ICICI Bank faces intermittent downtime on payment stack, BFSI News, ET BFSI

Private lender ICICI Bank on Tuesday faced intermittent issues in its digital delivery with several users taking to social media to complain about problems in processing transactions. Several bank users complained that they were unable to access either their net-banking or the mobile app. Some other users also complained about failure in UPI related transactions.

It could not be ascertained what was the glitch that was causing this issue, though a few users said the issue was going on since a “few hours.”

ICICI Bank could not be immediately contacted for a response. (We will update the article when the bank respond’s to an email query)

ICICI Bank user B Mathur who tried logging to internet banking tweeted an error message which stated that “the page you are looking is temporarily unavailable.”

“We tried logging into 3 family accounts, from 2 different laptops over 15 minutes, getting this error message in all the cases. Seeing similar messages from many other users on your timeline just now. Please tell us when the problem will be fixed,” he said.

Another user Mohan Kumar queried whether the ICICI Bank digital channels were down as he was facing issues in processing UPI transactions.

Another ICICI customer Swapnil Wankhede tweeter a screenshot of the mobile app which showed an error message that read, “the service is currently available. Please try after some time.”

It could not be ascertained how many ICICI Bank customers were impacted due to the downtime.