CARE Ratings revises ratings of AT I Bonds of 4 public banks

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CARE Ratings has revised the ratings of AT I Bonds of four public sector banks including Canara Bank, Indian Bank, Punjab National Bank and Union Bank of India. It considered the strengthening in the overall credit profile of the banks including improvement in capital cushions over the minimum regulatory requirement, improvement in both profitabilities as well as the distributable reserves position.

While rating instruments are issued by public sector banks (PSB), CARE Ratings assigns high weightage to support from the Government of India (GoI) due to its majority shareholding and the systemic importance of these banks in the Indian financial system.

Considering the significant size and financial franchise of the banks, a default by a PSB would have material economic consequences for the government as well as regulators, hence, the importance of PSBs for GOI and the economy as a whole cannot be undermined. Additional Tier I (AT I) Bonds are perpetual debt instruments that banks are allowed to raise under the Basel III capital framework and form a part of Tier I capital for banks. These instruments have several unique features, which make them very different from other types of debt instruments and provide them equity.

The issuing bank has full discretion over coupon payments at all times on these instruments. Therefore, if a bank does not have sufficient distributable reserves to service the coupon on AT I Bonds, it may not pay the coupon. These bonds also have loss-absorption features through conversion/writedown/ write-off on breach of pre-specified trigger on capitalisation requirement or at the point of non-viability (PONV) which may be decided by the Reserve Bank of India (RBI).

As per CARE Ratings’ criteria for rating of hybrid instruments issued by banks, CARE Ratings has been notching down the AT I Bonds issued by the banks by one to several notches below the Tier II Bonds rating depending on the expected adequacy of eligible reserves, cushion over minimum regulatory capital and other credit risk assessment parameters of the individual bank to factor in the additional risk in these instruments on account of several unique features.

In the last few years, PSBs have received significant government as well as regulatory support. GOI has initiated consolidation of the sector by amalgamation of relatively weaker and smaller banks into anchor banks which have gained significant scale increasing their economic and systemic importance and has further recapitalised these banks.

“With the strengthening of the resolution of NPAs under the Insolvency and Bankruptcy Code (IBC) process, the banks have seen recoveries in some of the large NPAs. The banks also have made higher provisioning on bad assets and additional provisioning in anticipation of expected losses due to Covid-19 which has increased the provision coverage ratio (PCR) and provided strength to the balance sheets of these banks,” the rating agency said.

“Further, instances of GOI and regulatory support by way of broadening of the definition of distributable reserves to include more categories of reserves as distributable reserves and allowing accumulated losses to be set-off against the share premium account which has increased the ability of PSBs to service the coupons of AT I Bonds, reiterate that the stance to extend support even to hybrid instruments. PSBs are expected to receive capital support well in advance so that the coupon payment trigger is not breached in future,” it added.

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Crypto asset investors in the country should stay calm: CoinSwitch Kuber CEO

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Ashish Singhal, Founder & CEO, CoinSwitch Kuber said on Wednesday that crypto industry is hopeful that the government will involve the industry stakeholders while drafting the bill

“At CoinSwitch Kuber, we shall follow the directions provided by the government. As of now, I urge all crypto asset investors in the country to remain calm, do their own research before arriving at a rushed conclusion. Investors should wait for a government statement on this matter and not rely on secondary sources of information,” Singhal said.

On Wednesday morning, Bitcoin’s price dropped 16.75 per cent on WazirX, Ethereum plunged 12.1 per cent, Shiba Inu dropped over 20 per cent, Dogecoin was down by over 16 per cent, Sandbox by 4 per cent and USDT or Tether by over 14 per cent.

This happened after the Lok Sabha’s summary of bills to be tabled in the winter parliamentary session released in the evening before mentioned that the government is seeking to prohibit private cryptocurrencies in the description of The Cryptocurrency and Regulation of Official Digital Currency Bill, 2021.

Singhal who is also the Co-Chair of the Blockchain and Crypto Assets Council (BACC), a part of the Internet and Mobile Association of India (IAMAI) said the industry has been actively communicating with all stakeholders keeping investor protection at the forefront. “Our discussions over the last few weeks indicate there is broad agreement on ensuring customers are protected, financial system stability is reinforced and India is able to take advantage of the crypto technology revolution,” he said.

