Why you should opt for a super top-up health policy

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During a medical emergency, additional sum insured (SI) or health cover always comes in handy. There are multiple ways in which an individual can enhance his/her health cover. One such is top-up plans.

There are two kinds of top-up plans — regular and super top-up. These are sold as separate policies by insurers such as ICICI Lombard, Bajaj Allianz and HDFC Ergo. As a policyholder you can buy this policy anytime over and above your existing health policy. Top-up plans are similar to a regular health cover where you get covered for hospitalisation and other medical expenses. They are different only in terms of coverage initiation. In other words, the policy will be applicable only if the expenses overshoot a certain limit known as deductible. Here is how they work.

How does it work

While both top-up and super top-up plans are usually considered over and above the existing health policy, super top-up plans are a better version. This is because super top-up plans come into effect as soon as the deductible limit is reached irrespective of the number of claims made in a year. Deductible is the limit beyond which the insurer will cover you. On the other hand, top-up plan covers kick in only when the deductible limit is reached for every claim individually. Let’s understand this with an example.

Joe has a health cover for ₹3 lakh. To enhance this, he takes a top-up plan for ₹7 lakh, with a deductible limit of ₹3 lakh. Now, during the policy year, Joe gets hospitalised for an illness and his medical bills come to₹1.5 lakh. Joe’s base policy will cover this and the top-up cover of ₹7 lakh remains intact. During the same year, he gets hospitalised again. This time, his bill comes to ₹2 lakh. His base policy takes care of his expenses up to ₹1.5 lakh (₹1.5 lakh has already been spent) and the balance of ₹50,000 must come from Joe’s pocket. The top-up plan will not come into effect as the deductible limit is ₹3 lakh.

In an alternative scenario, if Joe’s first hospital bill comes up to ₹4 lakh, then both his base policy and his top-up plan can cover his expenses. Upon his second hospitalisation, if the bill works out to ₹2 lakh, it has to be borne by Joe. The top-up plan cannot help him as the deductible limit of ₹3 lakh is not reached.

The super top-up plans also work in a similar fashion. The only difference lies in its applicability. So in Joe’s case, if he had opted for a super top-up plan of ₹7 lakh with the same deductible, then, upon his first medical bill of ₹4 lakh, his base and super top-up policy would have covered him. Now, on his second bill of ₹2 lakh, the super top-up plan will still cover him as the deductible limit on it had been reached upon the first claim itself.

Points to note

Most insurers offer super top-up plans given their advantages. But a few insurers still offer top-up plans as well. Further, it is the ‘deductible’ feature of top-up plans that makes them cheaper than regular health plans. Higher the deductible, lower would be your premium. Top-up plans are a cost-effective way of increasing your health expenses cover.

However, despite the attractiveness of these plans, there are a few points to keep in mind.

One, all the waiting periods — initial, pre-existing disease and disease-specific waiting period — will continue to apply on the top-up plans as well. Two, these plans can also come with conditions including co-pay and sub-limits. And lastly, top-up and super top-up plans are health policies, which means, they have to be renewed every year. In other words, be prepared to shell out premiums for both regular policies as well as your top-up policies.

You can also upgrade your existing health cover with higher SI at the time of renewal, if it works out cheaper than a top-up plan.

All waiting periods apply to top-up and super top-up plans too

The plans can also come with conditions such as co-pay and sub-limits

Being health policies, the plans have to be renewed every year

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Covid-19 treatment: Insurers ‘silent’ on ‘no cover’ for new therapies

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New therapies for the treatment of Covid-19 may hold out promise, but the problem is they are pricey and not covered by general health and even coronavirus-specific insurance policies.

Several private hospitals are using these new therapies and drugs in view of their ‘efficacy’. However, some of these therapies are expensive — costing patients anything between ₹60,000 and ₹5 lakh, depending on the patient’s level of infection, according to information provided by hospitals.

A senior official of a leading private general insurer told BusinessLine that the monoclonal antibody therapy and cocktail treatments, for instance, are not covered under the health policies. “This is because most of these treatments do not involve hospitalisation and also are not on the list of drugs/treatments advised by the Indian Council of Medical Research,’’ he said.

