Reserve Bank of India – Speeches

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April 14, 2015




Dear All




Welcome to the refurbished site of the Reserve Bank of India.





The two most important features of the site are: One, in addition to the default site, the refurbished site also has all the information bifurcated functionwise; two, a much improved search – well, at least we think so but you be the judge.




With this makeover, we also take a small step into social media. We will now use Twitter (albeit one way) to send out alerts on the announcements we make and YouTube to place in public domain our press conferences, interviews of our top management, events, such as, town halls and of course, some films aimed at consumer literacy.




The site can be accessed through most browsers and devices; it also meets accessibility standards.



Please save the url of the refurbished site in your favourites as we will give up the existing site shortly and register or re-register yourselves for receiving RSS feeds for uninterrupted alerts from the Reserve Bank.



Do feel free to give us your feedback by clicking on the feedback button on the right hand corner of the refurbished site.



Thank you for your continued support.




Department of Communication

Reserve Bank of India


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It gives me great pleasure to be here at the National Academy of Audit and Accounts (NAAA), Shimla today to address the probationers and other officers of the Indian Audit and Accounts Service (IAAS). For the probationers, this is a time when they are embarking upon a journey in the service of the nation as the principal flag bearers of accountability and transparency in public finance and governance.

2. Civil Services play a pivotal role in the overall progress of a country. They are the steel frame underlying the growth and development of our country. Within Civil Services, the Indian Audit and Accounts Service is responsible for auditing the accounts of the Union and State Governments and Public Sector Organisations. It is also responsible for maintaining and auditing the accounts of the State Governments. The audit mechanism has a crucial role in improving governance and transparency by operating the accountability framework for public expenditure.

3. In a globally integrated economy, fair and impartial audit is not just a domestic concern, but also an instrument to enhance our reputation and credibility on a global stage. It assumes greater significance during difficult times such as the one we are going through now due to the COVID-19 pandemic. With increasing complexity of financial markets and higher expectations from the public about efficient resource allocation, the role of audit has become even more important. As India aspires to grow faster, the expertise and independence of auditors will have to be leveraged to provide more assurance on financial performance to all stakeholders. We need robust audit for a dynamic and resilient economy.

4. I have, therefore, chosen the theme of the Role of Audit in the Modern Financial System for my address today. I propose to touch upon the areas relating to role of audit and its importance; the role of the Comptroller and Auditor General (CAG) of India as an institution; RBI’s experience with audit as a regulator and supervisor in the financial sector; why audit failures happen and the impact thereof; adoption of modern audit tools; and the changing nature of audit.

Origination of Audit

5. The early origins of the audit profession can be traced back to medieval Europe. The Pipe Rolls (collection of financial records) maintained by the British Exchequer were some of the earliest written financial records of the audit process of the monarchy’s accounts. The earliest surviving Pipe Roll at the National Archives of the United Kingdom covers the financial year 1129-11301. Since then, the profession evolved organically out of the competitive dynamics of free markets. It was, however, the development of limited liability companies during the 19th century in England and America that created a demand for professional accountants and auditors. Prompted by insolvencies and scandals arising out of such limited liability companies, especially Railway Companies, the English Companies Act, 1845 required, for the first time, semi-annual audit of accounts of certain companies by an audit committee composed of shareholders2.

6. In the Indian context, accounting and auditing have a much longer history. The Arthashastra written by Kautilya had prescribed detailed rules on accounting and auditing of public finances. The Arthashastra refers to “…..the collection and audit of all kinds of revenue” and goes on to say that “….. Accounts shall be submitted in the month of Ashádha ………Those accountants who do not present themselves in time or do not produce their account books along with the net revenue shall be fined ten times the amount due from them3.”

7. In much later history, the Office of the Accountant General was established in 1858, which went on to become the Office of the Comptroller and Auditor General. As far as the private sector is concerned, following the developments in Europe, the Indian Companies Act 1866, made it mandatory for joint stock companies to get their accounts verified by an auditor, at least once in a year.

Role and Importance of Audit

8. As you would be aware, Audit can be defined as an examination of the books of accounts and records of an enterprise to certify that the profit and loss account and the balance sheet are properly drawn up so that it exhibits a true and fair view of the financial state of affairs of the business. To delve into the need for audit, we have to understand that economic decisions are increasingly made based on the available evidence and information.

