the merger of Bharti AXA’s non-life business?

We remain optimistic. For us the focus was in terms of getting the integration done. We got the approval and we had three working days to make it effective. It has gone smoothly. We are now working as a team. The reorganisation also has happened. Apart from that, there are a lot of business opportunities that we remain confident about. We believe health will be a big opportunity, we think motor will come back, and our corporate lines are doing well.

What’s the roadmap going forward post the Bharti AXA transaction?

Bharti AXA’s non-life business is around 20 per cent of our size as a company. As part of the transaction, we diluted about 7.3 per cent of our company. There are two things that we are looking at in terms of business, apart from people integration. One is the operational synergies. Over the last 12 months since we announced the deal, we’ve done a lot of preparatory work. Next three-to-six months we want to implement some of those things. The second is the revenue synergy and that is visible in terms of our quarterly numbers. We believe there is an even bigger opportunity with their distributors to give them new products. Some of these partners can sell more products in more markets. There is a scope for growth.

Are you re-entering the crop insurance segment?

We are already back in crop insurance because Bharti AXA was writing crop insurance. We will have the crop business, but as a percentage of our overall business, it may be relatively low. For the whole year, it will be about five per cent of our business. We want to stay invested and see how it goes for a couple of years before we take a decision on it.

We had a concern in crop insurance at two levels — one the reinsurance terms became very unfavourable. The underwriting aggression was also a bit high. And some of the challenges were in terms of the ground level implementation of the scheme on the crop cutting. Now, improvements has happened on all of these, so we’ll have to observe it.

As an industry, we are paying 18 per cent GST for health insurance, which is extremely high compared to global standards. The GST rate could be reduced to 5 or 12 per cent Bhargav Dasgupta MD and CEO ICICI Lombard

Motor segment continues to be very weak right now. Is that a concern?

There is an interesting dichotomy in motor, which has three components – private car, two-wheeler and commercial vehicles. In private cars, there is demand but there are supply-side constraints in terms of chip shortage.

On the two-wheeler, there is no supply-side issue but there seems to be a demand constraint at this point in time. It’s very unusual. We are hopeful that this festival season, the two-wheeler demand will pick up.

Motor third-party insurance rates have not increased. Is that another concern?

That is of course a concern because typically, the regulator would look at the actuarial data and give a price increase every year. It had issued an exposure draft in February-March of 2020, which had talked about a price increase about 7-8 per cent on a portfolio basis. That did not take place because of the pandemic-induced lockdown. This year, again, we had the second wave, so there was no price increase. In the meantime, there have been some judgments from the Supreme Court, which has increased the cost of claims. It’s an area of concern. We as an industry, need a price increase.

Any wish list for the Budget?

One wish list is for the budget, the other is for the GST Council. As an industry, we are paying 18 per cent GST for health insurance, which is extremely high compared to global standards. The GST rate could be reduced to 5 or 12 per cent. It’s been reduced to 12 per cent for commercial motor policy. Something similar on the health will be one ask that the industry has had for a long time. And a linked issue is the input credit for corporates as when they buy health insurance, they also don’t get that benefit.

On the Budget, we respect the fact that there are a lot of fiscal constraints and that the Finance Minister wants to streamline the personal benefits. But within the benefit pool that is there, if there could be some increase for health insurance and something for home insurance, in terms of tax breaks. It won’t be very expensive for the exchequer, but it will be a good nudge for people to buy insurance.

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Edelweiss General Insurance to focus on health and motor segments

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InsurTech startup Edelweiss General Insurance has tied up with a number of Internet economy firms, and small and medium enterprises (SMEs) for group health policies and believes that there is much more demand from the segment, especially for Covid care covers.

“We have identified a target segment for our group health policies, which are smaller start ups and SMEs. International trends show that large companies manage it themselves as the numbers are so large. The segment we are going after is SME and start up companies with less than 1,000 employees,” said Shanai Ghosh, Executive Director and CEO, Edelweiss General Insurance.

Also read: Edelweiss Financial Services posts net profit of Rs 637 crore in Q4

In an interaction with BusinessLine, Ghosh said the segment is not only profitable but also needs support to manage its group policies. The insurer is also seeing a lot of demand from companies for Covid care insurance. It has tied up with Ola and Dunzo to provide such policies for their driver partners and delivery personnel.

“There are several such internet economy start ups where we have partnered with them to provide health cover for their employees and associates,” Ghosh said.

The insurer offers it own group corona policies and also has options such as a fixed benefit plan for such companies. Meanwhile, Ghosh said the insurer will continue to focus on health and motor segments despite the challenges seen in them in the last one year.

Also read:Edelweiss General Insurance ties up with Okinawa Autotech for e-bike insurance

“Health is a focus for us since day 1,” she said while noting that the Covid-19 pandemic will continue to challenge our profit and loss and pricing.

In the motor segment, apart from private vehicles, Edelweiss General Insurance is also selectively getting into some commercial vehicles and 2 wheeler space also.

The general insurer registered a 49 per cent growth in premiums in 2020-21, which was led by private car and retail health insurance. Private Car insurance grew by 46 per cent on a year on year basis in 2020-21 for the company while retail health expanded by 182 per cent last fiscal.

