Auto debit bounce rates drop in Oct to pre-Covid levels, may fall further in festive season, BFSI News, ET BFSI

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Auto-debit payment bounce rates have dropped to near pre-Covid levels in October in tandem with the opening up of the economy as the pandemic retreated.Of the 86.6 million transactions initiated in October, 27 million transactions, or 31.24 per cent, failed, while 59.52 million were successful, according to the NACH data.
In value terms, 24.83 per cent of the transactions declined in October — the lowest since January 2020.

Volume-wise, the bounce rates were at similar levels seen during pre-Covid wave months of January and February of 2020, and by value, 260 basis points (bps) better than January-March 2021 period, which was the best quarter last year in terms of recovery for the economy.

Improvement over September

On a month-on-month basis, bounce rates have declined 50-60 bps by volume/value. Bounce rates were 31.7% and 25.4% by volume and value, respectively, for September. In August, these figures were at 33% and 26.8% by volume and value, respectively, while in July they were 33.2% and 27.4% by volume and value.

Despite the steady improvement, bounce rates continued to remain above the average levels of 2019. The current bounce rates by value are nearly 300 basis points higher than pre-Covid levels. Most banks and non-bank lenders have reported an increase in fresh disbursements and improvement in collections continues to remain their top priority.

Collection efficiencies

Collection efficiency improved in the September quarter, though slippages have been high in the retail and MSME segment the quantum is likely to have moderated sequentially, keeping asset quality in check, according to analysts.

Typically, auto-debit transactions are for recurring payments such as EMIs and insurance premiums although it does not capture intra-bank transactions. With the second wave of the pandemic leading to localised lockdowns and impacting economic activities, bounce rates had started to climb up from April 2021 after easing from December 2020.

In the last two months, as Covid cases have come down in most parts of the country and the economy has opened up again, bounce rates have started coming down again. Many lenders have reported that collection efficiencies have returned to normal and are at the pre-second wave levels.

Asset quality recovery

Non-bank lenders and housing finance companies, which suffered during the first quarter of this fiscal, are likely to report a steady recovery in asset quality and demand for fresh loans along with improved payment collections in the September quarter.

“The first quarter of fiscal 2022 was impacted by the second Covid wave. Relative to 1QFY22, we expect disbursement volumes of 170-230% for most Affordable Housing/Vehicle Financiers. Impact on AUM growth is likely to be higher for short duration products like Vehicle loans as collections held up well in 2QFY22,” Motilal Oswal Securities said in a note.

For vehicle financiers, or MFIs, the collection efficiencies are likely to be in the 90-100% range. After the high levels of restructuring witnessed in 1Q, a relatively lower incremental restructuring is likely in the second quarter.



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Bharatpe enters ‘Buy Now Pay Later’ segment

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BharatPe on Wednesday announced its entry into the Buy Now Pay Later (BNPL) category with the launch of ‘postpe’.

“Customers can download the postpe app from Play Store and avail interest-free credit limit of up to ₹10 lakh,” it said in a statement, adding that postpe is not limited to big-ticket purchases, but can also be used for micro-purchases. BharatPe aims to facilitate a loan book of $300 million on postpe in the first 12 months, for its lending partners.

Also read: Leading companies come together to set up Merchants Payments Alliance of India

Ashneer Grover, Co-Founder and Managing Director, BharatPe said, “postpe is a product built on three simple principles: Consumer should be able to pay using credit everywhere – QRs, Card Machine or Online; consumer should be able to convert into EMI at ease – not inconvenienced at point of sale and merchant should not be charged for accepting payments through BNPL.”

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Banking… Not without a glitch?, BFSI News, ET BFSI

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Not just server down, but ‘technical glitches’ seems to have become a common term for banks.

The number of glitches in the online banking space seems to be rising, with recent cases surprising everyone – large sums being transferred to wrong bank accounts.

So far, two cases from Bihar have actually uncovered the system issues in the banking system.

A glitch that credited funds

A private tutor in Khagaria was erroneously credited Rs 5.5 lakh in his bank account by the South Bihar Gramin Bank, and two school students in Katihar were credited Rs 960 crore overnight by the North Bihar Gramin Bank.

The tutor has been arrested for not returning the money, according to The Hindu, while the incident that happened with the two school students is under investigation.

For the Katihar case, the bank’s branch manager said that there was some glitch in the computerised system of sending money. The amount was visible in their statements but the actual money wasn’t in their account. For the Khagaria case, however, the money was credited and the tutor claimed that he did not return the money because it was government relief sent to him.

The two incidents have caused havoc, making villagers run to ATMs to check if they too had been struck with such luck, according to NDTV. But, so far, only two such incidents have been reported.

This is, however, not the first time such a ‘glitch’ has happened.

Banking... Not without a glitch?

Glitches by Citi, HDFC, PNB

In February, one of the world’s largest banks – Citibank – accidentally transferred $900 million to cosmetic company Revlon’s lenders. Citi was serving as the administrative agent or loan agent between Revlon, the embattled cosmetics company, and its creditors.