9. Inaccurate information may lead to sub-optimal decisions or excess resource allocation, which would be neither in public interest where a public authority is involved, nor in the interest of individual stakeholders. To give an example from the banking sector, if a bank sanctions a loan on the basis of inaccurate and misleading financial statements and the borrower company is ultimately unable to repay, the bank loses both the principal and the interest. Apart from the loss incurred, this could make the bank risk averse and deprive other eligible companies from bank funding. Alternatively, the bank may try to recover this loss by charging higher interest rate to other borrowers, thus resulting in sowing seeds of non-viability in such borrowers, apart from creating a situation of higher interest cost to the society. Eventually at stake would be the safety of depositors’ money.

10. To overcome the problem of unreliable information, an assurance mechanism is required to be developed, which provides independent assurance to the decision makers about the quality and accuracy of information being provided to them. Such mechanism is provided through the audit mechanism, both internal and external.

11. Informative, accurate, reliable and analytical audit reports are sine qua non for both financial stability and growth. The primary role of auditors is to resolve the Agency problems. Agency problems arise due to information asymmetries between the Agent (Management or the Government Departments/Users of Public Funds) and the Principal (Shareholders, Investors and the Public). To resolve Agency problems, one of the most-widely used tools is to designate auditors to act as the gatekeepers, be it for capital markets or for public funds. Thus, the independence of the auditor and the role of ethics in the profession of auditing are two of the most important aspects which should draw our attention.

12. In case of the public sector, auditing is a cornerstone of good governance. By providing unbiased and objective assessments of whether public resources are managed responsibly and effectively to achieve the intended results, a fair and impartial audit instils confidence among citizens and stakeholders. As they say, the reports of the public sector auditors should facilitate better oversight, insight, and foresight. ‘Oversight’ addresses whether public sector entities are doing what they are supposed to do as per the rules and procedures. ‘Insight’ assists the decision-makers by providing an independent assessment of public sector programmes, policies, operations and results. ‘Foresight’ identifies the trends and emerging challenges. Auditors can use tools such as financial audits, performance audits and advisory services to fulfil each of these roles.4

Role and Importance of the Institution of The Comptroller and Auditor General (CAG) of India

13. In a representative democracy such as ours, public institutions function to serve the interest of the citizens, whereby public funds are spent or invested for the “common good”. The Comptroller and Auditor General (CAG) of India as the Supreme Audit Institution of the country, serves as the critical link between the citizens and the Parliament on the one hand and the public institutions/departments on the other. It subjects the practical conduct and operations of the public sector to regular and independent examination as well as review. With such immense responsibilities, the audit processes of the CAG through financial, compliance and performance audits of public institutions, do enhance the accountability and legitimacy levels for the use of public funds which are sourced primarily from the taxpayers in the country. Based on the feedback given by the CAG, future decisions on allocation of public funds are taken through timely identification of implementation gaps for course correction or for replication if the outcomes are successful.

Financial Sector Experience and Importance of Auditors

14. I am sure you would be picking up the ropes of Public Finance and Audit of Government and Public Accounts in your regular induction curriculum. I would, therefore, like to give certain perspectives of the Reserve Bank as a financial sector regulator and supervisor on the audit function in banks, non-banking financial companies (NBFCs) and other financial entities.

15. Stability and growth of an economy and financial markets are dependent upon trust among stakeholders. One cannot take trust for granted. With greater openness of the economy and faster transmission of information flows, thanks to the advent of technology, it has become paramount to ensure credibility and confidence in the system. Statutory auditors play a vital role in maintaining market confidence on audited financial statements. In banking industry, this public role is particularly relevant for financial stability, given that banks hold public deposits. Audit quality is key to the effectiveness of such public role. In addition, the statutory auditor has a duty to report directly to the supervisor (RBI) on matters of material significance arising from the audit of banks and other regulated entities. For these reasons, RBI as the supervisor of banks and NBFCs has a keen interest in the manner with which statutory auditors perform audits in the regulated entities.

16. The Reserve Bank’s supervision, therefore, specifically focuses on audit quality relating to identification of gaps, assessment of asset quality and the so-called innovative accounting practices, if any, which could have a major impact on the capital base of regulated entities and their viability as a going concern. Audit being the first external line of defence, its failure in Supervised Entities will adversely impact timely identification of major issues and risks.

17. The responsibility of risk management primarily rests with the Supervised Entities themselves; however, audit too has a critical role to play at the systemic level by examining the appropriateness of existing frameworks for plugging the control gaps and providing assurance to the Board and decision makers.

Audit Failures and their Impact on the Entity / System

18. Without generalising, it may be said that problems usually arise when the independence of auditors itself is compromised or the auditors lack competence in performing their role. Compromising the independence of auditors could lead to moral hazard. As such, auditors are subjected to greater scrutiny and regulation so as to increase the reliability of their work.