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How your motor insurance comes handy in case of breakdown

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Two neighbours’ daily routine of watering plants leads to an interesting conversation.

Sindu: Hey, you missed the event on plant protection. It was so informative. There are so many simple hacks to grow plants.

Bindu: Oh! I so wanted to come but my car broke down and my entire morning went away in getting someone to bring a mechanic.

Sindu: What? You could have asked your insurer for RSA? Or didn’t you opt for the rider?

Bindu: I don’t even know what RSA is, to start with. So, how do I say whether I have opted for such rider?

Sindu: RSA stands for roadside assistance. It can be of great help, in the event of a breakdown of your car, like it happened yesterday, or in case of an accident. All you need to do is to call your insurer company and inform them about the problem and your location. They either offer help over the phone or send a representative (mechanic) to your location

Bindu: What if the problem isn’t resolved?

Sindu: Then, your insurer/mechanic will arrange for the car to be towed away to a nearby garage for repair. Also, as part of the RSA cover, some insurance companies arrange for your accommodation till the issue with your vehicle is resolved. Alternatively, you can avail of a taxi service to office/house. This facility is, however, provided to only one destination.

Bindu: This is great news! What are all the services that RSA covers?

Sindu: The list of services varies across insurers. But broadly the RSA should provide coverage for mechanical/electrical breakdown, towing the car, fuel delivery (you will have to bear the fuel charges though), flat tyre, minor repair services, spare keys for your car, accommodation, travel/taxi arrangement and cost of legal advisor.

Bindu: Good. If I had known about this, it could have saved me lot of trouble.

Sindu: Hold there. RSA is mostly offered as an add-on cover with your motor insurance. That means, you will have to pay additional premium to avail this rider. So unless you opted for this cover specifically, your policy will not cover you.

Bindu: Killjoy. Oh well, I wouldn’t mind it, if it comes to my rescue during an emergency.

Sindu: True. But think through a few points carefully, before you buy the rider. One, older your car, the higher will be the chances of mechanical problems. So, many insurers will not be willing to offer this cover for such cars. Two, if you use your vehicle to travel long distances frequently, it is advisable to opt for this cover. But some dealers offer RSA for new vehicles too. So, you can go for RSA with an insurer after the expiry of dealers’ services contract.

Bindu: Okay… is there any limit to the number of times I can avail this service?

Sindu: Yes, but Insurers cap the number of times, limit but the cap varies with each insurer. For instance, ICICI Lombard offers RSA for maximum of four claims.

Bindu: So, now that you have told me the positives, what are the exclusions?

Sindu: The general exclusions that apply on your motor cover, apply to this too. But specifically with respect to this rider, you shouldn’t use the vehicle for any illegal activities like motorsports. Your driving should be as per rules and regulations and the insurer should be informed about the breakdown or RSA requirement immediately. If you get repair work done without the insurer’s approval, you claim could get rejected.

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ICICI Lombard GI’s InstaSpect crosses 10 lakh motor insurance claim approvals

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ICICI Lombard General Insurance Do-It-Yourself feature called InstaSpect for vehicle damage assessment has reached the milestone of over 10 lakh motor insurance claim approvals since its launch.

“In the digitally enabled new normal, InstaSpect has gained significant traction with more people using it to get their claims settled from the comfort and safety of their homes,” the private sector general insurer said in a statement on Thursday, adding that as agents and surveyors found it difficult to travel due to social distancing, InstaSpect was the easiest way to settle motor insurance claims seamlessly and instantly.

Launched in 2018, the feature eliminates the need for vehicle damage assessment through a physical survey and instead enables live streaming, allowing virtual assessment, and bringing down the claim approval time to just a few hours.

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IRDAI slaps ₹1 crore penalty on Chola MS General Insurance

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The Insurance Regulatory and Development Authority of India (IRDAI) has imposed a penalty of ₹ 1 crore on Chola MS General Insurance Company.

As per the order issued by Subhash C Khuntia, Chairman, IRDAI, the company had violated certain norms of Motor Insurance Service Provider guidelines.

Also read: IRDAI asks insurers to offer standard personal accident cover from April 1

The engagement with four motor insurance service providers and payments made by the insurer to them in the name of display of advertisement material to them during November 2017-July 2018 period were found to be in violation of the norms by the regulator in an inspection it carried out.

Cholar MS General Insurance has also penalised for non-submission of documents to enable proper inspection, the order said.

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Who should go for a personal accident cover

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The insurance regulator, IRDAI, recently mooted the draft guidelines for a standard personal accident product and it is mandated to be offered by all general and health insurance companies. A personal accident plan covers a policyholder for injuries including permanent and partial disability due to accidents and pays the nominee in case of the death of the policyholder.

Given the choices in the market, introduction of a standard personal accident cover helps in easy selection of policy. However, since most term insurance and motor insurance policies existing in the market have these accidental cover in-built , should you go for a standalone personal accident cover? Here is an explainer.

