Category: RBI News

Reserve Bank of India, Thiruvananthapuram invites e- tenders for the captioned work from Bank’s empanelled vendors/contractors under the said category of the work. The tendering would be done through the e-Tendering portal of MSTC Ltd (https://www.mstcecommerce.com/eprochome/rbi). All eligible empanelled vendors /contractors must register themselves with MSTC Ltd through the above mentioned website to participate in the tendering process. The Schedule of e-Tender is as follows: a. Name of Work Annual Service Contract for Maintenance of Plumbing works/Sanitary Installation in Reserve Bank of India Officers/Staff quarters at Belhaven Gardens-Kowdiar, Thamalam, Nanthencode and Plamoodu, Thiruvananthapuram b. Estimated Cost of the Work ₹ 23.87 Lakh c. e-Tender no RBI/Thiruvananthapuram/Estate/397/20-21/ET/603 d. Mode of Tender e-Procurement System (Online: Part I – Techno-Commercial Bid and Part II – Price Bid through (www.mstcecommerce.com/eprochome/rbi)) e. Date of NIT available to parties to download 17:00 Hrs on February 24, 2021 f. Pre-Bid Meeting 11:00 Hrs on March 04, 2021 g. Date of Starting of e-Tender for submission of on line Techno-Commercial Bid and price Bid 17:00 Hrs on March 04, 2021 h. Date of closing of online e-Tender for submission of Techno-Commercial Bid & Price Bid 14:00 Hrs on March 17, 2021 i. Date & time of opening of tender 15:00 Hrs on March 17, 2021 j. Due Date of submission of Earnest Money Deposit(EMD) 13:00 Hrs on March 17, 2021 k. EMD Details ₹ 47,740/- (Forty Seven Thousand, Seven Hundred and Forty Only) in the form of Demand Draft/ Bank Guarantee in favour of Reserve Bank of India, Thiruvananthapuram to be delivered in physical form at Estate Department, Reserve Bank of India, Bakery Junction, Thiruvananthapuram – 695033 Or through NEFT ₹ 47,740/- (Forty Seven Thousand, Seven Hundred and Forty Only) Beneficiary A/c No:8614038 Beneficiary IFSC Code: RBIS0THPA01 Beneficiary Name: ESTPLCOL l. Transaction Fee To be charged by MSTC Ltd. Payment of transaction fee will be through MSTC payment gateway/NEFT/RTGS in favour of MSTC LIMITED Amendments / Corrigendum to the tender, if any, issued in future will only be notified on the RBI Website and MSTC Website as given above and will not be published in any newspaper. Regional Director (Kerala and Lakshadweep)

Please refer to the captioned RFP issued through MSTC e-commerce portal on February 03, 2021 (Event No. RBI/Central Office/DIT/13/20-21/ET/503) and notification published on the Bank’s website www.rbi.org.in on February 03, 2021 inviting application from eligible vendors for Supply and Installation of Computer Systems at Reserve Bank of India under Rate Contract 2021-22 through e-tender route. The Pre-Bid meeting was held over Webex on February 10, 2021. 2. In this regard, second corrigendum and the updated Response to the Pre-Bid Queries document are issued. The same have been uploaded on MSTC e-commerce web portal. Chief General Manager Department of Information Technology Date: February 23, 2021

As per the schedule, a pre-bid meeting of the captioned tender was organised by HRMD, RBI, Bhubaneswar on February 19, 2021 at 15.00 HRs in Conference Room, 2nd Floor, RBI, Bhubaneswar to clarify the queries of the prospective bidders. 2. The pre-bid meeting was attended by the representatives of the following Firms/vendors: a) Sushil Kumar Mahanty – M/s Herald Manpower & Placement Service b) Hadu Bandhu Behera – M/s FirstMan Management Services Pvt Ltd. 3. The meeting was conducted to brief the bidders about our specific requirements and to sensitize them about how to submit e-tenders on RBI portal of MSTC website. AGM(Admn), HRMD informed that due to typical error in NIT -Hindi document the closing time for submission of e-tender in Hindi version is showing 12.00 AM instead of 12.00 PM. Hence, he advised to read it as 12:00 PM. The Rest of the terms and conditions and specifications of the bid document shall continue to remain same. Further to the discussions held with the tenderers, the clarifications arrived thereof are indicated as under: S.No Queries raised by the firm’s representatives Clarification given by the Bank 1. Whether MSME certificate holders are eligible for any relaxation / exemption for Earnest Money Deposit (EMD) and Security Deposit (SD)? The bidder is required to remit EMD and the successful bidder is required to remit the required amount of Security Deposit as mentioned in the tender document irrespective of their category. 2. Clarification was sought regarding Tender Fees if any. It was clarified that RBI will not charge any tender fee, however, the bidder will have to submit the transaction fee at MSTC portal. 3. Clarification was sought on cleaning material. Bidders must keep in mind that while quoting cleaning material cost they should go through the scope of work provided in the tender document thoroughly. 4. Bank’s role in Employment, Management & Eviction of contractual employees It’s mandatory that contractor should follow all the statutory obligations, all due processes and principal of Natural Justice while dealing with their contractual workmen.