19. One of the important roles of audit is to check the so called smart accounting practices, if any, followed by management to overstate profits or understate expenses / liabilities. Let me give a few examples of such smart accounting practices that we have observed.

  1. Ind-AS has been implemented for all listed companies (other than banks) in India including Non-Banking Financial Companies (NBFCs) having net worth of more than ₹250 crore. Ind-AS is a principle-based standard as against the previous accounting standards, which were more prescriptive. Within Ind-AS, Ind-AS 109 with Expected Credit Loss approach allows the management to exercise discretion and judgement in determining the provisioning requirement for their financial assets. Such flexibility and forward-looking nature of assessment, however, poses the ‘model risk’, i.e., the model may rely on incorrect assumptions and may be far away from representing the real-life scenarios. This has been observed in several cases. Hence, auditors are expected to test the models used by the entities, challenge the management and validate the model outputs.

  2. Of late, several instances of related party transactions without following ‘arms-length’ principle and established transfer pricing mechanism have been observed. There have been instances of diversion of funds and / or transfer of profits to connected parties through various means – intra-group loans on favourable terms, over or under invoicing of transactions, asset transfers without fair valuation, etc. Auditors need to identify and thoroughly scrutinise related or connected party transactions to ensure that there is no undue transfer of income or assets.

  3. We have also seen cases of manipulation and misstatement of true nature of financial statements by employing opaque technological means (IT black boxes). Real transactions are camouflaged beneath various layers of IT solutions by a few entities. As such, auditors need to be technologically savvy and be able to ‘see-through’ the layers of information technology to detect the real nature of hidden transactions.

20. Such undesirable practices and structures should draw the attention of the auditors. Since RBI, as the supervisor of the financial system, relies and leverages on the work done by auditors, the audit professionals are being sensitized through various fora to improve the quality of their reporting. We are constantly engaged with individual auditors, audit firms and the Institute of Chartered Accountants of India (ICAI) to improve the quality and depth of audit. A lot of work has been done in this area, but lot more needs to be done.

Code of Ethics for Good Governance

21. A related issue is the importance of having a code of ethics for businesses to ensure that everyone in the institution is clear on the mission, values and guiding principles. Ethical behaviour goes beyond the minimum required by law and regulations. This aspect is closely intertwined with the efficacy and robustness of various assurance mechanisms, including audit. The management has the responsibility for demonstrating, through its actions, the importance of ethical conduct. While this is relevant for all businesses, it is even more important for financial institutions which hold public trust and depositor’s money in fiduciary capacity. The Reserve Bank has been repeatedly emphasising the importance of strong governance framework in banks and NBFCs. Such a framework has to be built on principles of transparency, prudent business strategy, effective risk management and a strong compliance culture. Financial sector entities, the audit community and the financial sector regulators and supervisors have to work together and take proactive steps to ensure good governance and ethical practices to build a strong and resilient financial sector.

Adoption of Modern Audit Tools and Related Issues

22. In this digital era, the manner of financial accounting and its consolidation has witnessed major transformations. The auditing profession cannot afford to lag in adoption of technology. Adopting technology tools such as Computer Assisted Audit Tools and Techniques (CAATTs) through constant upgradation and integration of new technologies will bring in a lot of efficiency in audits. In parallel, it has to be kept in mind that adoption of such technology tools for auditing cannot replace professional judgment. A holistic approach would, therefore, be always required while integrating technology tools in audit.

Audit of Supervised Entities of RBI

23. Let me now move to some of the steps taken by the Reserve Bank of India over the past few years to bring about improvement in the audit function in its Supervised Entities.

(i) The Reserve Bank is clear that financial stability, among other things, depends on market confidence which stems from investor / stakeholder confidence. This, in turn, is influenced by the quality of financial reporting. Our aim has been to ensure that banks make full and fair disclosure of all material information in their financial statements. Some of these disclosures mandated by the RBI are as follows:

  • disclosures on the composition of regulatory capital so that stakeholders understand the quality of capital;

  • details of the quality of advances with provisions held thereon, along with movement in non-performing assets (NPAs);

  • details of pending complaints, the major grounds for complaints and their disposal.

(ii) In September 2020, RBI had revised the format for Long Form Audit Report (LFAR) to increase its utility value by enhancing the coverage of the prudential supervisory requirements stated in the Basel Committee on Banking Supervision (BCBS) document on “External Audits of Banks”.