Coverage

Personal accident policies are offered by almost all the general and health insurers. The claim amount depends on the type of impairment which can be permanent or temporary in nature. A permanent total or partial disablement is an injury that occurs within 12 months from the date of the accident and prevents the insured from attending to his/her normal duties. A temporary disablement is an injury that occurs within seven days from the date of accident. However, this period could vary with insurers.

In terms of compensation, the policy pays the entire sum insured to the nominee upon the immediate death of the policyholder due to accident, even if the death due to accident is caused within 12 months from the date of the accident.

Similarly, the insurer pays the sum insured in the case of permanent total or partial disablement (depending upon the impairment). In the case of temporary disablement, post the doctor’s certification, the insurers usually pay 1 per cent of the sum insured for each week during the period of temporary total disablement for a period not exceeding 100 weeks from the date of the accident.

This varies with each insurer. For instance, Reliance General Insurance provides 1 per cent of sum insured for each week not exceeding ₹5,000 per week up to 100 weeks. In case of SBI General’s policy, it pays 1 per cent of sum insured or ₹10,000 per week whichever is lower with one week (compensation) as deductible and the benefit is payable for 104 weeks.

Most insurers offer rider options too along with personal accident cover including cumulative bonus and hospitalisation expenses due to accident, education grant (where sum insured is paid for the education of child up to a certain limit), adaptation allowance (where payment towards cost of modifying insured’s house or vehicle to combat or adapt to disability) and funeral expenses. The rider options too vary with insurers.

The sum insured usually starts at ₹1 lakh and goes as high as ₹50 lakh or more.

With the standardisation in personal accident cover, the coverages and benefits will be common across insurers. The minimum and maximum sum insured is ₹ 2.5 lakh and ₹ 1 crore, respectively, and the policy period is for a year and can be renewed .

In addition to the above mentioned coverages, the policy provides three rider options; temporary total disablement, hospitalisation of medical expenses and education grant. It has made it mandatory to offer cumulative bonus as part of base cover where the sum insured shall increase 5 per cent in respect of each claim free policy year, provided the policy is renewed without a break subject to maximum of 50 per cent of the sum insured. No deductible is allowed in a standard product.

Your choice

Each type of insurance policy has its own core nature of coverages. For health it is to cover for hospitalisation expenses and for term life policy it is to provide protection to the family in the absence of a bread winner. Similarly, for personal accident cover, it is to cover for total or partial permanent and temporary disablement of the insured due to accidents.

However, most of the benefits are covered in a comprehensive term policy and your medical expenses are taken care by a health cover. This is considering you as a policyholder already have a term plan and a health plan. In such a scenario, you can give personal accident cover a miss.

But if you have a pure vanilla term cover (which covers only death benefit) and a health plan, then opting for a personal accident cover makes sense. The only key benefit of a personal accident cover is that it comes with the benefit of weekly payment (in case of temporary total disablement) that is not usually available in term plans.

When it comes to premium, a personal accident cover is far cheaper than a term plan. But the priority should be for opting for a term plan. A pure vanilla term plan starts at as low as **₹4,500 or less per annum and personal accident cover starts at **₹1,200 per annum and sometimes even lower.

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How zero depreciation cover works

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Two neighbours’ daily routine of watering plants leads to an interesting conversation.

Sindu: Looks like most of my pots need repairing.

Bindu: Wear and tear spoils them every year.

Sindu: Yes, and burns a hole in my pocket, too, every time I fix them.

Bindu: It’s best to replace your pots before they start ruining the plants. That’s how it works for other things.

Sindu: Okay. So, how do you protect yourself from wear and tear?

Bindu: Not yourself, but your vehicle! In motor insurance, you can opt for what’s called a zero depreciation cover.

Sindu: What is that?

Bindu: Well, under a regular motor cover, when you make a claim, your insurer will apply the depreciation rate to the damages sustained by car parts such as metals, tyres, paintings, batteries and glass. These are deducted before the final payment (for car damage claim) is made to you. So. But a zero depreciation cover offers complete coverage for all parts of a vehicle without any deduction of depreciation. That’s why it’s also called bumper-to-bumper insurance.

Sindu: Good! I will just take this cover for my good old car.

Bindu: Ha, there’s the catch! It is not for all cars. Zero depreciation is beneficial only for new cars or for cars up to three years old. Some insurers do offer this for cars that are up to five years old. It can also depend on the kilometres your car has clocked.

Besides the number of claims under a zero depreciation cover is limited and varies from one insurer to another.

Sindu: Alright! But is it pricey?

Bindu: Well, the zero depreciation rider will usually cost 15-20 per cent higher.

Sindu: That’s a lot. But given the advantages, it seems worth the money.

Bindu: It is, but it comes with a few downsides.

One, the policy doesn’t cover damage to the car engine due to water ingression or oil leakage. Two, it doesn’t cover standard wear and tear to components such as clutches, bearings and plates, and mechanical failure not due to accidents. More importantly, there is a compulsory deductible clause in the event of any claim, just like it is for many standard motor insurance cover. So, before you opt for this cover, find out the all details.

Sindu: Any other exclusions, I should know of ?

Bindu: No claim will be paid if the driver was driving without a valid driving licence or if he is found to be drunk!

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