Monoclonal antibodies

But there is an increasing recourse to new therapies. According to K Subba Reddy, Head of Critical Care, Apollo Hospitals, new therapies include the use of monoclonal antibodies, Tocilizumab, Barcitinib, Tofatanib, Anakinra, stem cell therapy, low-dose radiation, colchicine, cytokine filter, and 2 Deoxy Glucose.

“Out of all these, monoclonal antibodies are most commonly used. Barcitinib is used only in those who go onto a ventilator (20 per cent of patients0, or ECMO patients (5 per cent),’’ Reddy said.

Lack of clarity

There is a lack of clarity on the applicability of insurance cover on many of these therapies which is reflected in the ‘silence’ of general insurers on the issue. Out of five general insurers contacted by BusinessLine, only two shared information, off the record.

“There has been a huge payout of claims on account of Covid cover being offered under specific policies such as Corona Kavach (mandated by the insurance regulator) and general health insurance. There is a need to tread cautiously, and regulatory clarity is needed on the matter for the benefit of all stakeholders,’’ said the chief of underwriting of a private insurer adding that “there are fake certificates and claims, too, in some cases of Covid cover.’’

But patients are at the receiving end as the final settlement in a majority of Covid cases is only in the range of 50-65 per cent of the claim.

 

 

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Edelweiss General Insurance to focus on health and motor segments

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InsurTech startup Edelweiss General Insurance has tied up with a number of Internet economy firms, and small and medium enterprises (SMEs) for group health policies and believes that there is much more demand from the segment, especially for Covid care covers.

“We have identified a target segment for our group health policies, which are smaller start ups and SMEs. International trends show that large companies manage it themselves as the numbers are so large. The segment we are going after is SME and start up companies with less than 1,000 employees,” said Shanai Ghosh, Executive Director and CEO, Edelweiss General Insurance.

Also read: Edelweiss Financial Services posts net profit of Rs 637 crore in Q4

In an interaction with BusinessLine, Ghosh said the segment is not only profitable but also needs support to manage its group policies. The insurer is also seeing a lot of demand from companies for Covid care insurance. It has tied up with Ola and Dunzo to provide such policies for their driver partners and delivery personnel.

“There are several such internet economy start ups where we have partnered with them to provide health cover for their employees and associates,” Ghosh said.

The insurer offers it own group corona policies and also has options such as a fixed benefit plan for such companies. Meanwhile, Ghosh said the insurer will continue to focus on health and motor segments despite the challenges seen in them in the last one year.

Also read:Edelweiss General Insurance ties up with Okinawa Autotech for e-bike insurance

“Health is a focus for us since day 1,” she said while noting that the Covid-19 pandemic will continue to challenge our profit and loss and pricing.

In the motor segment, apart from private vehicles, Edelweiss General Insurance is also selectively getting into some commercial vehicles and 2 wheeler space also.

The general insurer registered a 49 per cent growth in premiums in 2020-21, which was led by private car and retail health insurance. Private Car insurance grew by 46 per cent on a year on year basis in 2020-21 for the company while retail health expanded by 182 per cent last fiscal.

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Navi General Insurance launches health insurance through EMI option

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Navi General Insurance has introduced a subscription-based health insurance in Kerala through monthly EMIs instead of paying an upfront annual premium.

The health insurance policies can be purchased using EMIs starting as low as ₹240 per month. With no agents and a completely digital and paperless process, customers can buy health insurance via the Navi Health app within 2 minutes, with the policy issued to them instantly on the app. The company offers health insurance cover ranging from ₹2 lakh to ₹1 crore for individuals and families.

Also read: Recovered from Covid? It may be difficult to get insurance cover now

It has an industry-leading Claim Settlement Ratio of 97.3 per cent and a network of 10,000+ cashless hospitals across 400+ locations in the country including around 328 in Kerala, a press release said.

Ramchandra Pandit, MD & CEO of the firm said the health insurance coverage in the country is extremely low, as many people believe buying health insurance is not just complex and cumbersome, but also unaffordable. With ever-rising medical and healthcare costs, Navi’s subscription-based option for buying health insurance will help to make the insurance cover more affordable and accessible to many more customers.