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Reserve Bank of India – Press Releases

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(Amount in ₹ crore, Rate in Per cent)

  Volume
(One Leg)
Weighted
Average Rate
Range
A. Overnight Segment (I+II+III+IV) 5,01,407.68 3.58 1.00-5.50
     I. Call Money 8,404.91 3.34 2.00-3.75
     II. Triparty Repo 3,90,811.45 3.55 3.17-3.90
     III. Market Repo 1,02,121.32 3.72 1.00-3.97
     IV. Repo in Corporate Bond 70.00 5.50 5.50-5.50
B. Term Segment      
     I. Notice Money** 191.30 3.12 2.50-3.40
     II. Term Money@@ 290.50 3.25-3.65
     III. Triparty Repo 200.00 3.48 3.35-3.60
     IV. Market Repo 0.00
     V. Repo in Corporate Bond 50.00 5.10 5.10-5.10
  Auction Date Tenor (Days) Maturity Date Amount Current Rate /
Cut off Rate
C. Liquidity Adjustment Facility (LAF) & Marginal Standing Facility (MSF)
I. Today’s Operations
1. Fixed Rate          
     (i) Repo          
    (ii) Reverse Repo Tue, 23/11/2021 1 Wed, 24/11/2021 1,56,814.00 3.35
    (iii) Special Reverse Repo~          
    (iv) Special Reverse Repoψ          
2. Variable Rate&          
  (I) Main Operation          
     (a) Reverse Repo          
  (II) Fine Tuning Operations          
     (a) Repo          
     (b) Reverse Repo Tue, 23/11/2021 7 Tue, 30/11/2021 1,48,073.00 3.99
3. MSF Tue, 23/11/2021 1 Wed, 24/11/2021 0.00 4.25
4. Special Long-Term Repo Operations (SLTRO) for Small Finance Banks (SFBs)£          
5. Net liquidity injected from today’s operations
[injection (+)/absorption (-)]*
      -3,04,887.00  
II. Outstanding Operations
1. Fixed Rate          
    (i) Repo          
    (ii) Reverse Repo          
    (iii) Special Reverse Repo~          
    (iv) Special Reverse Repoψ          
2. Variable Rate&          
  (I) Main Operation          
     (a) Reverse Repo Thu, 18/11/2021 15 Fri, 03/12/2021 4,45,742.00 3.99
  (II) Fine Tuning Operations          
     (a) Repo          
     (b) Reverse Repo Tue, 02/11/2021 28 Tue, 30/11/2021 50,007.00 3.97
3. MSF          
4. Long-Term Repo Operations# Mon, 17/02/2020 1095 Thu, 16/02/2023 499.00 5.15
  Mon, 02/03/2020 1094 Wed, 01/03/2023 253.00 5.15
  Mon, 09/03/2020 1093 Tue, 07/03/2023 484.00 5.15
  Wed, 18/03/2020 1094 Fri, 17/03/2023 294.00 5.15
5. Targeted Long Term Repo Operations^ Fri, 27/03/2020 1092 Fri, 24/03/2023 12,236.00 4.40
  Fri, 03/04/2020 1095 Mon, 03/04/2023 16,925.00 4.40
  Thu, 09/04/2020 1093 Fri, 07/04/2023 18,042.00 4.40
  Fri, 17/04/2020 1091 Thu, 13/04/2023 20,399.00 4.40
6. Targeted Long Term Repo Operations 2.0^ Thu, 23/04/2020 1093 Fri, 21/04/2023 7,950.00 4.40
7. On Tap Targeted Long Term Repo Operations Mon, 22/03/2021 1095 Thu, 21/03/2024 5,000.00 4.00
  Mon, 14/06/2021 1096 Fri, 14/06/2024 320.00 4.00
  Mon, 30/08/2021 1095 Thu, 29/08/2024 50.00 4.00
  Mon, 13/09/2021 1095 Thu, 12/09/2024 200.00 4.00
  Mon, 27/09/2021 1095 Thu, 26/09/2024 600.00 4.00
  Mon, 04/10/2021 1095 Thu, 03/10/2024 350.00 4.00
  Mon, 15/11/2021 1095 Thu, 14/11/2024 250.00 4.00
8. Special Long-Term Repo Operations (SLTRO) for Small Finance Banks (SFBs)£ Mon, 17/05/2021 1095 Thu, 16/05/2024 400.00 4.00
Tue, 15/06/2021 1095 Fri, 14/06/2024 490.00 4.00
Thu, 15/07/2021 1093 Fri, 12/07/2024 750.00 4.00
Tue, 17/08/2021 1095 Fri, 16/08/2024 250.00 4.00
Wed, 15/09/2021 1094 Fri, 13/09/2024 150.00 4.00
Mon, 15/11/2021 1095 Thu, 14/11/2024 105.00 4.00
  Mon, 22/11/2021 1095 Thu, 21/11/2024 100.00 4.00
D. Standing Liquidity Facility (SLF) Availed from RBI$       20,001.80  
E. Net liquidity injected from outstanding operations [injection (+)/absorption (-)]*     -3,89,650.2  
F. Net liquidity injected (outstanding including today’s operations) [injection (+)/absorption (-)]*     -6,94,537.2  
G. Cash Reserves Position of Scheduled Commercial Banks
     (i) Cash balances with RBI as on 23/11/2021 6,57,780.80  
     (ii) Average daily cash reserve requirement for the fortnight ending 03/12/2021 6,50,308.00  
H. Government of India Surplus Cash Balance Reckoned for Auction as on¥ 23/11/2021 0.00  
I. Net durable liquidity [surplus (+)/deficit (-)] as on 05/11/2021 11,23,716.00  
@ Based on Reserve Bank of India (RBI) / Clearing Corporation of India Limited (CCIL).
– Not Applicable / No Transaction.
** Relates to uncollateralized transactions of 2 to 14 days tenor.
@@ Relates to uncollateralized transactions of 15 days to one year tenor.
$ Includes refinance facilities extended by RBI.
& As per the Press Release No. 2019-2020/1900 dated February 06, 2020.
* Net liquidity is calculated as Repo+MSF+SLF-Reverse Repo.
# As per the Press Release No. 2020-2021/287 dated September 04, 2020.
^ As per the Press Release No. 2020-2021/605 dated November 06, 2020.
As per the Press Release No. 2020-2021/520 dated October 21, 2020, Press Release No. 2020-2021/763 dated December 11, 2020, Press Release No. 2020-2021/1057 dated February 05, 2021 and Press Release No. 2021-2022/695 dated August 13, 2021.
¥ As per the Press Release No. 2014-2015/1971 dated March 19, 2015.
£ As per the Press Release No. 2021-2022/181 dated May 07, 2021 and Press Release No. 2021-2022/1023 dated October 11, 2021.
~ As per the Press Release No. 2021-2022/177 dated May 07, 2021.
ψ As per the Press Release No. 2021-2022/323 dated June 04, 2021.
Ajit Prasad            
Director (Communications)
Press Release: 2021-2022/1238