(iii) The Risk-Based Internal Audit (RBIA) system in Scheduled Commercial Banks (SCBs), which was introduced in 2002 was further strengthened in January 2021. This was followed by issuance of guidelines for large NBFCs and Urban Co-operative Banks (UCBs) in February 2021 prescribing broad principles for such entities to gradually move towards the RBIA system.

(iv) In April 2021, the RBI has updated the guidelines for Appointment of Statutory Auditors in Commercial Banks, UCBs and NBFCs putting in place ownership-neutral audit regulations for ensuring independence of auditors, avoiding conflict of interest in auditor appointments and improving the quality and standards of audit.

24. The RBI has also taken several measures to improve governance and risk management in banks and NBFCs. These include issuance of updated guidelines on corporate governance in Scheduled Commercial Banks in April 2021. The role of Chief Risk Officers(CROs) in SCBs has been strengthened and the requirement of CROs in large NBFCs and UCBs has been mandated. Steps have been taken to simplify the complex group structures by implementing the Tapan Ray Committee recommendations relating to Core Investment Companies (CICs). A framework for scale based regulation of NBFCs has been announced on October 22, 2021.

Conclusion

25. With globalization and increasing complexity of the financial system, audit as a public good has become vital for a sound, stable and vibrant financial system. Auditors need to update and upgrade skills on constant basis and perform their task in the most effective manner. The profile of tomorrow’s auditor will be that of a critical yet constructive challenger, with a clear focus on public interest and quality audits. In essence, there is need to be even more professional, qualified, impartial, value driven, ethical and also display awareness and foresight.

26. I am sure all of you will act as torch bearers of the supreme legacy of the Civil Service and the institution of CAG and uphold the principles of accountability, transparency, integrity and equity which are essential features of a good Public Servant, by imbibing the motto of the National Academy of Audit and Accounts – लोक हितार्थ सत्यनिष्ठा (commitment to truth for public good).

27. With this, I conclude and wish you all a very fulfilling career in the Indian Audit and Accounts Service.


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April 14, 2015




Dear All




Welcome to the refurbished site of the Reserve Bank of India.





The two most important features of the site are: One, in addition to the default site, the refurbished site also has all the information bifurcated functionwise; two, a much improved search – well, at least we think so but you be the judge.




With this makeover, we also take a small step into social media. We will now use Twitter (albeit one way) to send out alerts on the announcements we make and YouTube to place in public domain our press conferences, interviews of our top management, events, such as, town halls and of course, some films aimed at consumer literacy.




The site can be accessed through most browsers and devices; it also meets accessibility standards.



Please save the url of the refurbished site in your favourites as we will give up the existing site shortly and register or re-register yourselves for receiving RSS feeds for uninterrupted alerts from the Reserve Bank.



Do feel free to give us your feedback by clicking on the feedback button on the right hand corner of the refurbished site.



Thank you for your continued support.




Department of Communication

Reserve Bank of India


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April 14, 2015




Dear All




Welcome to the refurbished site of the Reserve Bank of India.





The two most important features of the site are: One, in addition to the default site, the refurbished site also has all the information bifurcated functionwise; two, a much improved search – well, at least we think so but you be the judge.




With this makeover, we also take a small step into social media. We will now use Twitter (albeit one way) to send out alerts on the announcements we make and YouTube to place in public domain our press conferences, interviews of our top management, events, such as, town halls and of course, some films aimed at consumer literacy.




The site can be accessed through most browsers and devices; it also meets accessibility standards.



Please save the url of the refurbished site in your favourites as we will give up the existing site shortly and register or re-register yourselves for receiving RSS feeds for uninterrupted alerts from the Reserve Bank.



Do feel free to give us your feedback by clicking on the feedback button on the right hand corner of the refurbished site.



Thank you for your continued support.




Department of Communication

Reserve Bank of India


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Reserve Bank of India – Speeches

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April 14, 2015




Dear All




Welcome to the refurbished site of the Reserve Bank of India.





The two most important features of the site are: One, in addition to the default site, the refurbished site also has all the information bifurcated functionwise; two, a much improved search – well, at least we think so but you be the judge.




With this makeover, we also take a small step into social media. We will now use Twitter (albeit one way) to send out alerts on the announcements we make and YouTube to place in public domain our press conferences, interviews of our top management, events, such as, town halls and of course, some films aimed at consumer literacy.




The site can be accessed through most browsers and devices; it also meets accessibility standards.



Please save the url of the refurbished site in your favourites as we will give up the existing site shortly and register or re-register yourselves for receiving RSS feeds for uninterrupted alerts from the Reserve Bank.



