India IT services market grows by 7.3% in first half of 2021, BFSI News, ET BFSI

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New Delhi, The Indian IT services market grew by 7.3 per cent in the first half of 2021, compared to the 5.7 per cent growth in the same period last year, as enterprises continued to invest in digital transformation initiatives, a new report showed on Wednesday.

Overall, the Indian IT and business services market was valued at $6.96 billion and recorded a 6.4 per cent year-over-year (YoY) growth in the January-June period, compared to 5.1 per cent in the first half of 2020, according to the International Data Corporation’s (IDC) worldwide semi-annual services tracker.

“Verticals like government and manufacturing, which delayed IT investments in 2020, hiked up their IT spend in H1 2021, and enterprises in the country continued to increasingly depend on IT service providers for solutions in areas like cloud, security, artificial intelligence, analytics, etc.,” said Harish Krishnakumar, senior market analyst, IT Services, IDC India.

The IT and business services market is projected to reach $19.93 billion by the end of 2025, growing at a CAGR of 8.2 per cent between 2020-2025, the report said.

“H1 2021 turned out to be the year that showcased enterprise resiliency strengthen at a remarkable pace. Most enterprises witnessed a bounce back with business reaching the pre-pandemic situation,” said Shweta Baidya, senior research manager, enterprise software and ICT services, IDC India.

While large enterprises continued to take long strides towards transformation initiatives, the mid-market segment adopted a cautious approach towards technology investments, with a focus on investments that provided quick returns in the form of customer acquisition, talent retention or financial returns, she added.



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‘Rural economy is in a good position for the next 2-3 years’

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Sentiments in rural India has turned positive with the ebbing of the second Covid wave and a good harvest, said Ramesh Iyer, Vice-Chairman and Managing Director, Mahindra & Mahindra Financial Services.

The company is back on the growth track with a consolidated net profit of ₹1,102.94 crore in the second quarter of the fiscal and 61 per cent year on year growth in disbursements. Going forward, the availability of vehicles will be a key factor, he said in an interview with BusinessLine. Edited Excerpts:

Has business normalised after the second Covid wave?

After the first quarter, I had said things are returning back to normal in the rural economy. Of course, that time we were still using the term subject to the third wave, but it seems there has not been a severe third wave impact and the sentiments have definitely turned positive. Most of the businesses are slowly and steadily getting back to normal, which automatically means there is a better utilisation of vehicles.

Also read: Mahindra & Mahindra Financial Services Q2 net profit up at ₹1,103 crore

This trend is likely to continue and with good monsoons, good harvest and support price, we expect the farm cashflow to be good. Third, now even the infrastructure will open up in the rural market. So, with these three factors, I believe that the rural economy is in a good position for the next two to three years. The only two issues at this stage are the availability of vehicles for which the supply side has to improve.

Once that improves, you know, the business volumes will pick up. And the second is that diesel petrol prices gone up, and that has had some impact on the viability of the operators. But if the price is going to be at this level, then even the freight rates and the passenger fares will go up.

How far does the supply issues in the auto sector and diesel prices impact consumer sentiment?

We would have done another 15 per cent to 20 per cent more in disbursements, if the inventory had no problem. If the supply continues to remain like this, obviously the loss of volume will be higher.

High diesel prices are a very recent phenomena and it should not have a major impact on the sales because anyway vehicles are in short supply, people are willing to wait. The real impact will be on the commercial use of the vehicle – taxi and goods transportations. Unless they are able to price the customer or the freight rates, it can act as some pressure.

What is your expectation on disbursements?

We are back in growth in disbursement. Disbursements grew by 61per cent year on year on year to ₹6,475 crore in the second quarter of the fiscal. Going forward, asset growth will begin to happen. Growth in the second half will depend on vehicle availability. Otherwise, the growth rate will be in the same range that we are seeing already. Being one of the best borrowers, we also have a good benefit of cost of funds and our margins are healthy.

Are the restructured accounts an issue? Will you consider writing back some of the provisions?

We have restructured 1,04,130 contracts. But people don’t want to only pay as per the restructured contract. They will pay more than the restructured EMI if they start earning more. Then there is a possibility for us to reclassify these accounts.

Also read: Tech Mahindra looking to hire talent from Tier-2 cities and overseas markets

We have classified 96,391 contracts in Stage whereas they could have stayed typically been classified in the zero stage or Stage 1. Once we see they start paying regularly, then it’s an opportunity to restate the restructuring. On writing back of provisions, it is too early to say. We will wait for two or three quarters performance. Once the gross NPA continues to keep coming down the way we have seen in this quarter, then definitely we may not require a substantial overlay to be carried forward.

What is your view on the scale based framework for NBFCs announced by the RBI?

There was already a draft paper on this and I do not see too much of a regulatory change in the framework. FIDC had requested the RBI to give time to the smaller NBFCs for stage wise moving to 90 days, which the RBI has done. Most NBFCs like us will be in category two or NBFC-upper layer and we are already subject to a lot of on-site inspections, regulations and capital adequacy requirement.

Also read: IT firms poaching talents to meet 5G service demand

It’s good that NBFCs of different sizes get classified differently and the big ones will not have to suffer if something goes wrong with a smaller NBFC or vice versa. Also, today all NBFCs are looked at as one in terms of borrowings. Maybe tomorrow, there will be a carve out separately for each category of NBFC with a separate limit. We have to wait and see how this classification gets utilised going forward.