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‘Buy’ This Stock For +20% Upside In 1 Year: Sharekhan Recommends

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Target Price

The Current Market Price (CMP) of Balkrishna Industries Ltd is Rs. 2246 The brokerage firm, Sharekhan has estimated a Target Price for the stock at Rs. 2700. Hence the stock is expected to give a 20.21% return, in a Target Period of 6 months.

Stock Outlook
Current Market Price (CMP) Rs. 2246
Target Price Rs. 2700
1 year returns 20.21%

Company performance

Company performance

Balkrishna Industries Ltd. reported lower-than-expected operational performance, led by increased raw-material price and higher freight rates. Net revenue grew by 32.1% y-o-y to Rs. 2,050 crore in Q2FY2022, driven by 18.8% volume growth at 72,748 MT of tyres and 11.2% improvement in average realisation. EBITDA margin declined by 350 bps q-o-q to 25.4% in Q2FY2022 due to rise in raw-material costs and increased freight rates. As a result, EBITDA and adjusted PAT improved by 2% y-o-y and 11.1% y-o-y to Rs. 519 crore and Rs. 377 crore, respectively. The brokerage firm has mentioned that the stock trades at P/E multiple of 21.6x and EV/EBITDA multiple of 15.1x its FY2023E estimates.

Comments by Sharekhan

Comments by Sharekhan

According to Sharekhan, “We upgrade our rating on Balkrishna Industries Ltd.’s to Buy with a revised PT of Rs. 2,700 given robust outlook and earnings growth. We expect strong double-digit volume growth in FY2022E, driven by infrastructure creation and pick-up in economic activity and continued market share gains.”

About the company

About the company

Balkrishna is one of the leading manufacturers of over-the-highway tyres. The company makes tyres that are used in various applications, including agricultural, construction, and industrial vehicles as well as earthmoving, port, mining, ATV, and gardening. Balkrishna is a global player present in Europe, US, and India.

Disclaimer

Disclaimer

The above stock was picked from the brokerage report of Sharekhan. Investing in equities poses a risk of financial losses. Investors must therefore exercise due caution. Greynium Information Technologies, the author, and the brokerage house are not liable for any losses caused as a result of decisions based on the article.



