Exotel raises $35 million in series C funding

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Customer communication platform Exotel has raised $35 million in Series C funding from IIFL, Sistema Asia Fund, CX Partners, Singularity Growth Opportunities Fund and angels.

Existing investors such as Blume Ventures and A91 capital also participated in this round. Arun Sarin, Ex-CEO of Vodafone, has also joined the round as an angel investor and a mentor. This fresh infusion of funds will be used by the company to primarily boost its growth. Exotel recently announced its merger with Ameyo.

The organisation claims to be growing 70 per cent YoY and is at an ARR of $45 million and aims to hit an ARR of $200 million over the next five years.

“CPaaS is a $6-billion market in India and SEA and one of the fastest growing technology areas in the post-Covid world. Exotel has quietly emerged as the CPaaS platform of choice in India through their market-best reliability and comprehensive product suite. We expect them to become a globally relevant platform in the years to come,” commented Sumit Jain, Senior Partner, Sistema Asia Fund.

To double headcount

Commenting on the fund raise, Shivakumar Ganesan (Shivku), CEO and co-founder of Exotel, said, “Our desire to enable enterprises with the best in customer engagement is one step closer to reality. We’re investing heavily in building the market’s first vertically integrated full-stack engagement suite with interoperability of channels and convergence of customer data to enable enterprises to have multimodal conversations with customers. We are going to be expanding our team and doubling our headcount over the next 12 months.”

Started in 2011, Exotel is a customer communication platform. It was started with the vision to help businesses bring order and efficiency to customer communication. Some of the clients of Exotel in South-East Asia include Ola, Flipkart, GoJek, Lazada, Quikr and Redmart. Exotel helps these companies to manage their customer communication over calls and SMS. Exotel currently serves over 6,000 companies across India, the US, SE Asia, Middle East, Australia and Africa.

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MFine raises $48 million Series C from Moore Strategic Ventures, BEENEXT

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Healthtech startup MFine has raised $48 million in a Series C funding round co-led by Moore Strategic Ventures and BEENEXT, with participation from existing investors Stellaris Venture Partners, SBI Group Japan, SBI Ven Capital Singapore, Heritas Capital, Prime Venture Partners, Y’S Investment Pte Ltd and Alteria Capital.

The new round of funding will be used by the company to expand its hospital, diagnostics and e-pharmacy network across the country and to build tech-driven care delivery products for patients with both acute and chronic conditions.

Commenting on the fund raise, Prasad Kompalli, CEO and co-founder, MFine, said, “In the healthcare sector the world has changed to a new normal and we are seeing a steep growth in the adoption of digital health in India too. We will continue to invest in deep tech to transform every smartphone into a health companion for consumers and a decision support assistant to all doctors. We will also be looking to expand our network across India and make our services available widely.”

In an earlier conversation with BusinessLine, MFine’s Chief Business Officer and founding member, Arjun Choudhary noted that the company’s current focus is to expand its network of services to next 20 cities over the next 14-15 months, which would include cities like Jaipur, Chandigarh, Surat, Patna, Ahmedabad, and Lucknow.

The company is also working on adding clinical decision support for doctors using AI and bringing vitals monitoring and health management to consumers’ smartphones. In early 2021, MFine launched an app-based SPO2 (blood oxygen saturation) monitoring tool which enables users to keep track of their oxygen saturation levels without needing an additional device. Since then, 250,000 users have used the tool and thousands of people continue to use it daily. In the coming months, MFine will be extending the tool to measure heart rate and blood pressure too.

Hero Choudhary, Managing Partner, BEENEXT, said, “MFine’s model, coupling AI technology with a strong provider network, is powerful in providing healthcare services on demand and changing the way we think about care delivery for millions across the world. We see a huge demand from consumers looking for an integrated care experience.”

