How to use online stock screeners

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Do you depend on your friends for suggestions or advice on picking stocks for your portfolio? Well, it’s good to have such friends but it is very important that you do the due diligence yourself to make sure you are selecting the right ones from the lot. Stock screeners help you narrow down on a few select stocks based on specific criteria. Platforms such as Screener.in, Tickertape, Yahoo Finance, StockEdge and Investing.com help you do this conveniently.

Common screeners

Most of these platforms already have a few templated screeners that you can use for stock selection. These are screeners based on various factors such as popular investment themes, formulas and valuations. A few common screeners that one can find on almost all platforms include growth and value-tap companies, debt-reducing entities, bluechips, high ROCE (return on capital employed) firms, high dividend yield and cash-rich companies.

Before selecting a particular templated screener, one should go through the criteria used for developing it. For example, Screener.in’s ‘value stocks’ screener filters stocks with the following criteria – last year’s EPS (earnings per share) greater than ₹20, debt to equity ratio of less than 0.1, average return on capital employed of greater than 35 per cent in the last five years, market capitalisation of more of ₹500 crore and operating profit margin of greater than 15 per cent in the last five years.

On most platforms, you can also alter the criteria to match your investment strategy. One can further narrow down the filtered stocks based on industry/sector and market cap.

The filtered stocks can be further analysed by clicking on any stock from the list. Almost all the platforms provide the company balance sheet, and profit and loss and cash flow statements, ratios and quarterly results with a historical perspective. In addition to the above details, StockEdge also provides instant details on mutual fund holdings for a particular stock as on a particular date.

Besides editing the existing templates, you can also create your own screener based on your requirements. Some platforms such as StockEdge allow creating a bundled screener with both fundamental and technical metrics.

You can also save the created screener for further use.

Premium plans

The good news is that most of the above mentioned facilities are provided for free by the platforms. However, there are some services which are behind a paywall. The free and premium services differ from one provider to another. For instance, narrowing down filters industry-wise and exporting data come as a free service by Investing.com while it is chargeable by Screener.in. Having said that, Screener.in provides more than 1000 templated screeners which is not the case with the former. Screener.in’s premium plan comes at Rs 4,999 per annum and provides options to add more colums to the screener, in addition to providing material such as detailed notes to accounts and credit rating reports that comes handy during fundamental analysis.

In the same way, while inserting a customised ratio comes under a free plan in Screener.in, it is chargeable under other platforms such as Tickertape. Tickertape’s Pro plan comes at Rs 1,133 per annum which includes offering earnings forecasts, brokerage reports, and metrics such as percentage of analysts recommending buy call on a stock. Meanwhile, StockEdge premium plan comes at Rs 2,999 per year for unlocking higher number of metrics for the screener. It provides inhouse stock reports for some of the stocks. While screeners from Investing.com and Yahoo Finance may come free, the screener options would be limited.

The cost and the services offered by these platforms cannot be compared as facilities provided by each one of them vary.

Points to note

Whether you go for the free service or the paid option, note that not all platforms work alike. For example, a value stocks screener from one platform may not result in the same stocks as that from another as the criteria used could be different across platforms. Thus, understanding the criteria used is essential before using the screener data.

Also, when using a screener across industries, make sure the criteria used is relevant for all sectors. Further, if you would like to save the screeners used for picking stocks, go for platforms that allow you to export the data. Screener.in and Investing.com are two such platforms.

Finally, make sure you opt for ‘latest data’ while selecting a screener. This will pull out data only for those stocks for which the latest data is available..

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How LTCG tax is calculated when the actual acquisition cost is not available

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In respect to some of the equity investments in listed companies made by me, both through primary and secondary markets, I am planning to exit from some of them via by market sale route. For LTCG tax calculation purpose, the original or actual cost of acquisition of shares has to be taken into account. However, I do not have the record of the original price of these shares. Also, some companies have issued bonus shares in between.

Will you please clarify how to source the original prices of the shares and what value is to be taken in respect of bonus shares for this purpose?

Sitaram Popuri

As per Section 48 of the Income Tax Act, 1961 (‘The Act’); the income chargeable under the head “Capital gains” shall be computed, by deducting the expenses incurred on transfer and & the cost of acquisition and cost of improvement thereto, from the full value of the consideration received or accruing as a result of the transfer of the capital asset.