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Black fungus fully covered under health covers: Star Health MD

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Claims for black fungus or mucormycosis are fully covered under health insurance covers, said S Prakash, Managing Director, Star Health and Allied Insurance.

“Black fungus has to be 100 per cent settled by insurance. Insurance has to pay for any infection, bet it viral, bacterial or fungal and such claims have to be fully approved by all insurance companies and all policies,” Prakash said, adding that the insurer is honouring all such claims.

Mucormycosis has emerged as one of the significant complications of Covid-19, although it happens in other cases too.

The medical costs for treating the disease are high and there is also need for prolonged hospitalisation.

Also read: Indians already ravaged by virus now slammed with medical debt

Prakash said, insurers are now trying to track Covid-19 complications based on the International Classification of Disease or ICD code.

“We have created a separate ICD code, WHO has also given an ICD code for Covid complications. With this, we should be able to track more and more complications related to Covid in days to come,” he told BusinessLine in an interaction.

The standalone health insurer has incurred Covid related claims of ₹1,530 crore in 2020-21 and worth ₹990 crore this fiscal.

Rising demand

Prakash said that the demand for health insurance is increasing but families now prefer to take a comprehensive cover rather than opt for the Covid specific Corona Rakshak or Corona Kavach policies.

“Star Health is still offering Corona Rakshak and Corona Kavach policies. But these were designed with the expectation that the pandemic would be contained in a few months. Now people are preferring to buy a standard mediclaim cover, as they feel that short term covers are not enough or really meaningful,” he said.

The average sum insured for families has also increased to ₹5 lakh, he noted.

He also said the insurer is not differentiating amongst customers who have had Covid-19 for medical insurance policies.

“Star is not imposing any specific guidelines for people who have recovered from Covid-19. No questions are being asked, they will be considered like any common person without exclusions or loading of premium,” he said.

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Group health insurance start-up Plum raises $15.6 million in Series A led by Tiger Global

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Plum, a group health insurance start-up has raised a $15.6 million in Series A led by Tiger Global. The fundraise saw participation from earlier investors, Sequoia Capital India’s Surge, Tanglin Venture Partners, Incubate Fund and Gemba Capital.

Angel investors in this round include Kunal Shah (founder, Cred), Gaurav Munjal, Roman Saini and Hemesh Singh (founders of Unacademy), Lalit Keshre, Harsh Jain and Ishan Bansal (founders of Groww), Ramakant Sharma and Anuj Srivastava (founders of Livspace), and Douglas Feirstein (founder of Hired). Plum has raised $5million in earlier rounds last year.

The funds raised will be used to scale up engineering, business development and operations teams.

New products

The company is building newer insurance products for SMEs who have teams as small as 7 employees and cannot afford to pay annual premiums. Plum is additionally looking at building deeper API integrations with leading insurers like ICICI Lombard, Care Health, Star Health and New India Assurance.

Also read: Fintech start-up Jai Kisan raises ₹217 crore in Series A funding

“Plum aims to reach a milestone of 10 million lives insured by 2025, by changing the employee health insurance space. With Plum, we are making the process transparent, affordable and easy, using tech at scale. The adoption of health insurance by start-ups, SMEs and corporates is increasing exponentially, and is further accelerated by the ongoing Covid-19 pandemic. We are building Plum to enable a high quality healthcare experience for every single employee and their family members” said Abhishek Poddar, co-founder and CEO, Plum, in a statement.

The group health insurance market in India, which is almost 50 per cent of the total $3.5 billion health insurance market, has seen an annual growth of about 25 per cent in the last few years and is doubling every three years. Group health insurance products cover about 90 million Indians, but are expected to cover more than 500 million Indians by the end of this decade.

With over 600 organisations on-boarded, Plum claims it has been witnessing a growth rate of 110 per cent quarter-on-quarter and leads the industry with a Claims NPS of 79. Plum’s client base include SMEs, corporates and fast-growing start-ups including Groww, Unacademy, Twilio, CleverTap, UrbanLadder, smallcase and Simpl.

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Amazon to arrange free Covid-19 health cover for its sellers in India

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As a follow-up to the Covid-19 health insurance policy arranged for its marketplace sellers in 2020, Amazon.in announced today that it is arranging Covid-19 health insurance cover, completely free of cost for registered sellers on the Amazon.in marketplace, through Acko General Insurance Limited (Acko).

