Max Life to digitally hire 40,000 agent advisors this fiscal

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Max Life Insurance Company Ltd (Max Life), a private life insurer, on Friday said that the company has digitised its entire recruitment process and targets hiring of nearly 40,000 agent advisors in current fiscal.

Launched last year, in the backdrop of Covid-19, a new recruitment approach was designed and implemented to digitally enable quick, seamless identification, verification, and onboarding of prospects.

The new process enabled the it to recruit more than 23,000 agent advisors in FY21, out of which 38 per cent were diverse candidates. Bolstered by the success of last year, the company now aims to build the agency force with even more efficiencies in place to recruit a record number of agent advisors.

V Viswanand, Deputy Managing Director at Max Life Insurance said in a statement: “The digital recruitment journey of our agency workforce has not only helped bring in top-quality talent to the business, but also ensured greater agility, speed and effectiveness in the entire onboarding journey. As a strong advocate for diversity, Max Life also aims to target a more diverse group of people in its recruitment strategies who are more representative of our customers.”

Under its digital recruitment push, Max Life initiated a comprehensive ‘Web-to-Recruit Program’ to enable quality agent recruitment. Built with an always-on approach, the program has enabled the agency with a reliable process of recruitment that has helped establish a healthy agent advisor talent pool. Similarly, mobile-based “Smart Banners” customised with the recruiter’s coordinates have enabled sending out clear communications to the prospect agent and engaging with them on a one-on-one basis.

The company recently launched a new training transformation program for its agency channel with the ‘Max Life Ace Talk’ initiative, the statement added.

The talk series aims to showcase inspirational stories by Max Life’s agent advisors to a network of upcoming agent advisors, fuelling inspiration from personal stories of success and professional journeys, driving a culture of heroes and evangelising the profession.

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SFBs avoid special liquidity window as MSME credit demand dries up, BFSI News, ET BFSI

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Small finance banks (SFBs) that got a push from the Reserve Bank of India in terms of special liquidity window have been slow to tap into it.

Under the Rs 10,000-crore liquidity facility announced by the Reserve Bank of India (RBI) in May as part of its pandemic relief measures, SFBs get funds at 4% for three years, which is significantly lower than their average cost of funds, for fresh lending to micro, small and medium enterprises (MSMEs). The new facility helps them to get about 1-1.5% positive carry on the borrowed funds, even after investing the same amount into government securities as mandated by the central bank.

However, in the Special Long-Term Repo Operations (SLTRO) conducted by the Reserve Bank of India in May, June and July, SFBs cumulatively borrowed only Rs 1,640 crore against the notified amount of Rs 10,000 crore. They can still borrow the unutilised amount of Rs 8,360 crore till October.

Experts says ample liquidity and muted credit demand from the micro, small and medium enterprise (MSME) segment.

SLTRO boost

Announcing the SLTRO in May, RBI governor Shaktikanta Das had said, “Small finance banks (SFBs) have been playing a prominent role by acting as a conduit for the last-mile supply of credit to individuals and small businesses.”.

“To provide further support to small business units, micro and small industries, and other unorganised sector entities adversely affected during the current wave of the pandemic, it has been decided to conduct special three-year long-term repo operations of Rs 10,000 crore at repo rate for the SFBs, to be deployed for fresh lending of up to Rs 10 lakh per borrower,” Das had said, adding that the facility will remain open till October 31, 2021.

Priority loans

The RBI had also allowed the classification of priority sector lending for loans given by small finance banks (SFB) to micro-finance institutions (MFI) for on-lending to individuals.

The decision has been taken to address the liquidity issues of MFIs amid the severe Covid crisis.

RBI Governor Shaktikanta Das said: “In view of the fresh challenges brought on by the pandemic and to address the emergent liquidity position of smaller MFIs, SFBs are now being permitted to reckon fresh lending to smaller MFIs (with asset size of up to Rs 500 crore) for on-lending to individual borrowers as priority sector lending.” This facility will be available up to March 31, 2022.



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FM introduces bill in Lok Sabha to privatise general insurance firm

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Finance Minister Nirmala Sitharaman on Friday introduced a bill in the Lok Sabha to offload part of government’s stake in public sector general insurance companies. The bill will amend the General Insurance Business (Nationalisation) Act, 1972. Although the bill has a provision to enable the government to bring down its shareholding below 51 per cent, Sitharaman clarified that this bill is not for privatisation.