As per section 112A of the Act, Long term capital gain (LTCG) in excess of ₹100,000 earned from sale of listed shares are chargeable to tax at the rate of 10 per cent. Surcharge (if applicable) and health & education cess at 4 per cent shall apply additionally.

Where the shares are purchased before January 31, 2018, the cost of acquisition shall be higher of the following: actual cost of acquisition; or lower of (i) fair market value (FMV) of such share on January 31, 2018 (highest quoted price) or (ii) full value of consideration as a result of transfer.

We understand that the shares are listed on a recognised stock exchange in India. You can request your stock broker to provide the cost of acquisition of these shares and the traded value of your listed shares as on January 31, 2018 to determine the cost of acquisition for LTCG workings.

Where the actual acquisition cost of these shares is not available, you may consider the FMV as on January 31, 2018. Further, the actual cost of acquisition for bonus shares shall be NIL for the purpose of computing LTCG.

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Know the two circumstances under which insurers waive premium

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Two neighbours’ daily routine of watering plants leads to an interesting conversation.

Sindu: The hydroponic farm is open for everyone and they have waived the entry fee too. We should go visit the farm.

Bindu: I am not sure. I think the farm will not charge an entry fee provided we make a purchase for at least ₹3,000.

Sindu: So what? We get nice plants. It is always about cost versus benefits. Just like in life insurance.

Bindu: I get your point. That is for plants but how so for a life policy?

Sindu: Life insurers offer ‘waiver of premium’ clause where they waive the premium if the person insured meets with an accident resulting in disability or if he/she falls critically ill.

Bindu: Interesting. Can we waive the premium? I mean can we choose not to pay the premium?

Sindu: No. Waiver is something that is offered by a life insurance company. If you stop paying the premium, that will lead to termination of your policy and you will not be given any life cover. Premium is waived only under two circumstances as I just mentioned. A few insurers do waive the premium if you report any terminal illnesses as well. The list of illnesses (both critical and terminal) will be available with the insurer. So, be sure to check it.

Bindu: For how long do I get the waiver?

Sindu: Your outstanding premium gets waived for the entire policy period. As a policyholder you continue to enjoy the life cover until the policy term.

Bindu: I am assuming this is available only with term policies?

Sindu: Mostly yes. But since it is a rider, life insurers may provide it with other life policies as well. This will be mentioned in the policy document. This rider may be available with a few child insurance policies as well. The ‘waiver of premium’ rider gets activated when the parent passes away. It ensures that the policy continues to be in force and insurers invest the premium regularly, and the maturity amount is given to the child after the promised number of years.

Bindu: Is this an in-built clause in life policies?

Sindu: No. Mostly, insurers offer this as a rider, which means, you will have to cough up additional premium for it.

Bindu: Of course I should pay extra. So, how do I decide if I should go for this rider?

Sindu: It depends on how much premium you can pay comfortably. This rider will cost you extra. There are products in the market that come with built-in riders. You can consider such policies as well, if you want to opt for this rider. But here too, the policy will cost you extra when compared to a plain-vanilla term cover.

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How to select the right insurance cover for your vehicle

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According to the Motor Vehicles Act 1988, it is mandatory for all vehicles in India to have a motor insurance policy or at least a third-party liability policy to drive and ride legally. While it has been made compulsory by the government, we must be aware of how the policy will cover financial losses and damages caused to a vehicle from unforeseen risks such as natural calamities, thefts and accidents.

One can choose either mandatory third-party insurance or a comprehensive cover for the vehicle. Third-party insurance covers only damage and loss caused to another person, vehicle, or property.

A comprehensive cover, however, includes both third-party liabilities and damage to one’s vehicle as well and offers additional protection through add-ons.

There are multiple options available to protect one’s car and bike with customised policies. Here are a few tips on picking the right motor policy.

Insured declared value

One must check the insured declared value (IDV) stated in the policy as it will affect the claim amount. IDV is the market value of one’s vehicle and is calculated based on depreciation. The depreciation is determined based on the rates set by the regulator and it increases with each year after the purchase.

Also, while comparing policies online, one might come across a lower premium. However it is critical to check if the IDV mentioned is lower as it may not cover the damage caused.

Review add-ons

Reviewing the add-on plans available to ensure you get the maximum benefit is also very important. An add-on plan will cover damages other than the basic insurance cover like own damage and third-party liability.

Roadside assistance add-on comes in handy if one gets stranded within a specific distance from the city due to vehicle breakdown. It also offers benefits such as getting wheels fixed in case of tyre puncture or towing one’s vehicle if engine is damaged.