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JM Financial’s NBFC arm launches digital investment platform

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JM Financial Products Ltd (JMFPL), the non-banking financial company (NBFC) arm of the JM Financial Group, has launched Bondskart.com, a digital investment platform for debt securities.

Bondskart.com features fixed income investment options across rating categories, yields and instrument types such as plain vanilla bonds, sub-debt or Tier II and perpetual bonds, alongside in-house analytics and a data-driven technology platform, JM Financial said in a statement.

ICICI Bank launches new online platform for exporters and importers

Available on the web as well as on a mobile app, it offers investors the flexibility to sell their debt securities with secure settlements, the company said.

Inside Freecharge’s neo banking gameplan

Vishal Kampani, Managing Director, JMFPL, said that Bondskart.com complements JMFPL’s investment distribution framework to serve all categories of investors.

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IDFC First Bank Revises Interest Rates On FD & RD: Now Get Up To 6% Returns

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IDFC First Bank FD Rates

On fixed deposits of less than Rs 2 Cr maturing in 7 days to 29 days, regular customers will now get an interest rate of 2.50%. On deposits maturing in 30 days to 90 days and 91 – 180 days, the general public will now receive an interest rate of 2.75% and 3.25% respectively. Whereas fixed deposits maturing in 181 days – less than 1 year and 1 year – 2 years will now fetch an interest rate of 4.75% and 5.25% respectively. Regular customers will now get an interest rate of 5.75% and 6.00% on their deposits maturing in 2 years 1 day – 3 years and 3 years 1 day to less than 10 years.

Period Rate of Interest (%p.a.) w.e.f. November 23, 2021 Less than INR 2 Crores
7 – 14 days 2.50%
15 – 29 days 2.50%
30 – 45 days 2.75%
46 – 90 days 2.75%
91 – 180 days 3.25%
181 days – less than 1 year 4.75%
1 year – 2 years 5.25%
2 years 1 day – 3 years 5.75%
3 years 1 day – 5 years 6.00%
5 years Tax Saver Deposit 6.00%
5 years 1 day – 10 years 6.00%
Source: Bank Website

IDFC First Bank FD Rates For Senior Citizens

IDFC First Bank FD Rates For Senior Citizens

On their domestic term deposits, senior citizens will continue to get an additional rate of 0.50% over the rate applicable to the general public. Following the most recent revision made on fixed deposit interest rates by the bank, senior citizens will now have interest rates of 3.00% to 6.50% on their deposits maturing in 7 days to less than 10 years.

Period Rate of Interest (%p.a.)
7 – 14 days 3.00%
15 – 29 days 3.00%
30 – 45 days 3.25%
46 – 90 days 3.25%
91 – 180 days 3.75%
181 days – less than 1 year 5.25%
1 year – 2 years 5.75%
2 years 1 day – 3 years 6.25%
3 years 1 day – 5 years 6.50%
5 years Tax Saver Deposit 6.50%
5 years 1 day – 10 years 6.50%
Source: Bank Website

IDFC First Bank Recurring Deposit (RD) Rates

IDFC First Bank Recurring Deposit (RD) Rates

On November 23, 2021, the bank also adjusted its interest rates on domestic, NRE, and NRO recurring deposits (RD) which are as follows.

Period (in Months) Rate of Interest (%p.a.) w.e.f. November 23, 2021
6 months 3.25%
9 months 4.75%
12 months 5.25%
15 months 5.25%
18 months 5.25%
21 months 5.25%
24 months 5.25%
27 months 5.75%
36 months 6.00%
39 months 6.00%
48 months 6.00%
60 months 6.00%
90 months 6.00%
120 months 6.00%
Source: Bank Website



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Indifi raises ₹140 crore in series D equity, ₹200 crore debt funding

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Indifi Technologies, a digital financial services company, has raised ₹140 crore in a Series D equity financing led by CX Partners and OP Finnfund Global Impact Fund I (the first Finnish global emerging markets impact fund).

The existing investors — CDC Group (the UK’s development finance institution), Omidyar Network, Flourish Ventures, Elevar Equity and Accel — also invested in this round of equity capital raise.

The fintech has also raised debt financing of ₹200 crore — ₹165 crore from Vivriti, Northern Arc, SIDBI and other lenders, besides the United States International Development Finance Corporation guaranteeing ₹35 crore of funding.