“The apprehensions mentioned by the members is not well-founded at all. What we are trying to in this is not to privatise. We are bringing some enabling provision so that the government can bring in public, participation, Indian citizens, the common people’s participation in the general insurance companies,” she said while introducing the bill amid dins.

The amendment was a follow-up to the budget announcement when Sitharaman had said: “We propose to take up the privatisation of two Public Sector Banks and one General Insurance company in the year 2021-22. This would require legislative amendments, and I propose to introduce the amendments in this Session itself.” However, the bill could not be tabled during the budget session as it was curtailed on account of pandemic.

On Friday, Sitharaman said public-private participation in the general insurance industry would help get more resources. “Why do we need to raise the resources from the market? Our market can give the money from the retail participants who are Indian citizens. Through that, we can have greater money, bring in better technology infusion, and enable faster growth of such general insurance companies. We need money to run them,” she said.

The Minister said general insurance companies in the private sector have greater penetration. They raise more money from the market and give a better premium for insuring the public and have innovative packages. “Whereas public general insurance companies are not able to perform because they are always short of resources,” Sitharaman said.

Three amendments

The bill proposes three amendments.  The first one aims to omit the proviso to section 10B of the Act to remove the Central Government’s requirement to hold not less than 51 per cent of the equity capital in a specified insurer. The second one is to insert a new section 24B providing for cessation of application of the Act to such specified insurer on and from the date on which the Central Government ceases to have control over it. And the third is to insert a new section 31A providing for liability of a director of specified insurer, who is not a whole-time director, in respect of such acts of omission or commission of the specified insurer which has been committed with his knowledge and with his consent..

“With a view to provide for greater private participation in the public sector insurance companies and to enhance insurance penetration and social protection and better secure the interests of policy holders and contribute to faster growth of the economy, it has become necessary to amend certain provisions of the Act,” statement of objects and reasons of the bill said.

As of date, there are four general insurance companies in the public sector – National Insurance Company Limited, New India Assurance Company Limited, Oriental Insurance Company Limited and the United India Insurance Company Limited. Now, it is not yet known which one of them, the government will lower its shareholding.

 

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RBI’s current account rule kicks in, hits small firms, BFSI News, ET BFSI

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Small businessmen and firms are hit as banks rush to meet the July 31, Reserve Bank of India deadline for not opening current account for borrowers who have loans with other banks

Banks are freezing current accounts of firms with more than 10% loans with other banks. Mostly small firms are hit as large corprates have their loans spread across banks.

The circular

In its August 6, 2020, circular, the regulator had mandated that no bank shall open current accounts for customers who have availed credit facilities in the form of CC/OD from the banking system, and all transactions shall be routed through the CC/OD account. The RBI moved was targeted to ensure greater discipline and transparency in the way large borrowers move funds.

Banks can have current accounts for that bank which accounts for at least 10% of its loans, according to RBI rules.

It had said that in the case where a bank’s exposure to a borrower was less than 10% of the banking system’s exposure to that borrower, debits to the CC/OD account can only be for credit to the CC/OD account of that borrower with a bank that has 10% or more of the exposure of the banking system to that borrower.

The circular was to be implemented by January this year. However, with banks dragging their feet, the central bank has imposed July 2021 as a final deadline.

However, small borrowers who use one bank to borrow and another for transactions will no longer be able to do so.

Several entrepreneurs, who do banking with private banks for their superior service, but have loans with public sector banks have been hit by the circular as their accounts are frozen.

Big banks gain

The Reserve Bank of India’s (RBI) insistence on companies opening current accounts with banks is among the factors that have helped large lenders such as HDFC Bank, ICICI Bank and SBI raise their shares of the competitive corporate banking market in 2020, according to a report.

The RBI had come up with the circular that specified which bank can open a current account for a borrower, in order to check any misuse through multiple current accounts.

A fourth of the large and medium corporates said they were banking with at least one among ICICI Bank, Axis Bank and HDFC Bank as against 17 per cent in 2016, it said adding that the private sector banks have grown at over 25 per cent per year.



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Shriram City Union Finance Q1 net up 8% at ₹208 crore

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Shriram City Union Finance has posted an 8 per cent growth in standalone net profit for the first quarter of FY22 at ₹208 crore. The company’s net profit for the same period last year stood at ₹192 crore.