Growing user base

Since its inception, over 3 million users are said to have used MFine services with the platform clocking over 300,000 monthly transactions that include doctor consultations, diagnostic tests, e-pharmacy and in-patient procedures. In October 2018, MFine integrated with laboratory and diagnostic services to provides its users access to more than 700 diagnostic centres across 400 cities in India.

Over 1,00,000 users are said to be using MFine for booking diagnostic tests every month. Further, more than 6,000 doctors from over 700 hospitals across 35 specialities are on MFine and are said to be serving millions in more than 1,000 towns across India.

MFine claims to be growing 15 per cent month on month, amidst growing adoption of telemedicine and digital health in India since the onset of the Covid-19 pandemic.

The MFine Corporate subscription product is also said to have seen strong growth in the last year with many corporates offering multiple benefits programmes as part of which employees and their families get access to online doctor consultations, preventive health checks, mental health consultations and chronic condition management. Over 500 corporates have partnered with MFine to enable wide ranging services covering over 500,000 employees. In the coming months, the company will also bring innovative financial solutions for users together with insurance partners.

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Not one PSU bank in the top 5 lenders with lowest NPAs, BFSI News, ET BFSI

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Among Indian banks, HDFC Bank has stayed on top of the list of lenders with the lowest non-performing assets.

However, there is not a single public sector bank in the top five banks with the lowest NPAs.

HDFC Bank, which has reported more than 20 per cent YoY profit growth every quarter for over 40 quarters, has never crossed 0.5 per cent of loans in net non-performing assets. In its latest quarterly results, the bank’s net NPA ratio stood at 0.48%.

For retail loans, the bank relies on the model of wide franchise and low-cost deposit base, which ensures good pricing power and sustainability of above average net interest margins.

IndusInd Bank

The second number is held by IndusInd Bank. In its latest quarterly results, the bank’s gross non-performing assets (GNPAs) stood at 2.88 per cent as it was impacted by the second wave of Covid-19 while the net NPA ratio rose 15 basis points sequentially to 0.84 per cent.

The bank leads in certain retail asset classes with a pan India franchise which gives it strength to manage the asset quality in those segments.

ICICI Bank

The third bank on the list is ICICI Bank, which despite a rise in slippages, saw the net NPAs staying lower at 1.14 per cent as on March 31, 2021, against 1.54 per cent as on March 31, 2020. In its latest quarterly results, the bank reported a net NPA ratio of 1.16 per cent.

Federal Bank

The next on the list is Federal Bank that saw gross NPAs rise to 3.5 per cent and net NPAs increase marginally to 1.23 per cent largely due to the Covid-19 related challenges faced by borrowers in the latest quarterly results.

In fiscal 2021, Federal Bank exhibited a decline in NPAs due to diligent selection of borrowers, while its slippage ratio fell to 1.6%, lower than 1.7% in 2020.

Kotak Mahindra Bank

Kotak Mahindra Bank, the third largest Indian private sector bank by market capitalisation, has seen net NPAs consistently below 1.5 per cent. In its latest quarterly results, the bank’s asset quality weakened as gross NPAs stood at 3.56 per cent. However, net NPAs still came in below 1.5 per cent. The bank’s loan book has grown at a CAGR of over 25% over the past decade, which has been supported by a healthy contribution of low-cost deposits.



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HDFC Bank issues 4 lakh cards since lifting of embargo

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Private sector lender HDFC Bank has issued 4 lakh credit cards since the Reserve Bank of India lifted the embargo.

“The record issuance is as of September 21, 2021 and marks the aggressive growth path the bank has charted post the embargo to re-invent and co-create its credit cards portfolio with strong products and partnerships,” the lender said on Wednesday.

Relaunching cards

The bank also announced the relaunch of three cards, including HDFC Bank’s Millennia, MoneyBack+ and Freedom. The new card variants will be available to customers in October 2021.

“We are now pushing the pedal not only to acquire new customers, but also to enhance offerings of our existing cards,” said Parag Rao, Group Head – Payments, Consumer Finance, Digital Banking & IT, HDFC Bank, adding that the bank is ready to unveil best in class offerings and experience to our customers, just in time for festive season.

