Uday Kotak, BFSI News, ET BFSI

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Veteran banker Uday Kotak has said that Indian banks have been behind the curve on payments and two players Google Pay and PhonePe have a monopoly with an 85% of the market share.

“Indian banks saw it happen in front of them. It’s a wake-up call for Indian banking. Wake up or you will see large parts of traditional financial markets move out,” said Uday Kotak, MD & CEO of Kotak Mahindra Bank, at a discussion at the Infinity Forum, organised by Bloomberg and IFSCA.

Bankers were shortsighted over the last three years and they let the payments market be taken over by two or three players. Their standard response was there is no money in payments, he said, adding that however, consumer tech have revenue models which are outside finance, for example, advertising or e-commerce models.

“Banks under Section 6 of Banking Regulation Act cannot get into non-financial business as defined. There are serious issues about how we are going to draw the line. Simultaneously there is an issue about financial stability,” he said, adding that in the name of better competitive service there should not be any systemic and stability challenge.

On payment companies raising deposits on the behalf of banks, he said the issue really is who is raising the deposits. “Is it the consumer tech companies, which are the front end and who are going to the customers, marketing the deposits and risking the underlying asset? We need to make sure that as we grow into fintechs, we do not betray trust. The most important aspect is consumer trust that has to be protected at all costs.”

MSME lending

On MSME lending, Kotak said the time has some sort of transformation in MSME lending, particularly the turnaround times.

He said the power of data can give a Msme clarity on loans in minutes if not seconds. MSMEs should be able to get to know if they will get money in a day rather than the few weeks they have to wait now. He said GST is an extremely powerful tool, which needs to be leveraged and democratised. “While you protect privacy you need to make data available with consent and work on that with speed.”

On NRI banking

Stressing the need to bring NRIs and PIOs under UPI, he said NRIs have to go through a lot of friction for opening an operative account in India.

“NRIs should be able to do all their transactions at the offshore centre and we must build that with speed.”

Identifying tech, talent and customer as three key components for the Indian financial system to get into the new age, Kotak said the focus has to be on the customer, with technology being the translation and talent the translator.

“We need to have a sales and service oriented and customer-first approach and all the solutions at the click of a button,” he said.

On Gift City, he said it should be built on the lines of London, Dubai, Singapore. There should be a united approach to regulation and policymaking cutting across all regulators.

Digital-only banks

On digital-only banks, he said the current policy doesn’t stop anyone from setting up digital-only banks. only it needs fit and proper and appropriate people setting up the bank. The time has come for some entrepreneurs to make an application to RBI for a digital-only bank, he said.

He said Kotak Mahindra Bank was excited about the digital space and was focused on creating start-ups within the organisation, a different culture, a squad approach and letting these start-ups have their power of imagination and execution. “We are hiring appropriate talent and giving them the ability to go ahead and experience in the financial world even if there are some risks. What we are not compromising is on security and regulation,” he said.



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Tech and digital will be major enablers for our business: Poonawalla Fincorp

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Poonawalla Fincorp believes tech and digital will be key enablers for its business and it is looking at providing end-to-end digital journey to its customers. In an interview with BusinessLine, Vijay Deshwal, Group Chief Executive Officer, Poonawalla Fincorp, spoke about the company’s strategy since the deal with Magma and how it plans to diversify products and rationalise branches. Excerpts:

How has the business been operating since the Magma deal?

The last four to five months have been a phase of consolidation and transformation, where we realigned our business mix towards highly scalable products, targeting formal credit-tested borrowers with increasing play on salaried and professional individuals. We have a very highly ambitious plan of growing with a focus on generating operating profits and keeping credit costs well within predefined limits. To achieve this, we have identified five core operating levers — brand and equity capital coupled with our cost of funds. We have already achieved a significant repricing of our existing debt and raising fresh debt at very fine rates. The third lever is a very strong senior leadership team; the fourth lever is our distribution and collection infrastructure and the fifth lever will be our digital strategy.

What will be your digital strategy?