The total income of the NBFC grew marginally to ₹1,496 crore during the April-June quarter as against ₹1,415 crore in the year-ago quarter.

“During this quarter, the company has implemented resolution plans to relieve Covid-19 pandemic related stress of eligible borrowers under Covid-19 Resolution Framework 2.0 in terms of RBI Circular dated May 5, 2021, following board-approved policy. The total amount outstanding as on June 30, 2021 is ₹195.71 crore wherein relief was extended to 713 accounts,” the company said in its quarterly results filed with the exchanges.

The company has considered an additional Expected Credit Loss (ECL) provision of ₹3.47 crore on account of Covid-19 during the quarter ended June 30, 2021. As of June 30,2021, additional ECL provision on loan assets as management overlay on account of Covid-19 stood at ₹712.23 crore.

“The additional ECL provision on account of Covid-19 is based on the company’s historical experience, collection efficiencies post completion of Moratorium period, scheme by Government of India, internal assessment and other emerging forward-looking factors on account of the pandemic. However, the actual impact may vary due to prevailing uncertainty caused by the pandemic,” it added.

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Permitting non-banks to participate in CPS to boost digital payments: PCI

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Permitting non-banks to participate in centralised payments systems like RTGS and NEFT will give a further boost to digital payments, the Payments Council of India said on Friday.

Welcoming the Reserve Bank of India’s recent move to allow authorised non-bank payment system providers to participate in CPS, the industry body said it would also trigger financial innovations and enhance customer protection.

Read also: RBI opens up RTGS, NEFT to non-banks in phases

“The industry will work towards implementation of the RBI notification. This move definitely indicates a bright way forward for digital payments instruments in the country,” said Vishwas Patel, Chairman, Payments Council of India and Director, Infibeam Avenues.

The RBI had on July 28 said authorised non-banks payment system providers, including prepaid payment issuers, card networks and white label ATM operators, will be eligible to participate in CPS in the first phase.

Mahendra Nerurkar, VP and CEO, Amazon Pay India and Co-Chair, PPI Committee, PCI, said: “We would like to express our sincere thanks to the central bank for allowing Prepaid Payment Instrument Issuers access to centralised payment systems. This will assist to strengthen digital payments and bring more innovation, as well as improve customer protection and efficiency.”

PCI in the statement said that ever since the announcement of the grant to access the CPS to the non-banking digital payments industry in the Statement on Developmental and Regulatory Policies in April this year, the industry was looking forward to the instructions by RBI for the implementation.

At present, very few select non-banks have been approved to participate in CPS so far. Banks have been providing the services to non-banks for their payment and settlement needs.

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Net profit zooms to Rs 1,181 cr, BFSI News, ET BFSI

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Mumbai: Union Bank of India on Thursday reported over three-fold jump in standalone net profit at Rs 1,181 crore for June quarter 2021-22, helped by higher net interest income and improvement in asset quality.

The lender had reported a standalone profit after tax of Rs 333 crore in the year-ago period.

The consolidated profit in the quarter jumped over three folds to Rs 1,120.15 crore.

“The bank’s performance has stabilised and we have seen substantial improvement. After almost three to four quarters, we have seen a normal quarter on the business side.

“Even though we have lost the first two months (of Q1), by June it stabilised. If you look at the numbers, they are very stable except for some heightened NPAs, particularly coming from the MSME side,” bank’s Managing Director and CEO Rajkiran Rai G told reporters.

Net interest income grew 9.53 per cent to Rs 7,013 crore from Rs 6,403 crore in the year-ago quarter.

Net interest margins (NIM) improved by 30 basis points (bps) to 3.08 per cent as against 2.78 per cent.

Gross non-performing assets (GNPAs) of the lender reduced by 135 bps to 13.60 per cent from 14.95 per cent and net NPA was down 28 bps to 4.69 per cent from 4.97 per cent.

Fresh slippages during the quarter stood at Rs 7,049 crore. Around 45 per cent of slippages came in from the MSME sector as it was mostly affected during COVID wave, Rai said.

He said with restructuring and the Emergency Credit Line Guarantee Scheme (ECLGS) facilities, the stress is likely to reduce going ahead.

Under RBI’s Resolution Framework 1.0, the bank restructured Rs 11,965 crore and under Resolution Framework 2.0, total recast during the first quarter was Rs 3,962 crore till June 30.