Do feel free to give us your feedback by clicking on the feedback button on the right hand corner of the refurbished site.



Thank you for your continued support.




Department of Communication

Reserve Bank of India


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April 14, 2015




Dear All




Welcome to the refurbished site of the Reserve Bank of India.





The two most important features of the site are: One, in addition to the default site, the refurbished site also has all the information bifurcated functionwise; two, a much improved search – well, at least we think so but you be the judge.




With this makeover, we also take a small step into social media. We will now use Twitter (albeit one way) to send out alerts on the announcements we make and YouTube to place in public domain our press conferences, interviews of our top management, events, such as, town halls and of course, some films aimed at consumer literacy.




The site can be accessed through most browsers and devices; it also meets accessibility standards.



Please save the url of the refurbished site in your favourites as we will give up the existing site shortly and register or re-register yourselves for receiving RSS feeds for uninterrupted alerts from the Reserve Bank.



Do feel free to give us your feedback by clicking on the feedback button on the right hand corner of the refurbished site.



Thank you for your continued support.




Department of Communication

Reserve Bank of India


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April 14, 2015




Dear All




Welcome to the refurbished site of the Reserve Bank of India.





The two most important features of the site are: One, in addition to the default site, the refurbished site also has all the information bifurcated functionwise; two, a much improved search – well, at least we think so but you be the judge.




With this makeover, we also take a small step into social media. We will now use Twitter (albeit one way) to send out alerts on the announcements we make and YouTube to place in public domain our press conferences, interviews of our top management, events, such as, town halls and of course, some films aimed at consumer literacy.




The site can be accessed through most browsers and devices; it also meets accessibility standards.



Please save the url of the refurbished site in your favourites as we will give up the existing site shortly and register or re-register yourselves for receiving RSS feeds for uninterrupted alerts from the Reserve Bank.



Do feel free to give us your feedback by clicking on the feedback button on the right hand corner of the refurbished site.



Thank you for your continued support.




Department of Communication

Reserve Bank of India


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It has been two years since you became the governor. How do you describe the challenges in this role compared to your previous role as a bureaucrat?

There have been several challenges and it is difficult to segregate one from the other. The pandemic is the biggest health crisis in a century leading to an economic one. The event by itself is once in 100 years. The level of direct accountability with the governor is very high. In RBI, the buck stops with the governor. When you are in government, you are part of a system and the accountability is on the government. That means the political executive. As a civil servant, you face challenges from day one in a subdivision where there are law and order issues to deal with. But this role in the RBI is the biggest so far. Whatever you do and whatever you don’t do has implications for the economy and financial markets. You have to take the right step at the right time.

Central banks like the US Federal Reserve or the European Central Bank (ECB) have responded to keep markets functioning with liquidity. RBI also did so. How do you assess your actions?

When we went into the pandemic, there was a synchronised slowdown already across countries. The financial markets were drying up. In India, the corporate bond markets were coming to a standstill. Every central bank had to respond to the domestic situations. There was no template. In February, we announced the LTRO (long term repo operations). There was a talk about virus in China spreading to other countries. I mentioned in my February statement that we needed to be watchful. First was a generalised liquidity action. We also realised that some banks didn’t have enough excess government bonds for accessing liquidity through the repo window. So, we cut CRR. (In parallel), we nudged banks to lend and not passively park surplus with the RBI. We were closely monitoring the stability of the financial system.

You transformed RBI’s approach to liquidity. Financial markets are cheering, but economists are warning about the next crisis. What are the risks?

When we announce measures, we also assess the risk for every measure. We always evaluate the downside risks and how to mitigate it. The liquidity infusion has achieved its objective. Bond markets are revived. The flow of liquidity to NBFCs (non-banking finance companies), MFIs (micro finance institutions) and others got revived. Now the excess liquidity is from foreign exchange flows. If you go by the ECB and Fed’s talk about keeping rates low for long and liquidity in abundance for two years, you will have inflows. Within emerging markets, India is seen as a safe and sound market by international investors. We are fully aware of the downside risks. We also analyse what kind of mitigation measures need to be taken or what safeguards need to be built into the measure itself to ensure that it does not lead to other problems. We also have to keep in mind that this crisis is the biggest the world has faced in 100 years, bigger than GFC (global financial crisis) and even bigger than the great depression. Still, uncertainty prevails though there are optimistic signs on vaccines. There’s a fear that continued easy policies and rising inflation could be a potent combination that could cause the next crisis… and you have cautioned the financial markets. When you are dealing with the worst crisis in 100 years, you have to put in your best to revive growth and to contain the detrimental effects of the pandemic on the economy. We are very much aware that a premature withdrawal will be detrimental to growth. A delayed withdrawal will also have its own negative effects. We are fully aware and conscious of both the ends of the situation. Therefore, we have to take a balanced call and at the right time. It will be our endeavour to take the right call at the right time. Both premature withdrawal as well as delayed withdrawal can cause problems. We are mindful of the delicate situation. I am confident we would be able to strike the right balance. Let me reiterate that our forward guidance to markets stands and we shall adhere to it.

