Exotel raises $35 million in series C funding

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Customer communication platform Exotel has raised $35 million in Series C funding from IIFL, Sistema Asia Fund, CX Partners, Singularity Growth Opportunities Fund and angels.

Existing investors such as Blume Ventures and A91 capital also participated in this round. Arun Sarin, Ex-CEO of Vodafone, has also joined the round as an angel investor and a mentor. This fresh infusion of funds will be used by the company to primarily boost its growth. Exotel recently announced its merger with Ameyo.

The organisation claims to be growing 70 per cent YoY and is at an ARR of $45 million and aims to hit an ARR of $200 million over the next five years.

“CPaaS is a $6-billion market in India and SEA and one of the fastest growing technology areas in the post-Covid world. Exotel has quietly emerged as the CPaaS platform of choice in India through their market-best reliability and comprehensive product suite. We expect them to become a globally relevant platform in the years to come,” commented Sumit Jain, Senior Partner, Sistema Asia Fund.

To double headcount

Commenting on the fund raise, Shivakumar Ganesan (Shivku), CEO and co-founder of Exotel, said, “Our desire to enable enterprises with the best in customer engagement is one step closer to reality. We’re investing heavily in building the market’s first vertically integrated full-stack engagement suite with interoperability of channels and convergence of customer data to enable enterprises to have multimodal conversations with customers. We are going to be expanding our team and doubling our headcount over the next 12 months.”

Started in 2011, Exotel is a customer communication platform. It was started with the vision to help businesses bring order and efficiency to customer communication. Some of the clients of Exotel in South-East Asia include Ola, Flipkart, GoJek, Lazada, Quikr and Redmart. Exotel helps these companies to manage their customer communication over calls and SMS. Exotel currently serves over 6,000 companies across India, the US, SE Asia, Middle East, Australia and Africa.

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IIFL Securities and Stockal partners to capture the millennial investor base, BFSI News, ET BFSI

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IIFL Securities,has partnered with Stockal. This partnership will help IIFL Securities’ customers to have access to 3500+ US-listed companies, invest in fractional stocks, and expert-curated Stacks & ETFs to suit the risk and industry preferences of the individual investors.

Owing to vast information globally, and without legal paperwork, it induces millennials to invest prudently. 50% share of Stockal’s customers is held by millennials. The partnership between these two companies will embark the journey of a millennial to invest in the US stock market . This strategic B2B partnership will advance both companies and self- efficacy to assert their reach and product offering for savvy investors.

Sandeep Bhardwaj, CEO, IIFL Securities, said, “The new Indian retail investors, mostly the millennials and Gen-Z-ers, are increasingly looking at diversifying their portfolio in global assets. A general interest in investing in US stocks, especially fractional investing, has been witnessed ever since the Covid-19 pandemic led to domestic market uncertainties. Our partnership with Stockal will open up new avenues for our customers to invest seamlessly in global markets.”

Vinay Bharathwaj, Co-CEO and Co-Founder of Stockal said, “The trust that investors have on IIFL will help global investments soar to the next level. This partnership will help the company offer global investment options to their existing and new customers, thereby ensuring long-term relationships. It will also enable thousands of young Indian investors to get exposure to opportunities offered by the global markets. Together with IIFL, we will help establish a seamless pathway for all investors country-wide.”

Nandakishore Purohit, Chief Digital Officer, IIFL Securities,said, “In the continuous endeavor to provide fully integrated digital investment solutions to our customers our global investment offering is powered by a robust open API platform. It provides a seamless onboarding experience to invest in US stocks and ETF’s to our customers in just a few clicks for the very first time in the industry.”



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