Indifi operates an online lending platform for micro, small and medium enterprises (MSMEs), which typically have limited access to credit from financial institutions. Indifi offers tailored loans for businesses in the travel, hotel, e-commerce, restaurant, trading, and retail segments.

Zenwork raises ₹1,200 crore from Spectrum Equity

The funds will be used to acquire more customers, identify additional segments of MSMEs, and for technology and product development.

The latest round brings Indifi’s total equity fund raise to ₹350-plus crore. Indifi is also in talks with a few global funds for participation in the Series D raise.

Tech and digital will be major enablers for our business: Poonawalla Fincorp

Alok Mittal, CEO and Co-founder, Indifi, said in a statement, “We work closely with more than 100 data partners and a few top financial institutions, providing easily accessible loans digitally, and helping businesses grow. For example, our recent collaboration with Facebook digitally enables MSME players to access small-ticket loans.”

Haitong India acted as an exclusive advisor to Indifi Technologies on this transaction. Shardul Amarchand Mangaldas & Co, Quillon Partners and Cyril Amarchand Mangaldas were the legal advisors to Indifi, CX Partners and Finnfund, respectively.

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Exchanges on tenterhooks as they await details of proposed cryptocurrencies Bill

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Cryptocurtency exchanges in India are on a wait and watch mode before they plan their next steps as a consequence of the Government’s move to introduce legislation to regulate the crypto industry. While the draft Bill proposes to ban all private cryptocurrencies, the exchanges wait for the details of the proposed law.

Cryptocurrencies prices drop in India after Centre moves bill

Nischal Shetty, Founder, WazirX, said, “While the description of the draft Bill appears to be the same as in January 2021, several noteworthy events have occurred since January. First, the Parliamentary Standing Committee invited a public consultation, and then our Prime Minister himself came forward to call for crypto regulations in India. That being said, let’s respectfully wait to find out more about the draft Bill to be tabled in Parliament.”

Crypto boom in India: Despite regulatory concerns, over 400 start-ups jump onto crypto ecosystem

Wednesday morning, Bitcoin’s price dropped 16.75 per cent on WazirX, Ethereum plunged 12.1 per cent, Shiba Inu dropped over 20 per cent, Dogecoin was down by over 16 per cent, Sandbox by 4 per cent and USDT or Tether by over 14 per cent.

This happened after the Lok Sabha’s summary of Bills to be tabled in the winter parliamentary session released the evening before mentioned that the government is seeking to prohibit private cryptocurrencies in the description of The Cryptocurrency and Regulation of Official Digital Currency Bill, 2021.

Will inputs be included?

Avinash Shekhar, Co-CEO, ZebPay, said, “We’re awaiting further details on the Bill that is going to be presented in the winter session of Parliament. There have been many positive steps taken by the government to learn and understand crypto and its impact on all stakeholders — investors, exchanges, policymakers. So, we’re looking forward to a crypto Bill that takes into consideration all the inputs from those discussions.”

“We welcome the move from the government. A well-assessed and thought-through regulation will pave the way for greater adoption of the technology and will help millions of Indians embrace this new-age asset class. We are looking forward to the next steps on this,” a CoinDCX spokesperson said.

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Buy This Glass & Glass Products Company Stock For 14% Upside For 2 Qtrs: HDFC Securities

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HDFC Securities’ take on Asahi India Glass

The company has presence across the entire value chain of architectural and automotive glass. For the company with the pick-up in real estate business, there has been logged an increase in revenue share of the float glass business that commands a higher margin.

Asahi with a market share of 74% dominates the Indian passenger car glass market and in the architectural glass segment is the 2nd leading manufacturer in the country.

Triggers for future price performance

Triggers for future price performance

– Investments in the affordable infra space by the government and increasing volumes in the real estate will drive the company’s growth going ahead.

– Asahi is gearing up to lower down its debt. In the first half of Fy22 it has reduced its borrowing by Rs. 157 crore to Rs 1099 crore.

– The company is considering further expansion opportunities including a greenfield solar plant in partnership with Vishakha group for setting up India’s largest solar glass manufacturing plant at the most competitive costs. The project is progressing well on schedule and it should commission the first green-field plant at Mundra, Gujarat within the next 15-18 months.

– Asahi India will be a key beneficiary of growth in passenger vehicles production in India, coupled with rise in content led by premiumisation and rising share of SUVs.