We had three bank blowups in less than 18 months. And that’s causing some worries.

We are intensely monitoring. We were aware that there are problems. We expected them to resolve the issues through market-based mechanism. When that did not happen, RBI had to intervene to protect the depositor interest, which is paramount. The intervention in the two banks is more to do with specific situations in those banks and has nothing to do with systemic issues. It doesn’t reflect on the strength of the banking system. The system continues to be robust. Banks should raise capital proactively to build up their resilience.

Is there a lapse in supervision and inspection?

In the last two years, we have substantially tightened our supervision of banks and the NBFCs. We now have early warning signals. We have an internal matrix. One of the signals, for example, is the business model of the bank and the composition of loan growth. If there are alarm bells we go deeper. During the pandemic, we have become much more specific and sharpened our examination of issues from the financial stability angle. We are also having a deeper look at small finance banks and urban cooperative banks. There’s greater use of suptech (supervisory technology) for supervisory analytics and we are constantly trying to also improve our analytical systems.

Is the DBS’ takeover of Lakshmi Vilas Bank (LVB) a signal toother foreign banks? There’s also a feeling that there’s no consistency in the way banks are bailed out.

Since the matter is in court, I won’t be able to comment. There’s no standard template for dealing with problems in individual banks. Each bank has a specific situation and needs to be dealt with. Therefore, the cases of Yes Bank and LVB were different. We reacted to the situation prevailing in each bank. It has to be case-specific, but the underlying theme is to protect depositors’ interest.

You are doing everything to boost growth. How has the economy responded?

There are signs of growth, but it is not broad based. We are forgetting that we are in contraction. Therefore, the MPC (monetary policy committee) has given unambiguous forward guidance to support growth while remaining watchful of the emerging macroeconomic scenario.

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Good morning.

1. Fintech, or technology that provides digital financial services is transforming the provision and delivery of financial services. At its most basic level digital technology enables speed – speed in processing information and speed in communication. Processing speed has reduced cost and time for transactions while communication speed has enhanced connectivity of systems expanding the reach of transactions. Taken together, digital technology is changing the way financial services are organised and financial products are delivered.

2. Digital innovation has, for example, enabled fast payments systems like UPI and IMPS. Instantaneous communication and the ability to process large databases has enabled use of Aadhar for transaction authentication which in turn has made it possible to effect large scale Government transfers instantaneously and directly into the bank accounts of beneficiaries. eKYC has contributed to safety of on-line payments. P2P Lending or Crowdfunding platforms are gaining popularity in substituting for bank credit. Technology such as AI/ML has been used in such diverse areas as investment advice, fraud detection, HelpDesks etc. High Frequency Trading has changed the way financial markets function.

3. Notwithstanding these benefits, it is important to appreciate the limitations of technology. To understand this, let us break down the essence of financial intermediation – between savers in an economy (basically households) and borrowers. The core part of this financial intermediation is done by banks – through accepting deposits, extending credit and enabling payments. Since virtually all money (other than currency) is held as bank deposits, banks are at the centre of the payments system. This basic intermediation structure is overlaid by other institutions. Financial markets enable direct transfer of funds from savers to borrowers, bypassing banks to that extent. Entities like insurance companies, pension funds and asset management companies assume varied degrees of importance in financial markets as alternatives to intermediation by banks. In all these cases, funds eventually are held in a bank account.

4. Now that we understand how banks intermediate funds, we can identify the defining character of intermediation – banks bridge gaps in space and time between savers and borrowers. The spatial gap occurs when a saver and a borrower do not know each other, or are in different locations. The temporal gap occurs when the needs of the borrower and the lender arise at different points in time – borrower needs money after a month but the saver has money now. This later gap is bridged by banks through provision of liquidity services – a bank would take a deposit from the saver now and lend to the borrower after one month. Banks are uniquely placed to provide this service because they can create money and credit and thereby act as liquidity providers to the economy.