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Infosys wins five-year deal with US-based Frost Bank, BFSI News, ET BFSI

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Infosys said it has won a five-year deal with US-based Frost Bank to provide strategic business consulting and digital capabilities that will enable the bank, which has over $ 46.7 billion in assets, to offer mortgage loans along with its other consumer loan products.

Infosys will help design the bank’s mortgage loan process landscape from origination to servicing, design the end-customer experience, and select the most effective technology platform to run and manage operations, while driving growth for its mortgage solutions over the next five years, it said in a statement.

The company did not disclose the financial details.

Infosys and Frost Bank will work together to create a human-centric, digital-first approach to customer mortgage loans that delivers superior borrower experience along with cutting-edge efficiency of operations. The implementation strategy will focus on accelerating launch of the new product, while also streamlining the mortgage value chain for Frost Bank by taking advantage of Infosys’ access to global best practices and innovations.

“Offering mortgage loans along with our other consumer loan products is integral to meeting our customers’ evolving needs and bringing the Frost experience to more Texans,” said Phil Green, Chairman and CEO at Frost Bank. “Working with a world-class company like Infosys will allow us to be involved in the entire process from start to finish and bring our industry-leading customer service experience to mortgages.”

Infosys also has deep expertise and long years of experience in collaborating with independent mortgage solution providers and regional banks in the US. Frost Bank can leverage this to compete profitably in a rapidly transforming competitive landscape.

Mohit Joshi, President, Infosys said, “At Infosys, we have built strong capabilities in transforming mortgage businesses by providing our clients with unique solutions that meet their customers’ expectations of speed, transparency, convenience, and personalization. Our collaboration with Frost Bank sets the stage for a new era of mortgage services, and we are excited to bring to this engagement, our collective expertise.”



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RBI appoints external IT firm for special audit of HDFC Bank’s IT infrastructure

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The Reserve Bank of India has appointed an external IT firm for carrying out a special audit of the IT infrastructure of HDFC Bank, which has faced a number of outages in its digital banking services.

“The RBI has appointed an external professional IT firm for carrying out a special audit of the entire IT infrastructure of the bank under Section 30 (1‐B) of the Banking Regulation Act, 1949 (“the Act”), at the cost of the bank under Section 30 (1‐C) of the Act,” HDFC Bank said in a regulatory filing on Tuesday.

Also read: HDFC Bank’s internet, mobile services hit for third day in a row

The bank shall accordingly extend its cooperation to the external professional IT firm for conducting the special IT audit, it further said.

Also read: HDFC Bank’s multiple digital outages are credit negative: Moody’s

RBI had on December 2 last year directed HDFC Bank to temporarily halt sourcing of new credit card customers as well as launches of digital business generating activities planned under its proposed programme ‐Digital 2.0.

The directive had come after a sudden outage at one of HDFC Bank’s data centres impacted its digital and mobile banking and ATM and payment services on November 21, 2020 and a similar outage in December 2019.

In an analyst call after its third quarter results, HDFC Bank had said it had submitted a blueprint to the RBI on how to address these digital outages. The bank had said the action plan will take 10-12 weeks for implementation, and further timeframe will depend on the RBI’s inspection.

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HDFC Bank signals IT issues may not be fixed by March, BFSI News, ET BFSI

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HDFC Bank has indicated in its conference call with analysts that the lender might not complete fixing its back-end IT issues during the current fiscal. The bank said that its action plan relating to disaster recovery would take 12-18 months, while its immediate plans would take 10-12 weeks.

The country’s largest private bank had reported its Q3 results on Saturday — the first after the RBI pulled up the lender for repeated problems faced by customers in accessing digital banking.

The bank had reported an 18% year-on-year growth in earnings. The bank’s share price rose by over 1% after the results on a day the sensex fell by nearly 1% after its record profit of Rs 8,758 crore.

According to Macquarie research analyst Suresh Ganapathy, the tech resolution will take time and could spill over to end of June 2021.

“They want to be very sure everything is in place, ramp up capacity and then call the RBI for due diligence … As of now, inability to give credit cards has not affected account openings … But if this continues beyond June, we can see some impact coming in the near term… Meanwhile, for others like ICICI and Axis, this is an opportunity to ramp up their credit card base,” said Ganapathy.

The RBI has barred the bank from launching digital initiatives and issuing credit cards until it fixes issues with its IT system and ensures that multiple outages of online services that happened in the past do not repeat.

According to analysts, though it would take time to fix the issues, the bank was optimistic of getting permission from the RBI for a digital lending platform for auto loans.

According to Siji Philip of Axis Securities, the bank has made a representation to the regulator for digital lending for four-wheelers and two-wheeler loans.

“On the restrictions imposed by the RBI on December 2, the bank has made progress according to the plan provided to the regulator. The bank expects to complete the process in 10–12 weeks, which will then be subject to RBI inspection,” a note by Edelweiss said. It added that the bank aims to introduce a digital platform for auto loans in 90 days.

ICICI Securities said that the bank’s credit card portfolio was up 9% quarter-on-quarter despite the ban on acquiring new customers coming into effect from mid-December.



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