Jana Small Finance Bank appoints Subhash C Khuntia as part-time chairman, BFSI News, ET BFSI

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Jana Small Finance Bank Ltd today announced the appointment of Subhash C Khuntia as the bank’s part-time chairman.

A 1981-batch Indian Administrative Services (IAS) officer, Khuntia previously was the chairman of Insurance Regulatory and Development Authority of India (IRDAI).

On appointment, Khuntia said, “I am delighted to be a part of the bank’s journey as it continues to make a difference to the financially under-penetrated segments of society. Financial inclusion has always been dear to my heart and I am excited to work with the Board and the Management Team at Jana in their endeavor towards this noble cause.”

Khuntia has vast administrative experience of working in several departments at the central government, including the Ministry of Finance, Human Resource Development and Petroleum and Natural Gas. For the Karnataka government, he worked in the Departments of Finance, Revenue, Personnel, Urban Development, Public Works and Ports.

“We are delighted and honored that Dr. Subhash Chandra Khuntia has agreed to be the Part time Chairman of the Board. His experience as the Chairman of IRDAI will serve the Board and Bank well in keeping governance at its highest standards,” said Ajay Kanwal, the managing director and chief executive officer of the bank.



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Jana SFB appoints Subhash Khuntia as part time Chairman

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Jana Small Finance Bank on Thursday announced the appointment of Subhash C Khuntia as its part-time Chairman.

A 1981-batch officer of the Indian Administrative Service, Khuntia was also Chairman of the Insurance Regulatory and Development Authority of India (IRDAI).

“Financial inclusion has always been dear to my heart and I am excited at the opportunity to work with the Board and the management team at Jana in their endeavour towards this noble cause,” Khuntia said.

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Road to disciplining erring auditors is bumpy

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It is dangerous to allow a system where regulators — those who don’t hesitate to take the extreme step against an entire audit firm — are allowed to take isolated actions against an entire audit firm as regards the entities overseen by them. Banning the entire firm for the misconduct of a handful of people is not the right approach, unless there is a systemic failure.

Multiple regulators

The current system of having multiple regulators — ICAI, NFRA and respective financial sector regulators such as RBI, SEBI and IRDAI — to deal with audit failures is turning into a regulatory minefield of sorts.

The sooner a common framework for action against auditors is put in place — say a council for coordinated action against auditors with representation from MCA, ICAI, NFRA, SEBI, RBI, IRDAI and IBC — the better would the outcomes be, both for the society and the trust that could be reposed on the financial system.

Otherwise, what will happen at the ground level is a situation where the ‘operation has been successful but the patient is dead’. Will you close down a hospital for the fault of a surgeon, wonders a veteran audit professional with decades of experience when quizzed about the recent RBI action on an audit firm — Haribhakti & Co LLP — for its failure to comply with the specific direction of the central bank on statutory audit of a systemically-important non-banking finance company.

This audit firm had recently been barred for two years by the central bank from undertaking any type of audit assignments in any of the entities under its supervision. Now, this isolated action (apparently neither NFRA nor ICAI were consulted on the Haribhakti matter) has raised several questions than providing answers. The problem in this case is that it is not clear whether the punishment is being awarded to the audit firm for audit failure or for any governance issue.

Time is ripe when all regulatory actions on disciplining misconduct are supported by a detailed public disclosure — instead of cryptic press releases — of the reasons behind such action. Otherwise, it would lend credence to the contention of critics that in the name of regulatory action what is at best playing out is a Kangaroo Court. The bottomline is that one must not punish without setting expectations from an audit firm and an opportunity of remediation is handed out.

“Ideally, if at all there is an action on an audit firm, it is appropriate that it is done by a body that regulates the audit profession, which evaluates the quality of the audit assignment in relation to the prescribed auditing standards by reviewing the audit work papers before concluding on the deficiency, if any, and deciding the corresponding punishment.

“You normally don’t ban an institution unless the audit quality is poor across the entire institution and that too it is initiated only after an opportunity is given to remediate deficiencies. I am not aware of the facts in this case, but all I can say is that a blanket ban is like pressing the nuclear button, which is the extreme action taken as a last resort, as it results in a lot of collateral damage, including on those not involved in the alleged deficient audit assignment and who otherwise are conducting high quality audits,” says PR Ramesh, former Chairman of Deloitte India.

Ashok Haldia, former Secretary of the CA Institute, noted that multiplicity of regulators is against the principles of effective regulation. “It is unjust, unfair, unsustainable and is counterproductive to maintaining and enforcing quality in audit. It is necessary to have only one regulator or a mechanism of joint regulation which consolidates standards of performance for auditors of different regulators — RBI, SEBI, NFRA, ICAI and others — and adopt a unified framework for enforcing accountability of auditors and all those in the financial reporting value chain,” he said.