Generally, a standard policy will not cover damages due to natural disasters or the after-effects of it.

An engine protection add-on helps protect against damages caused due to the leakage of lubricating oil or water entering the vehicle due to natural calamities.

Nil or zero depreciation plan covers repair and replacement cost of rubber, plastic, and fibre components of the vehicle. It helps in covering costs incurred due to depreciation on parts.

Return to invoice cover in car insurance is one of the most valuable covers as it allows the insured to receive full compensation, that is, the last complete invoice value of their vehicle in case of theft or damages beyond repair. Additionally, it is not restricted to its IDV, and the depreciation is not calculated. However, it is applicable to vehicles that are less than five years old.

Additionally, one can also protect passengers with a passenger cover, consumables like nut, bolt or oil/grease with consumable cover, and tyres which are generally not covered in the base policy with a tyre protection cover.

The benefits of the cover will differ based on the plan selected.

It is best to purchase a comprehensive plan as it provides complete protection.

The author is CMO, Digit Insurance

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Staff of Regional Rural Banks to receive arrears of wage-revision soon

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Nearly one lakh employees working in Regional Rural Banks (RRBs) can expect their arrears of pay revision and allowances soon.

The Department of Financial Services, Ministry of Finance, has directed the boards of RRBs to make payment of arrears after approval of respective boards subjected to certain norms, according to a circular dated April 20.

Previously, in a circular issued on April 1, the government had directed the RRB to pay wage revision arrears in two instalments at six month’s interval with the first instalment to be released in the last quarter of FY2021-22.

However, the ministry has received several representations from employees’ unions of RRBs and it was reported that RRBs had made ‘substantial’ provision for payment of arrears in their books of accounts.

“The matter has been since reviewed in consultation with Nabard,’’ the Ministry said while explaining the reasons behind the new directive.

As per the revised norms, those RRBs having a Credit to Risk-weighted Assets Ratio (CRAR) of more than nine per cent as on March 31, 2021 may pay the wage revision arrear liability from their own resources in appropriate number of instalments to be independently approved by the respective boards of directors of the concerned RRB.

The RRBs having CRAR less than nine per cent may pay arrears in four equal instalments during current financial year or more than four instalments as decided by the boards of RRBs keeping in the position relating to capital, liquidity, provisions made towards wage revision and other liabilities in the RRBs concerned, the circular said.

When contacted, V Arvind, Chairman, Telangana Grameena Bank (TGB) said the decision will benefit employees as boards can decide on payment of arrears as early as possible. “There are 45 RRBs in the country and almost half of them have CRAR of above 9 per cent,” he added.

There are nearly one lakh employees working in RRBs. The effective date of pay revision is November 1, 2017. The pay has been revised to the tune of ₹12-15 per cent across difference categories and RRBS.

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Strategy to ‘conserve, emerge stronger’ helped Karnataka Bank during pandemic: MD

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Karnataka Bank Ltd (KBL) has said that its strategy to ‘conserve, consolidate and emerge stronger’ has done wonders during the Covid pandemic-driven crisis.

In a letter to the shareholders, Mahabaleshwara MS, Managing Director and Chief Executive Officer of KBL, said the resilience of KBL was well exhibited during the pandemic-driven crisis. The Covid-19 business prescription of KBL — ‘conserve, consolidate and emerge stronger’ — has done wonders, he said, adding the bank has been able to contain the expenditure significantly, improve the operational efficiency, realign the credit portfolio by focusing on retail and mid-corporates so as to ensue sustainability, and develop cost-lite deposit portfolio with CASA share of more than 31 per cent, etc.

The digital transactions of the bank stood at an all- time high exceeding 90 per cent. “Now, in terms of our digital capability, we are almost on par with any new generation banks,” he said.

 

Advances

On the advances portfolio realignment strategy, he said the bank has been eyeing to have its credit exposure of minimum of 50 per cent to retail, 35 per cent to mid-corporates and not more than 15 per cent to large corporates so as to minimise the concentration on large corporate borrowers and to ensure continued sustainability.

The bank has been moving towards this direction in a sustainable manner due to the continuous efforts made by it. The yield on the retail and mid-corporate advances has been better than the large corporates, and the risk is wide-spread across the portfolio than that of concentration in the case of large corporate exposure, he said.