– Asahi’s content per vehicle will rise with the improving segment mix and rise in penetration of value added glasses like IR and UV shield glasses

Valuation & Recommendation:

Valuation & Recommendation:

“The brokerage expects PAT CAGR of 51% over FY21-24E, led by EBITDA margin improvement on cost savings, import restrictions on float glass and reduction in net debt. Revenue is expected to grow at 19% CAGR driven by higher share of float glass business. We expect RoE to improve from ~10% in FY21 to ~21% in FY24. AIS faces no threat from the advent of Electric Vehicles. Its presence in high value architectural segment will help grow revenues and maintain high margin”, says the report. “We feel investors can buy the stock in the band of Rs 490-495 and add on dips to Rs 437-442 (32x Sep-23E EPS) for a base case fair value of Rs 538 (32.5x Sept23E EPS) and bull case fair value of Rs 581 (35x Sep-23E EPS)”, adds the brokerage.

Q2fy22 result update:

Q2fy22 result update:

Revenues of the company climbed 25% during the quarter to Rs. 797 crore owing to robust gains in the float glass business. Both automotive glass as well as float glass recorded revenue growth of 13.7 percent and 37.5% yoy, respectively.

Consolidated EBITDA increased 52.9% yoy to Rs 187cr while margin expanded to 23.5% led by improved margin in the Float Glass business, offset partially by higher power & fuel expenses. Reported PAT increased by 117.7% yoy to Rs 81cr. The company has generated a positive free cash flow of around Rs 210cr in H1FY22 which it has utilized for lowering its debt.

Disclaimer:

Disclaimer:

The stock mentioned above is taken from the report of HDFC Securities. Readers should not construe it to be an investment advice in the listed scrip. Investing in equities poses a risk of financial losses. Investors must therefore exercise due caution. Greynium Information Technologies, the author, and the brokerage house are not liable for any losses caused as a result of decisions based on the article.



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Axis Bank EVP, BFSI News, ET BFSI

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Axis Bank‘s digital penetration has risen to over 70-73%, but it does not see a future without bank branches soon.

“It will probably take another one generation shift, for us to you know sort of planning a strategy in which there is sort of absolutely no branches. But yes, goes without saying that the intensity of branch expansion has sort of come down dramatically now from what it used to be,” Avinash Raghavendra, EVP and Head of Information Technology of Axis Bank, said at the fireside chat, with Amol Dethe, editor of ETBFSI, during the three-day event – ETBFSI Converge.

A bank branch is more like an engagement hub, where customers can come and if they have some essential queries.

“We have 4,500 plus branches and this presence and the reach actually gives visibility in the customers’ mind which any other medium or advertisement will probably not be able to do perform. Somebody taking a home loan would preferably like to deal with an entity whom they have seen. There is a new age of customers millennial customers who are thinking very differently about it, that is where all the digital property is coming into the picture,” he said.

Digital shift

5,000 sq ft to 5 inch is definitely happening, he said, adding, “If you are talking about an inflexion point in 5-6 years people will rarely visit branches. The new next generation will not like to walk into any of the branches.”

Most of the bank’s fixed deposit openings, over 70% of savings bank account openings are coming from digital channels.

“This shift has happened some years back. I mean as far as doing your fund transfer and doing your transaction kind of a thing that shift has also happened,” he said. Right now, the bank is focusing on some of the servicing issues for a lot of customers who used to come to the branch for as basic as updating Aadhar or change of address.”Avinash Raghavendra, EVP and Head of Information Technology of Axis Bank

The only customers these days who are mostly visiting the branches is someone with a locker service because that is a physical kind of a property.

On apps

Axis Bank app has a ‘Do It Yourself’ kind of a feature that allows for 250 plus transactions. “So that’s a very large number, and given the fact that our digital customer base is 73% plus, these customers are seeing traction when it comes to whatever we enable for them on the mobility side,” he said.

Credit card and debit card usage rules, which now RBI has also sort of mandated, have been incorporated inside the app, he said.

The bank engages with UIUH experts and internally has a UX team that does a lot of work.

“We do take a lot of feedback from customers in terms of what features they want. What we have seen there is 20% of features that is used by 80% of customers, so these services should be easily made available to the customers. We are also trying to come with as much of personalisation. Like reminder for FD maturity, basically, providing some sort of intelligent nudges, instead of getting them searching got those particular options,” he said.

On the super app, he said, there is very little that we are not offering in the app at the moment. “Super app is mainly for conglomerates who are doing different kinds of thing. As we are going more and more digital it is actually shaping a personal advisory kind of a function,” Raghavendra said.



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