Many flaws

Amarjit Chopra, former President of the Institute of Chartered Accountants of India (ICAI) and now part-time Member of NFRA, said that the RBI’s recent move of acting in isolation and debarring the firm has many flaws. “It would mean that a firm, which cannot audit RBI-regulated entities, can still continue to audit other entities whether listed or unlisted. This, to my mind, may not be justified. In my view need of the hour is to have a common framework for action against the auditors, if it is needed and MCA should take the lead on this,” said Chopra.

Noting that the issue was a governance issue, he also called for action against directors — both executive and non executive — and suggested that they, too, be barred from holding any post of director in any company for a period of minimum three years.

Chopra wonders how many regulators an auditor may have to contend with and whether action in isolation by one of the regulators alone is desirable. “There is no dispute to the fact that auditors need to be regulated. But by which regulator is an important issue. Not for a moment I am trying to suggest that the RBI does not have the power to do so. But their acting in isolation and debarring the firm for RBI-regulated entities has many flaws,” he said.

Chopra noted that he was well aware that no one may want to surrender their turf, but then it causes immense harm to the auditing profession as no auditor may be keen to live in a state of uncertainty with regard to the number of regulators that he faces and each one of them going for a different kind of action in such cases.

Haldia said that a firm and its partners have joint responsibility to ensure quality of audit. In case an audit failure has traces to failure of the firm in discharging its responsibilities, the firm may also be held liable for punitive action together with the delinquent partner, he said.

Can all pile in?

In the context of RBI action on Haribhakti & Co LLP, legal experts held that other regulators — NFRA, ICAI and SEBI — can also get into the act and look at disciplinary action against the auditor from the perspective of their regulatory jurisdiction.

Pritika Kumar, Founder & Sentinel Counsel, Cornellia Chambers, said: “Given the powers of these regulators, in my view, they all can investigate and look at initiating disciplinary action in their own field of operation against the auditor and/or members of ICAI who may be involved in this matter.”

Ruby Sinha Ahuja, Senior Partner, Karanjawala & Co, said that the power and jurisdiction of any regulator is circumscribed by the statute, and order of RBI barring the CA firm does not give an automatic right to other regulator to start proceedings against the firm.

“Any regulator can act, provided it has jurisdiction over the issues raised by RBI in its order,” she said, adding that there is a moot question as to whether SEBI will have jurisdiction in the said matter over a CA firm.

Bottomline

The main point is one would do well to look at auditors at best as a thermometer — it may tell you the temperature, but don’t expect it to predict clots in arteries. Fraud detection and reporting will be a big ask on statutory auditor of large companies, especially when they are paid so low. Multiple regulators will only add to the auditors’ fear quotient.

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Coverfox reduces monthly net burn by half between April 2020 to March 2021

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After the resignation of Coverfox’s CEO and CTO in early 2020, Sanjib Jha, CEO of Coverfox claims to have reduced the company’s monthly net burn by half from April 2020 to March 2021.

Jha attributed this shift to the company’s increased focus on digital automation. Coverfox started off as a pure call centre selling insurance products assisting the customers to purchase the insurance products. But today, it has pivoted from a call centre heavy burn model to an e-commerce model which is said to have brought over 6x efficiency to the company’s operations.

“We have implemented strategies like a lead scoring system using data analytics to optimise the performance of our call centre and shift to a fully digital journey along with the launch of our B2C mobile application. The use of data and advanced analytics has helped to create a bridge between the behavioural characteristics of customers and their spending habits in insurance buying products, providing a true fodder for machine learning models,” Jha told BusinessLine.

The company’s new B2C app currently has 100K installs and has contributed to an upwards of 1 crore of business in the four months of its launch. He added that, for decades, insurance has been sold as a push product by agents in India. There has been less product knowledge, no transparency, and no proper claim management system.

To address this, Coverfox increased effort on the product side to move to a fully digital sales model which minimises call centre effort. Be it chatbots, Artificial Intelligence (AI) based voice bots, Machine Learning based document scanning, end to end digital flows, lead scoring etc.

Coverfox.com currently has over 3 million monthly visits and plans to expand its catalogue soon to serve a broader audience in need of digital insurance products, particularly bite-sized ones. The company’s services include motor vehicles (both personal and commercial vehicles such as taxi and GCV), health, term life, as focused insurance products.

Revenue and profit

Commenting on the company’s revenue number and profitability, Jha said “We are in structural space and can state that the company is on sound footing now and has achieved gross margin profitability on retail product lines – motor, health and term insurance products.

We have been able to maintain positive gross margins since January 2021, owing to our continuous efforts in optimizing the operations and becoming a customer-focused insurtech.”