Aatma Nirbhar Bharat Abhiyan

Stating that the bank actively participated in the stimulus schemes of the government under the Aatma Nirbhar Bharat Abhiyan, he said it acted swiftly in extending the moratorium benefits, sanctioning of guaranteed emergency credit line loans to the needy and eligible borrowers and also acted quickly on MSME restructuring exercise etc., in a war footing way.

Referring to the Supreme Court order which said that there shall not be any charge of interest on interest / compound interest / penal interest for the period during the moratorium (from March 1 2020 to August 31 2020) on the loans from any of the borrowers even above ₹2 crore, he said the bank had already made ex-gratia payment of difference between compound interest and simple interest for the above six months to the borrowers in specified loan accounts as per the communications received from the Government of India dated October 23 2020 and the RBI Circular dated October 26 2020.

“In the case of remaining accounts, compound interest / penal interest on interest charged on the borrower accounts may have to be refunded and adjusted towards next instalment due within a reasonable time from the date of Supreme Court order dated March 23 2021. Further, with the vacation of Stay Order, NPA marking has also resumed,” he said.

FY 2021-22

For 2021-22, the bank is planning to grow its business at a moderate 12 per cent to take the total business turnover to around ₹1,42,500 crore. With a healthy business growth, ’cost-lite’ liability portfolio, strengthened fundamentals etc., the year 2021-22 should be an ‘Year of Excellence’ for Karnataka Bank, he added.

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How you can insure yourself from Covid

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With the second wave of Covid raging across the country, many are looking to buy a health cover or enhance the same. According to data from Policybazaar.com, 90 per cent of their customers who have an existing health cover of about ₹5 lakh are porting to a higher sum insured of ₹10-15 lakh. While you must make it a point to follow all Covid protocols to avoid getting infected, here’s how you can financially shield yourself against Covid if you unfortunately fall sick.

 

Date extended for Covid-plans

In addition to taking toll on your health, Covid-19 infection can dent your savings as well.

Keeping this in mind, the insurance regulator, IRDAI has recently extended the validity for sale and renewal of short-term Covid specific health insurance policies – Corona Kavach and Corona Rakshak – till September 30, 2021. This was previously available up to March 31, 2021.

The insurance regulator in July 2020 had mandated that all general and standalone health insurers offer Corona Kavach health policy.

This (Corona Kavach) is an indemnity policy which pays for the hospitalisation of the insured affected due to Covid-19, provided he/she is hospitalised for a minimum period of 24 hours. It also offers cashless facility to its policyholders, provided hospitalisation is from the insurer’s list of network hospitals.

Hospitalisation cover includes expenses such as room rent, boarding, nursing, ICU, ambulance service up to ₹2,000, medical practitioner and consultant fees, operation theatres, PPE kit, gloves, etc.

It covers for home care treatment expenses as well, up to the sum insured (SI) for a maximum period of 14 days. All general and standalone health insurers offer this policy.

There are complaints that some hospitals are not granting cashless facility for treatment of Covid-19 despite policyholders being entitled for the same. The insurance regulator has recently clarified that wherever insurers have an arrangement with the hospitals for providing cashless facility, such hospitals are obligated to provide cashless service for all treatments including treatment for Covid-19. In the event of denial, policyholders can file a complaint with the insurer concerned.

Another plan introduced by IRDAI, but not mandatory to be offered by all insurers, is Corona Rakshak. It is a benefit policy, where the insurer will pay 100 per cent SI upon positive diagnosis and the policy shall terminate thereafter.

As both are standard policies, the coverages and exclusions across insurers will be the same, including the policy name. Both policies can be availed for a period of 105 days (3.5 months), 195 days (6.5 months) and 285 days (9.5 months) and can be renewed to ensure the benefit of the policy continues.

The minimum SI under both policies is ₹50,000; the maximum SI offered under Corona Kavach is ₹5 lakh and for Corona Rakshak ₹2.5 lakh. The minimum and maximum age of entry is 18 and 65 years respectively, and only single premium payment mode is allowed under both policies.

Regular health policies cover hospitalisation due to Corona virus among other diseases/accidents. At the beginning of the outbreak of the pandemic, there were problems over providing cover for associated costs such as personal protection equipment (PPE) kits.

These expenses formed part of consumables which were not usually covered by most insurers. Those who did cover, applied ‘proportionate deduction’ clause based on the type of hospital room availed.