“We expect another Rs 2,000 crore of restructuring in retail and MSME segments put together in the second quarter,” Rai said.

During the quarter, recovery and upgradation stood at Rs 4,341 crore. It recovered Rs 250 crore of dues related to Kingfisher Airlines. The bank has a recovery target of Rs 13,000 crore for the full year.

Capital to risky asset ratio (CRAR) improved to 13.32 per cent from 11.62 per cent. Common Equity Tier 1 (CET1) ratio improved to 9.77 per cent from 8.40 per cent.

The bank’s deposits grew 1.79 per cent to Rs 9,08,528 crore as of June 30, 2021. Domestic advances rose 0.16 per cent to Rs 6,30,237 crore as at end-June.

It registered 10.61 per cent growth in retail, 12.70 per cent growth in agriculture and 3.33 per cent growth in MSME advances on year-on-year basis. Rai attributed flat growth in advances to large corporate book not growing. He, however, said the bank has a large sanction pipeline and unutilized working capital limits.

“We hope by second and third quarter, the utilisation of limits will go up and expect a credit growth of 8 to 10 per cent by the end of the year,” he said.

On the amalgamation of Andhra Bank and Corporation Bank, Rai said the bank expects a synergy benefit of Rs 3,600 crore over a period of three years. The amalgamation came into effect from April 1, 2020.

In 2020-21, the bank got a synergy benefit of Rs 2,400 crore and it expects Rs 900 crore of benefits in this fiscal year, he said.

The bank’s scrip closed at Rs 37.95, up 6.90 per cent on BSE.



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RBI cancels licence of Madgaum Urban Co-operative Bank Ltd, Margao, BFSI News, ET BFSI

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The RBI on Thursday cancelled the licence of The Madgaum Urban Co-operative Bank Limited, Margao, Goa, as the bank with its current financial position would be unable to pay its present depositors in full.

The RBI further said that as per the data submitted by the bank, about 99 per cent of the depositors will receive full amounts of their deposits from the Deposit Insurance and Credit Guarantee Corporation (DICGC).

On liquidation, every depositor would be entitled to receive deposit insurance claim amount of his/her deposits up to a monetary ceiling of Rs 5 lakh only from the DICGC.

The Office of Registrar of Cooperative Societies, Goa, has also been requested to issue an order for winding up the bank and appoint a liquidator for the bank, the RBI added.

The Madgaum Urban Cooperative Bank, the RBI said, does not have adequate capital and earning prospects and has failed to comply with various provisions of the Banking Regulation Act, 1949.

Further, “the bank with its present financial position would be unable to pay its present depositors in full; and public interest would be adversely affected if the bank is allowed to carry on its banking business any further”, it said while cancelling the licence.

“Consequent to the cancellation of its licence, The Madgaum Urban Co-operative Bank Limited, Margao, Goa is prohibited from conducting the business of ‘banking’ which includes acceptance of deposits and repayment of deposits…with immediate effect,” the RBI said.

With the cancellation of licence and commencement of liquidation proceedings, the process of paying the depositors will be set in motion.

Globally, inoculation drives and unlocking of economic activities are gradually raising hiring intent in many regions, but the recovery is inconsistent, the report said.

The Americas, Europe and APAC witnessed impressive improvement in hiring intent. Talent markets in the US, Canada and Middle East benefit from high vaccination rates, while those in APAC countries benefit from the unlocking of their economies, it added.



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Account number issues main reason for failed bank payments, BFSI News, ET BFSI

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Failed payments are estimated to have cost the global economy $118.5 billion in fees, labour and lost business in 2020 according to the latest study from Accuity, a risks solutions company.

The total cost of failed payments regionally was $41.1 billion in EMEA, $33.7 billion in the Americas and $43.7 billion in Asia-Pacific (APAC). The report shows that the average cost of failed payments varied across the globe, depending on the type of organization. Banks spent on average approximately $360,000 in 2020 on failed payments – which includes all fees, labour and costs related to customer attrition – whereas the average corporate firm spent just over $200,000.

What’s a failed payment?

A failed payment is a payment that is rejected by a beneficiary bank or an intermediary bank in the payment flow. Payments can fail for several reasons including inaccurate or incomplete information, data entry issues due to human error or poor reference data and validation tools.