Coverfox used to be a prominent player in the insurtech space and had raised capital from marquee investors such as Narayana Murthy’s Catamaran Ventures, SAIF partners, and Accel among others. Coverfox’s direct competitor, PolicyBazaar has recently got the SEBI’s approval for a ₹6,017 Cr IPO and may raise around ₹750 crore through a private placement of equity shares.

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SBI General Insurance expects 20% growth in FY22

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SBI General Insurance is expecting close to 20 per cent growth in business in FY22 backed by a steady demand for health insurance products and an improvement in motor insurance starting third quarter of this fiscal.

In the first half (April-September), the non-life insurer had witnessed 14 per cent growth in gross direct premium underwritten to ₹4,129 crore, as compared with ₹3,620 crore in the same period last year, as per data available on the IRDAI website.

According to Prakash Chandra Kandpal, MD & CEO, SBI General, the non-life industry has come back to the pre-Covid level and has clocked a growth of around 13 per cent in the first half of this fiscal. “The industry is estimated to grow by around 15 per cent during the current fiscal driven mainly by health and motor. Though there may be some challenge for motor due to chip issue, Q3 should be good for motor insurance. We (at SBI General) expect to grow by around 20 per cent. The key areas of focus for us will be health, motor, SME and rural,” Kandpal told BusinessLine.

The second half of the fiscal is usually considered to be busy season and with the economy opening and with vaccination gaining pace, the insurer is hopeful of clocking a good growth.

Motor insurance accounts for nearly 25 per cent of SBI General’s total business; crop around 25-30 per cent; health close to 20 per cent; fire 15 per cent and others account for remaining 10-12 per cent.

Growing demand

Health insurance, which had been witnessing traction on the back of government initiatives such as Ayushman Bharat, came to the fore due to Covid related hospitalisation and the rise in medical cost. With the kind of effort given by the government in creating medical infrastructure in the country, the total health insurance industry is expected to double in the next three-to-four years.

“After the second wave we saw an increased interest in both retail as well as group health cover. Companies doubled the coverage for their employees. We are seeing a 40-50 per cent growth in health insurance industry portfolio and this trend is expected to continue moving forward as the uninsured population in India is still high,” he said.

This apart, a majority of the people who have health insurance, are not “adequately covered”. Most consumers in India have an average health cover of ₹ 3-5 lakh. However, the recent spike in hospitalisation and the increased medical cost is pushing more and more people to go in for a higher cover.

‘Claims spike’

On the claims side, the non-life insurers had witnessed a sudden spike in claims in Q1 of this fiscal due to the second wave. However, with the increase in vaccination and with people becoming more aware and paying more attention to health and fitness, the claims could be more manageable for insurers.

“The spike in claims was mainly because of the non-standardised protocol being followed by the medical industry. Moving forward we may see that the number of claims may increase but the average claims might be lower,” he said.

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Sebi issues revised reporting formats for issuers of non-convertible securities, BFSI News, ET BFSI

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Markets regulator Sebi on Thursday came out with revised formats for limited review and audit reports to be submitted by entities that have listed their non-convertible securities. The revised formats are for limited review and audit reports for banks and NBFCs as well as other entities, excluding insurance companies.

Insurance companies would disclose limited review/ audit reports as per the formalities specified by Irdai, Sebi said in a circular.

The formats would be applicable for limited review reports for quarterly standalone financial results for banks and NBFCs as well as entities other than banks and NBFCs. Besides, it would have to be followed for audit reports for quarterly standalone as well as annual consolidated financial results to be submitted by all these entities.

Sebi said the circular will come into force with immediate effect.

The circular will also supersede circulars issued in November 2015 and August 2016 with respect to listed entities for disclosure of financial results that have listed non-convertible debt securities and non-convertible redeemable preference shares.

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Non-life and life insurance industry reported growth during the pandemic: IRDAI

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The insurance industry proved resilient during the pandemic. The non-life industry registered 12.78 per cent growth and the life insurance industry registered 10 per cent growth, said S N Rajeswari, Member (Distribution), Insurance Regulatory and Development Authority of India ( IRDAI).

She was delivering the inaugural address at the National Insurance Academy, Pune’s annual Insurance Summit on Thursday, on the virtual platform. The 17th in the series, the theme of the summit was ‘Quest for Collaboration: New Frontiers in Closing the Insurance Protection Gap’.

Rajeswari said the pandemic has resulted in people losing jobs, moving to different places for a livelihood and even children being forced to quit education to earn a livelihood. She insisted on the need for a coming together of all stakeholders to provide insurance coverage to the people living at the bottom of the pyramid, where bread winning is the priority, with simple and cost-efficient products.

Talking about the health protection gap, she said out of pocket expenses (OOP), higher cost of treatment, and communicable and lifestyle diseases are the major contributors. Technology can be a great enabler in quick settlement of claims, checking fraudulent claims, and providing end-to-end solutions to insurance customers, she said.