In June last year, to reduce the burden of the policyholders and to standardise the claim settlement, IRDAI, ordered that medical expenses including cost of pharmacy, consumables, implants, medical devices and diagnostics to be covered as part of health policies without being subject to the ‘proportionate deduction’ clause. Covid-related expenses in the above-mentioned heads such as PPE kits will reap the benefit of this move.

Further, if you have a health policy which covers for out-patient (OPD) medical expenses – known as comprehensive cover – you can reimburse your Covid-19 related home treatment medical expenses too, if you are under home quarantine.

Making the choice

Your financial burden is likely to be reduced whether you have Covid-19 specific health covers or a comprehensive health cover. However, if you plan to sign up for one now, do note that all new health insurance policies come with a waiting period of 15 days, only after which your cover will kick in.

Covid specific plans as well as regular health cover have certain exclusions. Any unproven treatment will not be covered.

Coverage under both policies cease if the insured travels (outside the country) to a destination where India restricts travel to or the foreign country restricts entry of travellers from India.

So, if you are looking to buy a plan to protect against Covid, you can skip Corona Kavach if you have a regular health plan covering OPD expenses. Corona Rakshak can be useful if your regular plan does not cover OPD or if you are looking for additional cover. Since Rakshak is a benefit policy, this can come in handy to cover expenses for tests, scans, medicines, etc. for those who are home quarantined.

(This is a free article from the BusinessLine premium Portfolio segment. For more such content, please subscribe to The Hindu BusinessLine online.)

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ICICI Bank Q4 profit surges 260% to ₹4,402 cr

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Private sector lender ICICI Bank’s standalone net profit more than doubled by 260.4 per cent to ₹4,402.61 crore in the quarter ended March 31, 2021 with a robust increase in net interest income.

Its standalone net profit was ₹1,221.36 crore in the fourth quarter of 2019-20.

On a standalone basis, ICICI Bank’s net profit grew 104 per cent to ₹16,193 crore in 2020-21 from ₹7,931 crore in 2019-20.

Also read: ICICI Bank, SBI Cards see robust growth in credit cards

For the quarter ended March 31, 2021, the bank’s net interest income increased by 17 per cent to ₹10,431 crore from ₹8,927 crore in the same period a year ago.

The net interest margin was 3.84 per cent in the fourth quarter of 2020-21 compared to 3.67 per cent in the quarter ended December 31, 2020 and 3.87 per cent a year ago.

Non-interest income, excluding treasury income, grew three per cent to ₹4,137 crore in the quarter under review.

Provisions stood at ₹2,883.47 crore for the fourth quarter of 2020-21 versus ₹5,967.44 crore in the corresponding quarter in 2019-20.

During the fourth quarter of 2020-21, the bank utilised contingency provision totalling ₹3,509 crore towards proforma NPAs as of December 31, 2020.It also made additional Covid-19 related provisions of ₹1,000 crore during the fourth quarter of 2020-21.

Asset quality was stable. Gross non-performing assets stood at ₹41,373.42 crore or 5.33 per cent of gross advances as on March 31, 2021 as against 4.72 per cent as on December 31, 2020 and 6.04 per cent as on March 31, 2020.

Net NPAs were 1.24 per cent of net advances as on March 31, 2021 versus 1.54 per cent a year ago.

Dividend announced

The board also recommended a dividend of ₹2 per equity share of face value of ₹2 each, subject to requisite approvals.

The board of directors also approved fund raising by way of issuances of debt securities including by way of non-convertible debentures in domestic markets up to an overall limit of ₹20,000 crore by way of private placement and issuances of bonds/notes/offshore certificate of deposits in overseas markets up to $1.50 billion in single/multiple tranches for a period of one year, from the date of passing of resolution by the board.

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Profit surges 261% to Rs 4,403 crore, misses Street estimates, BFSI News, ET BFSI

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NEW DELHI: ICICI Bank on Saturday reported a 261 per cent year-on-year (YoY) rise in net profit at Rs 4,403 crore compared with a profit of Rs 1,221.40 crore in the corresponding quarter last year.

Analysts in an ET NOW poll had projected the profit figure at Rs 4,980 crore.

Net interest income (NII) for the quarter rose 17 per cent YoY to Rs 10,431 crore compared with Rs 8,927 crore in the year-ago quarter. ET NOW poll had forecast the NII figure at Rs 10,306 crore.

The net interest margin (NIM) for the quarter came in at 3.84 per cent compared with 3.67 per cent in December quarter and 3.87 per cent in the year-ago quarter.