5. Similarly, in the field of payments, the area in finance where fintech is the most impactful, banks are uniquely placed since all digital payments transactions are transfer of money from one bank account to another. All other payment service providers facilitate transfer of money from one bank account to another, and in that sense play a supporting role.

6. Now it is easier to see why financial technology, while it can improve the efficiency of intermediation, cannot replace the core nature of financial intermediation. It can bridge the spatial gap but not the temporal gap, in our terminology. For instance, one would still need a bank to warehouse the liquidity risk as no other entity can create credit and money. Put another way, any fintech entity that provides such liquidity services is effectively functioning as a bank and therefore should be subjected to the same legal/regulatory/supervisory regime that a bank is subjected to. This is one reason why in almost all countries, entities other than banks are not allowed to directly deal in deposit or deposit-like money.

7. This understanding of the limitations of technology prepares us better to manage the change that fintech is causing in banking and finance. It would also enable an effective approach to regulating fintech and the fast-mutating financial system.

8. The benefits of technology in improving efficiency and reach of the financial system, as well as the concomitant benefits for economic growth and financial inclusion call for a systematic non-disruptive adoption and encouragement of such technology in the financial system. Because FinTech can improve the efficiency of intermediation by driving down costs, sachetising of products and services, improving customer service and expanding the reach of financial services, it poses a challenge to the incumbents and forces them to adapt or change the way financial intermediation takes place. The ideal approach is for FinTech companies to be considered as enablers and partners by banks or other financial institutions. Competition for banks comes not from FinTech firms but from other banks which leverage FinTech better.

Regulation of Fintech

9. As fintech is transforming the financial landscape, the nature of regulation has to adjust. The sheer diversity in the functions performed by fintech firms, necessitates a widening of the regulatory perimeter. The approach to regulation also needs to adapt to the type of entity being regulated. While similar activities should attract uniform regulation in most cases, such activity based regulation might be less effective than entity-based regulation when one is dealing with financial activities by bigtech firms. Cybersecurity risks are likely to overshadow financial risks for all. Systemic risks, operational risks and risks affecting competition are of prime importance when dealing with large financial market infrastructure entities or bigtech. Countries need to overcome the legislative and regulatory deficits in dealing with concerns surrounding privacy, safety and monetisation of data. Regulations pertaining to data issues needs to adapt to a world where boundaries between financial and non-financial firms is getting increasingly blurred or geographical boundaries are no longer a constraint. (BIS Papers No 117 33)

10. It is virtually impossible for legislation to keep in step with the fast mutating fintech landscape. Until legislation catches up, regulation has to adapt to ensure that the financial system absorbs digital innovation in a non-disruptive manner. Regulation is sometimes defined as the process of slowing down change to give time for a system to adapt and evolve. The job of the regulator is not easy when a given financial service, performed by well-regulated financial firms, changes to include non-financial firms in a constantly reconfiguring financial value chain. Similarly, there are frictions for a non-financial firm to get used to financial regulation. The social benefits of a new technology or its impact on customer needs to be well understood by all stakeholders – regulators, existing financial firms as well as innovating fintech entities. Slowing down the process of change, which attracts the criticism of stifling innovation – is often the best way to ensure customer protection.

11. As digitisation is promoted by public policy, the industry is often characterized by the rise of dominating entities, whether bigtech or infrastructural entities. This raises competition and concentration risks. There is no clear answer to how such issues are to be resolved – limits on market share, for example, might open up the market to new players but it could also stifle incentives to innovators. Regulators also need to improvise to address single-point-of-failure risks arising from market concentration, as much as they need to be alert to new points of failure arising from shifting value chains.

The Indian Experience

12. The approach to regulation taken by the Reserve Bank has been to create the environment where digital innovation can thrive. This involved, to begin with, taking the initiative to set up the basic infrastructural entities which provided the rails on which innovative products can run – IDRBT and NPCI, to name two. Regulation sought actively to facilitate wider participation to include non-banks (e.g. mobile wallets issued by non-banks) and increase interoperability among different payment systems. Popular participation is created through making transactions simple and convenient, keeping costs low and minimising risks to customer (2FA or AFA, positive confirmation, user-friendly switch-on-switch-off facility on card-not-present or on-line transactions etc). Data storage requirements aim to promote data safety and privacy. Customer data protection from cybercrime is being ensured through minimizing vulnerable access points in the system through encouraging tokenisation.