The RBI had, on August 17, relaxed the restriction placed on the private sector lender on sourcing of new credit cards, which it had imposed eight months earlier in December 2020.

HDFC Bank had then said it would come back with a bang in the credit card space.

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Northern Arc raises ₹100 crore debt from Sumitomo Mitsui Banking

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Digital debt financing platform, Northern Arc Capital, on Wednesday announced that it has raised ₹100 crore in debt from leading Japanese bank Sumitomo Mitsui Banking Corporation (SMBC).

In a press release, the Chennai-based non-banking finance company (NBFC) said that it will use the proceeds to cater to the credit demands of small enterprises and agri-businesses.

It also added that the transaction aligns with the company’s ESG goal of creating sustainable impact by providing efficient and reliable debt finance to underserved businesses.

“We are excited to deepen our partnership and engagement with one of the world’s premier banking institutions. This transaction will further deepen Northern Arc’s foray into retail lending through partnerships,” Kshama Fernandes, MD and CEO of Northern Arc Capital said in the release.

SMBC is Japan’s second largest and the world’s fourteenth largest bank by assets, with a presence in over 41 markets globally.

“We are pleased that our strategic partnership with Northern Arc Capital has evolved and deepened amid the rapidly changing environment and over the years, supported SMBC in contributing positively to the attainment of SDGs in India,” said SMBC India’s CEO Toshitake Funaki.

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Piramal pays lenders for DHFL acquisition

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Piramal Enterprises on Wednesday announced it has paid the consideration for acquiring Dewan Housing Finance Corporation Ltd (DHFL).

“The total consideration of ₹34,250 crore paid for the completion of the acquisition,” PEL said in a stock exchange filing.

This marks the first successful resolution under the IBC route in the financial services sector and is also amongst the largest resolutions till date in terms of value.

Most of the DHFL creditors are recovering nearly 46 per cent through the resolution.

Ajay Piramal, Chairman, Piramal Group said, “We are very pleased to announce the consideration payment made towards the completion of this exciting acquisition. This accelerates our plans to become a leading, digitally oriented, diversified financial services conglomerate that focusses on serving the financial needs of the unserved and underserved customers of our country.”

Merged entity

Piramal Capital and Housing Finance Ltd (PCHFL) will now merge with DHFL and the resultant entity will be named as PCHFL.

The merger will create one of the leading housing finance companies in India, focussed on affordable financing, the statement further said.

It will have access to over 10 lakh customers with presence in 24 States and a network of 301 branches and 2,338 employees.

The merged entity will also have an India-wide platform to address diverse financing needs of the under-served ‘Bharat’ market. It will also significantly diversify the loan book towards retail financing with nearly 50:50 retail wholesale mix in the near-term.

The acquisition will also help PCHFL scale up its retail loan book to nearly five times.

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NARCL expects up to 32%, or Rs 64,000 crore, recovery from the first bad loan tranche, BFSI News, ET BFSI

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The National Asset Reconstruction Company (NARCL), or bad bank, hopes to between Rs 50,000 crore and Rs 64,000 crore through the resolution of bad loans amounting to Rs 2 lakh crore, according to a report.

The lowest recovery is seen at 25 per cent or Rs 50,000 crore while the highest recovery rate is pegged at 32 per cent, or Rs 64,000 crore. The most likely recovery has been pegged at 28 per cent or Rs 56,000 crore.

The NARCL will buy the assets around Rs 36,000 crore or, about 18 per cent of the book value of Rs 2 lakh crore assets. About 15 per cent of Rs 36,000 crore would be paid by NARCL to banks in cash and the remaining 85 per via security receipts guaranteed by the Centre.

Close to liquidation

Though banks have made 100% provision for these assets, even Rajkiran Rai, Chairman of Indian Banks Association, and MD & CEO of Union Bank of India does not expect more than 20-25 per cent recovery from these legacy accounts, he told a television channel.