We will look at tech and digital as major enablers for doing business. For each one of the businesses, our ambition will be that we have an end-to-end digital journey for our customers. We will use analytics as a very potent tool for sourcing, credit underwriting and risk monitoring. We will focus on the credit costs, right from the time of onboarding of customers and maintain them within the predefined parameters.

What are the products that you are diversifying into?

We have rolled out personal loans and loans to professional business. We have started SME loans against property last month.

The small ticket LAP will be rolled out in the next quarter. Co lending and fintech partnerships are on. Pre-owned car finance is also there and we have a very good affordable home loans franchise. These will be our focus segments. We are also at the advanced stages of launching medical equipment loan franchise, small ticket loan against property, and a few co-lending and fintech partnerships.

Apart from the pre-owned car finance partnership with CARS24, are you looking at such partnerships for other product lines?

We have been into pre-owned car finance.

However, tech and digital are at the front of all our value propositions and which not only offers frictionless delivery of financial services but also reduces the cost of acquisition and opex. Fintechs are playing a complementary role in the financial supply chains. In addition to our physical distribution infrastructure, which we already have in place for pre-owned car finance and other products, we are actively looking at harnessing such partnership ecosystems.

What about branch expansion?

We inherited 290 branches. We are looking at branch rationalisation rather than branch increase or branch decrease.

Some branches will be shut where the product focus is not there or those which have not been profitable. We are looking at strengthening our presence in some markets like Tamil Nadu, Maharashtra and Gujarat where our branch penetration was not so adequate.

The overall business outlook seems to be very encouraging if we look at all the high frequency indicators like GST collections, the commercial vehicle sales and the push for online payments. We believe that we are up for a good business cycle in the coming years. The recent few months have also provided a huge amount of market opportunity across the products that we have identified and our business also has been responding quite well to these market opportunities.

Is stress on your books a concern?

Not at all. We took a few prudent measures at the beginning of this financial year where we revised our write-off policies more to actually align with the real credit costs that the product lines bring and also took prudent management provisions to take care of any unforeseen events. We don’t see any sort of negative surprises in the near to long term.

Are you looking at further capital raise?

We received very large capital infusion by way of this (Magma) transaction. We are not looking at a capital raise at least for the next three to four years. We are sufficiently capitalised to grow our businesses in the near term.

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Poonawalla Fincorp, CARS24 in strategic pact for consumer financing

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Poonawalla Fincorp and CARS24 on Monday announced their strategic partnership for quick and seamless consumer financing on vehicles bought from CARS24.

CARS24 raises $450 million funding in Series F round

“In this partnership, Poonawalla Fincorp will fulfil consumer loans originating through CARS24. Additionally, both parties will partake in the risk and rewards,” they said in a statement.

‘Huge market opportunity’

Vijay Deshwal, Group Chief Executive officer, Poonawalla Fincorp Ltd, said, “With technology at its core, we at Poonawalla Fincorp aim to create a digitally-enabled consumer lending platform and this partnership with CARS24 is a step in that direction. We are optimistic that this will be a great partnership and will provide hassle-free experience to customers in fulfilling their dream of owning a car.”

Cars24 eyes 20% share of the used car market in 5 years

Ruchit Agarwal, Co-founder and CFO, CARS24, said, “With only 20 per cent consumer financing penetration in the used cars industry, we feel that there is a huge market opportunity waiting to be tapped.”

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Mahindra Finance launches vehicle leasing, subscription business

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Mahindra & Mahindra Financial Services on Wednesday announced the launch of its leasing and subscription business Quiklyz.

“This venture is a new-age digital platform for vehicle leasing and subscription, that aims to provide great convenience, flexibility and choice to customers across cities,” it said in a statement.

It provides a digital journey on car usership with which the customer can access a brand-new car without purchasing it. Quiklyz will take care of registration, insurance, scheduled and unscheduled maintenance, road-side assistance. It will be available for both corporate (B2B) and retail (B2C) customers.

In the initial phase Quiklyz will launch its services in metro cities like Bengaluru, Chennai, Delhi, Gurugram, Hyderabad, Mumbai, Noida and Pune. It will expand to other cities, including tier-II cities, covering 30 locations over the next one year. It is also in discussions with several automotive OEMs.