13. As the digital payments landscape is maturing, RBI’s regulatory attention is shifting to the next level of reforms. Upscaling of supporting infrastructure like RTGS and NEFT to be available round-the-clock not only improves choices for customers and businesses alike, they enhance the availability to non-banks and reduce settlement risk of satellite payments systems.

14. A customer protection framework with limited liability for customers, online dispute resolution, digital ombudsman scheme, etc., are unique developmental initiatives. We have also benchmarked our payment systems with global best practices. These efforts have led to India reporting one of the lowest digital payment fraud rates across the globe.

15. To foster innovation, the Reserve Bank has come out with enabling framework for Regulatory Sandbox with the objective of fostering orderly and responsible innovation in financial services, promoting efficiency and bringing benefit to consumers. A Reserve Bank Innovation Hub (RBIH) has been set up to promote innovation across the financial sector by creating an enabling ecosystem where academics, technology, finance and regulators are brought together.

16. Rapid technological transformation of the financial sector has led to some peculiar challenges. One can witness a degree of friction in compliance, not characteristic of a typically well-regulated financial system. Regulatory initiatives, especially those intended for customer convenience or safety, often face opposition. Resistance to change is couched under the excuse of customer convenience. There was a strong push-back when the Reserve Bank introduced 2FA, about a decade back, although everyone cites it today as a unique success story in India’s payment evolution. Nonetheless, one can see a persistent tendency to oppose customer friendly reforms – e.g., the introduction of tokenisation to limit storage points of card credentials for customer safety, or to ensure 2FA for recurring transactions. We would only be able to reach a thriving and mature payments system if, over time, all stakeholders attach due importance to long-term improvements over short-term gains and internalise mature practices like informed consent and transparency of data usage.

17. Notwithstanding these niggles, we have come a long way in promoting digital innovations. The JAM trinity has achieved levels of financial inclusion unimaginable for a country the size of India. Small businesses and vendors have started adapting to digital payments. Yet digital penetration is limited largely to urban and metro areas. We need technological solutions to increase penetration to the vast sections of the population which is unbanked and lacks a smartphone. Promising options have been identified through the sandbox mechanism and efforts are on to mainstream those technologies.

18. While digital payments have become instantaneous within the country, the environment for cross-border payments has pretty much stagnated for decades. The factors cited are usually the following – need for exchange rates, time-zone differences, varying regulatory and legal requirements across different jurisdictions etc. Fintech can surely solve these frictions – platform-based solutions can make real time price discovery possible even for retail sized transactions. CBDCs, if both countries have it, can make time zone differences disappear by replacing bank settlements with currency delivery which can take place even if the payment systems are closed.

19. Another area where fintech holds promise is to prevent digital frauds, which has become apparent as the pace of digital penetration has outstripped development of awareness. Digital Frauds1: Incidents of digital frauds risen during the pandemic. Data from American consumer credit reporting agency TransUnion has found that fraudsters are ramping up their efforts in the financial services industry. When comparing the last four months of 2020 (Sep 1 – Dec 31) and the first four months of 2021 (Jan 1 – May 1), the company found that the share of suspected digital fraud attempts originating from India against financial services businesses had increased by 89 per cent. Globally, financial services fraud attempts increased 149 per cent. Clearly, both regulators and other stakeholders have to play their respective roles effectively to ensure that innovation in the fintech space continues to support India’s economic growth.

20. To sum up, the fintech landscape can be described in Dickensian terms – we are in the best of times, with the promise of technological innovation in finance and hope of substantial efficiency gains, better customer experience and greater social welfare. But we also need to deal with threats of online frauds, compromise of customer credentials and data privacy and safety for the spring of hope not to turn into the winter of despair.


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Reserve Bank of India – Speeches

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April 14, 2015




Dear All




Welcome to the refurbished site of the Reserve Bank of India.





The two most important features of the site are: One, in addition to the default site, the refurbished site also has all the information bifurcated functionwise; two, a much improved search – well, at least we think so but you be the judge.




With this makeover, we also take a small step into social media. We will now use Twitter (albeit one way) to send out alerts on the announcements we make and YouTube to place in public domain our press conferences, interviews of our top management, events, such as, town halls and of course, some films aimed at consumer literacy.




The site can be accessed through most browsers and devices; it also meets accessibility standards.



Please save the url of the refurbished site in your favourites as we will give up the existing site shortly and register or re-register yourselves for receiving RSS feeds for uninterrupted alerts from the Reserve Bank.



Do feel free to give us your feedback by clicking on the feedback button on the right hand corner of the refurbished site.



Thank you for your continued support.




Department of Communication

Reserve Bank of India


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