The bank made a net provision of Rs 2,883 crore for the quarter, which included Rs 1,000 crore in Covid-related provisions. The private lender had made provisions worth Rs 5,967 crore in the year-ago quarter.

“During Q4, the bank utilised contingency provision amounting to Rs 3,509 crore towards proforma NPAs as of December 31, 2020, as these loans have now been classified as per the RBI guidelines. Further, the bank made additional Covid-19 related provisions of Rs 1,000 crore during Q4-2021,” it said.



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How banks are strengthening their technology prowess to provide hyper-personalised banking services

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In this new age, customisation isn’t just another box to tick but the very key to engagement with the end user.

By Neeraj Sinha

In this new age, customisation isn’t just another box to tick but the very key to engagement with the end user. Like all other services, with this new age of personalisation and enhancement in platforms, banking might fast become a commoditised service. 

Welcome to the world of hyper-connectivity and hyper-personalization. Welcome to the World of Smart Banking! A world where data is emerging as the new oil, and attention as the new gold. The new-age banking has been at the crossroads of these extremes. Banking – traditionally considered a privilege and being accessible to a few – has, in time, expanded its realm of dominance and should now be a privilege of all and accessible online. 

Riding on surging ambitions, customer behaviour and access to technology, banking has become a service by escaping the confines of locations & physical infrastructure to evolve as an ‘always on’ solution available at one’s mobile phone screen. At the same time, technology empowering businesses and services to be accessible online, has accelerated adoption of digital financial transactions, investments and payments. This has further led to the humble bank account becoming the port of sustained call – thereby offering multifaceted usage to serve diverse financial objectives both in the physical and digital realms. 

Considering all this can be traced back to the previous decade, is a testament that the user behaviour is fairly nascent and demands handholding up the steep learning curve. In doing so, customisation or personalisation serves as key leveller. At the onset, personalisation or customisation means offering relevant options at the fingertips of the users. 

 Imagine a five-star hotel’s restaurant – where the frequent visitors are greeted with their preferred salutation, served their favourite starters or given recommendations based on what they have been ordering during their previous visits, etc. This culture of personalisation has always been associated with premium services, which banking ought to be in an otherwise ‘one size fits all’ world. 

In doing so, technology has emerged as a great enabler. In the past few years, customer-facing industries such as banking have strengthened their technology prowess to provide hyper-personalised services – regarded as many as uber customisation. 

Banks, owing to their importance, have already got access to real-time behavioural customer data from online and offline purchases, website sessions, engagements, and interactions via kiosks, email, and mobile applications. Over the years, banks have invested heavily in newer technologies such as Artificial Intelligence (AI) to improve customer services. Today’s AI and machine learning capabilities automatically create self-learning models – efficiently and in real-time – so that customers get the simplest possible contextual experience with each interaction. By understanding the individual needs of consumers, banks can create experiences that are more compelling and interesting.

Shifting the mind-set from product-push to personalized notifications supported needs can improve customer satisfaction and drastically increase engagement. But the same is also a tightrope walk when it comes to asking for attention vs. infringing on privacy. The experience of hyper personalisation is usually designed to improve process efficiency by predicting, suggesting and constantly learning from user habits and preferences. At the same time, it means not pushing a barrage of information to further confuse or impair decision making at the user’s end. Sample this, if one is a credit card customer, the relevant options around the present solution (pay the dues, redeem rewards, block or report the card, request limit enhancement, etc.) has to be at the top of one’s home screen. At the same time, other products can too be added but in an order that suits the behaviour or trend of either the customer or the segment comprising of a collection of similar users. In doing so, the other layer is security and privacy – which in a data led world are essential to cultivate trust and respect in an otherwise bits and bytes world of technology led interface.  

AI helps you make sense of all that data, as it helps predict what customers might want and then use that information for inventory, product development, and many more things. In a world that is emerging as ever-connected and solutions interacting with one another – thereby defining a comprehensive consumer personality, hyper-personalisation has fast become the foundation stones of super app revolution – a characteristic usually associated with a device or platform till now. This would not only open doors to declutter user experience; but more importantly strengthen a personalised bond between customers and bank to tide over the faceless layer of technology and data. All this, without infringing upon the privacy of the customers. 

(Neeraj Sinha is the Head of Consumer & Retail Banking at SBM Bank (India). The views expressed by the author are personal)

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