Ramesh Iyer, Vice-Chairman and Managing Director, Mahindra Finance, said, “We aim to achieve a book size of ₹10,000 crore in a span of three to five years. Leasing is seeing significant traction in the last mile mobility space especially with EVs, something our business module will also focus on.”

Turra Mohammed, SVP and Business Head – Quiklyz, said at present leasing accounts for 10 per cent of corporate registered vehicles. “We expect it to grow to 20-25 per cent share in the next five years. We will leverage Mahindra Group’s extensive network to expand Quiklyz to 30 cities within a year,” he said.

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RBI data, BFSI News, ET BFSI

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MUMBAI: The Reserve Bank of India’s ‘One Nation, One Ombudsman’ scheme is part of its strategy to address customer complaints, which have doubled in the wake of a surge in banking transactions due to increased digital adoption. According to RBI data, with increased awareness, digital penetration and financial inclusion, the number of complaints against various regulated entities more than doubled from 1.6 lakh in FY18 to 3.3 lakh FY20.

The integrated ombudsman scheme will be launched by the Prime Minister on Friday along with the scheme for retail participation in the primary auction of government securities. Under the retail G-Secs scheme, individual investors can access the online portal to open a securities account with the RBI, bid in primary auctions and buy & sell securities in the market. No fee will be charged for any of the services provided under the scheme.

The integrated scheme allows customers to file their complaints from anywhere at any time through portal/ email, or through physical mode at one point of receipt, without the need to identify any specific ombudsman or scheme. It will do away with the jurisdictional limitations as well as limited grounds for complaints. The RBI will provide a single reference point for the customers to submit documents, track the status of complaints filed and provide feedback. The complaints that are not covered under the ombudsman scheme will continue to be attended to by the regional offices of the RBI.

The integrated ombudsman scheme is based on a review of internal grievance redressal of banks and other regulated entities.



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A digital Singapore dollar may be too much of a good thing

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The world may be going crazy over digital currencies, but tiny Singapore is swimming against the tide.

The central bank has decided against offering a paperless version of the city-State’s legal tender — at least for now. Not because an electronic version of cash may flop, but because it’ll most likely be a hit. That could have consequences for the island’s financial stability and conduct of monetary policy. Even if those risks are manageable with in-built safeguards, why rock the boat?

In a paper detailing the economic case for a central bank digital currency, the monetary authority concludes that “there is no pressing need for a retail CBDC in Singapore at this point in time.” However, it will keep adding to its capability to issue one, just in case the private sector in the future hooks consumers to a particular payment mode only to shortchange them by abusing its monopoly power.

This is a pragmatic approach. Start-ups might welcome an online medium of exchange that’s widely available to the public, and not tied to a large competitor. Then they won’t need to invest in proprietary e-money systems to compete. The problem is that Singapore’s triple-A-rated sovereign has historically accumulated fiscal surpluses and is not known to cheapen its exchange rate to gain an export advantage. That makes its currency an attractive store of wealth. In fact, a digital version may be perceived as superior since paper cash is costly to store.

In a low-interest-rate environment, a Singapore digital dollar could thus walk away with all-important bank deposits, which account for 92 per cent of money supply and all of the online payments by households and firms. It would be a direct liability of the monetary authority and hence devoid of credit risk. The central bank could, however, tamp demand for its CBDC by putting limits on how much can be stored in a wallet. It could also restrict use only to residents and tourists, keeping it out of reach of global investors.

These checks may be crucial. The small, open Asian economy doesn’t set local interest rates. It guides financial conditions by tweaking the exchange rate of the Singapore dollar against a basket of trading partners’ currencies. Sacrificing monetary control to fit in with the zeitgeist of giving 5.5 million people a brand-new payment instrument is not a great trade-off. A digital Singapore dollar can wait.

But that doesn’t mean that the financial centre should stop gaining expertise. Even if the payment market stays sufficiently competitive to prevent consumers from being exploited, public-sector knowledge could come in handy should other emerging forms of electronic money — such as privately-issued Singapore dollar-denominated stablecoins — choose to utilise the technology. But why should Singapore bless private tokens when larger central banks such as the US Federal Reserve are deeply suspicious of them?