S. N. Query Clarification and Comments 1. What are the tools being used by RBI for call management and asset management etc.? Kindly refer to Chapter 1 – Scope of Work, Para (5), Maintenance of Records of the tender document. The resident engineer (vendor) should maintain and report (manually or through an application) the inventory register, call register and the vendor register. The calls are received on telephone, email or a ticketing tool. The vendor would be required to maintain a physical/ soft copy of the calls logged along with the time of resolution and time taken to resolve the same. 2. Can we have call dump report of last three months for understanding the types of call and volume? It is an internal document and therefore, cannot be shared. On an average 600 to 700 calls (general/technical) are logged in a month across all three locations mentioned as per Annexure-I 3. Can we hire some engineers from the existing vendor if get chance to provide services at RBI? Kindly refer to Chapter 2 – Eligibility Criteria – para (vi) of the tender document on Qualified Engineers. The details of resident engineers are to be provided as per Appendix-4 and Appendix-5 of the tender document. 4. We have registered with MSTC in 2019, for this tender participation need to register again? The registration with MSTC is a one-time process. The bidder does not need to register himself/herself again. However, the bidder should have an active Digital Signature Certificate (DSC) linked to their profile (old/new). 5. Reference with Appendix -5, Full bio-data of the Resident Engineers (duly signed by the concerned RE) is it required to submit all 13 engineers bio-data in technical bid? Kindly refer to Part I (Technical Bid, Form 01) of the tender document. The details are to be submitted as per Appendix-5 as part of the Technical Bid (Form 1). 6. We are located in Pune provide IT support across India locations for AMC & FMS. Our registered office is in Pune as mentioned in my signature. We don’t have offices across, but we are managing it centrally. We are providing same support to many customers & providing across India support to all locations. Please let me know it is ok with you. Kindly refer to Chapter 2 – Eligibility Criteria- para (v) of the tender document on Service Setup. The tenderer should have a full-fledged service setup/repair centre at Mumbai with adequate technical staff (not less than 05). There is no requirement for the tenderer to be registered in Mumbai. 7. We are ISO 9001: 2015 certified, ISO 20000 is not applicable to us. Please suggest on the same. Kindly refer to Chapter 2 – Eligibility Criteria, Technical Evaluation-para (vii) of the tender document on requirement of ISO Certification. The Tenderer should have ISO 20000 certification. 8. Please brief about what is your expectations for Local presence. Kindly refer to Chapter 2 – Eligibility Criteria paras (v) and (vi) of the tender document on Service Setup and Qualified Engineers. 9. Expectation under Scope of PM activity – Please elaborate. Kindly refer to Chapter 1 – Scope of Work para 2(a) of the tender document on preventive maintenance. The scope of work under Preventive maintenance will be designed in consultation with the vendor’s representative on the lines as specified and recommended by the original manufacturer/best practices. 10. Can we get location wise asset list in excel format? Kindly refer to Annexure-I of the tender document on Details of Computer Hardware and peripherals. 11. Failure rate of assets per month or call dump for at least 3 months Kindly refer to Chapter 3- para 11 (b) of the tender document on Terms and Conditions. 12. Can you consider SHOP ACT (Proprietary Firm) instead of Certificate of Incorporation? Kindly refer to Chapter 2 – Eligibility Criteria (A) Technical Evaluation para (i) of the tender document on composition of tenderers. The tenderer should be a limited company or registered partnership firm, or an LLP governed by the Limited Liability Partnership Act 2008. 13. Can we provide you MSME Certificate for both tender fee and EMD exemption? Tender fee/transaction fee is to be submitted to MSTC to enable the bidder to access the tender and is not conditional upon a firm falling under MSME category.

Kindly refer to Chapter 2 – Eligibility Criteria (A) Technical Evaluation – para (xii) of the tender document on EMD. All Micro and Small enterprises (as defined in the Micro, Small and Medium Enterprises Development Act 2006) are exempted from depositing EMD amount. The eligible firms claiming exemption under Micro and Small Enterprises need to submit certificate of Registration under Ministry of Micro, Small and Medium Enterprises, GOI.

14. We will provide you Certificate from our CA but our company was in Loss for 1 year in last 3 financial years. Kindly refer to Chapter 2 – Eligibility Criteria (A) Technical Evaluation para (iv) of the tender document on Annual Turnover. The tenderer should have minimum yearly turnover of ₹5 crore from FMS/AMC services with net profit in each of the last three years (i.e. 2017-18, 2018-19 and 2019-20) supported by audited statement of accounts. 15. Can you consider only ISO 9001:2015 certificate instead of ISO 20000? Same as query 7