The bank accidentally paid those lenders much more than it had to. The bank had to credit only $8 million, but ended up transferring $900 million, according to reports.

The US District Court judge termed this to be the “biggest blunder in banking history”, after the bank had moved the court, because it still had not received $500 million from the accidental transfer.

Apart from erroneous transfers, there have been other incidents of continuous technical glitches to an extent that the Reserve Bank of India banned a top private bank from issuing new credit cards – the bank’s best seller.

HDFC Bank was the bank that was banned for eight months from issuing new credit cards.

The RBI had taken this step after customers faced multiple glitches in the bank’s internet and mobile banking systems for over two years.

On Friday, Punjab National Bank‘s Twitter account was seen flooded with complaints from several customers. They raised concerns over the technical glitches they have been facing throughout this week.

Below are two of the many instances from PNB’s Twitter account –

“Dear customer, we regret the inconvenience caused to you. Our App service is facing glitches due to some technical difficulty. However, our team is working on the same and it will be resolved soon.” – has been the bank’s standard reply to all such complaints.

Glitches in the PNBONE mobile application have been rising. This could be because of the newly built app “PNBONE” after the mega merger of Oriental Bank of Commerce, United Bank of India with Punjab National Bank, sources, who did not wish to be named, said, adding that the tech team is looking to help resolve all the issues for a better banking experience.

At times, customers face technical glitches when banks go for maintenance activities. Failed transactions and reconciliation takes its own time and customers have no choice than waiting and hoping for the seamless service.

Check out our entire coverage on banking sector here



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Bank holiday on Eid al-Adha 2021: Banks in these cities will remain functional on Bakra Eid this Wednesday

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Banks will remain shut in Jammu and Srinagar on 22 July as well to observe Eid-Ul-Azha. Image: Reuters

Bakri Eid Bank Holiday 2021: Most of the banks in India will remain closed on 21 July 2021, on account of Bakra Eid. Only the gazetted holidays are observed by banks all over the country. The Reserve Bank of India (RBI) has categorised holidays under three categories — Holiday under Negotiable Instruments Act; Holiday under Negotiable Instruments Act and Real-Time Gross Settlement Holiday; and Banks’ Closing of Accounts. Banks will remain shut in Jammu and Srinagar on 22 July as well to observe Eid-Ul-Azha. According to the list of holidays notified by RBI, there are state-specific holidays for different occasions.

Banks to remain functional in these cities on Bakra Eid 2021

On account of Bakra Eid (Id-Ul-Zuha) (Eid-UI-Adha), banks in most of the states across the country will remain shut on July 21, except in cities such as Aizawl, Bhubaneswar, Gangtok, Kochi, and Thiruvananthapuram. Even as banks will remain shut on Wednesday, customers can avail online services. Moreover, mobile and internet banking will remain operational.

Banks to remain shut for up to 5 days this month

21 July 2021: Bakra Eid, Id-Ul-Zuha, Eid-UI-Adha
22 July 2021: Eid-Ul-Azha (Only in Jammu and Srinagar)
24 July 2021: Fourth Saturday
25 July 2021: Weekly off (Sunday)
31 July 2021: Ker Puja (Only in Agartala)

Including 21 July 2021 off, banks in many cities will remain closed for up to 5 days for the remainder of July month. Banks in Jammu and Srinagar will also remain closed on 22 July on account of Eid-Ul-Azha, according to RBI notification. This week, banks across the country will remain closed on 24-25 July, on account of the fourth Saturday and weekly off. All the public and private sector banks across the country observe holidays on the second and fourth Saturdays of every month, along with a weekly holiday on Sunday. There is a state-specific bank holiday on the last day of July, i.e 31st July 2021 in Agartala on account of Ker Puja.

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IndusInd Bank launches digital lending platform

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Private sector lender IndusInd Bank on Thursday announced a comprehensive digital lending platform where its existing customers as well as customers of other banks can avail personal loans or credit cards.

“IndusEasyCredit offers a fully digital end to end process that leverages the power of India’s public digital infrastructure – Indiastack to offer personal loans and credit cards in a paperless, presence less and cashless manner,” the bank said in a statement.

Also read:Google Pay expands cards tokenisation with SBI, IndusInd, HSBC and Federal Bank

The stack leverages more than 35 interfaces to digitally verify KYC and employment information as well as analyse bank statements, it further said, adding that it then leverages advanced analytics and machine learning based models to assess eligibility in real time.

The customer can then conduct Video KYC and get the loan disbursed into his or her account after executing the agreement digitally; without having to visit a branch or do any lengthy documentation. The stack will also be leveraged by various partners of the bank.

Also read: Why digital payment is a public good

“IndusEasyCredit provides customers with the flexibility to avail a personal loan or a credit card on a single platform, in a completely seamless, paperless, and digital manner. We believe that this proposition will offer customers a differentiated banking experience,” said Charu Mathur, Chief Digital Officer and Head-Business Strategy, IndusInd Bank.