Amazon.in will fully fund the premium cost for this group insurance policy that will be valid for one year after activation. Thus, sellers with an active listing on Amazon.in between January 1, 2020 and May 1, 2021 can enrol themselves under the group policy to get coverage for Covid-19 hospitalisation and medical expenses up to ₹50,000. In addition, the insurance policy will also cover domiciliary treatment expenses, as prescribed, up to the sum insured.

“We remain committed to serve the nation in its fight against Covid-19. As part of our efforts to support marketplace sellers during these challenging times, we are funding and enabling sellers to opt for this Covid-19 health insurance policy for their benefit. We are working tirelessly with sellers to serve customers across India safely and want to ensure that medical expenses are the least of their worries at this time. While we sincerely hope that none of the marketplace sellers need to use this, the policy ensures that if they need it, their medical expenses are taken care of through the insurance” said Manish Tiwary, Vice President, Amazon India, in a statement.

Amazon.in will open a 30-day enrolment window wherein eligible sellers can enrol themselves by providing basic personal particulars and KYC documents. No medical tests will be required for registration and opt-in. For each seller account, only one person may be covered under the insurance policy. Once the requisite details are processed, a Unique Health Identification (UHID) number will be issued post- registration to the marketplace sellers by Acko, which they can use to file their claims and reimbursements. To claim reimbursement for Covid-19 related hospitalization and treatment expenses, we will set up a mechanism to enable eligible sellers to apply directly to Acko. The claim under the policy will be payable for a seller who is enrolled under the policy and who tests positive for Covid-19 for the first time, after 15 days from the date of issuance of cover. In addition, expenses incurred on co-morbidity in case of Covid-19 hospitalization will be covered under the policy.

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Reflecting the wide spread of Covid, insurers report a surge in claims from rural regions, too

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Health insurers are reporting a flood of Covid-related claims from across the country, including rural regions, reflecting the spread of the pandemic.

Rapid rise

Till last month, Covid claims had been mainly from urban areas of Delhi, Maharashtra, Uttar Pradhesh, Chhattisgarh, and Bihar as also some from Tamil Nadu and Karnataka.

“However, we now see a surge in claims from rural areas, too, in line with the rapid surge of the Covid-19 pandemic across regions,” Sanjay Datta, Chief-Underwriting, Claims and Reinsurance, ICICI Lombard GIC, told BusinessLine.

Health insurers have been seeing a jump in the cashless treatment claims relating to Covid-19 cases, Datta said. The government and the Insurance Regulatory and Development Authority of India recently told all hospitals not to deny cashless treatment for those eligible under their insurance plan. “Going by the current trend of rising cases, we need to wait and see how the claims scenario will be during this fiscal,” Datta said.

“We have paid Covid-19 claims to 14,500 customers. In 2020, it was around 10,000 in eight months, whereas in 2021, we have witnessed 4,500 claims in just three months,” said Bhabatosh Mishra, Director Underwriting, Products and Claims, Max Bupa.

The average claim size is at about ₹1.4 lakh but there are instances of claims going as high as ₹30 lakh depending on the insurance policy. The industry estimates the total Covid-19 claims payout from the start of the pandemic at ₹15,000 crore.

Demand for cover up

The demand for health insurance, in general, and Covid-cover, in particular, has been going up again. “The second wave of Covid is spreading at a faster rate, which has led to a significant increase in the demand for health insurance policies,” said the top executive of a private health insurer.

According to Datta, many of those who had taken Covid-specific standard cover under ‘Corona Kavach’ have been renewing it, even as fresh demand from new customers is emerging. The Insurance Regulatory and Development Authority of India recently extended the deadline for sale/renewal of standard Covid-specific policies by six more months in view of the resurgence of the pandemic.

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Should you opt for family floater plan to lower premium?

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A health insurance policy is a must-have even before you plan your investments. But before you buy one, give a thought to whether you want to buy an individual or a family floater insurance policy. In case of the latter, a single policy takes care of the medical expenses of the entire family. While both variants of the policy help ease your financial burden at the time of a medical emergency, a family floater policy is not always recommended. So, when does it make sense to take a family floater policy and when not? Here are a few points to keep in mind while deciding.