The State Bank of India has identified NPAs with Rs 17,000-18,000 crore outstanding to be transferred to the NARCL while Punjab National Bank has identified Rs 8,000 crore worth of NPAs, Union Bank of India Rs 7,800 crore of NPAs to be transferred to the National ARC. The Bank of India has identified about Rs 5,500 crores of assets for transfer while Indian Bank about Rs 1,900 crore.

The assets

Banks have identified Rs 82,496 crores worth of bad loans that could be transferred to the NARCL, which names like Videocon’s VOVL (Rs 22,532 crores total exposure), Reliance Naval and Engineering Ltd (Rs 8,934 crore), Amtek Auto (Rs 9,014 crore), Jaypee Infratech (Rs 7,950 crore, Castex Technologies (Rs 6,337 crore), GTL Ltd (Rs 4,866 crore), Visa Steel (Rs 3,394 crore), Wind World India Ltd (Rs 3,161 crore), Lavasa Corporation (Rs 1,424 crore), Consolidated Construction Consortium Ltd (Rs 1,353 crores), among others.

Several assets such as Videocon have seen realisable value close to liquidation value in NCLT proceedings. Many big-ticket resolutions at IBC have seen haircuts over 90%. With most of the NPAs proposed to be transferred to the bad bank being old legacy NPAs, there has been an erosion in value, making them more likely to head to liquidation.

Lavasa Corporation has got bids worth Rs 700 crore for loan claims of over Rs 8,000 crore at NCLT.



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Central banks parse inflation risk as turn from pandemic policy begins

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Central banks that launched massive emergency support to fight the pandemic last year are now planning a global turn in the other direction, with gaps already emerging in their perceived risk of inflation, the need to respond to it, and the pace of the likely return to normal monetary policy.

They are confronted with common supply shocks and common risks around a pandemic that continues to shape commerce.

“Globally, we are still in for a long process,” of reopening and adapting to the post-pandemic economy, St. Louis Federal Reserve President James Bullard said this week in a Reuters interview.

But the reopening, and particularly the associated inflation, is being felt differently across the developed world, testing officials’ understanding of the post-pandemic economy and their ability to hit a shared 2 per cent inflation target without derailing global growth.

The heads of the world’s four major central banks gather for a mostly virtual European Central Bank forum on Wednesday, and if last year was marked by a uniform rush to stave-off the worst, their exit strategies are already diverging.

That’s led to major policy scuffling both in Europe and the United States over how much inflation risk central banks should tolerate as they try to make up for sluggish prices in the years since the Great Recession a decade ago – a major gamble, ineffect, over whether the post-pandemic world will work the same as before.

Policy divergence among the world’s major central banks can influence markets worldwide, shifting capital flows, exchange rates and trade patterns. There may even be limits on how far a central bank like the Fed might go in normalising policy or raising interest rates if major partners like the ECB aren’t moving in the same direction.

It is still early in the transition from the pandemic, but differences are already emerging.

“The key challenge is to ensure that we do not overreact to transitory supply shocks,” ECB President Christine Lagarde said at her bank’s premier research conference on Tuesday, and policy “must remain focused on steering the economy safely out of thepandemic emergency” rather than squelching any short-term increase in prices.

Like the ECB, the Fed is also banking on inflation easing largely on its own. But discussion of the risks has become more prominent, and in projections last week virtually all Fed officials said it was more likely inflation would run hotter than expected than otherwise.

Even as Lagarde spoke, Fed Chair Jerome Powell testified to the US Congress about “bottlenecks, hiring difficulties, andother constraints” that have led the Fed to project inflation this year at 4.2 per cent, twice the official target, and may make it more persistent.

Cost-of-living Crisis?

The potential problems are manifold. The pandemic still rages, and while businesses and consumers have adapted to a large degree, it still shapes who is showing up for work, what goods and services get produced, and how fast those goods are moved around the planet and how smoothly those services are delivered.

