Board’s carry responsibility of being guardians of trust depositors have reposed in a bank: Das

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Calling attention to situations where both bank management and Boards had become cozy, RBI Governor Shaktikanta Das on Tuesday underscored the importance of the active role of the Board, especially in challenging the proposals of the management.

Avoid herd mentality

Banks should ensure that their business models and business strategies are conscious choices, following a robust strategic discussion in the Board, instead of being driven by mechanical ‘follow the market’ approach, Das said at the SBI Banking and Economics Conclave

Also see: Borrowers moving towards fixed rate loans: RBI chief

The Governor emphasised that in their endeavour to grow, banks should avoid herd mentality and look for differentiated business strategies.

Business strategies

He observed that the RBI has started taking a closer look at business models and strategies of banks.

“Certain banks had followed the high-risk and high-return business strategy, with a skewed priority for serving only the interest of their investors.

“The active role of the Board, especially in challenging the proposals of the management, thus becomes critical,” Das said, adding that this will contribute towards a more diligent and balanced approach to decision making.

Particular roles

The Governor observed that RBI’s intention is not to create divergence between the Board and the management.

The management has a certain role and the Board has a certain role. And each is expected to play that role, he said.

Also see: Don’t ban cryptos: Experts, stakeholders to House panel

Referring to his earlier remark that the Board should challenge certain norms, certain risk taking practices and certain models of the management, Das said this is only to ensure that the right decision is taken.

“And the Board, which is in charge of oversight of the bank, is expected to play that role as a guide and to discharge its oversight functions in a prudent manner…Let me clarify we don’t want a fight between the Board and the management,” he said.

Responsibility towards depositors

The Governor noted that the Board of Directors carry the responsibility of being guardians of the trust that depositors have reposed in a bank.

A bank’s responsibility towards depositors should, therefore, be weighed against its responsibility towards shareholders of the bank.

“To ensure good governance, the Reserve Bank has high expectations from the oversight role of the Board, its composition, Directors’ skill profile, strong risk and compliance structure and processes, more transparency and a robust mechanism of balancing various stakeholder interests.

“Thus, business priorities need to be complemented with responsible governance and ethical actions,” he said.

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RBI data, BFSI News, ET BFSI

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MUMBAI: The Reserve Bank of India’s ‘One Nation, One Ombudsman’ scheme is part of its strategy to address customer complaints, which have doubled in the wake of a surge in banking transactions due to increased digital adoption. According to RBI data, with increased awareness, digital penetration and financial inclusion, the number of complaints against various regulated entities more than doubled from 1.6 lakh in FY18 to 3.3 lakh FY20.

The integrated ombudsman scheme will be launched by the Prime Minister on Friday along with the scheme for retail participation in the primary auction of government securities. Under the retail G-Secs scheme, individual investors can access the online portal to open a securities account with the RBI, bid in primary auctions and buy & sell securities in the market. No fee will be charged for any of the services provided under the scheme.

The integrated scheme allows customers to file their complaints from anywhere at any time through portal/ email, or through physical mode at one point of receipt, without the need to identify any specific ombudsman or scheme. It will do away with the jurisdictional limitations as well as limited grounds for complaints. The RBI will provide a single reference point for the customers to submit documents, track the status of complaints filed and provide feedback. The complaints that are not covered under the ombudsman scheme will continue to be attended to by the regional offices of the RBI.

The integrated ombudsman scheme is based on a review of internal grievance redressal of banks and other regulated entities.



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Shaktikanta Das, BFSI News, ET BFSI

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Reserve Bank of India‘s (RBI) reduction in benchmark interest rates which started before the outbreak of the Covid 19 pandemic in March 2020 has substantially reduced bank lending rates, reducing borrowing costs for both companies as well as individuals, governor Shaktikanta Das said.

“The reduction in repo rate by 250 basis points since February 2019 has resulted in a cumulative decline by 217 basis points in the weighted average lending rate (WALR) on fresh rupee loans. Domestic borrowing costs have eased, including interest rates on market instruments like corporates bonds, debentures, CPs, CDs and T-bills,” Das said. One basis point is 0.01 percentage point.

Das said the improvement in transmission of rates has proven the “efficacy” of RBI’s monetary policy measures in the current easing cycle and has reduced the debt burden on both companies as well as households.

“In the credit market, transmission to lending rates has been stronger for MSMEs, housing and large industries. The low interest rate regime has also helped the household sector reduce the burden of loan servicing. The significant reduction in interest rates on personal housing loans and loans to commercial real estate sector augurs well for the economy, as these sectors have extensive backward and forward linkages and are employment intensive,” Das said.

Replying to a question in the post policy press conference, Das said the transmission of policy rates has not only been for new loans but also existing borrowers. “With regards to outstanding rupee loans the transmisson is 117 basis points. In outstanding loans there is a cycle of loan reset so naturally it has to be done when the due date arises. In the pandemic period starting from March 2020 to July 2021, the transmission on fresh rupee loans has been 146 basis points whereas for outstanding loans it has been 101 basis points, so transmisson has happened on outstanding loans also,” Das said.

On Friday, the Reserve Bank of India maintained status quo on interest rates as expected and assured it would do whatever it takes to get the economy back on a firm footing despite rising inflation. Repo rate, the rate at which it lends to banks was kept unchanged at 4% even as monetary policy committee raised inflation forecasts for the fiscal year by nearly 60 basis points to 5.7% citing high retail prices of petrol and diesel, and soaring prices of industrial raw materials.

Das also reiterated the RBI’s commitment to help the central and state government ensure an orderly completion of their borrowing programmes at a reasonable cost while minimising rollover risk.



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