Make a choice

While the coverage, benefits including restore and no-claim bonus, and features such as waiting period, deductible remain the same between individual plans and family floater plans, the premiums can be different.

The age of the oldest member in a family is an important factor to keep in mind while considering a family floater policy. This is because the premium is calculated based on that. That is, higher the age, higher will be the premium, as the chances of medical complication go up as you age. So if you are aged 30 years, and you include your father and mother in a floater plan, then then premium will be calculated based on your father’s age (being the oldest), say, 50 or 60 years.

If you do have dependent parents or in-laws, who are say over 50, it is better to take separate health policies for them instead of adding them to yours.

However, a young family which includes husband, wife (with or without children), can consider a floater plan.

Do note that children beyond certain age (usually 21 or 25 years, the maximum entry age varies across insurers) are treated as adults and are not covered under floater plans. So it is better to have them moved to a separate individual health policy. However, they will be provided the continuity benefit, that is, there will be no separate waiting period for them when they move to an individual policy.

While the premium may go up in case one of the family members has a pre-existing medical condition, the waiting period, deductibles and other exclusions will be applicable only to that member.

For instance, if the husband has a pre-existing medical condition then only he has to undergo about 2-4 years of waiting period, while the wife will be covered after 30 days.

Benefits

Before you decide to go for a floater policy, understand how it works. Family floater insurance covers the entire family under a single premium. The sum insured (SI) covers the entire family and can be used in case of multiple hospitalizations in the family during the policy term. Family here includes spouse, maximum two children (up to the age of 21 or 25 years, depending on the maximum age of entry as per the insurer).

Let’s consider an example. Joe and his wife have a family floater health insurance for ₹25 lakh. His wife gets hospitalised and the claim amount comes to ₹25 lakh. Here, the entire cover can be utilised for Joe’s wife. This is the single most important advantage of a floater plan. That is, one SI is available to everyone in the family. Though on the downside, the SI available for the family as a whole reduces. However, most policies in the market offer to restore the SI used.

According to Amit Chhabra, Head, Health Insurance, Policybazaar.com “It is always better to go for floater policy for a family. Even if the sum insured is exhausted, most policies in the market offer restore or refill of sum insured in case of partial or full exhaustion of the cover during the policy term.”

On the other hand, if both had a separate insurance cover for say ₹10 lakh each, then ₹15 lakh would have to come out of Joe’s pocket.

Also, a floater policy that covers all the family members, may result in a lower premium outgo than 2-3 individual policies would. Let’s consider HDFC Ergo’s Health Suraksha plan. For a 30-year old married individual, the premium works out to be ₹15,802 per year. On the other hand, for two individual policies with ₹7.5 lakh cover each, the premium works out to be ₹8,025 per year (totals to ₹16,050 per year).

However, keep in mind that the premium difference between individual and floater plans varies with insurers and taking a floater policy may not always reduce your premium outgo.

In case of Max Bupa’s ReAssure plan – Family floater, for a 30-year old married individual, the premium works out to ₹16,896 per year (including GST) for a ₹20 lakh cover.

Now, if the individuals opt for a separate cover of ₹10 lakh each then the premium works out to be lower at ₹15,510 (including GST).

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‘Be more transparent in health insurance claims settlement’

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Insurance sector regulator Irdai has asked all insurers to be more transparent in their health insurance claim settlement process and apprise the policyholders of reasons in case of denial of claims filed.

It it essential that all insurers establish procedures to let policyholders get clear and transparent communication at various stages of claim process, Irdai said in a circular. “All the insurers shall ensure putting in place systems to enable policyholders track the status of cashless requests/claims filed with the insurer/TPA through the website/portal/app or any other authorised electronic means on an ongoing basis,” said the regulator.

The circular on ‘Health Insurance Claims Settlement’ is addressed to life, general and standalone health insurance companies including the third party administrators (TPAs).

It has said insurers should ensure that policyholders are provided granular details of the payments, amounts disallowed and the reasons for the amount disallowed, as per the regulatory norms.

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