Workers are moving back into jobs, but more slowly in many places than anticipated. The supply shocks that began with the first coronavirus shutdowns in 2020 continue to reverberate,whether in the form of fuel shortages in the UK, German autoplants waiting for computer chips, US factories lacking industrial goods, backlogged shipping routes, or rising prices.

The Fed last week said it was nearing its first steps to wind down the emergency bond-buying launched in March of 2020, and half of US policymakers at their most recent meeting now say interest rates may need to increase next year.

For the Bank of England, the tipping point may already be in view, with markets expecting a rate increase no later than February, and yearly price increases of 4 per cent beginning to show inpublic opinion.

“Talk of a ‘cost of living’ crisis is gaining traction …and the public may be looking at the BoE to lean against inflation risks coming out of the pandemic,” Deutsche Bank economist Sanjay Raja wrote in a note to clients on Friday.

Japan’s core consumer inflation index, by contrast, remained flat in August, indicating that country’s decades-long battle with weak prices continues. Wholesale prices are rising, pushed by global commodities inflation, but growth is weak and Bank of Japan policy expected to remain loose.

The ECB has downplayed any post-pandemic policy shift.

Bond-buying through its Pandemic Emergency Purchase Programme will decline under the legislation that authorised it. But the bank is expected to expand other programmes to partly compensate, with Lagarde arguing inflation remaining below the 2 per cent target is a bigger risk than prices soaring persistently above it.

Looking back on the last decade it’s a natural concern.

By 2012, all the major central banks had fixed 2 per cent as their preferred inflation target, then proceeded to persistently run short of it through a decade of sluggish growth.

The policy bias is now to err on the other side – and to hope the world co-operates.

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Suryoday SFB to discontinue ATMs from October 1

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Suryoday Small Finance Bank has decided to discontinue its ATMs from October 1.

“Due to operational reasons, Suryoday Bank ATMs will be discontinued with effect from October 1, 2021,” the bank has said on its website.

Customers can use their Suryoday Bank debit cards at ATMs of any other banks to withdraw cash, it further said. For other banking services, customers can use Internet and Mobile Banking services.

Suryoday SFB has become the first lender to discontinue ATM services.

According to RBI data, it had 25 on-site and 1 off-site ATM and 2.8 lakh debit cards by July end 2021.

Many banks have been facing challenges in operating ATMs due to high operational costs.

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ED provisionally attaches assets worth ₹578 crore in UPPCL-DHFL case

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The Enforcement Directorate has provisionally attached assets worth ₹578 crore of Wadhawan Global Capital (UK) in connection with the fraud at Uttar Pradesh Power Corporation Limited’s (UPPCL) provident fund which involves Dewan Housing Finance Corporation Ltd (DHFL).

WGC-UK is owned by Kapil Wadhawan and Dheeraj Wadhawan. “The attached assets are in the form of investment made by Wadhawans through WGC-UK in UK based companies,” the ED said in a statement on Tuesday.

The agency had initiated money laundering investigation on the basis of an FIR registered by Lucknow police against some officials of UPPCL for illegal investment of GPF and CPF funds of the employees in DHFL. This was in violation of the government’s notification and directives.

The investigation revealed that DHFL in connivance with UPPCL officials had illegally received ₹4,122.70 crore of GPF and CPF funds of UPPCL’s employees in fixed deposit in DHFL. Out of this, ₹2,267.90 crore of principal amounts is still outstanding to be paid by DHFL.

At this time, DHFL was also engaged in disbursing high value loans to its promoter related firms. All such unsecured loans had been sanctioned under directions of Kapil Wadhawan, who was then Chairman of DHFL and many such loans have turned non performing.

The investigation revealed that many of these loans had been siphoned off without being used for the purpose that they were sanctioned for.

Over ₹1,000 crore generated in this case has been siphoned off to UK by the Wadhawans through seven levels of layering and laundering through more than 30 beneficially owned and controlled Indian firms of Wadhawans.

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