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HDFC Bank resolves issues after mobile banking app faces glitches

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Private sector lender HDFC Bank was facing technical glitches with its mobile app on Tuesday.

The issues lasted for over an hour. The bank had informed the customers about the same stating that it was looking into the problem which will be resolved “shortly.”

“We are experiencing some issues on the MobileBanking App. We are looking into this on priority and will update shortly. Customers are requested to please use NetBanking to complete their transaction. Regret the inconvenience caused. Thank you,” it tweeted from the official HDFC Bank News account at 12:26 PM IST.

Also read: HDFC MF launches banking and financial services NFO

“Please note the issues around mobile banking app is now resolved. Customers can now use NetBanking and mobile banking app for transactions. We regret the inconvenience and thank you for your patience,” it updated customers at 1:38 PM IST.

The private sector lender has faced multiple outages over the past couple of years. It had suffered intermittent problems with the internet and mobile banking twice in March this year.

Also read: HDFC Bank offers credit upto 75% of project cost to investors of KIADB

In a regulatory filing on February 2, 2021, the bank had said the Reserve Bank of India has appointed an external IT firm for carrying out a special audit of its IT infrastructure.

The bank, after facing five outages in its net and mobile banking services over the last 28 months, in April had said that it was working on a “Technology Transformation Agenda” for its customers.

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IOB launches retail loans on digital platform

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Indian Overseas Bank (IOB) on Thursday announced the launch of its retail loans such as home, personal and clean loans across the bank’s digital platform. The launch was presided over by the bank’s MD & CEO Partha Pratim Sengupta.

In a press release, IOB said its retail loans are now available in IOB website, internet Banking and mobile banking app. While IOB customers can apply for these loans on any of these platforms, non-customers can apply only through the bank website.

Also read: IOB appoints EY as its digital consultant

Applicants may apply for housing loans and home loans under the PMAY schemes (subsidy linked home loans) and applicants will also have the option to switch over their home loans from other Banks to IOB, the bank said.

“On submission of the application after accepting the terms & conditions of the loan, an In-principle sanction letter having a reference number will be generated and will be intimated to applicant through SMS/e-mail,” IOB said, adding that applicants can then visit the nearest branch to avail the loan with the required documents and the in-principle sanction letter.

The branch will disburse the loan after verifying the details entered by the borrower, due diligence, appraisal of the loan and execution of documents.

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SBI internet banking, digital platform shut for maintenance

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State Bank of India (RBI) has informed its customers via Twitter that its internet banking, digital banking platform ‘YONO’ and Unified Payments Interface (UPI) will be unavailable between 2.10 pm to 5.40 pm today as it is undertaking maintenance activities.

“We request our esteemed customers to bear with us as we upgrade our digital banking platforms to provide a better online banking experience,” SBI said.

A customer Sandeep Kr Jaiswal (@sandyjais007) tweeted that “It’s unavailable since morning not able to do anything (sic).”

Another customer Ahir Azamgarhia (@AhirAzamgarhia ) tweeted “ye 1 din mein aise kya update kr dete hu (what are you updating like this in one day).

Customers of private sector lender HDFC Bank faced intermittent problems with Internet and mobile banking on Tuesday.

“Some customers are facing intermittent issues accessing our Net Banking and Mobile Banking app. We are looking into it on priority for resolution.

“We apologise for the inconvenience and request you to try again after sometime,” the bank said on Twitter on Tuesday.

In a late evening tweet on the same day, HDFC Bank said, “The issue faced by some of our customers in accessing NetBanking/ MobileBanking App stands resolved.”

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PNB: IT integration of erstwhile UBI completed

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Punjab National Bank (PNB), country’s second largest public sector bank, has now completed the IT integration of all branches of erstwhile United Bank of India (UBI).

This is in continuation to the IT integration of all branches of erstwhile Oriental Bank of Commerce, undertaken in November 2020.

With this PNB has concluded the integration and migration of databases of both banks, which brings all the customers on the common platform and enable them to transact seamlessly across bank’s network as well as use PNB’s digital banking platforms like Internet Banking and Mobile Banking.

The entire migration has been completed without effecting any change in customers account numbers, debit cards or Net Banking credentials, a PNB release said.

‘Minimal disruption’

PNB has completed this migration activity with minimal disruption and now all customers will be able to enjoy an array of services on its wider network of branches, ATMs and robust digital channels, release added.It may be recalled that the Centre had with effect from April 1 this year merged Oriental Bank of Commerce and United Bank of India with PNB in a three-way amalgamation.

CH.S.S. Mallikarjuna Rao, Managing Director & CEO, PNB said in a statement: “This is an important milestone for all of us displaying our unflinching commitment to the customers of PNB 2.0. This migration brings all our customers on a singular platform and provides opportunity for seamless engagement. We shall continue to provide state-of-the-art services to all our customers.”

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