Total ban: RBI restricts Amex, Diners Club from acquiring new customers

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In a statement on its website, RBI said the order will not impact existing customers. “The supervisory action has been taken in exercise of powers vested in RBI under Section 17 of the PSS (Payment and Settlement Systems) Act,” the regulator said.

The Reserve Bank of India (RBI) on Friday imposed restrictions on American Express Banking Corp (Amex) and Diners Club International from on-boarding new domestic customers on to their card networks from May 1, 2021. These entities have been found non-compliant with the central bank’s directions on storage of payment system data.

In a statement on its website, RBI said the order will not impact existing customers. “The supervisory action has been taken in exercise of powers vested in RBI under Section 17 of the PSS (Payment and Settlement Systems) Act,” the regulator said.

Amex and Diners Club are payment system operators authorised to operate card networks in India under the PSS Act. The directions against the two companies constitute the first set of penalties meted out for non-compliance with an RBI circular on storage of payment system data dated April 6, 2018.

The circular directed all payment system providers to ensure that within a period of six months the entire data relating to payment systems operated by them is stored in a system only in India.

These would include full end-to-end transaction details as also information collected, carried and processed as part of the message or payment instruction. They were also required to report compliance to the central bank and submit a board-approved system audit report (SAR) conducted by a Cert-In empanelled auditor within stipulated timelines.

At the end of February 2021, Amex had 15.6 lakh credit cards outstanding, representing 2.53% of the total market. Diners Club cards are issued in India exclusively through HDFC Bank. The number of active cards issued by Diners Club was not immediately available.

The April 2018 circular had caused much heartburn among US-based payment players in India because of the six-month compliance timeframe and the absence of a clause allowing data mirroring. Eventually, in June 2019, RBI allowed offshore mirroring of payments data for cross-border transactions made in India in a clarification to the original circular. This meant that for cross-border transaction data, consisting of a foreign component and a domestic component, a copy of the domestic component may also be stored abroad, if required.

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RBI bars AMEX and Diners Club to onboard new customers, BFSI News, ET BFSI

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The Reserve Bank of India has imposed restrictions on card network players – American Express Banking Corp. and Diners Club International Ltd from onboarding new customers into their card networks from May 1, 2020.

RBI found these card networks were not in compliance with the directions on Storage of Payments system data.

RBI said, “This order will not impact existing customers.”

The regulator said, “Payment System Providers were directed to ensure that within a period of six months the entire data (full end-to-end transaction details / information collected / carried / processed as part of the message / payment instruction) relating to payment systems operated by them is stored in a system only in India. They were also required to report compliance to RBI and submit a Board-approved System Audit Report (SAR) conducted by a CERT-In empanelled auditor within the timelines specified therein.”

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Citi Credit Card business can be a lucrative package, BFSI News, ET BFSI

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Citi will shut its India retail banking business, which includes credit cards, savings bank accounts and personal loans, as part of a global decision to exit 13 markets as the US-based lender focuses on a few wealthy regions around the world.

However, the most lucrative is the bank’s credit card business, which may draw multiple bidders, according to experts.

“Private Banks and credit card companies like SBI Cards can be key beneficiaries of market share gains in the credit card segment. Some smaller private banks might be interested buyers of India portfolio as they are looking to scale-up in the segment. Foreign banks might also look to expand their presence,” a Jefferies note said.

DBS India, which want to expand in India, may be among the aggressive bidders for Citi’s credit card portfolio.

Citi credit cards

Citi started retail operations in India in 1985 and was among the pioneers of credit cards in the country. However, its share of credit cards has dropped from 13% to 6% now. Despite being the fifth-largest player in the space, Citi has the highest average spend on its card touching close to 2 lakh per card. The average spends per card for Citi is 1.4 times higher than the industry average, making it a profitable business for the bank in India. The other four major players have had nearly the same steady growth in spend per card at 11-12%.

Citibank‘s outstanding credit cards as of February stood at 2.65 million, the largest among foreign banks in India, ahead of 1.46 million by Standard Chartered and 1.56 million by Amex. Citi India had 2.9 million retail customers with 1.2 million bank accounts as of March 2020.

At the end of March 2020, Citibank served 2.9 million retail customers with 1.2 million bank accounts and 2.2 million credit card accounts.

The market

The total number of cards in circulation in India, as per a Worldline India Digital Payment report for 2020, stood at 946.81 million as of December 2020. As of December 2020, the average ticket size of credit cards was Rs 3,653, while that of debit cards was Rs 2,568, Worldline said. However, according to a 2019 report, despite being the fifth-largest player in the space, Citi boosts the highest average

spend on its card touching close to 2 lakh per card. The Indian credit card market is a fairly crowded place with 74 players operating. The top 5 players, however, have a comfortable 78% share by the number of cards and 75% share by credit card spend. HDFC bank is the leader at close to 31% share followed by SBI cards at 19%, which is trailed by ICICI, Axis, and Citi.



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