“Susceptible to runs”

Should the Fed decide to take the dollar digital, preempting the rise of China’s official e-CNY with its 140 million users (so far) may only be a secondary consideration. The immediate motivation could be to issue a safe andofficial alternative to increasingly popular stablecoins like Tether and USD Coin that peg their value 1:1 to the dollar. In its twice-yearly financial stability report this week, the Fed said that these digital tokens were “susceptible to runs” if people who invested in them decide to cash out simultaneously.

Without its own paperless currency, how will Singapore’s highly digital economy protect itself from global stablecoins? The Singapore dollar “could be vulnerable to being displaced by a widely used foreign digital currency,” the monetary authoritynotes,especially if it’s backed by a powerful e-commerce or social media network. The legal-tender nature of the home currency won’t save it from substitution because merchants aren’t bound to accept it as payment.

For example, it’ll be perfectly above board — if unlikely — for a local coffee shop to only take Diem, the soon-to-be-launched stablecoin backed by Meta Platforms Inc., formerly Facebook Inc. To take on foreign coins, it might make sense for Singapore to permit its homegrown banks to offer synthetic versions of the digital Singapore dollar. Rival Asian financial centre Hong Kong, which entrusts paper money to commercial issuers, has floated a similar idea. The proposed retail e-HKD would technically be a private liability of financial institutions, yet couldperform the role of tokenised public money. The Hong Kong Monetary Authority could let society benefit from online payments innovation without having to reinvent itself as a consumer-facing institution, a makeover that may be hard for any central bank to achieve.

Such a radical transformation may not even be desirable. If the digital Singapore dollar takes off as an alternative to bank deposits, lending can’t remain unaffected. As the monetary authority notes, in extremis, the introduction of a retail CBDC could lead to a greater role in the allocation of credit for the central bank. No central bank wishesto be pulled in that direction. While most other governments worry about whether anyone actually wants their paperless cash, Singapore’s problem is the opposite: A wildly successful digital currency may be too much of a good thing.

This column does not necessarily reflect the opinion of the editorial board or Bloomberg LP and its owners.

Andy Mukherjee is a Bloomberg Opinion columnist covering industrial companies and financial services. He previously was a columnist for Reuters Breakingviews. He has also worked for the Straits Times, ET NOW and Bloomberg News.

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SBI launches pre-approved 2-wheeler loan ‘SBI Easy Ride’ on YONO, BFSI News, ET BFSI

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State Bank of India has announced the launch of a pre-approved 2-wheeler loan scheme ‘SBI Easy Ride’ on its mobile banking app YONO. Eligible customers can apply for the loan through the app for an amount up to Rs. 3 lakhs, at a competitive interest rate of 10.5% per annum onwards, for a maximum tenure of four years.

“We believe this digital loan offering would help customers in buying their chosen two-wheeler. The product will also position the bank at the initial stage of a customer’s life cycle by offering a two-wheeler loan, and thereafter upgrade the relationship along with their growth,” chairman Dinesh Khara said.

The minimum loan amount has been fixed at Rs 20,000. The loan availed will be disbursed directly into the dealer’s account, and loans of up to 85% of the on-road price of the vehicle can be availed under this scheme.

Since its launch in 2017, YONO has more than 42 million registered users, and the bank has partnered with over 110 e-commerce players in more than 20 categories.



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PhonePe launches tokenisation solution – The Hindu BusinessLine

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Digital payments major PhonePe on Tuesday announced the launch of PhonePe SafeCard, which is a tokenisation solution for online debit and credit card transactions.

“This solution will enable both PhonePe users and merchant partners to continue experiencing the convenience of saved card transactions with increased security, and in compliance with the new Reserve Bank of India guidelines,” it said in a statement, adding that the solution supports all major card networks such as Mastercard, Rupay and Visa.

SafeCard will also enable PhonePe merchant partners to offer and use tokenisation on their own platforms through a simple Application programming interface (API) integration.

