HDFC Bank to tap into Equitas SFB’s customer base with co-branded credit card

[ad_1]

Read More/Less


In August, the lender had said it would recoup its share over the next three to four quarters.

HDFC Bank is looking to tap into the customer base of Chennai-headquartered Equitas Small Finance Bank (SFB) with two co-branded credit cards launched on Tuesday. The target is to issue the cards to 20% of Equitas SFB’s customer base over the next 12-18 months.

The two categories of cards on offer will be the Excite credit card, with a credit limit between Rs 25,000 and Rs 2 lakh, and the Elegance credit card, with a credit limit of over `2 lakh.

Murali Vaidyanathan, senior president and country head – branch banking liabilities, products & wealth – Equitas SFB, said close to five lakh customers will be eligible for the cards. “At a product penetration level, at least two in every 10 customers should have our co-branded card one year or 18 months from now — that is the approach within the qualified base with which we are moving forward. That means we are talking 20-25% penetration of the qualified base which incrementally gets added every month,” he said.

The underwriting for the co-branded cards will be done by HDFC Bank using the processes and algorithms it uses for its other customers. The outstanding amounts will also be reflected on HDFC Bank’s books.

Parag Rao, group head – payments, consumer finance, digital banking & IT, HDFC Bank, said the bank intends to address the under-penetration of electronic payment instruments in India and expand the market in association with Equitas SFB, whose roots lie in microfinance. “We’ve decided that competition and working with competition actually is a merit rather than a demerit and therein comes our strategy of partnerships with other banks,” Rao said.

He said, “Our job, beyond just looking at businesses at HDFC Bank, as market leader is to expand the market and we do believe partnerships and alliances wherein two like-minded entities come together for a co-created product to offer it to a certain set of customers will only deepen the market.”

HDFC Bank leads the credit card market in terms of the number of cards in force, with 1.5 crore cards outstanding at September-end as per data from the Reserve Bank of India. The bank’s incremental issuances took a hit between December 2020 and August 2021 due to a regulatory embargo on new credit card issuances during the period. Rival ICICI Bank took pole position in new issuances during the eight-month period. HDFC Bank is now working to claw its way back to the top. In August, the lender had said it would recoup its share over the next three to four quarters.

The co-branded cards will be issued by Visa. TR Ramachandran, group country head – India, Sri Lanka and Bangladesh, Visa, said credit card penetration in the country stands at about 6% in terms of the number of cards and only 3-4% in terms of individuals owning credit cards.

“There is a large nascent market for everyday digital payments more so on the credit side, because credit is also becoming a day-to-day feature rather than only for luxury and discretionary items, which means grocery, transport, everyday spends particularly —as the line between online and offline payments blurs,” Ramachandran said.

The cards will be issued through application programming interface (API) banking. As a result, there will be no data flow from Equitas SFB into the HDFC Bank system, Vaidyanathan said. “We will let the rule engine decide. We’ll pre-qualify accounts on first sight and then start selling it to our consumers,” he said.

Thereafter, based on Cibil ranking, Equitas will start identifying new-to-bank customers. “HDFC Bank handles only the card side of the issue and they will have the details relevant to the card with them and nothing from liabilities or transactions will be reflected or seen on that side,” Vaidyanathan said.

Get live Stock Prices from BSE, NSE, US Market and latest NAV, portfolio of Mutual Funds, Check out latest IPO News, Best Performing IPOs, calculate your tax by Income Tax Calculator, know market’s Top Gainers, Top Losers & Best Equity Funds. Like us on Facebook and follow us on Twitter.

Financial Express is now on Telegram. Click here to join our channel and stay updated with the latest Biz news and updates.



[ad_2]

CLICK HERE TO APPLY

Deposit customers, alliances to lead HDFC Bank’s credit card comeback, BFSI News, ET BFSI

[ad_1]

Read More/Less


HDFC Bank expects to increase its credit card issuance to half a million per month by February 2022 riding on its expanded liability base, new partnerships and wider product suite as it looks to make up for the lost nine months in which it was restricted in issuing new cards by the Reserve Bank of India (RBI).

Parag Rao, group head, payments, consumer finance, digital banking and IT, HDFC Bank said the bank expects to get to the pre-ban run rate of 300,000 per month in the next two months and increase it to 500,000 by February in largely driven by new deposit customers added to the bank’s franchise in the last nine months.

“Over the years our business has grown largely on the back of our liability customers and we expect that to continue. Over the last nine months we have added 400,000 accounts every month, this in addition to the 60 million customer base we have will be the main drivers of our growth and we have enough headroom to grow. We already have a pipeline of pre-approved cards based on customer profiles that have been monitored since the ban,” Rao said.

80% of the bank’s new cards are issued to new customers currently and Rao does not expect this ratio to drop much dispute new commercial partnerships the bank plans to launch.

On December 3 last year, RBI barred HDFC Bank from issuing new credit cards and introducing new digital products after multiple glitches linked to digital banking, cards and payments on the bank’s platform were reported in the past two years.

The ban was lifted on August 17 but not before impacting the bank’s market share as number of outstanding credit cards dropped from 15.4 million in November 2020 to 14.8 million in June 2021, even as its closest competitors gained at its expense.

Even as the credit card ban was lifted the RBI still has some restrictions on the bank for new launches of digital business generating activities planned under Digital 2.0. It is unclear how those restrictions will impact the bank.

Despite the loss of market share in credit cards, HDFC Bank remains the largest issuer of credit cards in India ahead of SBI Card (12 million) and ICICI Bank (11 million) latest available RBI data as of June 2021 showed.

Rao said the bank used the last nine months in relooking at its value proporsition, engaging with existing customers more deeply and building new strategic alliances which will be announced starting from the festive season next month.

HDFC Bank has lined 20 initiatives including co-branded cards with tie-ups with travel, fintech, consumption, hospitality and mobility companies among others. These alliances will be unveiled over the next nine months.

Rao said depsite the ban the bank has been able to retain its market share in terms of card spends and spends on its cards are still 1.5 times higher than the nearest competitor.

The bank will use more digital data for underwriting and is also in the process to create a multichannel social media and phone-based hub to address customer greviances.

The bank also plans to increase its footprint in merchant acquiring and point of sale businesses to 200 million from 2.3 million currently, Rao said.



[ad_2]

CLICK HERE TO APPLY