Though the intensity and frequency of natural calamities have increased manifold, only 10 per cent of the total losses are covered, NIA Director G Srinivasan said. He added that only 5 per cent of people in India have home insurance, 12 per cent have health insurance and only very few have cyber insurance cover. A large number of 3 crore MSMEs are under-insured and 90 per cent of the Indian working population is in the unorganised sector and, therefore, life insurance, health insurance, and pension are very critical for them, he said.

G Srinivasan highlighted the need to address the insurance protection gap and the urgent need to plug the increasing uninsured economic losses and loss of lives, as they adversely affect the economic growth of the country.

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IRDAI extends validity of Covid-19 specific policies till March next

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In the wake of concerns over possible third wave of the pandemic, the insurance regulator has extended the validity of Covid19 specific policies, Corona Kavach and Corona Rakshak, till March 31, 2022.

As per the current guidelines, the validity of these policies will expire on Sept 30,2021. However, in the circular issued on Monday, the Insurance Regulatory and Development Authority of India (IRDAI) has permitted general, health and life insurers to offer and renew the policies for six more months till end of the fiscal year 2020-21.

Corona Kavach is a standard indemnity based health policy being offered by general and health insurers while Corona Rakshak is being offered as a Covid standard benefit based health policy.

The insurance regulator had mandated insurers to offer these policies with a circular in June 2020 during the peak of the first wave.

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ICICI Bank gets Irdai nod to cut stake in non-life arm to 30%, BFSI News, ET BFSI

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Mumbai: The insurance regulator Irdai has allowed ICICI Bank to bring down its stake in ICICI Lombard General Insurance to 30%. The private bank currently holds just below 52% in the non-life company.

The approval to reduce promoter stake was conveyed to the bank, while approving the scheme of demerger of the general insurance business of Bharti Axa, which was acquired by ICICI Lombard last year through a scheme of arrangement. The scheme will result in the merger of Bharati Axa General Insurance with ICICI Lombard.

Last year, ICICI Lombard had signed a deal to purchase Bharti Axa, as part of which Bharti Axa shareholders will receive two shares of ICICI Lombard for every 115 shares held by them.

Last month, a senior finance ministry official said that the Indian insurance industry is moving from being a promoter-led to a market-led one with the capital markets becoming a dominant source of capital for the companies. The RBI too has been asking lenders to bring down their stake in insurance companies below 50%. In May 2021, HDFC sold overe 44 lakh shares in HDFC Ergo to bring down its stake below 50% and comply with RBI norms.

Approving the reduction in stake, the Insurance Regulatory and Development Authority of India (Irdai) said that the private insurer must ensure that its solvency margin ratio should remain above control level at all times. Also ICICI Bank is required to infuse capital to meet business growth or solvency in proportion to shareholding after merger.



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ICICI Lombard gets final IRDAI approval for Bharti Axa acquisition, BFSI News, ET BFSI

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India’s largest private sector general insurer ICICI Lombard late Friday said that it has received the final nod from the Insurance Regulatory and Development Authority of India (IRDAI) for its acquisition of Bharti Axa General Insurance.

The insurance regulator IRDAI’s final approval for the merger of the two general insurance businesses comes over a year after ICICI Lombard bought out Bharti Axa in an all-stocks deal that reportedly valued the latter at over Rs 2,500 crore.

“IRDAI, through its communication dated September 3, 2021, has granted its final approval with respect to the said transaction,” ICICI Lombard said in a statement on Friday.

“The demerger and transfer of general insurance business, as envisaged in the scheme, shall be effective within 3 days from the date of the final approval,” the insurer said.

IRDAI has also granted approval to ICICI Bank for bringing down its stake in ICICI Lombard to 30 per cent from the current 52%, subject to compliance with requisite regulations.

Separately, the insurance regulator has also asked the merged entity to maintain solvency requirements above the mandated 150% as well as permitted private lender ICICI Bank to infuse capital as necessary proportionate to new shareholding structure, in a letter on Friday as per stock exchange disclosures.

“The proposed transaction is expected to result in value creation for all stakeholders through meaningful revenue and operational synergies. Further, policyholders and partners should benefit from an enhanced product suite and deeper customer connect touch points,” ICICI Lombard added in the statement. “The employees of both the businesses will also benefit via greater opportunities across functions and geographies.”

Last year, ICICI Lombard entered into a definitive agreement to acquire Bharti Enterprises-promoted Bharti AXA General Insurance in an all-stock transaction.

The shareholders of Bharti AXA shall receive two shares of ICICI Lombard for every 115 shares of Bharti AXA held by them. Bharti Enterprises currently owns 51 per cent stake in Bharti AXA General Insurance, while French insurer AXA has 49 per cent.



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