“With this solution, merchant partners can create, process, delete and modify tokens for online card payments with customers’ consent,” it further said.

“PhonePe SafeCard ensures that the added security doesn’t impact the customer experience at all. We are also closely working with our large merchant base to take them live on this platform,” said Ankit Gaur, Director, Online Business, PhonePe.

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SBI Report, BFSI News, ET BFSI

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Mumbai, The digitisation drive and pandemic-induced emergence of the gig economy have led to a faster formalisation of the economy, with the share of the informal sector shrinking to just 15-20 per cent in 2021 from 52.4 per cent in 2018, according to an SBI Research report. Share of the informal economy has fallen drastically to 15-20 per cent of the gross value added (GVA) or the formal GDP in 2020-21 from 52.4 per cent in 2017-18 due to digitisation and the rapidly expanding gig economy, said Soumya Kanti Ghosh, the group chief economic advisor at SBI.

The share of the same had stood at 53.9 per cent in 2011-12.

According to Ghosh, many measures since the note-ban in November 2016 have accelerated digitisation of the economy, and the pandemic-induced emergence of the gig economy has facilitated higher formalisation of the economy, at rates possibly much faster than most other nations.

The note ban hit hardest the informal sector which then constituted 93 per cent of the workforce. The second blow to the informal economy was the GST and the final and the hardest hit came from the pandemic.

At least Rs 13 lakh crore has come under the formal economy through various channels over the past few years, including the recent scheme on the E-Shram portal, the report said.

Real GDP was estimated at Rs 135.13 lakh crore in FY21 but lost 7.3 per cent of that in FY22 after the worst economic contraction on record due to the pandemic.

The 2011 Census pegged the size of the informal sector in trade, hotels, transport, communication and broadcasting at 40 per cent; in construction at around 34 per cent; 16 per cent of public administration; and 20 per cent of manufacturing and almost 100 per cent formalisation in finance, insurance and utilities, and to a large extent in real estate and agriculture.

The formal financial sector has even expanded by 10 per cent post-the pandemic, with the DBT transfers gaining traction and that of formalised utility services size expanded by 1 per cent during the pandemic, according to the report.

The report, quoting the monthly EPFO payroll data, said that since FY18, almost 36.6 lakh jobs have been formalised till July 2021 and the report expects that this fiscal formalisation rate will be higher than FY20 but lower than the FY19 level.

Since FY18, the agriculture sector has been formalised by 20-25 per cent due to the increasing penetration of KCC credit and now the informal agriculture sector is 70-75 per cent.

Over the years, usage of Kisan credit cards has also increased significantly as the per card outstanding has gone up from Rs 96,578 in FY18 to Rs 1,67,416 in FY22, an increase of Rs 70,838. And there are 6.5 crore such cards, the amount formalised is Rs 4.6 lakh crore, the report noted.

It also said payments worth Rs 1 lakh crore have been made at petrol pumps alone in the past five years.

A sizeable informal economy is not just an emerging and developing economy feature, and according to the IMF, 20 per cent of the European GDP is an informal economy.

On the impact of the just-launched E-Shram portal, a first-ever national database of unorganised workers, on the formalisation of the economy, the report said as much as 5.7 crore unorganised workers have registered in the first two months after its launch in August, with 62 per cent of workers belonging to the 18-40 age-group and 92 per cent of the registered workers having monthly income of under Rs 10,000.

Ghosh considers the E-Shram portal to be a big step towards employment formalisation as to date the rate of formalisation of unorganised labour due to E-Shram is around 17 per cent or Rs 6.8 lakh crore, which is 3 per cent of GDP in just two months.

He also called for more rationalisation of indirect taxes like GST and excise, saying just 11.4 crore tax-paying households or 8.5 per cent of the total population contribute Rs 75 lakh crore or 65 per cent of the private final consumption expenditure and cross-subsidies to 91.5 per cent of the population.

As of the 2014 NSSO survey, as much as 93 per cent of the workforce earned their livelihoods as informal workers, who were hit the hardest by the pandemic too.



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