The impact

The study also found that 60% of respondents are losing customers because of failed payments and about 80% of organizations with over 20,000 failed payments per day reported having lost customers as a result. Failed payments have the biggest impact on customer service, with 37% of organizations reporting a severe impact and nearly 50% indicating some impact.

Although fewer than 50% of respondents stated they were actively trying to reduce the number of failed payments, the study found that a failed payments rate of 5% or above was the tipping point that compelled 80% of organizations to act.

Failed payments can result in a major impact on customer service – 50% reported some impact, and 37% reported a severe impact.

Tangible costs such as fees and labour might be easier to measure, but the intangible – including customer relationships – can be more difficult to repair, the study said. The payments market is fiercely competitive, so it is vital for organizations to take greater measures to improve their payments data to reduce their failed payment rate, it said.

The reasons

Account number issues were the cause of one-third of failed payments and inaccurate beneficiary details were the result of another third. Overly manual processes that are prone to human error were among the other reasons. Manual processes introduce human error and slow down the payment process, making it less efficient. Further, one-third of organisations say they still manually validate payment data, and two thirds (66%) find the reduction of manual processes ‘extremely challenging’.



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Uday Kotak says won’t shy away from taking bolder bets, BFSI News, ET BFSI

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Veteran banker Uday Kotak has said his bank will not shy away from taking bolder bets and will shift its approach significantly to “one of greater aggression” even as he exhorted lenders to focus on sustainable growth and not get swayed by short-term quarterly results.

“The industry also needs to stop postponing the inevitable and kicking the can down the road. Upfront action with an eye on enduring, sustainable growth, not swayed by quarterly, short-term results is a must for the future of a healthy Indian financial sector,” Kotak, the managing director and chief executive officer of Kotak Mahindra Bank said in a message to shareholders in the annual report.

For the financial sector, the disproportionate importance of risk management has come to the fore, Kotak said, adding “The ability to price risks well and having superior underwriting skills is core to the success of a financial services institution.”

Kotak’s comments come at a time when the pandemic has triggered concerns around the asset quality, though the RBI has expressed some relief after seeing lower than expected impairments.

Kotak Mahindra Bank

Kotak said his bank remains focused on building a world-class financial services institution that will deliver long-term sustainable returns for all its stakeholders. For that, he said, the bank will shift its approach significantly to “one of greater aggression”.

“We will not shy away from taking bolder bets. We have a deep conviction in the India growth story and confidence in our risk management capabilities,” he noted.

“We believe the time is right to experiment more, concentrate on segments that we deem offer the best opportunities for returns, he said, reiterating that it will not deviate from its template of risk-adjusted returns.

“Today, we have a much lighter balance sheet and with sufficient capital in our hands, we are ready to grow substantially faster, but on our terms,” he said.

The bank will make higher investments in strengthening our digital and technology platforms and offerings, he said.

“What was once a support function to business, is now the epicentre around which our businesses will revolve,” he said.

India in the Never Normal

Kotak said the pandemic has changed the way consumers and businesses will function. “2020 was a year unlike any that we have seen. And while 2021 brings with it a fair degree of hope and optimism, I believe that we must embrace living in a world where the new normal and never normal coexist,” he said

According to Uday Kotak, India is currently at the same stage as it was in 2003 when it was at the cusp of an investment cycle, and that physical and social infrastructure will be the growth driver for the country.

The veteran banker said the country needs to invest significantly more and move closer to the 3 per cent of GDP mark in healthcare investments over the next 3-5 years.

We are transitioning to a world where ‘location’ will be increasingly irrelevant, but need to redouble efforts in education, Kotak said.

Stating that the future belongs to the educated and skilled, he said, “We have to make structural changes in our educational system to improve the quality of education imparted, invest in teachers and upgrade teaching infrastructure.”

When it comes to digital and technology, we have leapfrogged five years within the span of a year, and there will be some rebalancing when we revert to more in-person interactions, he said, making it clear that there is no going back completely.

Inclusive growth

Stressing the need to redefine priorities, he said, “Growth cannot be just for a select few. Inclusion is our responsibility as well as a business imperative. There will be a premium on sustainable growth. Growth that is inclusive and that takes into account the environment, is socially responsible and scores high on governance and ethics.

Doing good and doing well go hand in hand.”

He also acknowledged that the pandemic has created inequalities in society and sought interventions on this front.



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